Auto Europe Car Hire Reviews - www.auto-europe.co.uk

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Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk

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Latest Reviews

★☆☆☆☆

“Auto Europe - Do not use. Fictitious Quote.”

Written on: 19/10/2017 by Horeau (1 review written)

Quoted £147 for a weeks car hire, requested the quote to be e mailed to me. Could not book immediately due to an insecure internet connection. Got home two hours later and tried to book the quoted figure which had then increased to £247. Rang the call centre and was patronised to death by Lorenzo at the Lisbon call centre and was given the run of the mill excuses along the lines of "It's out of our control" If that really is the case, do not quote fictitious prices that are simply a ruse to… Read Full Review

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★★★☆☆

“DO NOT USE”

Written on: 23/09/2017 by Keagant172 (1 review written)

landed at Barcelona airport after a TWO HOUR flight all exited about our hols, Interrent was where we were told to collect the car, WE THEN WAITED OVER THREE HOURS (LONGER THAN OUR FLIGHT)STOOD UP IN A LINE OF ANGRY PEOPLE ALSO WAITING FOR A CAR. Why the long wait,finally on getting the car it was not full of petrol, but by this time fed up and could not be bothered to find a rep from the company we departed. What a bad start to our holiday… Read Full Review

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★☆☆☆☆

“Not goldcar”

Written on: 23/08/2017 by EvelynAdams463 (1 review written)

Been waiting for over an hour in car park for gold car. So badly organised no one has told anyone even which queue to be in. Still waiting in this heat... Don't understand why picking up keys has to take so long… Read Full Review

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★☆☆☆☆

“Not Honest in its approach. it should be no stars”

Written on: 17/08/2017 by rajmav7 (1 review written)

I booked a car through Autoeurope for Avis a BMW 218 paid more for the BMW than other cars form Auto Europe/Avis web site and also paid the Collision Waiver Damage (CWD) insurance when booking. This insurance is with Auto Europe and not with Avis. When i arrived at the airport to collect the car i was informed by the Avis staff that the CWD does NOT cover the full value of the excess for the insurance if you involved in an accident. If you read the T&C's they say it covered for the full amount… Read Full Review

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★☆☆☆☆

“I have rented from Auto europe a car in Palma de...”

Written on: 17/08/2017 by 247McPherson (1 review written)

I have rented from Auto europe a car in Palma de Mallorca. Their local partner, recordGo, is the worst rent a car company in the world. They have a horrible service, a two hour wait to get the car and a one hour wait to bring back the car. After we changed our booking, Auto Europe said they would pay us back 150 GBP but they never did and when I tried to reach them on the phone, I was kept on hold for two hours before they hung up on me. One month after the rental, I still have not received my… Read Full Review

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★☆☆☆☆

“A complete rip-off”

Written on: 11/07/2017 by Sy20 (1 review written)

I hired a car through autoeurope and paid for the car - what I did not realise was that I had merely paid a brokerage fee. My flight was delayed and I was therefore late picking up the car, but, because the car firm ( Firefly) had not received my money, they had given my car to someone else. Phone calls to autoeurope were useless - they offered me a £90 booking fee and a two hour delay whilst they fixed me up with something different. In the end, I just took the hit financially and booked my… Read Full Review

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★☆☆☆☆

“Don't use!”

Written on: 20/06/2017 by Calir53 (1 review written)

First off all nowhere do they tell you that the price they quote you and have you pay for your supposed car, and for which they send you a voucher for the car at the car company desk is in fact a brokerage fee and not for the car rental as you believe. On returning the car deposits ect that should have been reimbursed to my credit card where In fact not returned and they have actually taken more money from my card! I wouldn't touch this lot if they were the only car hire firm in the world which… Read Full Review

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★☆☆☆☆

“Dont Trust to this...”

