Top Rent A Car Bulgaria Reviews - www.toprentacar.bg

★★★★★
4.6 / 5
94.4% of users recommend this
  • Customer Service

  • Value For Money

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Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg

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Latest Reviews

★★★★★

“Good car, simple rental service for a great price”

Written on: 14/11/2018

Rental agreement was fairly simple without too many options as can sometimes be found, and they did not try to sell me any upgrade or similar that I didn't need when I picked up the car. Pick-up took a bit longer than expected (about 30 mins), but I was a bit early, and both pick-up and drop-off were well organized and they had my booking and all the paperwork ready. The fuel tank was full at pick-up as promised and the car was in very good condition. The only minor issue was that the tire… Read Full Review

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★★★☆☆

“Not quick enough”

Written on: 12/11/2018 by Jasoni169 (1 review written)

We had not been advised that the pick up procedure had changed since our last use, so waited for 15 minutes for a representative in the Arrivals hall, whilst trying to call the office. Eventually we were advised that there is now a desk in the Arrivals hall but by this time there was a long queue and a tiny cramped office and no desk. We waited a further 20 minutes to prepare our paperwork. This is too slow and much less efficient than it was. The car was good. New and efficient and… Read Full Review

Toprentacar's Comment

Written on: 14/11/2018

Dear Customer,

Thank You for Your feedback!

Our clients opinion is important for us in order to keep developing our services.
We have opened offices in both terminals in Sofia Airport in the beginning of the Summer season and we have upgraded this information on our web-site and in the booking vouchers so our clients may see new changes and come directly to our rental desk instead of waiting the Shuttle bus outside of the terminal. Because of high demand it is always possible that there could be a queue on the rental desk.

In addition, we agree, that sometimes new changes cause new issues and Your feedback is important for us in order to work on them. We appreciate Your opinion and suggestions and we are sorry for the inconvenience caused.

We hope to see you again in the future!

Kind Regards,
TOP RENT A CAR TEAM
toprentacar.bg

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★★★★★

“Value for money car & service”

Written on: 12/11/2018 by KostasG (1 review written)

Me and my wife got to the Sofia airport and after our rental experience,we are very happy for our choice.I drove an automatic Toyota Yaris.It was the car we have chosen from the beginning and we didn't face any unpleasant surprise.We didn't have any problem to communicate (in English) when we went to the kiosk to fill in the forms and get the car's key.I mentioned that because the vast majority of Bulgarians don't speak English.We had a low cost car rental, excactly as it was mentioned!When we… Read Full Review

Toprentacar's Response to KostasG's Review

Written on: 14/11/2018

Dear Customer,
Thank You for the kind words!

We are always trying to provide the best car rental service and the professionalism of our staff is very important part of achieving our purpose.
Toyota Yaris Hybrid is one of the most preferred urban cars. The hybrid engine has excellent low fuel consumption.

We will be glad to see You again as our customer in future!
Do not forget that for Your next reservation You will have a discount as our loyal client.

Kind Regards,
TOP RENT A CAR TEAM
toprentacar.bg

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★★★★★

“customer oriented”

Written on: 12/11/2018 by aramhovsepyan (2 reviews written)

The firm has a very customer oriented mentality which is rare in Bulgaria… Read Full Review

Toprentacar's Response to aramhovsepyan's Review

Written on: 12/11/2018

Dear Customer,

Thank You very much for nice review!

We will be very pleased to see you again in the future when You need car rental services!

Kind Regards,

TOP RENT A CAR TEAM

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★★★★★

“Simply Fantastic”

Written on: 10/11/2018

All of the staff are polite and efficient. Easy collection procedure. New cars, clean inside and out. Everything explained about the car and procedures that need to be followed if there are any problems. Drop off is just as easy as collection. Nice touches ... bottle of water on arrival and a gift on departure… Read Full Review

Toprentacar's Comment

Written on: 12/11/2018

Dear Customer,

Thank You very much for Your positive feedback!
We are very happy that You are satisfied for the services provided by our company.

