CarJet Reviews

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“Be smart, avoid!”

Written on: 12/08/2020 by Henkkk (1 review written)

Be smart and look for another car rental company Be smart and look for another car rental company. Carjet has deleted all contact details from their website since the Covid-19 crisis started. Our flight of 14.07.2020 with arrival early on 15.07.2020 in Reukjavik was cancelled by the airline. We immediately changed our car rental to the next day as the flight was going then. No car on our arrival and no carjet representative so we were forced to hire another car from another company. After… Read Full Review

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★☆☆☆☆

“Awful. Avoid ”

Written on: 05/08/2020 by JaylenCantuItalian435 (1 review written)

bsolute disgrace. Our flight was cancelled so we emailed at 7.26am, 6 hours before we were due to pick up. They did not bother to ring the car company to let them know we were going to be late so they didn’t hold the car. They emailed back at 4.30pm to say our original booking stood....we called the car company directly who told us car jet had not been in contact and if they had they would have saved the car. We were then told the website does it all automatically...when we explained we had… Read Full Review

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★★★★★

“Great Value”

Written on: 18/06/2020 by Piesey75 (1 review written)

Cheapest we found and nearly didnt use due to poor reviews, but all was fine and everything went as planned. Would defo use again… Read Full Review

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★☆☆☆☆

“Refund ”

Written on: 13/04/2020 by Leslieq216 (1 review written)

Won't return my money even though they claim no cancellation fees. We can't travel due to lockdown. No reply to emails and want almost 400 euros to cancel… Read Full Review

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★☆☆☆☆

“After being stranded at Gatwick after a rescue flight...”

Written on: 28/03/2020 by PeteTurner789 (1 review written)

After being stranded at Gatwick after a rescue flight home from Gran Canaria we booked a car to get us back to Bristol to pick up our own car, money taken shortly after booking and an e-mail was supposed to follow with vouchers and location details for car the next morning. No e-mail was sent and there was no contact number to call them, had to hire another car from SIXT who were brilliant, since returning home many e-mails have been sent with continuous brush off's and "we are looking into it"… Read Full Review

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Jasmine88's Response to PeteTurner789's Review

Written on: 24/05/2020

Hi did you get a refund ? I am in the same position they took 455 for a rental and emailed to say they dont have the car they took my money and heard nothing back

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Jasmine88's Response to PeteTurner789's Review

Written on: 24/05/2020

Hi did you get a refund in the end I am in the same post

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Peteturner789's reply to Jasmine88's Comment

Written on: 24/05/2020

No not even the decency to reply to emails. Going to keep giving them truthful bad reviews which will hopefully stop other people being scammed and also cost them a lot more than if they had refunded my money. Good luck.

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★☆☆☆☆

“Do NOT use CarJet!”

Written on: 05/03/2020 by ldavies7 (1 review written)

I booked a car in the UK via the CarJet website. I decided to pay for the extra insurance online to them as peace of mind when collecting the vehicle knowing all would be covered (well, that's what was written online) before collecting the vehicle. When I wen't to the car hire company in order to collect the car they required me to pay for this insurance (again) as what I paid for was completed invalid and the car hire firm requested I provide extra paperwork not mentioned or provided in the… Read Full Review

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★☆☆☆☆

“This is NOT A CAR RENTAL COMPANY. I ordered to collect...”

Written on: 27/01/2020 by MalakaiDriscoll20 (1 review written)

This is NOT A CAR RENTAL COMPANY. I ordered to collect a car at Dublin Airport and there was no car. I called the number and they told me to call the head office is Spain. DO NOT RENT A CAR FROM THIS 'COMPANY"… Read Full Review

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★☆☆☆☆

“Worst experience ever. ”

Written on: 29/12/2019 by INSPECTORdvsa (1 review written)

Firstly they are not a car hire company. They are a broker. We arrived at Malta airport and no signs for car jet. I phoned them. They said we needed to go to Sur Price. ( we had already googled Sur Price reviews and read the horror stories). We cancelled and car jet said no refund for cancellation. Although on their web page it stated “no cancellation [email protected] And they deal with possibly the biggest pirates of the car hire world in Sur Price. Read the reviews please… Read Full Review

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★☆☆☆☆

“Paying a car triple”

Written on: 12/12/2019 by DeniseDuxxit (1 review written)

Paying triple for rental We had some double with renting a car. After the first attempt to hire, we showed up and apperantly the rental agency had cancelled the booking, And "someone else had picked up the car".  The lady explained the systems didn't work well, and our car was cancelled due to missing flight information (which wasn't mandatory). No phone call, no notice, no nothing. But a travel plan and no car. So, they gave us another option: book another car. What do we see in the online… Read Full Review

