Europcar Reviews

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Latest Reviews

★☆☆☆☆

“TWO YEARS for payment collection”

Written on: 17/08/2020 by Hanley1975 (1 review written)

Europcar took TWO YEARS to notify me of a missed payment when returning a vehicle to one of their rental depots in Amsterdam.It was rented and dropped off in good faith that my card details were on file and Europcar would deduct the amount. It's not the customers responsibility to ensure payment is taken correctly, the onus is on the organisation to ensure payments are processed correctly. Utterly ridiculous that it took this long. When they finally decided to get in contact, it was over… Read Full Review

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★☆☆☆☆

“DONT WASTE YOUR MONEY”

Written on: 26/05/2020 by jessicafeery (1 review written)

TERRIBLE COMPANY! TERRIBLE SERVICE! I booked a van for work, they took my money (straight away). I got an email confirming to pick it up yesterday and I wasted my time. I went there and it was closed. Went there today again and still closed. Now they are saying that they can not cancel because the pick up day is in the past (yesterday) I mean WTF?? now Im missing work, wasting money, wasting time… Read Full Review

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★☆☆☆☆

“Untrustworthy”

Written on: 21/01/2020 by SteveandChris (10 reviews written)

Cars are ok but pushy staff destroy any trust. They go out of their way to try and sell overpriced insurance, try to make out they haven't got a car in the group required and try to force upgrades on you (not free ones!) Try to make out there is damage to the car in a dark dank garage ( they tried to make me agree a chipped windscreen, until I rubbed off the bit of dirt I saw them adding!) Unfortunately this is a problem with most major Spanish car rental firms, anything to extort money from… Read Full Review

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★☆☆☆☆

“charged for pre existing car damage”

Written on: 15/12/2019 by wdSalisbury235 (1 review written)

This past summer I rented a car from Europcar. When i picked up the car at Rome airport i noticed a scratch on the hood that I indicated to the attendant. He marked the car diagram where the damage was and initialed. Three months after I got back to the US my credit card is charged roughly $250 by Europcar. When I contacted them to find out why they produced a a letter that they claimed they sent me with two pictures of a tiny scratch on the bumper but an invoice of repair done to the hood… Read Full Review

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★☆☆☆☆

“You should never rented a car from Europcar!”

Written on: 26/11/2019 by Paulesg (1 review written)

The worst renting experience of my life My best advice: you should never rented a car from this company! When I brought the car back there was no damage. Nobody looked to my car and I left. Then, I received an email after the car has been moved and they send me a picture of a scratch that I am NOT responsible of. The insurance with extra coverage didn't want to pay for it because I already give back the car. I lost 600$ CAN because of them! The service was awful. They interrupted me when I… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 29/10/2019 by Charlotte_NC (1 review written)

We booked on internet a car at Auckland international airport with an infant capsule. Waited for half an hour in the car Park to get the seat. It appears it was not suitable for a 3 months old baby. They told us to go and buy one, or to cancel the rent or even use it with our responsability ! A real joke !! If we'd known we would have brougth ours. I complained at the desk. The people at the desk were useless, didn't help at all, were unpleasant, even call the police airport security because I… Read Full Review

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★☆☆☆☆

“Nice not nice!”

Written on: 30/09/2019 by haO'Neal354 (1 review written)

Hired from Europcar Nice Airport. Beware of hiring from this company- they will try to add super LDW (excess insurance) to your contract even if you specifically decline this- this doubled the cost of our car hire. Agents take advantage of stressful situation to appear helpful but all they want is as much money as possible for Europcar and zero customer satisfaction. Will never hire from again. Avoid, not worth one star… Read Full Review

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★☆☆☆☆

“My father booked his car with Europcar to be collected...”

Written on: 17/05/2019 by NickiColeman (2 reviews written)

My father booked his car with Europcar to be collected from Faro Airport. He visits every year for approx. 8 weeks. He always pre pays takes out the additional insurance. This year "A very pleasant young man" asked him if he would like an upgrade as there was a promotion. My father said yes as no charge was mentioned. He returned the upgraded car to Faro Airport on the 7th April. When he received his credit card statement he was surprised to see that Europcar had charged him £852 on the day he… Read Full Review

Swalch's Response to NickiColeman's Review

Written on: 25/01/2020

The exact same thing just happened to us in Geneva. We prepaid for our car when we booked. Upon arriving at the airport to pick it up, the salesperson said we would need something bigger and said he could give us a larger car at half the usual cost. We were lead to believe this new car would replace the previous one we had booked and we signed the contract. When we returned back home we were charged for both!! What a shock! Eurpocar will not refund us the original amount we paid for the other car we booked. This is a very sleezy company who preys on weary travellers and is only interested in increasing their bonuses. Disgusting business practice!

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Nickicoleman's reply to Swalch's Comment

Written on: 25/01/2020

I think they are the most corrupt organisation I have ever come across. My father should have been going back to Portugal next month, however because of the experience of last year he has lost all confidence to travel on his own. So I would like to thank them again for destroying all confidence for my father and robbing him of over £800 what a way to treat a pensioner. Absolutely disgraceful

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★☆☆☆☆

“Waited 3 hours at Faro Airport for a pre booked rental...”

Written on: 13/05/2019

We booked car for pick up at 3.00pm and waited in a queue at Faro Airport for over 2.5 hours and we were the 45th booking in the queue waiting to be seen - despite using the faster booker service. I have never in 40 years of travelling waited as long as this for a pre booked and prepaid hire car. Outrageous. When we complained to the customer services by email and then by telephone - because no one would help us at the desk in Faro Airport - they agreed to move our booking to Montenegro which… Read Full Review

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★☆☆☆☆

“NIGHTMARE if you return car with a small scratch on car...”

