Europcar Reviews

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Latest Reviews

★☆☆☆☆

“I regularly rent cars from Europcar and although the...”

Written on: 19/11/2017 by Lucythomas75 (1 review written)

I regularly rent cars from Europcar and although the cars are okay their staff are aggressive in their sales technique trying to push extras on you or get you to upgrade. As a transsexual person I can also safely assume from my treatment that many of their staff have no or little diversity training. Even when I complained, nothing was done, they didn't even bother to reply. However, all that is small fry compared to my recent experience. I hired a car for two days due to some appointments. In… Read Full Review

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★☆☆☆☆

“Lied to us”

Written on: 18/11/2017 by blackbarn (1 review written)

Recently prepaid car hire with Europcar Heathrow Airport. On arrival we were told our car was ready, the girl serving us casually asked us where we were heading as she completed paperwork. When we told her she was quick to tell us we would be better to upgrade to a diesel car as we would definitely save money. The cost of upgrading would be far less than the cost of the extra fuel we would use in the petrol car we had ordered. We were not sure and hesitated for a while but she was very… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 17/11/2017 by HenrikZ (1 review written)

Rented from London Heathrow for family trip to Gloucester and then Cornwall. Staff was pleasant and helpful, the van was good. Upon return, they identified a small 1.5inch long surface scratch below the rear passenger door. Have no idea how it got there, or whether it was even missed when we initially set off. End result - we paid nearly as much to have this "repaired" as we did to rent the vehicle for the 2.5 weeks we had it. Even though the rep who took in the car at the end of our trip said… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 15/11/2017 by MaciMartinez174 (1 review written)

We hired a car at Luton Airport and on returning it the person checking it in pointed to a scratch on a wheel trim which i couldn't see. we then received an invoice from Europcar for £43 for the wheel trim and an additional £40 for an administration fee. I feel that this a money making scheme by the company which is very short sighted as I will never use them again and have advised all my family, friends and business colleagues never to book with the company… Read Full Review

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★☆☆☆☆

“be very careful”

Written on: 18/10/2017 by hwDowd91 (1 review written)

I recently hired a Vauxhall corsa at Belfast airport. the drivers door had a small scratch which I photographed. there was a similar one on the rear drivers door. on returning the car I showed the photos to the assessor. she agreed they were 'minor cosmetic damage'. I have now been told by europcar that I wil be billed for the repair of this pre-existing damage. unfortunately I believed the assessor and deleted the photos. do NOT use europcar if at all possible… Read Full Review

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★☆☆☆☆

“Don't want you as a customer in Germany”

Written on: 02/10/2017 by Roots22 (1 review written)

I rent a car at Hannover trainstation; I asked twice, whether the offered price is the final one (excluding fuel of course); the nice lady confirmed. However, there were two positions on the invoice I was not told about and did not understand. I had to call the hotline five times(!) in three months (!) until Europecar made a refund. I spent all together more than 1.5 hours waiting for people in the callcenter to talk to! Never again!! … Read Full Review

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★☆☆☆☆

“Worst hire car company in the UK!! AVOID LIKE THE...”

Written on: 30/09/2017

We got given a zone 2 car for the price of a zone 3 car, it was a fiat tipo. This is the worst car I've ever had the displeasure of driving. The car soon developed a multitude of problems and after a week would not start. We had a tech come out he had to reset the car. And advised us to change the vehicle. So we went along to do so and were surprised to be told no you need to go Heathrow where you rented from. So no help there and extremely rude staff speaking broken English. We are going to be… Read Full Review

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★☆☆☆☆

“The staff treated me like dirt”

Written on: 27/09/2017 by Steventimmons1 (1 review written)

The lady in europcar in Edinburgh airport and the Stirling beacnch treated me like a piece dirt of there shoe Just because I'm disabled and on motability They think it's a laugh Please do not use this car hire company Profit before people should be there motto They are disgusting the way they think they can treat people Thanks Drive safe … Read Full Review

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★☆☆☆☆

“Europcar go to ground if you complain”

Written on: 19/09/2017 by UnhappyWithEuropcar (1 review written)

Received a car with scratches presumably because I paid collision waiver excess premium. Rushed, abrupt checkout - not given a ticket to leave the carpark. No instructions for the satnav. Picked up speed to enter motorway and offside trim came off and flapped wildly. Discovered earlier accident had not been properly fixed. Practically impossible to get through to anyone on the phone. Removed the trim completely. Decided not to let it ruin the holiday and put it in the boot. Complained… Read Full Review

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★★☆☆☆

“MAKE SURE!!!!!!!!!!”

