Dollar Car Rental Reviews

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Latest Reviews

★★★★★

“The Best Car rental agent, from Norfolk, VA”

Written on: 05/06/2019 by KasonBolton414 (1 review written)

Good Day All, I am sharing this review due to the many complaints we have with companies. Actually, how many of us write good reviews/bad reviews. This you man didn't know me from Adam. The service I received from him almost had me in tears. It reminded me of the way Customer Service use to be. I had a bad flight luggage was lost. My original car rental reservation was with Avis. However, they said they were out of cars!!! Flight was delayed 4 hours in Denver. I was trying to make it to a… Read Full Review

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★★☆☆☆

“JFK Car Hire”

Written on: 22/04/2019 by TinCan71 (1 review written)

Bad Staff at desk gave impression couldn't care less Booked car on basis could carry 3 cases - we were offered much smaller car inadequate of loading our 2 small cases Staff seemed to be aware of this issue and tried to upsell to larger car - lost interest when asked to speak to manager / get vehicle l'd booked l suspect staff were deliberate in their denial of knowledge of website that allows people to pay their ez-pass fees online - specifically designed for rental cars... Do your… Read Full Review

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★★☆☆☆

“Extra charges”

Written on: 15/11/2017

Have used Dollar for many years and always been satisfied. This year hiring a car from Orlando which should have cost approx $975 they want to charge me an extra $1800 for liability and cdw ins when this has always been included.There was nothing anywhere on my booking confirmation that stated this would be exyra as wete some other charges. After 2 hrs I rented the car for just 3 days (rather than 30 days) one way. Once I got to my hotel went on line and rebooked 27 days at a TOTAL INCL PRICE… Read Full Review

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★☆☆☆☆

“Never Trust their employees”

Written on: 05/09/2017 by mfurmanmfurman (1 review written)

Although I have no complaint about Dollar vehicle my dealing with their employees has convinced me that their policy is to fraudulently sign you up for additional services you do not need or want and then provide no recourse of fixing the problem, while lying and prevaricating in the process. I have made a third party reservation via for their vehicle for 8 days to take my family on vacation from Las Vegas to San Francisco via Death Valley and Yosemite National park. My estimated rate was about… Read Full Review

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★★☆☆☆

“Be careful of hard sell on tolls”

Written on: 01/08/2017

After a long flight, we went to the desk to pick up the car. Friendly seemingly helpful staff. They strongly pushed a car upgrade which we resisted, then they moved onto push the road toll option in San Francisco at €11.99 per day for 9 days. We were poorly prepared, so didn't know how the toll system worked, and took the option. When we investigated it later, we realised what appalling value this was, so rang the customer service number to cancel it. They told us they could add options… Read Full Review

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★☆☆☆☆

“they steel your money”

Written on: 14/07/2017 by 135Holman (1 review written)

when you pre pay for car hire from this company and you return home they steel money from your credit card for extras you did not request then they can't show you were you signed for there so called extras… Read Full Review

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★☆☆☆☆

“Failed Internet Agreement”

Written on: 10/07/2017 by daviddgbs (1 review written)

Arriving at Dollar car hire desk (Atlanta International Airport) with a pre-paid 3 week deal for a Ford Focus (£366.39) the deal was refused because the card used for the booking was left behind. The cost of rebooking at the desk was $2081.33 Thinking that I would sort it out when I got back I accepted the deal, bad mistake. I did't like the feeling that the guy at the desk knew I had few choices and that his attitude included an unwillingness to accept the original deal, which could easily… Read Full Review

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★☆☆☆☆

“Beware Dollar rental cars at Jacksonville Airport florida”

Written on: 25/05/2017 by cqCarpenter429 (1 review written)

On arrival at Dollar desk were told that the name on the credit card did not match the driver license which had the full name. Credit card had initial only. Unable to pickup car at Dollar! Budget rental cars at the next desk allowed us to rent a car from them using the credit card that dollar would not accept… Read Full Review

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★★☆☆☆

“Dollar Rent A Car at Atlanta”

Written on: 04/05/2017 by Paulj369 (1 review written)

Many of the employees were rude and unhelpful. I was also charged for insurance I did not request. I travel to Atlanta for business once a year, but I will never rent from Dollar again… Read Full Review

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★☆☆☆☆

“Steer clear of Dollar in Cyprus”

Written on: 05/04/2017 by Madalyns101 (1 review written)

also had a very nasty experience with Dollar/Thrifty in Limassol. Accused of causing damage to a very tatty rental car - heavily dinged, banged, missing trim, broken wing mirror 15 year old tatty Ford Fiesta. Had picture evidence on my phone but they would not listen. The lady in the office was really aggressive and at one point snatched a form of me and came very close to assaulting me. If I did not pay 100 euros they would not give me my 300 euros back. Complained to Dollar/Thrifty on return… Read Full Review

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★☆☆☆☆

“DOLLAR IS BS”

Written on: 02/03/2017 by Badass2002 (1 review written)

FROM MCO TO MIA DOLLAR is the worst company i have ever seen,i hired a Ford Focus online witch costed 350$ and we selected one driver then when we came to the airport the idiot behind the counter Said why only will drive,and My husband can't drive an automatic car we come from Sweden were we have manual cars,we also had full insurance and he said that we don't have and that we have to pay 300$ more,so total is nearly 600$. So don't book threw DOLLAR they are the WORST place to hire CARS. … Read Full Review

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★☆☆☆☆

“Toll Road Sham Be Very Very careful!!!!!”

