Rental Car Group Reviews - www.rentalcargroup.com

★★★★☆
4.2 / 5
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★★★☆☆

“Harsh and very unprofessional”

Written on: 03/11/2016 by Bolton36 (1 review written)

After our arival we were extra charged for the transfer from the airport! The car was ok and we had no problems dyring our stay. The arrangement was to return a full tank,which we did. The guy at the office tried to persued us,that the tank was not full,so we had to drive back to the gas station and spent 10 Euros on nothing because the tank was full and the machine does not pay you back… Read Full Review

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★★★☆☆

“wrong fuel policy, wrong security deposit”

Written on: 16/05/2016 by jessyj.88 (1 review written)

1. MY VOUCHER FUEL POLICY WAS FULL TO FULL, BUT I GOT HALF FULL TO HALF FULL. I got a SUZUKI ALTO car with enterprise, and booked it for "full to full" fuel policy, but when i got the car at the airport enterprise office i discover that the fuel policy was "halt full to half full". So i lost about 5 euro cause you know that it's impossible to establish how many liters of fuel are there into the car, and i put 5 euro of more fuel into the car. 2. MY VOUCHER SECURITY DEPOSIT WAS 500 EURO, BUT… Read Full Review

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★★★☆☆

“price”

Written on: 17/12/2015 by Keon436 (1 review written)

Good price long waiting times for car faulty air conditioning… Read Full Review

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★★★☆☆

“Recomendavel”

Written on: 24/08/2015 by manuelsantos (1 review written)

Nao tenho experiençia em aluguer de automoveis,mas acho o serviço recomendavel.Para esta altura do ano tambem nao acho os preços altos!… Read Full Review

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★★★☆☆

“unsure of value for pre-paid booking”

Written on: 15/10/2014 by IdontlikeFB (1 review written)

+++ The booking worked very well, etc. i.e. there was a car available when I arrived. --- When paying the rent, I felt un-sure IF and HOW the pre-paid booking fee was handled in the overall payment... Also the "Contractual Fee" was in USD where the rent was in local currency and added VAT at the end... SSS Suggestion - the web site also to quote in the local currency (via a currency swap button??) --- in my case I did drive a lot, far above the free km's which very much contributed to he high… Read Full Review

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★★★☆☆

“Need to be improved.”

Written on: 29/05/2014 by Sonnyt178 (1 review written)

The support on the moment of reservation needs to be improved. Once you are working with several rental companies, the quality and the standards may vary so information is the key. My experience was not good, I rented a car for six passangers, the car that they offered was small, and no space at all for luggage. Once more, information, and more questions on the reservation process, would be appreciated… Read Full Review

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★★★☆☆

“Good choice for International Travel”

Written on: 13/12/2013

Very good site, offering value for international rental car booking with an all inclusive price of insurance, third party liability etc. Used it for over 10 times during the last 5 years and am very happy and impressed with the ease of booking and details available. The site can be a bit better on the design and look and feel areas - visually appealing. Keep up the great work… Read Full Review

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★★★☆☆

“Slow website”

Written on: 17/11/2013

I like everything but that when you put the city where you want to rent a car it stalls... it is very difficult to use. Everything apart from it is very good including the prices!… Read Full Review

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★★★☆☆

“good prices ”

Written on: 31/10/2013 by kunco (1 review written)

I like that you have good prices, very competitive and that the price is all inclusive. What i did not like in this last rental was that the car we got was kind of dirty inside, and it seems that the system was down, as it took sometime for the agent to receive the car… Read Full Review

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★★★☆☆

“wanted US currency”

Written on: 29/10/2013

The rate that I originally made an inquiry from your internet price and the rate you gave me were different. For some reason you put in in euros after I clearly requested it to be in US currency, so I did not notice the change. Then when I was finally charged it was even more because of the fluctuation of the rate of exchange. It still was a good deal but not sure if I was tricked or it was an honest mistake… Read Full Review

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★★★☆☆

“needs attention to detail”

Written on: 05/10/2013

I arranged a one way car rental in Croatia from Dubrovnik to Split Airport. No one realised that we needed a Green Card (€30) to cross through Bosnia - or if we did it would be included. (The Dubrovnik area is detached from the rest of Croatia - how else do you get to Spilt?) The opening hours of the Dubrovnik office were wrongly put at 24hrs. Only by luck did we not incur an out of hours charge. The address for the drop off at Split Airport (correct) was put as the pick up point… Read Full Review

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★★★☆☆

“I tried to pay with my cretid card but it dosenot wark...”

Written on: 27/08/2013 by carrental1234 (1 review written)

I tried to pay with my cretid card but it dosenot wark at office in the airport so i was obligated to pay in cash which made some problem with me as i was palned to pay with my card, the problem that the card warked in the hotel that i booked in. this is the only trouble faced me in my journy to AMMAN… Read Full Review

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★★★☆☆

“Condiciones del auto”

Written on: 18/07/2013

El auto era un auto usado, algunas señales de ello, en el estado de los asientos, sin embargo se comportó muy bien. No tuvimos dificultad en su uso. Como usuario de un país distinto, me gustaría que como me ha ocurrido otras veces, tuviera un mapa carretero en la guantera del auto,de modo de saber el nombre de los lugares, en un idioma diferente del árabe, y la ubicación de servicentros de combustible… Read Full Review

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★★★☆☆

“Preguntar todas las dudas y no dejar nada por hecho.”

Written on: 25/11/2012

Me gusto mucho el coche, estaba prácticamente nuevo y funcionaba de maravilla, poco consumo de combustible, fue excelente, y la atención en la oficina buena. Lo que no me gustó fue que la hacer la reserva por internet es una cosa y luego cuando vas a la oficina es otra, te cobran algo más de lo querealmente tú habias reservado y otros detalles que no gustan al cliente como el aumento de la fianza,etc. Por eso le doy una nota de un 5 como mucho. Espero tengan encuenta estas cosas para… Read Full Review

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★★★☆☆

“SCARCE GPS AVAILABILITY”

Written on: 22/11/2012

I hired the car in advance, but the rental company didn´t offer you as part of the deal the GPS device at that time, they said this would be something to ask for once you rented the car. When I picked up the car, I asked for the GPS, but they told me it was unavailable at the time. (????). It was a terrible experience to drive around Dubai without this device, especially for someone that comes from a very different culture. How can you rent cars without GPS available?… Read Full Review

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★★★☆☆

“Good but not Cheap- also no Upgrades !”

Written on: 22/11/2012 by EricCanada (1 review written)

As a frequent visitor to Cancun and the Riviera Maya I often rent cars in Mexico. I loved the idea of no surcharges for 2nd and 3rd driver and full insurance coverage. I expected to get more information on their worry free drive package,did not get that. When I explained to the clerck at the agency that there were 4 of us , I asked if I could get an upgrade from the rental car ,he said yes and proceeded with the paperwork. Lucky for us the car we got was the small car I rented -no upgrades ! we… Read Full Review

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