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★☆☆☆☆

“Don't book with them unless you want surprises”

Written on: 18/11/2019 by BlkHt (1 review written)

Awful "service" - stay away! We got refused pickup of a van we already booked and paid for online as the location wouldn't accept our debit card (which we've always used to book with every major car rental companies) as security - they wouldn't even take a deposit, and instead insisted on us paying some sort of insurance (?!) which would double the price of the rental - non refundable of course. No refund given to this day, no reply to complaint emails - avoid like the plague!… Read Full Review

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★☆☆☆☆

“Stay far away!”

Written on: 16/11/2019 by Steeleom242 (1 review written)

Tried to cancel reservation prior to deadline. There website was unavailable. Sent email and let message on 800 that never gets answered. Contested billing and the response was good luck. Do not use these people!… Read Full Review

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★☆☆☆☆

“Difficult to contact them”

Written on: 11/11/2019 by PhillipKP (1 review written)

Rented a car through CarJet, and was sent to Green Motion near Gatwick Airport. Not a happy experience, and just avoided being charged for damage they had failed to disclose. A few weeks later, accidentally booked with CarJet again and paid in advance, including insurance. When I realised my mistake, I cancelled both the car rental and the insurance. I received a confirmation from Portugal of the cancellation, and a £77.30 refund for the car rental, but not for the insurance. I then received… Read Full Review

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★☆☆☆☆

“Avoid aaa plague ”

Written on: 05/11/2019 by Kam11 (1 review written)

Booked a cat for a week and arrived after midnight, had to take taxi to hotel since they were closed and come back morning again with taxi to be told since we arrived after midnight our one week car rental is void and didn’t gave us a car , very rude and unhelpful. Avoid at all cost… Read Full Review

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★☆☆☆☆

“Dodgy as dodgy can get”

Written on: 19/10/2019 by Nickolas225 (1 review written)

STAY AWAY FROM THIS COMPANY AND DON'T TRUST REVIEW ON THEY WEBSITE. The worst car rentals company ever. My experience from Luton airport is very bad. Dodgy as dodgy can get. I booked car plus full insurance on line, but at office, which looks like from Only Fool and Horses, they didn't accept insurance and I have to give £1600 from my credit card in case anything happens... Anyway they will keep £1600 for 28 days for no reason..."… Read Full Review

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★☆☆☆☆

“They didn't even refund me”

Written on: 14/10/2019 by LouisAnderson (1 review written)

I was surprised that they took 70$ to point me to a car rental company near me and when it didn't work out with the company I canceled my booking and they refused to refund me, so that's 70$ that they took and completely kept to themselves. Make sure your don't deal with this company, ever… Read Full Review

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★☆☆☆☆

“AVOID AVOID DOYOUSPAIN – CARJET CARHIRE DO NOT USE I...”

Written on: 10/10/2019 by Carjetdoyouspainripoff (1 review written)

AVOID AVOID DOYOUSPAIN – CARJET CARHIRE DO NOT USE I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars. I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££ Mores the case I have sent them… Read Full Review

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★☆☆☆☆

“refused car on arrival to collect”

Written on: 05/10/2019 by abadas12 (1 review written)

we arrived at carjet office in Edinburgh and at first all seemed well. My friend handed over her driving licence and she had 3 points on licence which were about to come off as the time was nearly up. they queried the points and then said we couldn't have the car. I said I would drive as my licence was clean and the reply was there was no longer a car for us. we returned to Edinburgh airport where we went to one of the major car rentals and my friends licence was accepted with no problem… Read Full Review

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★☆☆☆☆

“Refused to give us car we had paid for”

Written on: 23/09/2019 by Caltor (1 review written)

Refused to give us car that had been paid for in full! We booked a car via CarJet and paid for it in full, weeks before travelling to Kefalonia. The voucher said to collect from Avance which we eventually managed to figure out appears to actually be GreenMotion. When we arrived and presented the voucher GreenMotion refused to give us the car because my wife (who was the named driver) didn't have a credit card in her name. Even though the car had already been paid for in full on my credit card… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 20/09/2019 by RippedoffbyCarJet (1 review written)

DO NOT USE I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars. I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££ Mores the case I have sent them numerous emails along with messages through… Read Full Review

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★☆☆☆☆

“very bad liers thies no refund hidden payments”

Written on: 28/08/2019 by alex85bobo (1 review written)

dont get with this company… Read Full Review

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