Written on: 01/12/2016 by Johnsonuu187 (1 review written)

Be very careful when dealing with the Dollar reps at the key pick up desk. After a long flight you're not at your best, maybe a little off guard. You then are faced with a tsunami of offers and add-ons to your rental agreement, the sales pitch you undergo is quite pressured and in your face! Not a good start to your Floridian holiday. After turning down everything thrown at us; we eventually were presented with our documents so we could pick up the car. This is when the killer blow was… Read Full Review

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★☆☆☆☆

“DOLLAR - NOT WORTH A DIME!”

Written on: 06/10/2016 by AndreWhite43 (1 review written)

While in Florida this summer, we flew up to Memphis and arranged to rent a car from Memphis airport for four days. As we had very little luggage (four adults plus one child) we chose to rent a mid-sized car (arranged via Cartrawler whom we had used to rent a car in Florida) - which supposedly would accommodate us all easily for the short stay. First of all there was quite a long queue at the service desk (and a wait of at least 30 minutes) before we were allocate a car though the agents on… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 02/10/2016 by Karsyna166 (1 review written)

I arrived at JFK airport with my license, it was perfectly valid. I was told that it was cancelled by my government last year. Total nonsense as I had used it in Europe the previous month. The rental was prepaid so they took my money. I walked across the street to Avis and they duly accepted my license and gave me great service and a car. Appalling treatment by the staff at Dollar JFK… Read Full Review

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★☆☆☆☆

“Avoid-dishonest staff”

Written on: 25/09/2016 by Donna_777 (1 review written)

Don't use!!! We have recently returned from a 3 week holiday in Florida and we rented a car from dollar for the duration for the first and last time!!! I had booked the car hire from UK before travelling and had included all the insurance we needed. My partner went to the desk at MCO airport when we arrived as I was dealing with the children and he was the one to be driving. He was basically lied to!! He was told we had taken out no insurance on the car and basically told if we wanted to be… Read Full Review

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★☆☆☆☆

“Beware of the Recommended 'Extras' Sold by Counter Staff”

Written on: 30/08/2016

I would like to report what I consider is the deliberate mis-selling of the ‘toll payment service’ by local counter staff at Orlando International Airport. As a returning Dollar customer who has historically been happy with their service I am now left totally dissatisfied and mistrusting of the staff and motives of Dollar. During the car pickup process I was asked my itinerary and I was very specific in the details stating that I would be spending a significant amount of time on the Gulf… Read Full Review

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★☆☆☆☆

“Hidden Extra Charges ”

Written on: 03/07/2016 by Almeidavz258 (1 review written)

After 2 flights and numerous hours travelling time, I arrived at the Dollar desk with a member of my family. tired and weary!! I was asked if I wanted any extra Insurance to which I said NO. I was given a 7 page folded receipt inside a 4 page cover and I made my way to the car. I put the receipt inside the glove box thinking that was a good place to keep it in case we had any problems with the car. I have to say that the car was very good, we were very impressed with it plus we had no problems… Read Full Review

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★☆☆☆☆

“Avoid like the plague!!!”

Written on: 15/02/2016 by jessstorey (1 review written)

I have taken to posting this publicly as so far I have had very little interest from emailing privately. I am not satisfied that this will not happen again to other people! I recently rented a car for a 3 week period from Durban King Shaka Airport. When picking up the car it was made totally clear that I planned to drive into Lesotho (a letter was paid for) and having hired a 4x4 expected adequate equipment to be included to cover the basics. Travelling with my sister (16) through Lesotho we… Read Full Review

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★☆☆☆☆

“Overcharging for rental”

Written on: 18/01/2016 by Brivel (1 review written)

On November 1st 2015 I collected a pre-paid car rental from Dollar at Orlando International Airport. The car was to be rented for 28 days. It was an Economy vehicle and a Chevrolet Spark. Much too small for our luggage but we put up with it. After 10 days the air conditioning failed so I returned it to the Dollar airport outlet for a replacement. While there I asked to upgrade to a Compact level car. Nowhere could I find on the Dollar website any information on daily charges for the various… Read Full Review

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★★★★★

“Express is best”

Written on: 28/11/2015 by DaveCaravan (5 reviews written)

Having registered for 'Express' membership we bypassed the long queue at Dollar desk in Orlando airport. Looked at least a 45 minute wait for those in line, probably having to argue against the usual hard sell on extra insurance too. Had booked Chevrolet Impala (or similar) for period 10th to 26th November 2015. Walked directly to Dollar kiosk at garage just across the road. No formalities, just showed credit card and driving licence which were aleady on record, received rental agreement and… Read Full Review

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