CarJet Reviews

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Latest Reviews

★☆☆☆☆

“They didn't even refund me”

Written on: 14/10/2019 by LouisAnderson (1 review written)

I was surprised that they took 70$ to point me to a car rental company near me and when it didn't work out with the company I canceled my booking and they refused to refund me, so that's 70$ that they took and completely kept to themselves. Make sure your don't deal with this company, ever… Read Full Review

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★☆☆☆☆

“AVOID AVOID DOYOUSPAIN – CARJET CARHIRE DO NOT USE I...”

Written on: 10/10/2019 by Carjetdoyouspainripoff (1 review written)

AVOID AVOID DOYOUSPAIN – CARJET CARHIRE DO NOT USE I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars. I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££ Mores the case I have sent them… Read Full Review

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★☆☆☆☆

“refused car on arrival to collect”

Written on: 05/10/2019 by abadas12 (1 review written)

we arrived at carjet office in Edinburgh and at first all seemed well. My friend handed over her driving licence and she had 3 points on licence which were about to come off as the time was nearly up. they queried the points and then said we couldn't have the car. I said I would drive as my licence was clean and the reply was there was no longer a car for us. we returned to Edinburgh airport where we went to one of the major car rentals and my friends licence was accepted with no problem… Read Full Review

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★☆☆☆☆

“Refused to give us car we had paid for”

Written on: 23/09/2019 by Caltor (1 review written)

Refused to give us car that had been paid for in full! We booked a car via CarJet and paid for it in full, weeks before travelling to Kefalonia. The voucher said to collect from Avance which we eventually managed to figure out appears to actually be GreenMotion. When we arrived and presented the voucher GreenMotion refused to give us the car because my wife (who was the named driver) didn't have a credit card in her name. Even though the car had already been paid for in full on my credit card… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 20/09/2019 by RippedoffbyCarJet (1 review written)

DO NOT USE I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars. I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££ Mores the case I have sent them numerous emails along with messages through… Read Full Review

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★☆☆☆☆

“very bad liers thies no refund hidden payments”

Written on: 28/08/2019 by alex85bobo (1 review written)

dont get with this company… Read Full Review

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★☆☆☆☆

“Haters - Morally Inept”

Written on: 19/08/2019 by JDStandforC (1 review written)

I booked a car - went through the whole process, pressed pay and the screen returned to the home page - no confirmation that the booking had been processed. I went through the process a second time and recieved confirmation that the booking had gone through. The total booking cost was £160 BUT The company charged me £125 cancellation fee - WOW, unbeleivable - on which planet is this right behavior!!! I am sorry carjet that you place such little values on your reputation and that profit… Read Full Review

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★☆☆☆☆

“Horrible Customer Service”

Written on: 15/08/2019 by ozzyrazazac (1 review written)

Wish I could give no star but it's not possible. They have treated me so badly that no other company in any industry have treated me this way. I have booked my car on the first week of June and canceled the same day. They said they refunded my amount but its 15th of August and I am still emailing them non stop. but they don't get back to me for weeks and then say the same thing. I can't call anyone as they do not have the UK customer services number. I am getting frustrated here. They even… Read Full Review

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★☆☆☆☆

“No customer service. V expensive. Avoid!”

Written on: 06/08/2019 by Foster239 (1 review written)

This company may seem cheap at first but they end up being far more expensive than the big companies. Imagine being stuck in a foreign country trying to get your car to be told by the supplier to pay extras. Then imagine googling the carjet customer service telephone number only to realise they don't have one!!!! (no doubt to avoid helping customers like me), and ending up just paying the extra. Use this company at your peril, you will be out of pocket and there is no way to contact them to ask… Read Full Review

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Johndriscoll's Comment

Written on: 06/08/2019

I had the same experience, ruined my holiday, ending up costing me a lot of money.

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★☆☆☆☆

“Horrible experience. AVOID this company. Steals your money”

Written on: 29/07/2019 by Terry195261 (1 review written)

This company is useless. Avoid and use another company. My flight was delayed and I called carjet for assistance to hold the rental and they refused to help. They kept my money and I did not receive a vehicle. very frustrating to say the least… Read Full Review

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Espoyler's Response to Terry195261's Review

Written on: 07/08/2019

Carjet is a car hire price comparator such as kayak, rastreator, doyouspain or booking. The employees of the suppliers' offices are the ones that trick the customers, for example goldcar.

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★☆☆☆☆

“...”

