Rental Car Group Reviews - www.rentalcargroup.com

★★★★☆
4.2 / 5
87% of users recommend this
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★★☆☆☆

“Tricky rates”

Written on: 05/10/2017 by Butcherfo415 (1 review written)

Great online price, but poor service. Reservation managed by a third party 'car trawler' that provides a phone number... But don't answer the phones. Rental car group did not pass the flight number information to the car rental, and my booking was canceled as they considered it a no show, although the rental was pre paid (and no refundable). I was then charged for a new booking and a more expensive car, and rentalcargroup/cartrawler do not refund my prepaid rental… Read Full Review

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★★☆☆☆

“insurance and downpayment trick”

Written on: 12/10/2016 by Tomsch (1 review written)

I hired a car at Faro airport in August this year with a downpayment and an excess Insurance as advised by rentalcargroup. At Faro the company did not deduct the downpayment, nor did they accept the excess Insurance as it was from a third party. So I had to pay the full amount plus excess Insurance. I complained to rentalcargroup and did send them all relevant documents. They refuse however any compensation. Other customers of this organisation should be warned… Read Full Review

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★★☆☆☆

“Highly disappointed in the final service”

Written on: 23/12/2015

The booking here was quick and efficient, so was the payment and consequent confirmation of the booking. I seemingly expected similar service from the contracted third party supplier for the vehicle. The booking i made was for a car hire from Thrifty car hire services in Mahè airport Seychelles. Unfortunately, the service provided by the third party was nothing close to what was agreed upon during booking and pre-payment on this site. The car was poorly maintained, had torn seat covers in the… Read Full Review

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★★☆☆☆

“Good car, bad service!”

Written on: 19/12/2015

It was difficult to find the booth in the airport. Once found, the agent was efficient and helpful, but there was a major problem with the credit card machine/computer which took a bit to straighten out. The car was clean, roomy and ran well. There were no instructions for the return which made it confusing and stressful. The major problem was and remains the payment which no one has contacted me to resolve. I was told on line that there would be a $125 deposit and the total cost would be… Read Full Review

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★★☆☆☆

“gap beetwen the price in order and the reall price”

Written on: 03/02/2015 by matania (1 review written)

1. the price i seen in site was diferent then on reality, it doesnt calculate the right days and cost of the GPS 2. i was charget twise the deposit, ones to rental grou and second tome to moti pfohe… Read Full Review

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★★☆☆☆

“There is no one to talk to no customer service”

Written on: 02/12/2013 by haimoz (1 review written)

I made a reservation through the site car rental in the UK, for some reason the booking did not go through the computer and could be seen the order of the computer rental companyfrom the moment it all started to go wrong Representative of the site could not help meand after received approval of from the manager its the only thing she could offer is that I'll be renting at full price they will take care to compensate me, as this moment four months after I have not received compensation of any… Read Full Review

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★★☆☆☆

“Great car, fair price, lousy delivery”

Written on: 24/11/2012

Me and my friends rented a SUV 4x4 Nissan X trail over the website to explore Omans backyard, desert and Wadis. the website did not give clear instruction who is the rental car company and where is the pick up in Oman. I got an SMS some hours ago to go to the SIXt booth. When I was there nobody was informed, nobody knew the rental car company. Waited two hours, tried many phone numbers, was connected, promised to send somebody, nobody showed up. Then I left the message to deliver teh car to the… Read Full Review

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★★☆☆☆

“NOBODY”

Written on: 22/11/2012

NOBODY AT THE AIRPORT. NOBODY WHEN I CALL THE AGENCY. I HAD TO RENT A CAR WITH AVIS 2 DAYS LATERS. ZERO ZERO ZERO… Read Full Review

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★★☆☆☆

“I gave a caution of 1000€ when taking the car in...”

Written on: 22/11/2012 by gdemaille (1 review written)

I gave a caution of 1000€ when taking the car in Faro on the 3rd of december. I gave back the car on 10th of december, and I have no news of this caution. Thank you for your intervention, then I'll will answer your questions. Best regards. G.de Maillé… Read Full Review

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★★☆☆☆

“the contract said liability insurance was include but not”

Written on: 22/11/2012 by josune (1 review written)

when i made the reservarion at rental car group on the web the contract explained that the liability insurance was included on the rate, but when we arrive late night the alamo representative told us that the only insurance that was included was the cdw but not the liabilty insurance. i show the paper printed but he show me his computer with the page of my reservation. tplease i want my money back, rental car told me that i had the insurance but it wasnt. true. mrs. josune sustacha… Read Full Review

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★★☆☆☆

“Website booking fine! Car allocated by budget was filthy”

Written on: 22/05/2012

The pajero that we got is fine in size. The car is old though and with a lot of problems. Handles falling off, extremely dirty, seats cracked. Even the car ceiling was dirty. We paid for a BMW x5 but got an old pajero. On the whole, we are very disappointed… Read Full Review

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