Rental Car Group Reviews - www.rentalcargroup.com

★★★★☆
4.2 / 5
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★☆☆☆☆

“Don't rent car with these people”

Written on: 22/02/2019 by 54King (1 review written)

Be careful when comparing costs with Rental Car Group, I went malta and discovered hidden charges which tripled my cost, including out of hours and a full fuel tank which i did nit use. It would have been cheaper to book directly with Europcar… Read Full Review

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★☆☆☆☆

“Who Is your booking Reservation actually with???”

Written on: 19/11/2018 by iamgabi (1 review written)

I arrived to pick up my car with passport, driving licence, credit card, letter from bank showing that my visa card covers CDW however you reservation information had never stipulated that I required a code from the Mexican government to validate the insurance cover on my visa card so I was unable to have the car unless I was prepared to pay a further $28 CDW cover which made the cost of rental ridiculously expensive. I declined to take the car, asked to cancel and requested a full refund as I… Read Full Review

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★☆☆☆☆

“Warning”

Written on: 21/10/2018 by KristianLewis-Alt313 (1 review written)

Upon returning our car we took pictures to have a record that our car was undamaged. We did this because the rental was closed that day and had a bad feeling about the this agency as we witnessed them hastling a returning customer. A month and a half later we were sent pictures of a damaged car with the wrong licence plate claiming we did it. Our clear pictures on our camera clearly showed no damage. We later were charged $419 for damages that never happed. … Read Full Review

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★☆☆☆☆

“ Warning - Don’t use Rentalcargroup.com”

Written on: 10/10/2018

On 19.09.18 while I was vacationing in the Seychelles, when I arrived to the airport, to my astonishment, I discovered after a long exhausting search that there was no representative from “Rentalcargroup” company and there was no car waiting for me. After checking with the local supplier, it turned out that there was indeed, no car waiting for me at the airport, despite to the agreement and emails correspondence that a car would actually wait for me at the airport (from May 18) I had to… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 04/10/2018 by JoannaGibson211 (1 review written)

I rented a car from them from Enterprise in Turkey. At the booking time it asked for a deposit of 132EUR, which I paid. When I went to Turkey on the same day and time to pick up the car from the airport, Enterprise said that they did not recognize and honor the reservation and deposit and I had to pay the full price directly to them. I called them and they said, well the deposit is ours and still I had to pay the full price. So, I had to rent the car on the stop and paid the full rental fee to… Read Full Review

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★☆☆☆☆

“They asked me for things which were not incluyed on...”

Written on: 13/05/2018 by nickles_714 (1 review written)

They asked me for things which were not incluyed on the contract. The worker was not professional. Due to the fact that they wanted to charge me more money and an incredible deposit held, I didn´t rent the car. However, they charged me for it anyway. Be careful with your money and don´t provide them any credit card… Read Full Review

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★☆☆☆☆

“Bad no help”

Written on: 12/10/2017 by Marcel1988 (1 review written)

Bad!!! Recently we hired a car through rentalcargroup.nl which eventually came to cartrawler.com. We have agreed on an amount of € 161.61. On arrival, 1500AED was reserved. We would get this back upon delivery of the car. Upon delivery we returned the car nicely without damage and a full tank as agreed. Upon arrival, we see that € 305.10 of our credit card is collected. We would like to know why we have to pay more than double for this car. We also had telephone contact  in which she… Read Full Review

Mm626's Response to Marcel1988's Review

Written on: 03/11/2017

Same thing happens to us in moroco but they don't care

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Mm626's Response to Marcel1988's Review

Written on: 03/11/2017

Same thing happens to us in moroco but they don't care

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★☆☆☆☆

“CANCELLATION FEES”

Written on: 04/08/2017 by Azarian196 (1 review written)

I needed to extend my vehicle rental by one day. I was told that the only way to do this was to cancel the existing booking and re-book the entire rental. I was also told that from when I had booked, the rates had increased, in this case by Euro 20.43 / day, without the insurance.Rates do increase, but a 32% hike is outrageous, especially when the rates of some of their competitors, for the same vehicle, have remained the same. Being under the impression from the ( obviously visible )… Read Full Review

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★☆☆☆☆

“The worst experience renting a car”

Written on: 16/07/2017 by feac80 (1 review written)

The terms and conditions were sent after the reservation was paid. So I didn't realize that if you don't want to pay the car insurance you need a credit card. When I picked the car up in the airport South of Tenerife (Gold car) I was asked to pay 105 eur for almost one week of car insurance + 25 eur of taxes for petrol , It was too much, and I couldn't pay that so I lost the 50 eur of the reservation. … Read Full Review

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★☆☆☆☆

“Terrible experience - Don't trust the package summary!”

