Malta Best Car Rentals www.maltabest.com

Disgusting service from goldcar Malta. We ordered a Skoda fabia estate as there was 4 of us and a child, each of us had a suitcase and a hand luggage, there was also a push chair and a car seat. when we arrived we were given a fabia hatchback. after speaking to guy on the counter and explaining that it wasn't what we ordered, we were told that we had to make do for the evening and we would get a phone call the next morning and someone will come out and swap the cars so that they could rectify their mistake. We never received the call and the car was never swapped. We also paid to receive the vehicle with a full tank of fuel, when we got there it had 25km worth of fuel left in it. Then to make it worse, we wake up one morning, go outside to see a lovely view, lovely sunny weather and the local authorities putting a ticket on the car. they then explained that they were giving us a ticket because the car didn't have a road licence. So we had the wrong car, no fuel and were made to drive illegally, and to top it all off, across the road from us was a fabia estate with a gold car sticker on the back screen (probably the one we actually paid for) We have been in contact with them to try and get something sorted, we were told to wait 28 days for a response and then find out that they processed a £37 refund without even telling us. When we emailed them to say it wasn't good enough they explained that the money they refunded was difference for the downgrade we were given. What kind of company downgrades a customer when its the company at fault. if anything we should have been given an upgrade. I'm not going to say it ruined the holiday but it definitely made things a hell of a lot harder than they needed to be, and the only consolation we have is that we get a slight satisfaction in putting this all over the internet.

At Malta airport I returned a car to them in good order, despite it already having much bodywork damage. No-one checked the car with me on return. When I landed at Gatwick there was a message that I had damaged the headlights and they were charging me. I did not damage the car. They have no proof but are trying to charge my card 406 euros for repairs and VISA are blocking this. Do not use them, this poor process is a licence for them to take your money

This company is affiliated with Green Motion, and they are terrible.

I've had similar problems to everyone else on this forum. Most recently I wanted to get a receipt. It's been 16 days so far, and I've tried calling and emailing multiple times, and not a single reply! Dreadful customer service.

On top of all that, the local Maltese tell me this company is being investigated for fraud. No surprise there.

We go to Malta around twice a year, and so far have had some trouble hiring a car. The Big companies (Avis, Budget and so on) all want 1000 - 1500 Euro deposit when you rent a car - way too much in my opinion when you´re on holiday. Then I found Maltabest. I enquired several times if a deposit is required, and each time I was reassured that no deposit was taken from my card upon arrival. I was still nervous as we landed in Malta and I made my way to the desk to pick up the car i requested. And i was pleasantly surprised! No deposit, very cheap rates (just over 200 euros for 2 weeks rental), a brand new car, and only 150euro would have to be paid in case of an accident or theft. REALLY VERY IMPRESSED! Will definitely be using this company from now on!

Thanks so much!

Johanna Cachia

Second year in a row we have hired a car for two weeks from Malta Best and the same as last year Fantastic value and service.We shall do the same next year,many thanks again. PAT AND MARY.

Trying to find a reliable car hire firm in Malta appears to be difficult. We have booked with Ray Bezzina and now I am wondering why as they appear to be part of MaltaBest. On this site there is a rash of good reviews with 4 or 5 stars all dated on the same day (a day in February this year- can't remember the exact date). What a coincidence that is! Most reviews on these sites are spread out over a period of months and vary hugely. To have about 20 4 or 5 star reviews appearing all on the same day is hugely suspicious and only deepens any misgivings I already have about using this company. Can anyone suggest a reliable car hire company in Malta?

Rented a small car from Top Car Ltd, by the Airport petrol station. Used it for 3 days. Drove 60 miles with it and gave it 10lts petrol (more than I normally give to my larger petrol car). When car was returned they demanded that I go with them to the pump to check if petrol tank was returned full. To my surprise it took another 7 lts and I had to fork out the cost.

They insisted that it was delivered to me full to the brim but I don't believe this since not even a petrol SUV uses 17lts for 60 miles. These 60 miles cost me Euro 25!!

Also car was given without a spare wheel.

THEY ARE CHEATERS!! DO NOT USE THEIR SERVICE.

This is a sincere warning to anyone considering this company. We have spent several months trying to rectify a credit card fraud from these people. We booked our rentacar through the broker Atlaschoice, paid IN FULL for our rentacar and presented the prepaid voucher as instructed. We were met at the airport by a representative, who proceeded to fill out what we thought was a form for the damage deposit (as all rentacar companies do). He was VERY friendly, overly so, and even said he had given us an upgrade. We were delighted! He swiped our credit card with the amount of 457, of which we made sure to confirm it would be refunded on return of the car undamaged. Oh yes! Of course! We inspected the car with him there, no problem. My husband also took pictures. We suspected nothing, since we have been through this routine dozens of times, over 20 years of travel. Two weeks later when we returned the car, no damage, my husband again asked the representative(same guy),Deposit to be credited? Yeah,yeah, no problem. Only to find out when we got home that our deposit WAS NOT credited. We got back onto Atlaschoice who then informed us that they were no longer doing business with Maltabest because of similar complaints and problems from other customers (which can be confirmed by looking at some of these other reviews). We took it further to our credit card company to try for a stop on payment. Come to find out the form we signed was not for a damage deposit but he was charging us all over again for a new rental!!!!! A perfect example of READ CAREFULLY BEFORE YOU SIGN AND HAVE EVERYTHING IN WRITING, not verbal. Never be too trusting, especially with a car rental company. We have since found out that we actually got off lightly. I have also noticed in scanning through these reviews that they have clearly submitted false reviews to bump up their overall rating, but don't be fooled, these guys are PROFESSIONALS. My next step is to report them to Malta Tourist Board and Maltese Consumer Agency.

I rented a car from Car Trawler, Green Motion, Argus at the airport. They came 45 minutes too late. I returned it full but they insisted upon € 65 for a full tank. This is double the cost of the so-called cheap car. In the contract it says "You can return it empty". This means you can also return it full. They refused to compensate for the costs. I suggest you avoid them! George

As I planned my vacation in Malta ahead I have made a booking in January 2013, the booking was confirmed by the company and namely by Chris Borg, General Manager. As I arrived on Malta I waited for the representative of the company in the airport (as agreed) for half an hour before I began to worry. Then I telephoned to all the phone numbers given in the e-mail, but no one answered, even on mobile numbers (I arrived on Sunday after all). Having spent more than an hour after a long flight with a small 3-year old child and heavy suitcases in the airport trying to get answer to my numerous telephone calls I was forced to get services from another car hire company (for higher price as it was just on the spot). I am very disappointed in the services of this company. And I also have written them an e-mail with questions why this situation happened. But nobody responded to my e-mail, just ignored it. I would never recommend the Malta Best Car Hire to anyone as they let me down putting it mildly.