Sixt Car Hire Reviews - www.sixt.co.uk

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Sixt Car Hire www.sixt.co.uk

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★★☆☆☆

“Sixt Belfast International airport”

Written on: 27/10/2016 by SteveCastle (1 review written)

Kia Rio hired for 3 days, Cost £150.00 The most expensive small car hire I have ever had. On pick up the company want to take a deposit of £1200 from your credit or debit card. This can be reduced by paying a daily fee, which effectively pushes the daily rate from £27 to £50.00 Not a nice surprise. Pick up time for a pre-booked car was around 35 mins. On return to Belfast airport do not follow the hire car drop off signs. I ended up in the compound for Hertz and Eurocar and could not get… Read Full Review

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★★☆☆☆

“Published 4 minutes ago ”

Written on: 26/10/2016

My travel companions and myself were very disappointed in how our Sixt representative walked us through certain parts of the contract at pick up. First, regarding gas. Our rep asked how far we would be driving, so we told him our route. He said we most definitely would be using a whole tank of gas. So we agreed to the prepaid full tank option. In reality, we didn't even use a 1/2 a tank of gas. I am disappointed in how he seemed so knowledgeable and truly pushed us to chose the gas option… Read Full Review

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★★☆☆☆

“poor customer servive”

Written on: 11/04/2016 by ewMooney442 (1 review written)

didn't realize limited mileage on vehicle. prepayed for rental. after finding out about mileage (which was not clear prior to booking)tried to work out a deal or cancel booking. They would not work out a deal, nor would they refund. Poor Customer service. Completley not helpful. Got bounced around to 3 separate people and none of them were of any help. They have lost a Customer in me. … Read Full Review

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★★☆☆☆

“Deplorable Service”

Written on: 05/12/2015 by JustineKirk (1 review written)

Sixt rent a Car have very good technology, however have deplorable customer service. and are Very arrogant people. They asked me for my Sriving license (understandable), my Passposrt (Why as I am in my country), National Insurance number (I am renting a car not getting married to the place)! I asked them to cancel my reservation, really bad service. I seriousley do not know how they survive in this day and age, when everyone else tries thier best to give best service?… Read Full Review

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★★☆☆☆

“The price was good but that's about it.”

Written on: 07/09/2015 by Collinsaz13 (1 review written)

I booked my car hire through Atlaschoice and hadn't heard of Sixt Car Hire previous to this occasion. I booked very early and was pleased with the price of the hire, I only wanted a 'Mini' sized vehicle as I was visiting friends. Having found the Sixt desk in Arrivals n Dublin Airport, I was not made to wait behind a couple of passengers who were deciding which vehicle they would want to hire and instead the staff at the desk said to go wait for the shuttle bus outside. This was good service… Read Full Review

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★★☆☆☆

“Insurance coverage discussion not handled consistently ”

Written on: 20/04/2015 by MyaMonahan (1 review written)

I recently rented 2 cars on 4/5/15, one in Atlanta and one in Knoxville. At the Atlanta service center I was specifically asked about insurance coverage and declined. At the Knoxville location insurance was never discussed. Unfortunately I did not review my contract carefully before signing and insurance was automatically added; for this I accept responsibility. Sixt, please note that customers are in a hurry, stressed and sometimes travelling under difficult circumstances. How about having the… Read Full Review

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★★☆☆☆

“Must do better!”

Written on: 23/02/2015 by petedawson (1 review written)

I took a hire car for a two day period over the weekend. Having booked a Polo "or similar" I was disappointed when presented with a Corsa. I voiced my disappointment to the attendant assistant and described the Corsa as a spiteful, underpowered, back-breaking little car....they didn't try to find me any alternative but just said "tell me about it". When I pointed out that the tank wasn't full I was told "anything in the red line is considered as full. If you want to give it back with 7/8ths… Read Full Review

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★★☆☆☆

“Usual unpleasant practices”

Written on: 04/11/2014 by MayraNelson80 (1 review written)

We pre-ordered a vehicle through Sixt's Palma de Mallorca office and arranged our own insurance in advance. When we collected the car we were asked whether we wanted insurance and we declined. We were given a receipt and the counter clerk pointed out the service number and that €150 was being taken as a precaution in case the tank was not full on return. We returned the car at the end of the holiday, with a full tank, and have since found that we have been charged €49 for insurance which… Read Full Review