We are looking forward to meet You again!

Kind Regards,

TOP RENT A CAR TEAM

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★★★★★

“No issue, good car”

Written on: 05/11/2018 by yoannmaeodtas (1 review written)

Very good car No issue at all, everything was perfect… Read Full Review

Toprentacar's Response to yoannmaeodtas's Review

Written on: 06/11/2018

Dear Customer,

Thank you for rating our services!

We are always ready to provide an excellent service. Please, do not hesitate to contact us if necessary. We hope to have the pleasure of assisting you for future trips.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“good car, good personal”

Written on: 02/11/2018 by HaydenFord49 (1 review written)

Car got rented over the internet. Got paid beforehand plus the insurance. At the airport then, the process had to be repeated again. Therefore, I ask why I should do it beforehand over the internet when I had to do it again at the airport with an extrem waiting timw wihch was useless… Read Full Review

Toprentacar's Comment

Written on: 06/11/2018

Dear Customer,

Thank you for your feedback!

We are happy that you have good overall experience with our company!
Regarding the issue with the payment, in order to be confirmed, we require at least 15 % from the price of the booking to be prepaid. The rest of the amount can be paid at the desk.
We have an option for whole prepayment of the booking which can be chosen during the booking process.

We strive to make the whole pick up process faster and more efficient and we apologize if you have to wait extra time. We hope that we will be your choice again!

Kind Regards
--
Top Rent A Car
Customer Service



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★★★★★

“Excellent ”

Written on: 01/11/2018 by 19O'Reilly (1 review written)

Excellent service.veri good car.excellent customer service… Read Full Review

Toprentacar's Comment

Written on: 02/11/2018

Dear Customer,

Thank you for your review!

We are so happy that you are satisfied with the service provided by us.

We hope to see you soon again!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“good service quality, good cars quality”

Written on: 28/10/2018 by Tzvetina (1 review written)

Friendly customer service at Sofia airport, very good cars in offer, the car of choice was available for the period desired, everything ran smoothly… Read Full Review

Toprentacar's Response to Tzvetina's Review

Written on: 29/10/2018

Dear Customer,

We appreciate the fidelity that you have had with our company, we appreciate your valuable qualification and we hope to have the pleasure of serving you in a future occasion.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Good service and fair pricing”

Written on: 27/10/2018

Well received at reception, administrative procedures were completed efficiently. The car was well prepared. No issues at return. Very satisfied with this company… Read Full Review

Toprentacar's Comment

Written on: 29/10/2018

Dear Customer,

Thank you very much for your feedback!

We work to guarantee the best offers in the market and achieve the satisfaction of our customers. We appreciate your rating and we hope to have the pleasure of having you for future reservations.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Fast god serviceminded!”

Written on: 26/10/2018 by Warrenth1955 (1 review written)

Fast, gig and serviceminded! Would really recommended Top rent a car … Read Full Review

Toprentacar's Comment

Written on: 29/10/2018

Dear Customer,

Thank you for your excellent review!

It is a pleasure for us to achieve the satisfaction of our customers, we hope to be able to deal with you in a future occasion.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“We ware served from Mr Alexander Velchev ...He was...”

Written on: 26/10/2018 by oxSilva473 (1 review written)

We ware served from Mr Alexander Velchev ...He was really kind!… Read Full Review

Toprentacar's Comment

Written on: 29/10/2018

Dear Customer,

It is pleasing for our company to know that your experience with our services was satisfactory. We hope to have the pleasure of offering our services at a next opportunity.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Okay service and a nice car for a fine price.”

Written on: 25/10/2018 by Drakejq264 (1 review written)

Rented a car from Sofia Airport. Nice they now have an office in the terminal. Paperwork quickly done and the car was ready in the basement. The car was very clean both outside and inside. The return of the car went even quicker. They were ready for the car in the basement and 5 minutes later we had left the airport… Read Full Review

Toprentacar's Comment

Written on: 26/10/2018

Dear Customer,

Thank you for your kind words!