Written on: 06/07/2019 by declan7000 (1 review written)

______________________________________________________________________________ CarJet and Easirent WARNING !! Never Again !! are part of the same company . I rented a car from CarJet ( and paid for it in full +insurance ) for collection on 29/06/2019 from Birmingham Airport at 12.30 . The flight was delayed by 3.5 hrs from Dublin and therefore I was unable to get to Birmingham on time. I rang Easirent.com when I arrived at Birmingham ( as instructed ) and it took them 50 mins to arrive and was… Read Full Review

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★☆☆☆☆

“Small Print Experts”

Written on: 06/07/2019 by Macjackb (1 review written)

I hired from Glasgow Airport from June 5-9 2019. What seemed at first to be a good deal turned into a financial disaster. The 'economical' deal really was too good to be true, speaking as someone who genuinely tries to read the small print but still got caught out. I was contacted a couple of days before the hire, to say my insurance excess was £1400- unless of course I coughed up for an extra layer of insurance. So I did- at that stage the price was still decent. But they weren't finished… Read Full Review

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★☆☆☆☆

“Car Jet Rental is Terrible. DO NOT RENT FROM IT.”

Written on: 04/06/2019 by TabithaHutchinson494 (1 review written)

I booked a car rental with Car Jet at Gatwick Airport and paid GBP40.00 in advance a five day rental. I was instructed to pick up the car from Green Motion who charged me again for the same car, mis-sold me excess insurance and unlimited mileage I didn't need. It cost me another GBP191.00. DO NOT RENT FROM CAR JET. It appears that from year 2013 Car Jet adopted deceptive business practices… Read Full Review

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★☆☆☆☆

“Terrible customer services ”

Written on: 29/05/2019 by Abiawo (1 review written)

I reserved and paid for my car hire with carjet online, paid the excess waiver as I didn’t have the £1500 excess charge. Website advices you pay a waiver. I arrived to pick my car at the Heathrow branch only to be asked for a £700 deposit. This was never mentioned in any of the email communication with carjet. I didn’t have that amount to deposit so I wasn’t hired the vehicle. Contacted carjet, no empathy what so ever, was told the deposit amount was on my voucher, till date I cannot… Read Full Review

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★☆☆☆☆

“Controversial car hire”

Written on: 24/05/2019 by 1Horton (1 review written)

Hired car at faro airport and had purchased excess insurance with Reducemyexcess.co.uk for £19 the week. CarJet rep not happy as he wanted nearly £50. Checked car in the fading light and agreed with noted slight damage,chips etc. Pointed out by the rep.Petrol gauge barely in the reserve so had to fuel up prior to a 60 mile journey at 9pm. On return of the vehicle same rep asked if I had taken photos of the car when I picked it up, I had not as it was almost dark. He then went to a tiny scuff… Read Full Review

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Johndriscoll's Comment

Written on: 06/08/2019

I had the same experience, ended up costing me a lot of money. Ruined my holiday.

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★☆☆☆☆

“Avoid at All Costs”

Written on: 23/05/2019 by izzata (1 review written)

Carjet, Carjet.com, DoYouSpain and DoYouSpain.com services not to be trusted. We booked a car in London and when arriving at their vendor office (Green Motion) were told that a different car will be given (from a LOWER category) with NO price reduction, on top of that insurance offered by Carjet was supposed to be an excess waiver but was told by the vendor that the insurance had to be issued by the vendor's insurer to be valid. Total almost GBP200 wasted on this and we got a smaller car than… Read Full Review

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★☆☆☆☆

“Sold me a non valid insurance policy”

Written on: 18/04/2019 by Beenrobbed2019 (1 review written)

I hired a car through carJetband bought insurance to cover 100% damage waiver. On arrival to collect the car I was told that the insurance is not valid. Zurich has no record of insurance. I would stay clear of them. They are refusing to give me a refund. CarJet is third party. I tried calling but the phone just rang and rang. No reply. I emailed and got a reply a few times with the same message. This is appalling. The actual car hire company BUDGET were ok. … Read Full Review

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★☆☆☆☆

“Small print ”

Written on: 01/04/2019 by GRAHAMCOSIER (1 review written)

We paid for a car , and took out the extra insurance to cover the excess , only to find out that we were expected to leave a further £1900 to cover the excess , we weren’t in a position to do that as apparently in the small print it explains that you must have a credit card , this left us stranded and stressed late at night in a foreign country and having to arrange alternative transfers . Upon return I called CarJet , I received ZERO empathy , just told it’s in the small print , so… Read Full Review

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★☆☆☆☆

“Poor Service ”

Written on: 27/03/2019 by Nickd101 (1 review written)

I booked a car for 5 days for the end of May 2019, I immediately realised I hadn't changed the collection time so called them straight away to alter this as my flight does not get in until 6pm, yet the collection time was for 10am. I was informed that they cannot change this as the rental company I will be using does not allow changes. I therefore contacted the rental company(Goldcar) and they said it is down to Carjet. They will terminate the car hire if the car is not collected by 4pm and… Read Full Review

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★☆☆☆☆

“the worst company ever”

Written on: 03/03/2019 by QuinnBauer (1 review written)

I was told to collect my car from Euston station. On arrival I was told to go to the Hilton Hotel on Edgware Road. I had to do this at my own expense despite the Hilton not appearing as the collection point on the website.The person I dealt with there was abrupt, unhelpful and uncooperative. He wanted a£1000 before I could take the car. I did not have this in my account. He refused to take any other card and so I could not take the car. The company refuse to give me a refund of £117 or… Read Full Review

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