Top Rent A Car Bulgaria - www.toprentacar.bg
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Top Rent A Car Bulgaria - www.toprentacar.bg
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Highly appreciate and recommend.
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Plamen
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Operation 7 x 24 hours
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Very good
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Good
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Overall cleanliness
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Professional service and easy booking
Customer Service
Value For Money
New, Economic, Clean And Fun To Drive
Good service, booked online, changed the booking easily and fee free. Got through the border to Serbia and back in a flash, no questions or problems from customs. Easy and quick return.
The only issue was the delay of the "green card" (EU insurance) because the external insurance broker was in a lunch break.
Dear Customer,
Thank you for the fantastic review! We're glad we could meet your expectations.
Best regards,
Top Rent A Car
Customer Service
Value For Money
Reliable At A Fair Price
I have rented from top rent a car several times. I have used the Sofia and Plovdiv airport service. Plovdiv is the best of the 2 simply better staff who genuinely want to provide a good service. Cars are in great condition and again well checked by staff pointing out any scuffs and scratches. The now electronic system is so much better than the old paper one. Well done top rent a car!
Hi,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Customer Service
Value For Money
Don’t Rent Here!!!
Never rent from this company, they take advantage of tourists!!!! They want to charge 50 euros because a sticker advertising them was missing!!!! They say that we got it, taking advantage of the fact that we don't speak the language. An arrogant man received our car threatening us, when we also took out insurance that covers everything. Rent from international companies.
Dear Customer,
Thank you for sharing your feedback. We understand your concerns and would like to clarify the situation regarding the sticker removal. As per the terms of the rental agreement, removing or tampering with the branding on the vehicle is not allowed. We confirmed that the branding was removed by you, which is why the charge was applied.
The fee is in place to cover the cost of restoring the vehicle to its original condition and is in accordance with the agreement you signed at the time of the rental. We strive to be transparent with all our policies and regret any confusion.
If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
Top Rent A Car
Chose This Company As It Said Airport Pickup. The
Chose this company as it said airport pickup. The office was closed when I arrived and was directed to terminal 2 using the shuttle bus, which I had wanted to avoid. Then had to take a second minibus to their head office. All a very long process. Ended up costing more and then finally the car I was given had something wrong with the steering. Luckily I am an experienced driver and wasn't speeding. Ended up returning the car earlier and shortening my holiday as didn't trust the car
Dear Customer,
Thank you for sharing your feedback regarding your recent experience with Top Rent A Car.
We would like to clarify that our service includes convenient shuttle transportation between both airport terminals and our Head Office to assist customers in reaching us with ease.
Regarding your concerns about the vehicle, we kindly ask you to email our team with further details. This will allow us to investigate the matter thoroughly and provide an appropriate resolution.
Your feedback is invaluable to us, and we are committed to improving our services continuously.
Kind regards,
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