Our employees always try to provide the best, fastest, and kindest service in order for our clients to be satisfied. Until next time!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“The car was excellent!”

Written on: 25/10/2018

This was the second time we went to Bulgaria with TOP RENT A CAR. Everything was fine! No problems at all! We also visited Greece… Read Full Review

Toprentacar's Comment

Written on: 26/10/2018

Dear Customer,

Thank you very much for your review!

We are doing our best to offer the best service, so we are extremely happy to hear that you had your best car hire experience with Top Rent A Car.

We hope to see you soon again!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Very good service”

Written on: 24/10/2018 by sannestrohbach (1 review written)

Service was great. We got the car at the hotel. Everything was handled veel quick, but accurate. … Read Full Review

Toprentacar's Response to sannestrohbach's Review

Written on: 26/10/2018

Dear Customer,

Thank you very much for your feedback!

We hope you had a memorable vacation and we will be very happy if we see you again next time you visit Bulgaria.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Exceptional service, blows away all competition. Keep...”

Written on: 23/10/2018 by Dotchev (1 review written)

Neat and eazy from A to Z. Fast service,polite and knowledgeable associates, SUV VW Touareg in great condition. Next time will book the same car again. Thanks, guys!… Read Full Review

Toprentacar's Response to Dotchev's Review

Written on: 24/10/2018

Dear Customer,

Thank you for your feedback!

We truly appreciate that you valued, not only the basics of the car rental but all details. Thanks again and we hope to see you again soon!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Rent a car in sofia”

Written on: 20/10/2018 by marcinszyszka (1 review written)

Hi,I rented the car in sofia from the airport. I flow after 10:00 p.m. In the office was somebody waiting for me. So it was any problems. The car was new. To give the car back was without any problems too. I can fully recommend this company. Before I took the car I made a chat conversation with the customers service, where I have received a useful information. Chat was very comfortable firm of the communication. It's easier to write as than to speak with somebody. Next time I'll choose this… Read Full Review

Toprentacar's Response to marcinszyszka's Review

Written on: 24/10/2018

Dear Customer,

Thank you for trusting us and allowing us to be part of your unforgettable trip! It will be a pleasure to offer you our services and our attention in the next opportunity.

Kind Regards
--
Top Rent A Car
Customer Service

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★★☆☆☆

“Not very good return service”

Written on: 20/10/2018

We returned the car at approx 5.15pm and where kept waiting for over 25 mins for the ok , it was only when I went to the car park did I find the car had already been removed , we could have waited in the airport for hours with no update . Very poor after care Very bad lack of English Would think twice about using this company again … Read Full Review

Toprentacar's Comment

Written on: 21/10/2018

Dear Customer,

Thank you for your feedback!

The drop off procedure is as follows:
The customer returns the keys and documents of the car, which is inspected by our representative and then we release the deposit.
We are very confused about the situation you describe, because in order to be removed the vehicle, you should have returned the keys before.
Please, send us an e-mail in order to conduct investigation upon your comments.

We hope to meet your requirements and expectations if you choose our services next time as we are always trying to serve our customers in better way!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“New car good mileage and very good customer service !”

Written on: 19/10/2018 by krasimirkrastev (1 review written)

New car good mileage and very good customer service !… Read Full Review

Toprentacar's Response to krasimirkrastev's Review

Written on: 19/10/2018

Dear Customer,

Thank you for your positive feedback!

Our customers are the most important to us, then we are happy to know that you had a nice experience.

We hope you will continue taking the services with us!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Good service and value”

Written on: 17/10/2018 by Muhammad1969 (1 review written)

Very pleasant staff, easy pick up and return. Thank you… Read Full Review

Toprentacar's Comment

Written on: 18/10/2018

Dear Customer,

We appreciate that you invest your time leaving a comment and rating our services. Thank you for placing your trust in us!

We hope to see you soon again!

Kind Regards
--
Top Rent A Car
Customer Service

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