Discover Cars Reviews - discovercars.com
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Discover Cars Reviews - discovercars.com
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Discover Cars is a car rental comparison service that allows users to search for and compare car rental deals from various providers. The platform operates online and offers services in multiple countries, including the UK. Users can access the website to find rental cars available at different locations, compare prices, and make bookings directly through the platform.
The service aggregates offers from a wide range of car rental companies, providing options for different vehicle types and rental durations. Discover Cars aims to simplify the car rental process by presenting all available options in one place, allowing users to filter results based on their preferences such as car type, price range, and rental company.
Discover Cars does not operate its own fleet of vehicles; instead, it partners with established car rental companies to provide users with a variety of choices. The platform is accessible through its website, where users can enter their desired rental location and dates to view available options.
Is Discover Cars a legitimate service?
How long has Discover Cars been in operation?
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Contact Information
Phone: +44 20 3936 3497
Email: support@discovercars.com
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Exceptional service, absolute professionals
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insurance sham!
We rented a car via DISCOVER CAR from WIBER rental.
It's worth pointing out that DISCOVER CAR claims to be a car rental search engine with NO additional or hidden charges, and the site clearly advertises that there are no commission or brokerage fees.
I was offered a 135 euro insurance policy to avoid paying the excess in the event of an accident. It should be noted that the rental had been paid for with a Mastercard which ALREADY offers insurance in the event of an accident, but I felt that 135 euros was not too much.
When we received the car, Wiber told us that the €135 Discover Car insurance was not recognized by them.
Weber explained to us that DISCOVER CAR is a third-party merchant site that has no agreement with WIBER, so we had to either take out another insurance policy of the same type with WIBER, or pay a deductible of €1,500!
On our return we contacted DISCOVER CAR, who explained to us that the 135 euro fee was split between the insurance (113.5 euros and a commission of 21.65 euros...even though the site explains in its terms and conditions that there are no brokerage fees!) D.C. also explained that this insurance could not be cancelled, and refused to refund the amount!
Rather than fighting to get a refund of €135, I prefer to use my energy to let as many people as possible know how this site works, which, in my opinion, is a huge sham!
Dear Customer, We’re sorry to hear about your disappointing experience with your recent rental. Thank you for bringing this to our attention, as we take customer satisfaction very seriously. DiscoverCars.com is a rental car comparison platform that partners with multiple suppliers to provide customers with competitive prices and optional products like Full Coverage. However, the coverage offered by DiscoverCars.com is independent of the car rental supplier. It protects you by reimbursing eligible costs in case of damage or theft, but does not replace the security deposit or reduce the excess. This information is detailed in our Full Coverage policy on our website. In most cases, if the main driver does not have a credit card in their name with sufficient funds or does not want to leave a security deposit, an additional coverage option may be offered. This optional coverage eliminates the need for a deposit, allowing the vehicle to be released. However, if this extra is accepted, please note that the cost is non-refundable, as it is considered part of the optional services. To assist you further, we encourage you to email us at reviews@discovercars.com with your booking number, link to this review, and any additional details. We’ll thoroughly review your case to see if we can offer additional support or clarification. Thank you again for sharing your experience with us. We’re committed to improving and hope to restore your confidence in our service. Best regards, Eva Smith Community Manager
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DO NOT RENT FROM DISCOVERCARS
I hired a Mercedes Vito or similar using DiscoverCars and was sent to Sicily by Car in Milan for pickup. When I arrived they presented an Orange battered up Ford Transit and attempted to pass this as being of similar class to the Mercedes Vito. I refused the vehicle and the guys at Sicily by Car agreed that I should not be accepting the vehicle. They told me that they would not be charging me for the rental and that I should request a refund from DiscoverCars. I filled our the refund claim form and explained the situation. DiscoverCars then told me that Sicily by Car had noted this as NO SHOW and that I need to speak to Sicily by Car. Sicily by Car the wiped their hands of this and told me I need to speak to DiscoverCars. Neither of them wanted to resolve this situation. They are both shammers and it leads me to believe that this is the kind of behaviour they carry out all of the time. STAY AWAY - THEY TRICKED ME OUT OF $3300 EURO - STILL NO REFUND!!!
Dear Customer,
We’re truly sorry to hear about your negative experience, and we completely understand your frustration in this situation.
Please allow us to clarify that DiscoverCars.com acts as a comparison platform and is not the direct provider of the vehicles. The vehicle category and any additional fees are determined by the rental car supplier. While suppliers guarantee the category of the vehicle, they are not able to promise specific makes or models.
To further investigate and help you, we kindly ask you to send your booking number, link to this review, and any supporting details or correspondence to us.
Thank you for bringing this to our attention, as your feedback helps us improve. Our priority is your satisfaction, and we’ll do our best to resolve this swiftly.
Regards,
Eva Smith
Community Manager
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Good prices and easy booking process.