Written on: 13/05/2019 by Desertwolf (1 review written)

Returning a car with EUROCAR in JOBURG is always an unpleasant affair. they always try to get more money out of you, either they find an obscure scratch or the car is too dirty and they want to charge me extra etc etc etc... it is abusive . EUROPCAR Johannesburg Airport Administration staff are the worse I ever had to deal with...I return the car with a small scratch on the wheel hub cap... weeks later they sent me an invoice for 350$ for the repairs... ????!!!! I told them it is way too much… Read Full Review

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★☆☆☆☆

“AVOID THEM!!!!!”

Written on: 06/05/2019 by KyleighMorse288 (1 review written)

Avoid them. I rent a car with a dealer with them. I came to Paphos, the staff is so rude in there, they asked 1800 euro deposit, I asked why?? They told me. 900 excess and 900 if someone is stealing the car. I called the police because in my policy was written 900 euro. The girl from there, was so rude, she told me to go aways, I told them I will call the television also i spent a night with a baby in the airport to sleep. Because I called the police, the owner deiced not to rent me the car… Read Full Review

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★☆☆☆☆

“Dispicable, Dishonest,Diabolical !!!”

Written on: 15/03/2019 by PalmOasis (1 review written)

Picked up car from Las Palmas Airport, received terrible service from the start. waited ages to be served probably because they were trying to get the people in front to upgrade. Received paperwork and key and told the sign for the damage before even seeing the car! Picked it up from designated bay no representative from Europcar to meet us (we were told there would be) Couldn't see much of the body work as the underground car park was dimly light. Arrived at the hotel noticed lots of scratches… Read Full Review

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★☆☆☆☆

“Car Rental”

Written on: 22/01/2019 by Pooleiq438 (1 review written)

Do not use this company. They are dishonest and bend every rule to try and make you responsible for minute marks on the car that you did not make and did not even see on delivery. If you use these people (inadvisable) make sure you photograph every scratch, wheel rim and mark on the car. The worst hire company that I have ever has the dis-pleasure of using. Shame you are not able to give NO stars… Read Full Review

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★☆☆☆☆

“Charging money for nothing”

Written on: 30/10/2018 by smaaaz (1 review written)

I have rented a car with Europcar France at Nice airport in July 2018. To start with, the queue was about 2 hours long. The car was good but nothing special, Hyundai i-20. When I was returning the car the woman inspecting the car found a mini-scratch on a wheel trim. It was really tiny and I claim I had nothing to do with it. I refused to sign the document but the people in Nice forged my signature claiming I accepted the damage. To repair the so-called damage, they painted over the tiny… Read Full Review

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★☆☆☆☆

“I rented a car from Heathrow Europcar. I've done this...”

Written on: 25/10/2018 by Commocean (1 review written)

I rented a car from Heathrow Europcar. I've done this before and they always push you to buy VERY expensive ad-ons. This time, though, they just stuck a HUGE charge on and convinced me it was a refundable deposit. But it was for a service I hadn't requested or needed. They refused to take it off, at first claiming they would if I paid them for some unsupported (non-existent) damage. In the end, they just refused to refund it… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 11/10/2018

The rental was fine. While returning the car, a small chip was noticed on the front rim. The chip was the size of a two pence. I was advised that there may be a small fee for repair. I received a charge of 100EUR for this chip, even though I paid extra for the insurance. My fault for not knowing that wheels are not included. 100EUR seems excessive for a small chip and Europcar saying the wheel needed to be replaced. I was provided an invoice or explanation until my I disputed the charge… Read Full Review

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★☆☆☆☆

“Unfair billing to credit card, dismissive attitude”

Written on: 23/09/2018 by ajneale (1 review written)

This is a review of car rental experience starting June 8th in Nice with drop-off in Paris on June 23rd or thereabouts. I have pursued Europcar for what I believe is grossly unfair treatment and have exhausted avenues with them since then. My concerns are not just with their service but with their dismissive attitude towards customer complaints. They are very quick to take advantage of their ability to put charges on the customer's credit card account, but unwilling to provide evidence for the… Read Full Review

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★★★☆☆

“Long wait for deposit return”

Written on: 23/08/2018 by MikaylaWoodard (1 review written)

It's over three weeks since I returned the car, in good condition, checked and accepted, and Europcar still have not refunded my security deposit of 250 GBP. This is poor… Read Full Review

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★☆☆☆☆

“Unbelievably poor service”

Written on: 17/08/2018 by IsaiahHanley230 (1 review written)

Terrible service, no interest in the customer. Check engine light came on, no one interested in making sure the car was ok despite having to drive on motorways with two small children, which wouldn't be the best place to have a breakdown. Uninterested service. Told me to check around local Europecar branches myself to see if anyone was interested in changing the car for a different on. On a weekend... Poor… Read Full Review

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★☆☆☆☆

“Deceptive Trading at Heathrow”

Written on: 07/08/2018 by Kierra355 (1 review written)

Arrived on Sun at T4 and only Europcar open. Requested small car with GPS and was told that for the extra charge we would be better getting a bigger car with inbuilt GPS at only slightly more cost. At the pickup depot the operator loaded the first address but on freeway found it did not work. Bought a local SIM and used phone for rest of trip. On contacting Europcars we were told that all cars with GPS are extra cost. Inbuilt GPS need a chip after paying. Advised that their operators would not… Read Full Review

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