Budget Car Rental Reviews

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Latest Reviews

★★★★★

“SO friendly!”

Written on: 30/06/2019 by jeanetteannecchini (1 review written)

What incredible customer service with more than a smile - these gentlemen had me laughing and brought me out of the stress of travel with their friendly attitudes! Thank you to both the people I dealt with for brightening my day! I'll always choose Budget now! Sincerely, … Read Full Review

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★☆☆☆☆

“Beware dishonest additional charges”

Written on: 16/03/2019 by silviob (1 review written)

Beware dishonest additional charges. I was told when I picked up a car at the Bologna airport that I had to pay an extra 6-7 euros a day to rent snow chains or to rent a car with all-season tires (as per Italian law), even though I now realize that my voucher stated that chains were included for free. Very impolite and dishonest. To be avoided. I am still in the process of attempting to resolve this issue. I have rented many cars in Italy over the past year with other companies, and this is the… Read Full Review

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★☆☆☆☆

“Nothing Budget about it.”

Written on: 07/02/2019 by Drewh45 (1 review written)

The online confirmed booking was HALF the price we ended up having to pay when we arrived at the Phoenix airport rental place, and not just because of extra "airport taxes". I dont know if it was because they gave away the car we originally booked but the man we dealt with had no emotion on his face when we found out about the shocking price difference to what was promised online. He just said all the other rental companies would have the same price. NEVER USE AIRPORT CAR RENTALS EVERYONE! At… Read Full Review

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★☆☆☆☆

“Budget in every sense of the word. ”

Written on: 19/01/2019 by francoguarasci (1 review written)

Initial 2 week rental was reasonable but I needed to add a driver for 3 days of my rental and was told I would be charged for the first 10 days(!) days of my rental. How is this acceptable? I was told I'd get ZERO refund for returning the car early. How is this acceptable? The price for additional drivers online is less than the rate at East Midlands Airport. Why would they misrepresent this? Phone line operator told us the wrong manned opening times for East Midlands Airport resulting in 2… Read Full Review

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★☆☆☆☆

“Charged for rim scratches after car turned in”

Written on: 10/12/2018

I rented a Mercedes at the Munich train station. A very nice car, but when I turned it back in, and was told everything was okay, I received a letter after I returned to America that they now wanted to charge me a for a scratch on the rim for $300. I have wrote many letters and pleaded with Budget and Avis to check into this insurance situation, but no one will do it. The service attendants were very rude in Munich, and are getting away with this charge. I wrote to the American office, but they… Read Full Review

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★☆☆☆☆

“CHARGE YOU FOR DEFECTIVE CARS”

Written on: 23/11/2018 by fertlone (1 review written)

Rented a car FROM BUDGET for 2 weeks - noticed there was a flashing light on dash. The rep. had no idea what it was. Took the car home (6 miles) and looked the warning up - had something to do with tires. Called Budget to return car but they were closed. Took car back the next morning for them to fix warning but they didn't. Returned defective car - BUT BUDGET STILL CHARGED ME FOR THE 2 WEEK RENTAL (OVER $350.00). STAY AWAY FROM PEOPLE LIKE THIS!!… Read Full Review

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★☆☆☆☆

“I came in to pick up my rental and was told by the...”

Written on: 20/11/2018

I came in to pick up my rental and was told by the agent that their insurance was required and that my personal insurance could not be used. It being my first time renting a car and feeling overwhelmed with the paperwork, I took their word for it, although I declined other options they tried to add to my reservation including pushing me to upgrade to a larger vehicle. My cost ended up being double what I originally thought when booking through Hotwire. The agent was not very helpful with… Read Full Review

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★☆☆☆☆

“DO NOT RECOMMEND BUDGET ”

Written on: 15/11/2018 by JOHALRK (1 review written)

I want to share the worst car hire experience I’ve ever had. I was travelling from Saudi Arabia to Birmingham Airport, UK, on emergency leave on Oct 14, having booked flights and car hire as soon as I heard my nephew was in ICU. Before boarding my flight that evening, I heard my young nephew had passed away. On arrival at Birmingham Airport the following morning, I approached Budget Car Hire kiosk and gave my booking number, UK driving license and passport. The clerk refused to accept the… Read Full Review

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★☆☆☆☆

“high pressure outfit at MARSIELLES BUDGET DESK”

Written on: 09/11/2018 by Winchester2000 (1 review written)

MAY 2018. Voucher with Auto Europe for Volvo car. Car not available but after 30 minutes came up with Alfa car which turned out to be hundreds of pounds extra.persuaded into having this car. Only extra I agreed to was taking their excess insurance. I signed a electronic pad . The agreement was in such small type it is impossible to read. Inspecting the paper work the next day I tried to contact both auto Europe and budget MRS....but no Rome answered. On return complained in detail to auto… Read Full Review

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★☆☆☆☆

“Please make lots of photo's of the vehicle you hire !”

Written on: 08/11/2018 by Jos_NL (1 review written)

Car rented at Budget, pick-up and return in Luton (United Kingdom) Upon retrieval on 14-9-2018 at the desk in Luton I received the necessary forms that I had to sign. After I received the keys, I asked who would walk to the car to see any damage. The answer was that the man who normally does this was doing the shopping and would be back in about an hour. But it was not a problem, I was allowed to take the car with me, there are no damages at all on me. Of course I did not want to wait 1 hour… Read Full Review

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★☆☆☆☆

“Be careful!”