Dear Customer, Thank you for being such a loyal customer! We're so pleased to hear that you’ve found our prices competitive and the booking process simple. Making car rentals easy and affordable is what we strive for, and feedback like yours truly motivates us. We look forward to helping you with your future trips! If you ever need assistance, we’re just a message or call away. Best regards, Eva Smith Community Manager
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Bad service and unexpected and illogical extra costs
I rented a car in Tangier, Morocco, from Movis Cars on the Discover Cars website.
I picked up the car on August 21, 2025.
I used my credit card to make the reservation and also showed it when I picked up the car.
However, I couldn't get the car because my full name wasn't listed on my credit card. It only listed my first initial and full last name. However, I could have gotten the car if I paid an extra €243. I consider this a very dirty trick that borders on fraud.
I've rented cars elsewhere many times before and have never experienced this before.
I paid the extra €243 because otherwise I would have been left without transportation.
I reported this incident to my credit card company (ANWB Visa), and they agreed with me. They are trying to get my money back. I also filed a complaint with Discover Cars and was told I wouldn't get my money back because the terms and conditions state that your full name must be on the credit card. It all depends on how you interpret it.
Below you can see the communication and extremely poor service from Discover Cars. I will definitely never rent a car from Discover Cars again.
Communication with Discover Cars:
Re: New claim has been created - D010632829 | User language: NL | I was charged more than I expected | I was charged additional fees (taxes, young/seni...
Me:
No Thanks. You had the chance to come with a solution. From now on i gonna write and copy every single day for at least a year my experience with discover cars on different review platforms to spread the word.
Have a nice day
Discover Cars
Hello L...
You are always free to share your experience and leave a review online about DiscoverCars.com. We welcome constructive feedback, as it helps us improve our service.
In this case, I trust that I have provided clear clarification, along with our position and feedback, in a polite and professional manner that aligns with our procedures and Terms & Conditions.
Additionally, we take customer feedback seriously and respond to all reviews. This reflects our commitment to transparency and ensures that others can understand our perspective as well.
Thank you!
Customer Service Expert
DiscoverCars
Help center T&C
World Travel Award 2023 Magellan Award 2023
This e-mail and any files transmitted with it are confidential and intended solely for the individual's use to whom it is addressed. If you have received this email in error, please send it back to the person that sent it to you. Unauthorized publication, dissemination, forwarding, printing, or copying of this email and its associated attachments is strictly prohibited.
Dit e-mailbericht is een service van DISCOVERCARS
Me:
Not nice te here that and what you are saying about the fact that all the companies work like this, is not true. This is not the first time, i rent a car.
But it is the last time at your company. I am not finished yet with this case and contacted my credit company for help.
I'm also going to write a very bad review on Trust and other websites, copying and pasting our conversation into it. I'll update it daily. Everything is based on the website's truth, the poor service, and the theft of my money.!!!!!!!!
Have a nice day!
Dear Customer, I’m truly sorry to hear about your experience and the challenges you faced during your rental in Tangier. Please allow me to clarify that DiscoverCars.com is a car rental comparison platform. While we work with local suppliers to facilitate bookings, the rental conditions, such as the requirement for a credit card displaying the full name of the main driver, are determined by the rental provider. These terms are indeed displayed in the “Rental Conditions” before finalizing the booking, and on your confirmation voucher. If the required conditions are not met at the rental desk, such as providing a credit card in the main driver’s name with sufficient funds, the car rental supplier may offer additional coverage to waive the security deposit outlined in your confirmation voucher. Please note that this coverage is optional, but necessary to release the vehicle when standard requirements are not fulfilled. As these extras were accepted and used on-site, they fall outside the scope of Discover Cars' responsibility. This is not considered a failure on our part, as the services were rendered directly by the supplier. That said, as a gesture of goodwill, we have processed a full refund of the amount paid online through our website for your booking D010632829. Your feedback is incredibly valuable, and we take it seriously to improve both our service and how we communicate policies to our customers. Thank you for sharing your experience with us. Regards Eva Smith Community Manager
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Tricked by DiscoverCars/Surprice Sardinia
I booked a car via DiscoverCars.com with Surprice in Olbia (Sardinia) over 5 months in advance. Upon arrival, my reserved car was unavailable. After 2 hours of waiting, I was forced to rent a much more expensive car with a new contract. DiscoverCars.com denied all responsibility, while knowingly partnering with Surprice – a company notorious for shams.
I became a victim of fraud and collusion between the broker and the rental company. After this experience, I will never book with DiscoverCars.com again.
Hi,
We’re truly sorry to hear about your frustrating experience upon arriving in Olbia and the issues you faced with Surprice. We can absolutely understand how upsetting it must be to not receive the car you reserved and then have to pay for a more expensive vehicle after a prolonged wait.
Our post-rental team is already working on your case; we'll get back to you once the case has been resolved.