Written on: 03/03/2017 by ildi72 (1 review written)

We used this company in December on our holiday in dubai worst experience of my life we arrived at airports and expected a car ready waiting for us but the man at the desk start demanding more money like double the price we already paid. start ringing back auto Europe in UK made huge phone bills ( £ 150 ) on the end we have to go to company next door and got car Since then till today didn't get my money back and different excuses every time I ring.They are liar.Dont trust… Read Full Review

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★★☆☆☆

“Misleading. Bait & switch. Poor customer service”

Written on: 16/02/2017 by Neckermann (4 reviews written)

Booked a car online for a week for €15 (Goldcar). When I arrived at Goldcar counter in Seville, they had me pay a mandatory 'service fee' of €27. Nowhere in my booking or on their site did Auto Europe mention this fee. Second, I booked the car with the full-empty fuel option, but nevertheless I had to return the car with a full fuel tank, otherwise Goldcar would charge me €80. Third, I wanted to extend my reservation and contrary to what Auto Europe states on their website, this CANNOT BE… Read Full Review

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★☆☆☆☆

“Worst customer service i've encountered when renting a car”

Written on: 08/02/2017

I rented a car and paid for the excess refund package that was supposed to clearly and easily get me my money back in case of damage to the rented car. Upon returning the car to DRIVE ON HOLIDAY (with a small dent in one of the doors that happened while parking) i was charged the full 1100 EUR for damages. This, by the way, is the reason they ask you to bring a credit card in the driver's name when you pick up the car. AutoEurope refuse to reimburse my money. THREE AND A HALF MONTHS after i… Read Full Review

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★☆☆☆☆

“AutoEurope: bad news, many hidden taxes & surcharges.”

Written on: 24/01/2017 by Vaughnfz220 (1 review written)

Hello, I booked a rental car for 6 days through CheapoAir, at the Europcar agency at the Nice airport in France. The rental price was very competivive in that car class (compact) and it seemed to include all common and well-known taxes for that location, which I have been there many times (near my hometown in France) and I had booked with many other rental agencies and online booking sites. That was a pre-pay deal so that is why the price was also very competitive. That was a last minute… Read Full Review

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★☆☆☆☆

“Beware of hidden charges...”

Written on: 04/01/2017 by StanleyOlson308 (1 review written)

Yes we should have read the small print - but beware - the car rental company made us have snow tyres and then charged 9 euros a day (this was Avis) - so the quote you get is not what you are actually paying BEWARE! It may seem a good offer but really it does not include everything that is actually required - i.e. they said we must have snow tyres - and had to pay extra. Our voucher also said the in small print these would be approximately 5 Euros a day -when they are in fact 9 Euros a day! And… Read Full Review

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★☆☆☆☆

“Disgusting Company”

Written on: 25/11/2016 by Quentin238 (1 review written)

I hired a car for my short city break which this company succesfully ruined. They lied, mislead about hidden charges which I had no choice to pay at the airport. Once I complained, they said that I signed the form, so they didn't want to help anymore. They are unprofessional, they sham people for their money. Be very careful!!!!… Read Full Review

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★★★★★

“Ottimo Servizio ”

Written on: 09/11/2016 by Pedretti (1 review written)

Ho noleggiato una vettura mini Auto Europe a Catania Aeroporto. Tutto è andato bene,ottimo servizio,vettura pulita e team preparato per l'assistenza della clientela. Inoltre la società partner di Auto Europe mi ha fatto anche upgrade free e ho noleggiato una Cactus diesel. Sicuramente prenoterò ancora in futuro Auto Europe e Car2Move. grazie… Read Full Review

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★★★☆☆

“I'm worried.. I've booked for tomorrow”

Written on: 28/10/2016 by Vanjamer (1 review written)

I've booked and paid. Now all I read is bad reviews. I will leave a review when I return the car. Fingers crossed. If a bad experience I will write hundreds of bad reviews & comments on every car hire blog. … Read Full Review

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★☆☆☆☆

“HUMBUG, Watch up ! EU9980208”

Written on: 17/10/2016 by mohikan (1 review written)

NEVER again, and I mean NEVER more Auto Europe. They cheat consciously to not disclose all the things on the voucher that is required when you pick up the car ... In my case, I booked an Audi in Venice, and the voucher is clear stated that I must bring at least one credit card when collect the car ( it is written 4 times in the 6 pages closely written voucher, as well as the email with confirmation) I therefore let my other credit card be home when we went off to Venice .. but when we had to… Read Full Review

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★☆☆☆☆

“Don't rent from them!! ”

Written on: 04/09/2016

 They are a car brokerage company and were incorrect about the realties about the options available to you from the country you'll be renting from. Rent directly from the car company for better service and a CHEAPER price. They were incorrect about what cars were available when we were going to Ireland which forced us to choose a much bigger car than we needed because we couldn't choose smaller. When calling the companies they have contracts with, I was told the size we wanted was indeed… Read Full Review

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★☆☆☆☆

“ This really says it all doesn't it I want to request...”

