Wisecars.com - www.wisecars.com

Dear customer,

Thank you for your kind words! We're delighted to hear that our representative was able to assist you promptly and ease your concerns about receiving your voucher. It's great to know that you'll be choosing Wisecars for your next trip. Safe travels!

Kind regards,

Rachel from Wisecars

Hi,

We're delighted to hear that you had a fantastic experience during your trip to Germany with Wisecars! Thank you for choosing Wisecars, and we hope to assist you again on your future travels!

Kind regards,

Rachel from Wisecars

Hi,

We're thrilled to hear that your trip to Germany was absolutely fantastic! Safe travels, and we hope to welcome you back again soon!

Kind regards,

Rachel from Wisecars

Hi,

This the usual standard response I keep receiving.

Wisecar did not state the voucher was only PART PAYMENT ( a third) of the full hire charge.

You cannot hire a car , drive a car without insurance. Wisecar prices do not reflect insurance.

Wisecar provides a voucher knowing the customer is going to get slammed as a walk in paying for insurance at a ridiculous price.

Wisecar did you know I & other customers paid £800 for car insurance for a few weeks

Over £1200 for a car hire. ?

Wisecar told me I I should have carried my U.K. insurance if I didn’t want to pay £800 car insurance. ????

Any U.K. insurers will not insure in USA

USA do not accept U.K. insurers

So that was poor advice.

What a sham, very misleading & I paid 3x over the advertised price. How do you explain that.

Not emails you sent me said ‘

Hey this price is without car insurance so expect a BIG hike in price.when you get there.

Or highlighted’ You can’t drive out of State !!!

I would have gone for a more expensive deal with insurance included and let me drive to other states. !!!!

They rely on you being stranded & forced to accept the hike in price.

If possible don’t accept & go elsewhere. I was unfortunately stranded in Florida alone.

Shame on Wisecar screwing money out of its customers

Many, many reviews reflect my experience, all saying the final cost was over 3x the agreed deal.

You have not offered any kind of compensation & I will continue to advise customers to be aware of Wisecar,

I am still waiting for Wisecar to respond to my last email .

Dreadful company

Hi,

We deeply apologize for the distressing experience you encountered during your car rental process. It's truly disheartening to hear that your vacation was impacted in such a negative way.

We understand your frustration with Advantage's failure to provide the chosen car and the discrepancy between the agreed deal/voucher and the final price. While we strive to ensure a seamless booking process for our customers, we acknowledge that there were significant issues beyond our control in this case.

It's regrettable that you were subjected to upselling attempts and faced challenges with payment methods. We assure you that we take your feedback seriously and will investigate this matter further to prevent similar occurrences in the future.

Regarding the lack of response and difficulty in communication, we sincerely apologize for any inconvenience caused. We aim to provide prompt and effective customer service, and we will review our procedures to ensure a more responsive approach moving forward.

As for the advertising discrepancy, we are committed to transparency and accuracy in our pricing. We will review our processes to address any discrepancies and ensure that our customers receive fair and accurate pricing information.

We value your feedback and understand your frustration. We are committed to resolving this matter to the best of our ability and will work diligently to address your concerns. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us.

Kind regards,

Rachel from Wisecars