Written on: 29/10/2018 by Powersts129 (1 review written)

Be careful!  I hired a car for a week while in France from their office at Charles Du Gaule airport in October 2018. As I drove off the forecourt I noticed the car's fuel gauge was showing approx 60% of fuel in the tank. As no hard copy of rent conditions were provided (their printer apparently was not working) we assumed that a full tank was not required on return of the car. After returning the car to Budget and returning home to the UK I received an invoice in the post for 128 euros for… Read Full Review

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★★☆☆☆

“The service was Pitts in Pittsburgh Airport ”

Written on: 23/10/2018 by TaylorPatton30 (1 review written)

We booked an upgraded Full Size car for collection at Pittsburgh Airport. The agent was miserable and unhelpful. She allocated a car that would not take the 4 bags promised in the specification and would only give us a car that would take our luggage if we paid an upgrade which appeared as insurance on the contract. Presumably she gained commission on that. We paid the alleged upgrade as we needed a car. I now see why Budget get such a poor rating… Read Full Review

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★☆☆☆☆

“Budget = Disaster”

Written on: 25/04/2018 by mnm112 (1 review written)

I try to used Budget in Arab Emirates. It was disaster. First: they forgot about my booking. Second: because of their mistake they told me to pick up the car from another city - 50 km away my place. Third: they didn't rent me car - because employees couldn't make a deposit (lack of knowledge...). Forth: I lost half a day because of them. Fifth: I had to go back to my hotel by my own! And pay for it! Sixth: They didn't consider my complaint and didn't give back my advance payment for 5… Read Full Review

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★☆☆☆☆

“Mix up at office means no van and refused refund”

Written on: 01/02/2018 by Sarahjayne1992 (1 review written)

After a mix up at the Sheffield branch we made 2 separate 1hr and 35minute journeys to collect the van on the 1st occasion yes was our fault as booked van in my name but wanted employee to drive van that couldn't happen we then asked the lady behind desk what we need to return later to collect van etc was told person who's card we paid with to drive van away plus id etc... I stressed to the lady we have a long journey so that is all we needed she said yes!!!! On return at 5.15 we were then… Read Full Review

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★★☆☆☆

“Pick up & Drop off Poor”

Written on: 04/01/2018 by AJH193 (1 review written)

First, the car was OK, new and clean but not what I ordered. Pick up at Antalya Airport Turkey was poor. Arrived Terminal 1 but Budget desk in Terminal 2 so had to go through security to get to it. Just what you need after 10 hours travelling. Drop off at Dalaman very similar. Contact number has automated response in Turkish so don't know what option to select to get through, so again had to go through security to reach the Budget desk, but......everyone had gone for lunch. In the end Avis took… Read Full Review

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★☆☆☆☆

“Extra Charges !”

Written on: 07/11/2017 by agd46 (1 review written)

We rented a car from Budget at Almeria (Spain ) airport . Despite pressure from the agent we declined extra insurance as we have annual insurance cover . I actually said to the agent we require no extras and want to pay only for what was covered in our voucher (booking made through Auto Europe). On return of the car we were told that everything was fine and the additional charge of 89 euros would be deducted from our credit card . As we had a pre paid voucher for the rental we told them there… Read Full Review

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★☆☆☆☆

“Hidden charges”

Written on: 16/10/2017 by Andy_K (1 review written)

I booked a car from Budget for two weeks in August 2017, paying the full amount prior to travel. Whilst obtaining the vehicle I agreed to a further 20 euro charge for toll roads. When I arrived home my credit card had been debited for a further 95 euros. I emailed Budget four times and received no response. I then telephoned and was then put through to a call centre in Budapest who refused to repay the amount as they said I had agreed to further charges for roadside assistance which I had not… Read Full Review

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★☆☆☆☆

“If you have a long time to wait in line rent from. Budget ”

Written on: 15/10/2017 by Retieb (1 review written)

Budget is the worst for customer service. This is the second and last time. Last time we ended up not waiting and rented from hertz. The line wait is over 45 minutes. They know how many cars are being rented yet do not have enough staff to handle. Their customers. Bad enough that you have to wait but I called customer service to ask him a question I was not rude but he hung the phone up on me because I asked him what we could do to get better service. Will never make a reservation… Read Full Review

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★☆☆☆☆

“Budget car rental, Faro Airport”

Written on: 11/09/2017

We hired a small family car at Faro airport and paid £139 for the week. This included "Collision Damage Waiver" and "3rd Party" insurance. When we collected the car we were told to sign some extra forms to say we didn't want any extras. When we returned the car without a scratch a week later. When we got home we found we had been charged an extra 200 Euros for "Collision Damage Waiver" AGAIN, and things like "Roadside Assistance+" "Liability Charges" "Surcharges" and a few more smaller… Read Full Review

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★★☆☆☆

“lost and found”

Written on: 01/09/2017 by Sabrinao14 (1 review written)

please also take care of your client valuable items once left. Before and after should check if any left valuable items left to help and make sure no left items in the car. 2015 left my home key and recently left my prescription sunglasses same response will check once the car returned by another client. What??? I called them and went personally to the rental office just a couple of hours. We know our responsibilities but there was a time we missed to check and left valuable items un noticed… Read Full Review

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