Written on: 13/06/2017 by Sheargold82 (1 review written)

We specially opted for this package and car because it stated at the time booking that the car company was situated in the airport and it included full insurance. After a frustrating time of around 45 minutes trying to locate the car rental company on arrival. We eventually had to trek to the other side of the airport to the domestic terminal with all our luggage where their desk was situated - this was not detailed anywhere on the paperwork. Despite being under the illusion that we had full… Read Full Review

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★☆☆☆☆

“Terrible il M on annulé ma réservation 1,5 mois...”

Written on: 23/02/2017 by KylePeterson (1 review written)

Il M on annulé ma réservation en M'envoyant un mail sans aucune solution de replis rien juste "désolé"… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 16/12/2016 by Laneyd1977 (1 review written)

This Company charged me 2706.11 rand for an 8 day rental in Johanessburg South Africa which they called a deposit. This amounted to about $200 and a two day car rental fee which in fact was not a deposit but was an exorbitant charge. The car rental company tried to get them to send it as a deposit but they refused. The normal fee should have been about $20 United States dollars. I will never use this Company again… Read Full Review

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★☆☆☆☆

“Everyone flee the Moroccan company! ”

Written on: 14/12/2016 by 100Gill (1 review written)

Everyone flee the Moroccan company! They took our money!  falsified documents! He lied to cause you harm, and validated deposit twice, they lied, they said, They lifted the deposit. The police must turn to… Read Full Review

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★☆☆☆☆

“worst services rentalcargroup-cartrawler-kem”

Written on: 12/08/2016 by RebekahWoodruff (1 review written)

worst services, another car than I paid, very damaged car, very dirty inside and outside, empty fuel tank, I strongly recommend to anyone to avoid this company… Read Full Review

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★☆☆☆☆

“Hiden costs”

Written on: 21/07/2016 by York106 (1 review written)

At pick-up we had to pay for 'airport pick-up fee'. These cost we could only find in the terms and conditions. … Read Full Review

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★☆☆☆☆

“me robarron el anticipo”

Written on: 17/06/2016 by osmanrodriguez971 (1 review written)

alquile un coche en esta empresa en New York y la empresa de alquiler no me desconto el anticipo. me digeron que esta empresa despues me devolverian el anticipo. envie las facturas y me comentaron que estudiarian el caso. me enviaron un email diciendo que si me devolverian el dinero y despues de 2 meses y muchos mensajes nada de nada. yo no recomiendo utilizar esta clase de intermediarios es mejor realizar las reservas directamente a la compañia de alquiler. ya en el momento de hacer la… Read Full Review

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★☆☆☆☆

“Beware the RIGHT CAR. Auckland Rental Car.”

Written on: 30/04/2016 by 1955McMillan (1 review written)

Once I arrived the airport, I had called to the company. Right Car person in charge just picked up and told me that we need to call a Taxi to reach their office by our own. No chartter bus or whatever. Second is we fix to Mazda Primacy or Mitsubishi Grandis but they said that they only have Subaru old Legacy model to us that is 5 seat wagon car. The size is totally differnet to the agreement. Once, we had complained they they said that they do not have such a car for the day. Third is there is… Read Full Review

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★☆☆☆☆

“Bad Management & Scheduling”

Written on: 21/04/2016 by Ellenp55 (1 review written)

Offers car rental on days that they don't work resulting in no show at the pick-up location and cancelation of confirmed reservation… Read Full Review

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★☆☆☆☆

“Overcharged and unresolved”

Written on: 15/03/2016

Be careful, check billing. RentalCarGroup charged me a deposit+21% mystery charge despite Thrifty charging me the deposit as agreed in the car hire confirmation. As yet unresolved. As yet no reply to my emails. Thrifty took £700 deposit from me (I used my own excess damage insurance) they have not reimbursed this. as yet unresolved. as yet no reply to correspondence from RentalCarGroup or Thrifty. during the hire period I had to take the car for its technical inspection (MOT) yes I… Read Full Review

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★☆☆☆☆

“hidden fees,leck of information,expansive,bad...”

Written on: 05/03/2016 by guinevievre (1 review written)

After having reserved the car with a few options such as add driver and no-risk fees, you get a total price minus the deposit.This is-however-not the total price, for the next day they charge you with €91 for the assurance,without telling you about it! When you call the Dutch number of the customer service,you get some one who only speaks English,the line is very bad and they won't or can't(?)put you through to some one who speaks Dutch. Last but not least:they charge you 25% of you deposit… Read Full Review

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