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★★☆☆☆

“Not a good company at all”

Written on: 13/08/2014 by iuCarson215 (1 review written)

I have rented from Heathrow Terminal 5 twice over the last few months, both times I was not happy with the service, having booked online for pick up at 8am at terminal 5, I was told that they didn't have the group car there and that I could upgrade if I wanted to, no I wanted the car I booked a few weeks before online!! I had to wait about for half an hour, the car was dented a lot, but off I went. The second time I did the same thing booked on line same group car, got to terminal 5 , the car… Read Full Review

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★★☆☆☆

“Price was higher than they told us”

Written on: 07/07/2014 by deReid119 (1 review written)

I had to go to Paris from Amsterdam by train, due to a strike I had to find another solution at the last minute. I went to the airport and checked all the car rentals available, the one which had the best ratio quality/price was Sixt. I clearly asked if there would not have been surprises with respect to the final price written on the receipt that I signed, and the girl at the reception was super sure that no, there will not be surprises (the fuel was on me). A week later I was debted more… Read Full Review

Jessmason's Comment

Written on: 07/07/2014

Hi deReid119,

Sorry to hear that you weren't completely satisfied with your recent rental.

If you wish to discuss this further, please get in touch and I'll be happy to look into it for you.

Jess, Sixt UK.

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★★☆☆☆

“Late delivery and COMPLETE LIES about amount of refund”

Written on: 26/06/2014 by CeliaB (2 reviews written)

Hired a car to be collected at Yellow Storage Morden. Car arrived almost half an hour late for a one day hire. No telephone call to advise of tardy delivery. One 93 year old man kept waiting - traffic excuse was complete nonsense. Offered and given a refund. - they said £10 but it was £8.33 from Sixt and the rest was a reduction in the VAT charge. Tinge dishonest I think… Read Full Review

Jessmason's Response to CeliaB's Review

Written on: 01/07/2014

Hi,

Sorry to see that your vehicle was late arriving to the Big Yellow.

My name's Jess and I work for Sixt Rent A Car. If you'd like to email me your reservation details I'll look into this for you.

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Celiab's reply to Jessmason's Comment

Written on: 02/07/2014

I hired it from Big yellow collection in Morden on 15th June (probably the only hire that day from that location)- as I understand it, it was delivered from the Battersea depot. I have driven between Battersea and Wimbledon more times than I could count, including on that morning and there was no traffic problem so that is a lie. I had a mobile phone which Sixt were able to use to check I had dropped the car off the next day but they could not be arsed to use to inform me of the delay. I was taking a terminally ill 93 year old out to lunch and for a drive around London - the timing REALLY MATTERED! 'customer service' have already apologised and given the refund but I am appalled that anyone thinks a reduction of £10 equates to a refund of £10 from Sixt - absolutely appalled.

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Jessmason's reply to Celiab's Comment

Written on: 02/07/2014

Hi, thanks for the info. I've managed to find your reservation, and I would like to express our sincerest apologies that you faced that kind of delay when under such delicate circumstances. I'm sorry to hear that the branch didn't contact you regarding the late vehicle, we have your phone number in the booking so you should have been contacted.
While it can't change what happened, I'd like you to know that I've now processed an extra refund of 20.00 GBP on top of your original discount. I hope that this can go someway to restoring your faith in Sixt.
Let me know if you need anything further.

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★★☆☆☆

“sixt rip off”

Written on: 03/11/2013

We rented a sixt for 22 days my wife had a health problem ..tried to contact them to drpo off the car earlier ...refused..kept 3oo eur deposit ...fabricated some chages Ex. Tires insurance...and not returned any money from the deposit ..compaired to othor companies ex. Avis were kind ..refunded immediatly ..not count little oil shortage in tank… Read Full Review

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★★☆☆☆

“Charged $498.00 for small scratch under the front grill”

Written on: 07/09/2013

It seems like they knew where to look for the scratch that I didn't make. I wonder how many others were charged for the same damage. I asked for a picture and an invoice that it was fixed so another renter is not charged in this scan… Read Full Review

Leckey's Comment

Written on: 09/09/2013

As I said before, the woman asked if we wanted full insurance and I and the people with me said yes. Can you send me a picture of the damage to the car ( that the person checking the car knew where to look for it) and an invoice that you fixed the car. Also how many other people were charged for the same scratch. I will be in touch with the equivalent of the attorney general in my country. They can investigate and check how many times this charge was applied.

