Hertz Car Rental Reviews

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Hertz Car Rental
Hertz Car Rental

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Latest Reviews

★☆☆☆☆

“Worst car rental experience ever”

Written on: 04/11/2017 by Roninw1960 (1 review written)

Prior to booking the car hire we had opted for Hertz as thought that they were a major reputable car hire company. On arrival at Chania airport we were told that the car class we had booked was not available for three hours as a previous customer had not returned the car on time. We were given two options which were to pay an additional 45 euros or wait for 3 hours. When we asked that the charge was waived as this was entirely the fault of Hertz we were informed that this was not company… Read Full Review

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★☆☆☆☆

“nitemare”

Written on: 21/10/2017 by Dangelod437 (1 review written)

useless staff ,rude ,the worse costumer service I had even seen ,surprise how they allow this company to operate in the uk ?????????I hope the share holders for hertz read the reviews of costumer to see how terrible this company run,my best advice don't go there . avoid.........its cheap car hire rental, but the staff the rudest I had even seen… Read Full Review

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★☆☆☆☆

“Avoid Hertz in Palma Airport”

Written on: 20/09/2017 by Gaild1234 (1 review written)

We were disgusted by the service provided by Hertz in Palma and we will NEVER hire from them again. We were charged for an upgrade that we catagorically did not ask for and then when we complained the manager was rude and aggressive and said perhaps we were lying. He seemed most unconcerned when I told him he had lost a customer as he said he had plenty more - it is not unknow for giants to fall……. I hope they do… Read Full Review

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★☆☆☆☆

“I booked the car with Hertz trough Priceline to...”

Written on: 29/08/2017

I booked the car with Hertz trough Priceline to collect at Frankfurt Hahn airport and drop off at Cologne/Bonn airport 3 hours later,one day one way car hire.I was quoted €76 by Priceline.At the terminal counter that price shot up to €182.I had no choice as I had to catch a flight from Cologne airport.Back to England one day later I received an invoice from Hertz for the amount of €257!!!!Super cover insurance I never asked for,fuel and service even tho I refueled the car just before the… Read Full Review

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★☆☆☆☆

“worst company ever! ”

Written on: 27/08/2017 by Lia478 (1 review written)

We were charged for a damage we never caused. Upon returning the car we were refused a confirmation that everything was okay only to find out that they were trying to cheat us. No replay from customer service. Will have to take legal actions… Read Full Review

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Digger06's Comment

Written on: 13/10/2017

we had this also, it appears its getting common with this firm

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★☆☆☆☆

“useless ”

Written on: 25/08/2017 by rmsrmsrms (1 review written)

They phoned last night to take my security deposit . We will phone you in the morning to arrange delivery tomorrow, Friday . Friday afternoon 315 I get a text can't deliver until Tuesday… Read Full Review

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★★☆☆☆

“I was not impressed .”

Written on: 19/08/2017 by Brian222 (1 review written)

Having seen and heard recently about the rip offs being perpetrated on customers by all car hire companies,i was apprehensive on returning my Hertz car to Manchester airport after one weeks hire. Lo and behold,i was charged £55 for a superficial, barely visible scratch on a wheel trim. On returning home ,i then received an invoice for £90-a £35 service charge had been added. At no point was this mentioned at the time. This is underhand and the charge is grossly inflated… Read Full Review

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★☆☆☆☆

“Check elsewhere FIRST!!!”

Written on: 02/08/2017 by Upsetmama (1 review written)

I rented a car at the Pasco, WA airport and was given the option to fill the gas tank up myself or pay the amount to have Hertz fill it. I chose to fill it myself but changed my mind at the counter. The representative said I could have the charge taken off when I returned the car. They did not honor this and left the charges on my final invoice. I think the manager should retrain those who work the counter so they don't mislead the customers as it happened in my situation. I will not rent… Read Full Review

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★☆☆☆☆

“Don't rent a car from Hertz!!!”

Written on: 14/07/2017 by Kian286 (1 review written)

Can I give Hertz no stars?? Wish that was an option!!! We have a confirmed reservation with Hertz to see our daughter, who is in the military with a 48 hour pass. Hertz didn't apparently have any cars in the entire state and after getting the runaround for 8 hours, we have finally given up. Don't use Hertz!!! They are the worst company I have ever seen - don't use them!!!… Read Full Review

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★☆☆☆☆

“We don't recommend rent car Hertz in Italy”

Written on: 13/07/2017 by Burgessth256 (1 review written)

We don't recommend rent car Hertz in Italy… Read Full Review

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★☆☆☆☆

“Unsafe car”

Written on: 12/07/2017 by Jessdan1 (1 review written)

On the 1st July I picked up my hire car from Malaga airport.15 minutes after leaving the airport my car broke down on the motorway,the clutch had completely gone.i phoned the 24 hour assistance line,where no one answered.luckily the local police came along and helped me,and rung somebody.two hours later a recovery wagon came to collect me.i had to go back to the airport, to a compound owned by hertz,at the back of the airport.i then had to wait again for a lift to the airport terminal to… Read Full Review

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★☆☆☆☆

“Hertz Crete, pre paid for a 8 seater people carrier 8...”

