Auto Europe Car Hire Reviews - www.auto-europe.co.uk

★★★☆☆
3.2 / 5
58.5% of users recommend this
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Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk

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Latest Reviews

★☆☆☆☆

“I felt cheated. Many hidden charges.Very poor service....”

Written on: 11/02/2019 by 21Dolan (1 review written)

Auto Europe told me I had prepaid the full amount for the car hire at Fuerteventura Airport with InterRent. However there where loads of extra charges/taxes applied by InterRent and I ended up paying an extra £50 in charges. Auto Europe ignored my calls/emails and just said they were unable to help or refund me in any way for the excess charges they did not tell me about. Their Customer Service department was very bad and is only open from 9am-1pm on weekdays and closed on Saturday & Sunday… Read Full Review

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★☆☆☆☆

“Bad customer support”

Written on: 25/09/2018 by ragehill (1 review written)

I booked a car with Autoeurope to pick up in France . I only had the car 1 day and returned the car with a full tank of fuel as requested but when I got home I found that I had been charged 5 euros for fuel and 29 euros admin charge .  Autoeurope refuse to acknowledge !!… Read Full Review

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★☆☆☆☆

“Car Hired through agent Abbycar in Crete”

Written on: 19/09/2018 by EamonnBrowne (1 review written)

One of the worst experiences ever in my life Car hired was 10 years old and in poor state with damages all over Kept waiting 1 hour as could not find a car, when arrive front light not working and then no fuel Needed to leave 1,350 deposit which was worth more than the value of the car Told I was lucky to get a car as its high season yet booked 3 months earlier On return tried to charge for damage lucky I had photos when I picked up. Never will use Auto Rental again as only a broker… Read Full Review

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★☆☆☆☆

“Failed to provide car and rude staff”

Written on: 06/08/2018 by Neil556 (1 review written)

Arranged for a car to be collected in Bordeaux. We arrived and were told they did not have the car. They did not make any effort to find an alternative so we were forced to find a last minute alternative. This meant losing a few hours of our holiday and incurring additional expense. Did Auto Europe do the decent thing and cover our costs? Of course not!!! they could not have cared less. Please do not use this company. Yuliya G in their 'customer service' department is particularly unpleasant… Read Full Review

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★☆☆☆☆

“A company founded on capitalising on travellers misfortune”

Written on: 03/01/2018 by niksmetjoutemaaknie (1 review written)

After making a booking with Thrifty via Autoeurope and being unsure of what time my flight arrives at my destination I placed a random pickup time which I knew to be a bit earlier than I would actually arrive, thinking all would be OK because I was paying for a 12 day hire for an 11 day and 2 hour hire. Thank you to all who shared their similar, bad experiences on various forums because it scared the bejeesus out of me and prompted me to contact AutoEurope with my correct arrival time which is… Read Full Review

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★☆☆☆☆

“Auto Europe - Do not use. Fictitious Quote.”

Written on: 19/10/2017 by Horeau (1 review written)

Quoted £147 for a weeks car hire, requested the quote to be e mailed to me. Could not book immediately due to an insecure internet connection. Got home two hours later and tried to book the quoted figure which had then increased to £247. Rang the call centre and was patronised to death by Lorenzo at the Lisbon call centre and was given the run of the mill excuses along the lines of "It's out of our control" If that really is the case, do not quote fictitious prices that are simply a ruse to… Read Full Review

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★★★☆☆

“DO NOT USE”

Written on: 23/09/2017 by Keagant172 (1 review written)

landed at Barcelona airport after a TWO HOUR flight all exited about our hols, Interrent was where we were told to collect the car, WE THEN WAITED OVER THREE HOURS (LONGER THAN OUR FLIGHT)STOOD UP IN A LINE OF ANGRY PEOPLE ALSO WAITING FOR A CAR. Why the long wait,finally on getting the car it was not full of petrol, but by this time fed up and could not be bothered to find a rep from the company we departed. What a bad start to our holiday… Read Full Review

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★☆☆☆☆

“Not goldcar”

Written on: 23/08/2017 by EvelynAdams463 (1 review written)

Been waiting for over an hour in car park for gold car. So badly organised no one has told anyone even which queue to be in. Still waiting in this heat... Don't understand why picking up keys has to take so long… Read Full Review

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★☆☆☆☆

“Not Honest in its approach. it should be no stars”

Written on: 17/08/2017 by rajmav7 (1 review written)

I booked a car through Autoeurope for Avis a BMW 218 paid more for the BMW than other cars form Auto Europe/Avis web site and also paid the Collision Waiver Damage (CWD) insurance when booking. This insurance is with Auto Europe and not with Avis. When i arrived at the airport to collect the car i was informed by the Avis staff that the CWD does NOT cover the full value of the excess for the insurance if you involved in an accident. If you read the T&C's they say it covered for the full amount… Read Full Review

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★☆☆☆☆

“I have rented from Auto europe a car in Palma de...”