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★★☆☆☆

“Sixt Customer Service Is Really Bad”

Written on: 07/05/2013

We have made an online booking through rentals.com for a period of six days for a car in Manchester, UK. The only thing that was really disappointing was the customer service. The gentleman who handed over the car to us acted unprofessionally, maybe because we were foreigners? Initially he triad to provide us NOT with the car we have booked but with a smaller one. Eventually he changed his mind and agreed to give us the car that has been booked and was actually available and awaiting for us… Read Full Review

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★★☆☆☆

“MB Viano in Frankrurt am Main”

Written on: 17/04/2013 by frolkenstein (1 review written)

Hello! We rented MB Viano in Sixt at Frankfurt Airport in the end of March 2013. Without any reservation we got car in Terminal 1. Fuel tank wasn't full. So we made a decision to fill it to the same level at last day. When we were leaving the car at Airport Sixt parking man that inspected the car said everything is ok. At the office they said that the fuel tank is not full, so we have to pay for it. We told that it had less fuel when we werу taking the car, but they couldn't do anything and… Read Full Review

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★★☆☆☆

“car rental Munich Airport”

Written on: 05/02/2013 by DougK (1 review written)

I booked a car online with SIxt in December for a fixed fee for munich airport and arranged everything as we were on a late flight.On arrival at the desk The man asked if we wanted extra insurnce,etc and we said NO!So he said sign the form and check your car and if OK go.We returned the car fine with no one from Sixt there.We later checked the credit card to find an extra 110 Euros on the bill for extra insurance!I"ve complained to no avail! This is the 2"nd time with Sixt, in 2010 I was… Read Full Review

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★★☆☆☆

“We had a bad experience with Sixt REnt a Car”

Written on: 28/09/2012

SixtRental Car Service: their service is cheaper because their cars come with a long list of scratchs and other damages (one waits a long time to pick the car up because they have to list everything that is wrong with it before they hand you the keys). But it was returning the car that became the real nightmare. It took us more than an hour. First, because the guy was finicky about the 'full tank' on return. We had to drive to the nearest petrol station and pay exactly £1.30 to fill it to… Read Full Review

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★★☆☆☆

“problem booking via 3rd party”

Written on: 14/08/2012 by leedone (3 reviews written)

I have three items to complain about, all of which were very mis-leading from the time of making the booking to the time of collecting the vehicle and incurring extra charges as a result. 1) - I ordered a 4-5 door ford fiesta or "similar" / "best value vehicle" and got a 3 door fiat - it was explained that the ecnm code on the booking translates as "economy" which in turn means a 3 door ? 2) NO HIDDEN CHARGES - I was led to believe I was insured as part of the booking through thr 3rd party… Read Full Review

Gary Coughlan's Response to leedone's Review

Written on: 15/08/2012

Hi Lee,

Can you send me the details?

[email protected]

I will do what I can to help.

Thanks
Gary

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Leedone's Response to leedone's Review

Written on: 15/08/2012

really appreciate the prompt reply, i will send you the details and thankful that you are willing to take a look at this situation.

many thanks

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★★☆☆☆

“Required deposit”

Written on: 30/07/2012 by Obamaama (1 review written)

Rented car 7/24 at Orlando Airport and found out the next day when I checked my credit card account that Sixt charged me a $200 deposit without informing me and although they acknowledged there was no damage to car when turned in on 7/27,have yet to credit me with a refund.They take your money in a hurry but give it back ever so slowly .Doub't, the big companies do this… Read Full Review

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★★☆☆☆

“laura”

Written on: 27/07/2012 by laura_ (1 review written)

I do not recommend. I have rented a car in Austria for 2 months for business reasons. The main advantage was the car, that was really nice and well prepared for the customer. My rating is so low because I am really unhappy with the service: at the begining I did not receive the car I booked, I was charged for a demage I did not make. It was terribly difficult to contact the office (not picking up the phones, neither e-mails), I needed to go back to SIXT office couple of times: especially to… Read Full Review

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