Written on: 26/08/2016 by 43Wise (1 review written)

This really says it all doesn't it I want to request their CCTV footage inside the Hertz York office on Saturday 13th August between 11.00pm - 12.00pm. This will then be able verify there was in fact a call and is within the 28 days of CCTV footage they need to keep on file. From:  Sent: 26 August 2016 11:20 To: customerservice Auto Europe Subject: Re: UK3768612-1 Hi, That is completely untrue and infuriates me that such a bare faced lie has been told. Hertz said they didn't have… Read Full Review

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★☆☆☆☆

“Customer service non existent: ”

Written on: 23/06/2016 by TonerAkg (1 review written)

I received an email as a member of their privilege scheme. 0ffering 25% discount. This link directed me to US website which resulted in the cost of booking being doubled, due to having to take out extra insurance. Customer service do not call back when advised. Don't call back at all. 25 days after initial complaint no progress. Have to repeatedly call premium number. It's an absolute lottery as to who you get from polite to young adults who hang up. It's ok till something goes wrong then… Read Full Review

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By Autoeuropeuk

Written on: 28/06/2016

Dear Client

We are sorry to hear that you were not satisfied with your recent experience with Auto Europe.

If a link was taking you to the USA website, then this newsletter and discount would have been aimed at US residents only. I am unsure why you would have received this.

The rates can differ depending on which country you are booking from, the reason for this is that different countries have different sets of terms and conditions. The inclusions of the prices can also differ.

If you are a UK passport holder then you should be booking via the UK website.

Please do note that you can cancel your rental up to 48 ours before collection and receive 100% of the cost back. If you have a US dollar booking which is higher than a UK pound booking, this can be cancelled and the booking then made in our UK system.

For assistance in doing this please call our reservations team.

Thank you
Melanie
Auto Europe

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Tonerakg's reply to Autoeuropeuk's Comment

Written on: 29/06/2016

You sent the email to me as member of your UK privilege card system. I've never been to the US. I received by confirmation in Pounds. Being able to cancel 48 hours prior pick-up is not relevant when you only find out you have a US booking on pick-up. And are then charges an extra 300 pounds.

This is not a medium for you to advertise your T&C. Much like your hopeless customer service team you had failed to read my review, and just glossed over it.

The complaint has now been resolved with Europcar admitting full responsibility. However this has taken 30 days not being replied too. Your customer service manager Ryan Gibson has obviously been promoted far beyond his capabilities after 4 weeks you get an email at 17:55 on a Friday with a conclusion that's it's my fault. This decision is then reversed after proper investigation.

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★☆☆☆☆

“No car but kept my money”

Written on: 06/06/2016 by Mihau (1 review written)

Think twice before booking through Auto Europe! Made a booking for Amsterdam Schiphol with my debit credit card. Never ever had problems with the card all over the world. The rude lady at the Hertz/Thrifty counter refused my card and did not even offer alternatives. She did not even accept a cash deposit. She said i could claim my money back and i did not get my money back. So no car and they kept my money. Never ever again!!! Rather spend more money for more professional companies!!!… Read Full Review

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By Autoeuropeuk

Written on: 07/06/2016

Hello

Thank you for your review and we are sorry to learn that you could not collect the pre-booked vehicle. When making a booking online it does state that a credit card, in the primary drivers name, is required at the time of collection. This information is also printed on the car hire voucher that you are asked to print and produce when collecting the vehicle. Our reservation centre is open Monday to Saturday, from 08:00 to 21:00, and on Sunday from 09:00 to 19:00 with the toll-free number - 0800 358 1229. Please be assured that the information is not hidden from clients and we do try our best to be as clear as we can with all of our supplier terms and conditions. For further information please do contact our team directly
Many Thanks Melanie Auto Europe

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Heidelinde's Response to Mihau's Review

Written on: 09/06/2016

I have the very same experience with Auto Europe and totally agree with your comment. I booked the car from Auto Europe Germany so apparently it is the same story. We had the most customer-unfriendly employee at Drive and Go at Porto claiming he had enough customers and wanted us to go (but not to drive).
I normally book directly with Avis or Hertz and never had problems with them. I was just too fast, found a "good" price and did not read the comments of other ripped-off Auto Europe Clients carefully.
Auto Europe: NEVER AGAIN!!!

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