Your feedback is invaluable to us as we continually strive to collaborate with trustworthy providers. We are committed to doing everything possible to address your concerns.
Thank you for sharing your experience.
Kind regards,
Eva Smith
Community Manager
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Refund was never issued
Hi,
I’m truly sorry to hear about your disappointing experience.
DiscoverCars.com is a platform that helps customers compare rental car prices and make reservations, but the rental services, charges, and customer service at the counter are managed by the rental providers directly. According to your review, it seems the provide, made decisions regarding the extra charges and availability of your vehicle. While we don’t directly control the providers’ operations, we want to support you in resolving these concerns.
To better assist you, could you please email us at reviews@discovercars.com with your booking number, link to this review and any additional details? This will allow our team to investigate your case thoroughly.
We’re committed to ensuring a better experience for our customers. We appreciate you bringing this to our attention and look forward to assisting you further.
Kind regards,
Eva Smith
Community Manager
Hi,
We’re truly sorry to hear about your disappointing experience and understand how frustrating this situation must have been for you.
First, we’d like to clarify that DiscoverCars.com is a platform for comparing and booking rental cars; however, we don’t operate the rental services directly. Specific issues like additional fees, insurance requirements, and vehicle availability are handled by the car rental provider and outlined on our website and in your confirmation.
According to our records, the car was not collected due to missing mandatory coverages. As a result, the booking was marked as a "no-show" by the car rental supplier, and the corresponding fees were applied.
While Discover Cars always strives to assist our customers, please note that we do not have control over the supplier’s policies. However, as a gesture of goodwill, our team has arranged an exceptional partial refund to your account.
Thank you for sharing your experience with us.
Best regards,
Eva Smith
Community Manager
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Works as advertised
Dear Customer, Thank you for sharing your experience with us! We're so pleased to know that your booking through DiscoverCars.com went smoothly and that you even received a better car than expected. We’re sorry to hear about the fuel policy issue, though—it's important to us that rental companies honor agreed terms, and we'll certainly keep improving to ensure even better experiences in the future. Best wishes, Eva Smith Community Manager
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My Terrible Experience with DiscoverCars
Hi,
We are deeply sorry to hear about your frustrating experience with DiscoverCars.com and the challenges you faced with your booking.
To address your concerns, we’d like to clarify that DiscoverCars.com is a rental car price comparison platform and not the direct rental provider. While we facilitate bookings between customers and rental suppliers, final policies, including those around accepted payment methods and document verification, are controlled by the rental company. These requirements, such as the need for the credit card to belong to the main driver, are outlined during the booking process and in the rental conditions on your confirmation voucher.
Although we do our best to assist the customers, Discover Cars cannot change the rental conditions accepted before the creation of the booking. Our aim has always been to provide reliable assistance, and we’re genuinely sorry that this fell short in your case. We can also assure you that we take claims of unfair or discriminatory treatment very seriously, and we prioritize addressing such concerns with the rental provider to ensure all customers are treated with respect and fairness.
Regarding the partial refund, we’d like to suggest reviewing this case fully to ensure that all applicable policies have been followed correctly. Please email us with your booking number and a link to your review, so we can investigate further. We are committed to finding the best possible resolution for you.
Your feedback is invaluable to us, and we will use your experience to improve our service and try to prevent similar situations from happening to others. Thank you for taking the time to share these details with us.
Kind regards,
Eva Smith
Community Manager
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Comments on Discover Cars
Dear Customer, Thank you for your kind words! We're so pleased to hear you were very satisfied with our service and assistance. We work hard to ensure a smooth experience for every customer, and it means a lot to know we met your expectations. If you ever need help planning your next trip, we'll be here for you. Best regards, Eva Smith Community Manager
Q&A
Has anyone found someone in customer support that is able to assist with an existing case? I am having an issue filing a claim and it appears no one at Discover cars is available to engage or escalate at this point. We had a not so great experience with the rental car vendor (America Cars in Mexico) and they will not release the final invoice for the damage of a popped tire. They do not deny that the damage occurred, or that we were covered by Discover Cars, and I do have the receipt and bank account statement. They just are not providing the final invoice. They are claiming that this is our own fault for booking with Discover Cars as opposed to purchasing insurance directly from them. Discover Cars will not refund without the final invoice. Has anyone encountered this before? Any tips to resolve? Seems odd that Discover Cars would partner with a vendor that will not cooperate in getting them what they need to provide a customer what they paid for (insurance that covers a flat).
Hi! I have not credit card, only debit card! If they do not accept it, I cancel the reservation. I read they don't give money back but give credit points. This is true? What can I do?
Why are they so expensive, other local providers are about $20 to $30 cheaper?
Does anyone know how much is the cost for a second driver?
I have never heard of this company. The prices seem to good. Has anyone used them in Orlando? How did you get to the their offices? They are around 6 miles from the airport. Any feed back will be appreciated.