Written on: 04/07/2017 by WoodcockJS (1 review written)

Hertz Crete, pre paid for a 8 seater people carrier 8 weeks before trip, arrived late evening with large family to be told they didn't have one available, we asked them to arrange for taxis and drop the viechle the next day, they refused..in fact they promised the veihcle on 4 separate dates and did not deliver to us..instead they gave us two small car (we only had one driver booked on hire) Staff rude, one girl at desk finding it funny and being most offensive towards us DO NOT TOUCH THIS… Read Full Review

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★☆☆☆☆

“New customers check the petrol, what they write down...”

Written on: 18/06/2017 by isNeville297 (1 review written)

New customers check the petrol, what they write down is not what they give you, hoping you will not check when you pick up the car. most car hire companies give an empty tank and you bring back an empty tank. when I took the car from Hertz Rabat airport it had a quarter and when I asked them about it they said its ok not to worry about it. Brought car back then they said I should have brought it back nearly full as in the paper work which they did not make me aware of had a nearly full tank, so… Read Full Review

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★☆☆☆☆

“misrepresentation”

Written on: 23/05/2017 by Tinkeltop (1 review written)

In a recent trip to Aix-en-Provence my wife and I were offered an upgrade at the pick-up point in Nice for "no additional charge". When the bill arrived we were charged an additional €100 +vat, for something that we had not even asked for. The company stands by its additional charge, which I consider unethical and disgraceful. I will not use Hertz or its associated companies again. The car was fine. … Read Full Review

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★☆☆☆☆

“WARNING do not rent from Hertz Portugal”

Written on: 14/04/2017 by 13Wren (1 review written)

WARNING Hertz Portugal is systematically bad: The staff barely spoke English, beyond the repeated 'sign here! sign here!'). In sum, I was talked into signing to pay a total of € 623, 23 for the rental (that had been pre paid for a third of that amount). (It's hard to negotiate with non-English-speaking staff when you have tired children, heavy suitcases and are due to board a flight.) IN ADDITION, hertz Portugal has charged an ADDITIONAL €90 from my credit card, for amounts not even on… Read Full Review

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★☆☆☆☆

“terrible, ignorant and fraudulent customer service”

Written on: 30/03/2017 by Nielsenyj201 (1 review written)

If I could, I would give ZERO stars. My German friend booked a car online via a third party, requesting a GPS. She had flown in from Germany with limited English knowledge. In the days prior to her arrival in Los Angeles, I had called and left messages twice to please be called back to make her car rental go smooth. Nobody EVER bothered to return my calls. When my friend arrived at the airport after having been up for 27 hours, she was "upgraded" to a different car, claiming that her rental car… Read Full Review

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★☆☆☆☆

“Worst Experience of my life”

Written on: 23/03/2017 by Leslie430 (1 review written)

Hertz in Cyprus was the worst experience of my life. I rented a car for 3 weeks. The gears were faulty and I nearly got into an accident. They then replaced the car with a very dirty car but insisted on getting a gas tank that was 100% full despite the fact that the only reason I was there was because it was a faulty car. Then I decided to extend the rental agreement after 3 weeks just because I thought it might be more convenient rather than switching car companies. but they got greedy. Said… Read Full Review

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★☆☆☆☆

“Don't go there”

Written on: 21/03/2017

I had an issue with Hertz Cyprus with regards to a refund on a car hire. I emailed their head office in Nicosia three time to ask for an answer or even a reply, but they have failed to respond. They take your credit card details but aren't being professional in offering a reply. … Read Full Review

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★☆☆☆☆

“• 6/3/17 - I am charged £94.75 for online booking....”

Written on: 19/03/2017 by IJimiiI (1 review written)

• 6/3/17 - I am charged £94.75 for online booking. • 10/3/17 - I am charged $141.70 for additional fees, (fuel, under 25 surcharge, credit card surcharge, location fee @24%, GST.) CREDIT CARD AUTHORISATION AMOUNT $242. • 12/3/17 - Car returned, I was told there was nothing more to do and that my $100 deposit would be credited within a couple of days. • 14/3/17 - Available balance in my bank account = £0. I call up and I am told by Maddy that it is due to a damage charge of a… Read Full Review

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★☆☆☆☆

“Purco / Hertz ripoff”

Written on: 16/03/2017 by Christopher435 (1 review written)

I rent a vehicle from Hertz in Missoula , Mt. When I turned the vehicle in I reported two small chips or "stars" in the windshield. I reported this to my American Express premium car rental Ins. The repair , loss of use for two days came to $110. which AMEX paid. Unfortunately these car rental companies now use collection agencies such as Purco to collect the fees. Purco decided to add a $50. administrative fee to the bill. In short you are being asked to pay for something that is Hertz's cost… Read Full Review

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