Holiday Autos Reviews - www.holidayautos.co.uk

★★★★☆
4.1 / 5
84% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“BEWARE THE HIDDEN CHARGES!!! ”

Written on: 21/09/2020 by Bulldozer23 (1 review written)

Do not use them!!! - they hook you in with a seemingly good price and deal and don’t tell you the extra charges you will get charged at the desk. I was charged extra for returning the car with a full tank €12.26?? Charged extra for collecting it from the desk €39.00 (there was no other option), charged extra €206 for excess insurance despite clicking that I did not want excess insurance as took out my own separately. When I tried to complain and ask for their written confirmation of… Read Full Review

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★★★★★

“Fab Locauto Car”

Written on: 13/09/2020 by peter.kane (1 review written)

Booked a car with Holiday Autos at Rome Ciampino Airport .Car with Locauto Car Hire . Fab car, great price ,great service , will book again… Read Full Review

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★★★★★

“I recommend them to all my friends and colleagues”

Written on: 08/09/2020 by Sarahi418 (1 review written)

I have been using this site for several years, for cars in Germany and in my home country Israel. It is an extremely useful site for private cars (not necessarily for vans/commercial vehicles). Prices are very good (sometimes fantastic) and generally better than is possible to get directly from rental agencies. I have never had a problem with Holidayautos.com, once when I had to cancel, the money was refunded efficiently. The site is simple to use but as with all sites, it's better once you… Read Full Review

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★★★★☆

“Easy car hire”

Written on: 01/09/2020 by Armanib177 (1 review written)

Pickup from the hire desk was easy, the desk was in the airport so no transfer to an off site company. They didn't have the car I ordered, as they had run out, but we got something that worked for us. Easy drop off at the airport on our return, someone was there when we pulled up at the airport carpark drop off point, he took a look at the car before releasing the deposit held on my credit card. this process took no more than 5 mins. We would have no problem using the service again!… Read Full Review

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★★★★☆

“Fair”

Written on: 30/08/2020 by daveswift71 (1 review written)

Good no hassle hires. Simple pick up and collection environment… Read Full Review

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★★★★★

“Great car, great service at a good price ”

Written on: 24/08/2020 by robinpage (1 review written)

After looking on trust pilot i was not certain about which company to use for a minibus in Athens Greece. I can highly recommend Car wizz booked through holiday autos. very nice friendly and honest people. The mini bus was as new and very clean and comfortable. The aircon was a must. We had a small issue with our car, the check engine light came on, which did not effect the use of the car, when i returned it the staff apologised, and couldn't have been nicer, it is a short bus ride from the… Read Full Review

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★★★★★

“Quick easy process”

Written on: 21/08/2020 by DJKoolman (4 reviews written)

From searching to finding & choosing to pricing to booking. All simple!… Read Full Review

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★★★★★

“Need to have more staff at desk”

Written on: 16/08/2020 by AmaniGray246 (1 review written)

Great but just waited a bit long to get the car but car was a bit battered But did the job… Read Full Review

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★★★★★

“Need better signage ”

Written on: 14/08/2020 by Markg70 (1 review written)

Came out of the airport and followed car hire signs but couldn’t find the car hire and had to ask for directions. Finally arrived, the staff were great and extremely helpful, the car was waiting . The whole process was quick and easy. On returning the car, no issues. Will be using again… Read Full Review

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★☆☆☆☆

“ Don't touch!”

Written on: 14/08/2020 by Grommydog (1 review written)

Pre-booked a rental from Inverness airport, paid £190, which I thought was a lot for four days. When we arrived we were told that we would be basically uninsured unless we paid another £150. Had no choice so paid. When I complained I was told, you signed the forms and therefore it was voluntary. Would rather walk than use them again!!… Read Full Review

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★★★★★

“Awesome! ”

Written on: 12/08/2020 by ClaraCrowley93 (1 review written)

I got cheaper price when I rental the car. The car was fresh & new for me. Staff very helpful… Read Full Review

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★★★★★

“Excellent, clean, fast”

Written on: 10/08/2020 by martincvetkov (1 review written)

I was given a free upgrade, I was offered an extra insurance, i had an accident with the first car - whole process of replacing the car was smooth. Drop off was easy and efficient. Prices were reasonable. Staff was very friendly and well trained. Car was excellent - new and clean… Read Full Review

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★★★★☆

“Simply car hie”

Written on: 31/07/2020 by JeffreyG2 (1 review written)

Simple process to select a time and place and they did the rest in finding the best match… Read Full Review

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★☆☆☆☆

“ Don't use them!”

Written on: 31/07/2020 by TaniaW4 (1 review written)

I made a booking through Holiday Autos 6 months ago and paid £695 in full on the basis that it was 100% refundable up to 48 hours before travel. I subsequently cancelled it because of Covid19. Their website is incredibly misleading and they have now given me a credit voucher and refuse to give me back my money. The voucher is useless to me and their customer service people say "their hands are tied". Clearly very greedy non customer oriented company. Would strongly recommend you find an… Read Full Review

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★★★★★

“value for money”

Written on: 30/07/2020 by Jacobyg1949 (1 review written)

excellent service with experienced staff and a very good car… Read Full Review

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★☆☆☆☆

“TERRIBLE EXPERIENCE DO NOT USE”

Written on: 18/06/2020 by Raemund (1 review written)

Refused refund. They can't find call logs of the call when their customer service agent hung up the call after shouting. Refuse to give her name some can complain. Can't find log of calls linked to our booking, which suspiciously doesn't even show anything when i go in to my bookings online. Couldn't cancel with them in the days up to our flight as no one answered calls. No where online to request refund. We were left in the dark. Now they refuse a refund because of their own terrible system of… Read Full Review

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★☆☆☆☆

“I cancelled my car hire a month before travel and was...”

Written on: 04/06/2020 by SalvatoreOlson (1 review written)

I cancelled my car hire a month before travel and was due a full refund. It never arrived, and thereafter I was repeatedly told that it would "be in my account in a few days". In the end I had to contact my credit card company for a chargeback; the money was finally back in my account after 2 months. I have used HA in the past but I will never use them again and will always go direct from now on, even if it means paying a bit more. Holiday Autos have joined a long list of companies that have… Read Full Review

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★★☆☆☆

“Paid £20 for excess insurance cover, then when my...”

Written on: 07/02/2020 by SameJ (1 review written)

Paid £20 for excess insurance cover, then when my wife arrived at the desk they took another 46 euro for insurance… Read Full Review

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★★★★★

“Great vehicle”

Written on: 21/01/2020 by Travellingsmiths (1 review written)

We used Holiday Autos and booked via Firefly. Only drawback when we got to airport in Perth WA was that we looked for Firefly Desk and there isn’t one it is managed by Hertz, something that was not clear to us on booking online but apart from that no problems. Vehicle was easy to find in the car park and was clean. . … Read Full Review

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★☆☆☆☆

“Terrible experience ”

Written on: 15/01/2020 by Bastienvillaret (1 review written)

Very disappointed by the whole experience. Booked a car to be picked up at 16.30. Arrived at the desk, I have been told I have been "awarded" an upgrade. I am thinking great ! Got to the car, and realized the upgrade was a massive car with 5 seats in the back. Being there to be in the city and not used to such big cars, I did not feel comfortable in driving it. I requested and booked a small car for a reason and expected something similar as promised. I went back to the desk and been offered a… Read Full Review

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