Written on: 15/09/2017 by TiaMcKenzie29 (1 review written)

WE RENTED CAR FROM BERLIN TEGEL AIRPORT.MAKE SURE TO FEEL CAR FULL BEFORE RETURN.WE DROPPED CAR WITH LITTLE LES THAN 3/4 OF THE TANK AND THEY CHARGED US 80 EUROS FOR COUPLE OF LITERS OF FUEL...........ALSO WE TRY TO DISPUTE THAT BUT WE COULD NOT....IT IS A SECRET… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 12/09/2017 by Rostucher (1 review written)

Worst car rental experience we've ever had. We arranged to rent a car from Europcar in France. Our reservation confirmation contain incorrect pick up information. Because we were picking up the car on a Sunday, the pick up location was not at the rental office but at a local hotel, however the confirmation receipt did not reflect this. We took a taxi from the train station in Blois to the address given on the confirmation receipt, which cost us 15 Euros. The office was closed, we waited… Read Full Review

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★☆☆☆☆

“Car hire bureaucracy ”

Written on: 04/09/2017 by YaelRay (1 review written)

We have been sitting here in London City Airport for over an hour queuing to pick up our pre-booked car. There are not enough staff to deal with the business here and those who are on duty display little sense of urgency in getting customers processed and on the road (in mitigation they must be demoralised to see the queue). Hertz and Avis are getting their customers through and on the road quickly . If Eurpcar are not it is down to understaffing and bureaucracy. I would not use them again… Read Full Review

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★☆☆☆☆

“Charged us for their faulty car”

Written on: 31/08/2017 by Ariellal162 (1 review written)

Having hired a car in Paris and noted the scratches on the bumper we drove for an hour and a a half when the entire bumper just fell off whilst we were on a motorway. With 2 children in the car we had to stop at the roadside. It took a great deal of time a chasing around to arrange a replace,ent car at Toulouse airport, even though we weren't actually travelling there. When we returned the car, we discovered we have been charges 1600 euros to repair the car that had fallen apart on us. We had… Read Full Review

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★☆☆☆☆

“Worst Car Hire firm in the World !!!¬”

Written on: 25/08/2017 by PaulSz (1 review written)

I booked online a car for rental from Alghero airport in Mid-June 2017 - I specifically selected a light coloured car, given the very hot June temperatures. When I arrived at the Europcar desk in Alghero airport, I received a cold greeting from the agent. She quickly asked for my credit card details to withhold a further £300 or so, should I have an accident etc. She then handed me the keys to what she said was a dark blue car....I advised her that I booked a light coloured/cream car and she… Read Full Review

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★☆☆☆☆

“Left to suffer in horrendous curcumstances ”

Written on: 20/08/2017 by ESNewt (1 review written)

Driving our europcar hire care at 8.30 am with a 1.5 yr old and 6 year old the car got stock in a ditch when we turned it around and the road crumbled. Called europcar within an hour and again at least 15 times. At 3pm we had still not had a call from a local garage. No call backs were made despite 12 promises of a call back by europcar. We had no water and a loaf of bread. They didn't ask our location until afternoon and seemed to make no effort to help or care. If not for the help of locals… Read Full Review

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★☆☆☆☆

“Absolutely shocking!”

Written on: 19/08/2017 by Grantham146 (1 review written)

I can't stress enough how you should never, ever rent a car from Europcar Athens. Slow, rude and to add insult to injury the car (that they made us wait for more than an hour for) was filthy! No apology, just a stream of meaningless excuses. If you value your time and money, I would suggest avoiding booking your car here. Pay a tiny bit more money and get better service from AVIS. … Read Full Review

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★☆☆☆☆

“stole money rude and racist ”

Written on: 18/08/2017 by boge1967 (1 review written)

I never write reviews, but I have made a exception because I am outraged by this companies outrageous behaviour. I will list there poor performance hired 3 weeks in a row but will never go near them again. 1)they took over £30 out of my deposit over 2 weeks for excess miles when I was well under ,so stole my money 2)was told the van was in a mess when I dropped it off and I would be charged next time if it was left this way again ,but it was cleaner when dropped off than when I got in it… Read Full Review

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★☆☆☆☆

“Do not use this Company”

Written on: 18/08/2017 by Hayes19 (1 review written)

It took over an hour to check in at Ljubjiana airport desk. 2 complaint e mails have not been responded to despite an assurance that a reply would be received within 7 days. At the end of the rental a young man clearly on incentive to find things wrong, went over the vehicle with incredible detail. He found a mark that I could not see by running his hand over the rear bumper. I advised the desk agent that a damage charge was inappropriate and she agreed, yet a charge for over £100! has just… Read Full Review

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★☆☆☆☆

“Avoid Europcar at all cost”

Written on: 18/08/2017

I have rented with them twice. Once in Italy and once in France. Both times I had issues with the billing. In July I returned the vehicle absolutely fully fuelled (gas station right on Marseille Airport property, dropped the car off before they opened BUT when I got the email invoice they added a refueling charge and fuel cost. Additionally the quoted rental rate was not what was advertised on expedia. They make it near impossible to email them without filling all kinds of information into… Read Full Review

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★☆☆☆☆

“Europcar Heathrow - Shocking Service”

Written on: 14/08/2017 by AnnieHouse (1 review written)

Rented a car from Europcar Heathrow and the overall customer was beyond a complete joke. Firstly was upsold a car that did not have a full tank of petrol and when highlighted and brought car back to the office had to request an apology! Secondly after changing to another car discovered 7 days later that the paperwork was incorrect in regard the insurance policy. Had paid for full insurance and this was incorrectly accounted for on the paperwork in spite of paying up front. Had to extend the… Read Full Review

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