Avis Car Hire Reviews

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Avis Car Hire

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Latest Reviews

★☆☆☆☆

“Check your agreement!!”

Written on: 02/04/2019 by AnnikaI (1 review written)

Rented a car at Stockholm airport using a free weekend voucher so there should be no charge at all. Was asked to sign the agreement on a tablet and didn't see any extra charges and none were mentioned. Didn't realise until later that they had added windscreen insurance which they are refusing to refund as I signed the agreement. So make sure you read through the whole agreement before you sign as I suspect these extras are added deliberately and it is a nice earner for them if you don't… Read Full Review

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★☆☆☆☆

“We had a situation regarding the full tank of petrol....”

Written on: 03/03/2019 by BrianRC (1 review written)

We had a situation regarding the full tank of petrol. I filled it completely 6 kilometers from Cape Town airport, but was denied any acknowledgement that the tank was full. Our credit card was subsequently charged for two litres of petrol (68p per lire) and a fee for filling those two litres and a pro-rata of road fund licence for the 12 days hire, something I have never heard of before, totalling approximately £18. Along with that, three weeks later, the credit card was subsequently deducted… Read Full Review

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★☆☆☆☆

“Hired a van From Avis to remove some furniture, They...”

Written on: 15/01/2019 by LitzyMcClellan (1 review written)

Hired a van From Avis to remove some furniture, They have made up a damage charge of £500 which I know nothing about. Some dents were on the van when I hired it, Now they are making this up. probably have to take them to court to fight my case. Avoid!… Read Full Review

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★☆☆☆☆

“Never again! An appalling experience!”

Written on: 18/12/2018 by Marquisc453 (1 review written)

I booked a car via a travel booking with British Airways, flying into the UK from Washington DC to Edinburgh Airport. I was clear when I booked that I would be here from end October to end December. I understood that, because the period of hire was longer than 28 days, it would have to be renewed once, which could be done easily over a phone call which Avis would make to me, in the middle of the hire period. This is exactly the procedure that Avis have used for me when I have made extended hire… Read Full Review

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★☆☆☆☆

“Avis Portugal ”

Written on: 07/10/2018 by melissa678 (1 review written)

Added on loads of extras that we explicitly said we didn’t need, hid what they had added in really poorly displayed documentation, took advantage of the language barrier then took a substantial amount of money (hundreds) from our card when we returned. The complaints team take weeks to get back then say they can’t help. Then 3 weeks after travel have taken an additional £15 off card with no invoice or explanation. Really dodgy practices, taking money from cards - avoid at all costs!!… Read Full Review

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★★☆☆☆

“Hard sell, poor quality car”

Written on: 06/08/2018 by Kate.Marlowe (1 review written)

I recently rented a car with Avis in Glasgow, using autoeurope.com. It took me twice as long to pick up the car as it should because the guy at the Avis counter did a major hard sell, trying to get me to upgrade to a bigger vehicle. The staff who were supposed to bring the car round for me were disorganised and didn't know which car they needed to fetch. The car itself was mediocre and appeared poorly maintained. It looked very smart on the outside but the ignition was very difficult to turn… Read Full Review

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★☆☆☆☆

“Through Holiday Autos I booked and pre-paid for a car...”

Written on: 24/05/2018 by Terryjw151 (1 review written)

Through Holiday Autos I booked and pre-paid for a car in Malta to be picked up at 8.00 pm. At the desk I was presented with the usual reams of conditions of hire, which included some "Optional Services". This listed "Up front fuel charge" (which I did not want) and "Additional services". Further down, under "Additional services" after four other services which I did not need, was "Included Meet Late Arrival". When I got home 25 euros had been deducted from my credit card account. It turns out… Read Full Review

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★☆☆☆☆

“hired from boston america”

Written on: 15/11/2017 by tonyormskirk48 (1 review written)

arrived to collect the car from clarenden rd Boston America. The operator gave no help on the service they were offering regarding were the car was other than saying there is the lift the car is on the fifth floor. He did point out there was a $151 estimated costs with no explanation what they were for. He tried to sell us the fast track machine which we were told it was $10 dollars a day which we did not use we paid the tolls by cash as we came to them, except one which was the bridge coming… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 18/10/2017 by umCollins308 (1 review written)

I ordered a hire car from Avis but through Rentalcar.com. I was due to collect it at 11:30pm. Unfortunately my flight was delayed, and I didn't arrive at the Avis desk in the terminal building until 11:50pm. The desk was closed, despite the fact that they had my flight details and should have been aware of the 20 minute delay. The rep at Europcar rang the Avis on his mobile, but he refused to return. I had to hire another car! My payment had been refunded but minus a 'Cancellation Fee' So far… Read Full Review

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★☆☆☆☆

“Awful. Tried to overcharge. ”

Written on: 08/10/2017 by DamienH (1 review written)

Tried to charge for a full tank of diesel, even though only €10 below full. Took car to fill up again to avoid that one. Quoted €25/day for better insurance, but despite only 3 days rental, tried to charge €114! (As any aside, the insurance is not worth it anyway) Staff eventually adjusted the final amount, but only after lengthy dispute. They tried to blame vat, airport tax and "other services". A minor plus was that the staff eventually relented. Not sure if other car rental… Read Full Review

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★☆☆☆☆

“ZERO Stars - x3 Rentals all Overcharged!”