Written on: 17/08/2017 by 247McPherson (1 review written)

I have rented from Auto europe a car in Palma de Mallorca. Their local partner, recordGo, is the worst rent a car company in the world. They have a horrible service, a two hour wait to get the car and a one hour wait to bring back the car. After we changed our booking, Auto Europe said they would pay us back 150 GBP but they never did and when I tried to reach them on the phone, I was kept on hold for two hours before they hung up on me. One month after the rental, I still have not received my… Read Full Review

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★☆☆☆☆

“A complete rip-off”

Written on: 11/07/2017 by Sy20 (1 review written)

I hired a car through autoeurope and paid for the car - what I did not realise was that I had merely paid a brokerage fee. My flight was delayed and I was therefore late picking up the car, but, because the car firm ( Firefly) had not received my money, they had given my car to someone else. Phone calls to autoeurope were useless - they offered me a £90 booking fee and a two hour delay whilst they fixed me up with something different. In the end, I just took the hit financially and booked my… Read Full Review

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★☆☆☆☆

“Don't use!”

Written on: 20/06/2017 by Calir53 (1 review written)

First off all nowhere do they tell you that the price they quote you and have you pay for your supposed car, and for which they send you a voucher for the car at the car company desk is in fact a brokerage fee and not for the car rental as you believe. On returning the car deposits ect that should have been reimbursed to my credit card where In fact not returned and they have actually taken more money from my card! I wouldn't touch this lot if they were the only car hire firm in the world which… Read Full Review

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★☆☆☆☆

“Dont Trust to this...”

Written on: 03/03/2017 by ildi72 (1 review written)

We used this company in December on our holiday in dubai worst experience of my life we arrived at airports and expected a car ready waiting for us but the man at the desk start demanding more money like double the price we already paid. start ringing back auto Europe in UK made huge phone bills ( £ 150 ) on the end we have to go to company next door and got car Since then till today didn't get my money back and different excuses every time I ring.They are liar.Dont trust… Read Full Review

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★★☆☆☆

“Misleading. Bait & switch. Poor customer service”

Written on: 16/02/2017 by Neckermann (4 reviews written)

Booked a car online for a week for €15 (Goldcar). When I arrived at Goldcar counter in Seville, they had me pay a mandatory 'service fee' of €27. Nowhere in my booking or on their site did Auto Europe mention this fee. Second, I booked the car with the full-empty fuel option, but nevertheless I had to return the car with a full fuel tank, otherwise Goldcar would charge me €80. Third, I wanted to extend my reservation and contrary to what Auto Europe states on their website, this CANNOT BE… Read Full Review

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★☆☆☆☆

“Worst customer service i've encountered when renting a car”

Written on: 08/02/2017

I rented a car and paid for the excess refund package that was supposed to clearly and easily get me my money back in case of damage to the rented car. Upon returning the car to DRIVE ON HOLIDAY (with a small dent in one of the doors that happened while parking) i was charged the full 1100 EUR for damages. This, by the way, is the reason they ask you to bring a credit card in the driver's name when you pick up the car. AutoEurope refuse to reimburse my money. THREE AND A HALF MONTHS after i… Read Full Review

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★☆☆☆☆

“AutoEurope: bad news, many hidden taxes & surcharges.”

Written on: 24/01/2017 by Vaughnfz220 (1 review written)

Hello, I booked a rental car for 6 days through CheapoAir, at the Europcar agency at the Nice airport in France. The rental price was very competivive in that car class (compact) and it seemed to include all common and well-known taxes for that location, which I have been there many times (near my hometown in France) and I had booked with many other rental agencies and online booking sites. That was a pre-pay deal so that is why the price was also very competitive. That was a last minute… Read Full Review

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★☆☆☆☆

“Beware of hidden charges...”

Written on: 04/01/2017 by StanleyOlson308 (1 review written)

Yes we should have read the small print - but beware - the car rental company made us have snow tyres and then charged 9 euros a day (this was Avis) - so the quote you get is not what you are actually paying BEWARE! It may seem a good offer but really it does not include everything that is actually required - i.e. they said we must have snow tyres - and had to pay extra. Our voucher also said the in small print these would be approximately 5 Euros a day -when they are in fact 9 Euros a day! And… Read Full Review

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★☆☆☆☆

“Disgusting Company”

Written on: 25/11/2016 by Quentin238 (1 review written)

I hired a car for my short city break which this company succesfully ruined. They lied, mislead about hidden charges which I had no choice to pay at the airport. Once I complained, they said that I signed the form, so they didn't want to help anymore. They are unprofessional, they sham people for their money. Be very careful!!!!… Read Full Review

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★★★★★

“Ottimo Servizio ”

Written on: 09/11/2016 by Pedretti (1 review written)

Ho noleggiato una vettura mini Auto Europe a Catania Aeroporto. Tutto è andato bene,ottimo servizio,vettura pulita e team preparato per l'assistenza della clientela. Inoltre la società partner di Auto Europe mi ha fatto anche upgrade free e ho noleggiato una Cactus diesel. Sicuramente prenoterò ancora in futuro Auto Europe e Car2Move. grazie… Read Full Review

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★★★☆☆

“I'm worried.. I've booked for tomorrow”

Written on: 28/10/2016 by Vanjamer (1 review written)

I've booked and paid. Now all I read is bad reviews. I will leave a review when I return the car. Fingers crossed. If a bad experience I will write hundreds of bad reviews & comments on every car hire blog. … Read Full Review

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