Written on: 29/09/2017 by Billybob2 (6 reviews written)

Will NEVER rent from Avis again, had three consecutive rentals in Jul/Aug, all vehicles arrived marked, dirty, damaged and all had not been inspected properly, fuel gauges not full then overcharged after renting. Customer Service was completely lacking in customer service, took a lot of work to get my overcharged money refunded.....avoid if you want a stress free rental by choosing elsewhere… Read Full Review

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★☆☆☆☆

“Avis ruined our Holiday.”

Written on: 29/09/2017 by ReedSampson445 (1 review written)

The local staff in Palma were rude and unhelpful. We returned the car with the three quarter full tank we'd left with but have been charged anyway. We left a very expensive pair of sunglasses in the glove department but when we rang first thing the next morning we were told they couldn't find them. I asked them to please double check but then they refused to answer my calls for the next two days at which point we were flying home anyway. Back in London I tried to ring Customer Services to… Read Full Review

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★☆☆☆☆

“YOU COULD NOT MAKE IT UP”

Written on: 17/09/2017 by 25Hood (1 review written)

Having had a van booked since August, I am informed late today that Avis not have the vehicle for me! After total stress phoning around at the last minute I now have to explain to close friends that we cannot help them move house tomorrow. This is not poor service, it is pathetic. You have totally failed not only me but my friends, who now have a stressful weekend in store. Abject service- and you already have a deposit from me. … Read Full Review

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★☆☆☆☆

“Terrible service from Alicante Airport”

Written on: 11/09/2017 by DarrenBroad (1 review written)

Terrible service from Alicante Airport. They aggressively pushed the excess waiver insurance despite my contract saying I had the right level of cover. Car broke down half way through holiday, they still charged for the fuel although I could get to a fuel station to refill. Then I had to take a taxi back to the airport and waste half a day of my holiday plus the fuel expense of the journey back. Just bad. Beware… Read Full Review

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★☆☆☆☆

“Beware: they are after money and will make up stuff”

Written on: 02/07/2017 by Adrien22 (1 review written)

Avis Jersey - beware, do not rent from here. We rented cars for 10 years, very careful drivers, never ever incurred in a cost or damaged car. Were given a car, had to point out a major scratch to the back door which hadn't been picked up. Upon giving car back, got charged £60 for a small scratch TO THE WHEEL! The island has narrow and rustic roads, it seems normal to me a scratch to a wheel would occur (although we didn't hurt anything and drove the car very briefly) - ridicolus you get… Read Full Review

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★☆☆☆☆

“After a 2 hour wait, my wife because the electronic...”

Written on: 04/06/2017 by nbhamilt (1 review written)

After a 2 hour wait, my wife because the electronic system was up the creek my wife who was the named driver went to the 'premium' queue and pointed out me in a wheelchair and two small kids. Things began to move. The estate car we had booked and paid for was unavailable so in theory we were 'upgraded' to an Audi - on arrival to the car park the key we had been given opened what i think was a Vauxhall Corsa parked where we were told to go. So we went to the office in the car park and after… Read Full Review

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★☆☆☆☆

“My disappointing Avis experience May 2017.”

Written on: 02/06/2017 by PeterJR1 (0 reviews written)

My disappointing Avis experience May 2017. Car booked through BA for rental from Faro Portugal. BA Voucher states Inclusions: Airport/City/Other Surcharge Local Tax Vehicle Registration fee Theft Protection Additional Protection Insurance Collision Damage Waiver Unlimited Mileage Great value I thought – not so! During the hard sell at the arrival Airport it becomes clear that there is an excess of EUR2100 for any damage. To reduce this to zero is EUR16.60 per day for the car plus… Read Full Review

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★☆☆☆☆

“over charged”

Written on: 01/06/2017 by Micaelap212 (1 review written)

Never ever will I go through this company again,hidden fees ? well charged me for items I told them I didn't want,told to sign bottom of paperwork and we will give you the car key,,writing so small couldn't see they charged an extra 200 pounds which was taken from my credit card,.never go through this Avis/Budget be warned… Read Full Review

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★★☆☆☆

“Avis in Tenerife Spain (TRS) - Arrogant attitude of staff”

Written on: 21/05/2017

We recently rented a car from Avis at Tenerife, Spain (TRS). We have no complaint about the car we rented but unfortunately we can not say the same about one of the Avis staff which handled the car rental agreement and the payments. The person in question became really aggressive and impolite when we did not want to take additional insurances on the car. We explained to that person politely that we had additional car insurances covered fully with our credit card company and that we did not need… Read Full Review

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★☆☆☆☆

“further charges to credit card weeks later”

Written on: 10/05/2017 by Kamari318 (1 review written)

I recently had the misfortune to hire a budget car thro avis,on returning home I found that I had a charge taken from my card after I left the island(gran canaria).I was told it was arefuelling charge despite the fact I had filled up at airport 100mt from car hire depot as requested.Two weeks later I had 2 further amounts taken for which I have been given no explanation.The company took 4 weeks to respond to complaint and still 9weeks after my return have not given me any answers.I would… Read Full Review

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