Top Rent A Car Bulgaria Reviews - www.toprentacar.bg

Sofia Airport (Arrivals Hall); Varna Airport (Arrivals Hall), Burgas Airport (Arrivals Hall); Plovdiv, Sozopol, Nessabar
★★★★★
4.6 / 5
94.3% of users recommend this
  • Customer Service

  • Value For Money

Description (provided by business)

Top Rent-A-Car is one of the leading car rental companies in Bulgaria and one of the fastest growing car rental companies in the Balkans. Our company operates with the largest car fleet in Bulgaria with more then 1200 automobiles. Our cars are brand new or up to 2 years old. We have offices in Sofia Airport, Varna Airport, Burgas Airport. We guarantee to our clients: 24/7 customer support, airport offices and hotel deliveries, new cars, polite and friendly employees
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Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg

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Latest Reviews

★★★★★

“excellent service and price”

Written on: 23/03/2019 by Brady389 (1 review written)

cannot fault the service provided at an excellent price, fairly newish car provided unlike some rental companies. definitely recommend top rent a car Bulgaria… Read Full Review

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★★★★★

“Excellent service.”

Written on: 22/03/2019

An excellent service. The staff members were very kind and very well prepared! The car was clean and in a good condition. Everything was in time and I got my car very fast. Thank you!… Read Full Review

Toprentacar's Comment

Written on: 22/03/2019

Dear Customer,

Thank you for sharing your experience with our company!

Making our customers happy with our service is our main goal, which we always strive to achieve. We will always try to be maxim efficient and professional in order to cover customer's expectations.

We will be very glad to meet you again in the future!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Good economy car”

Written on: 21/03/2019 by dobromirpanchev (1 review written)

The Renault Clio diesel is stable at highway speed and has excellent fuel economy at 140 kph 6l/100km… Read Full Review

Toprentacar's Response to dobromirpanchev's Review

Written on: 22/03/2019

Dear Customer,

Thank you for sharing your opinion!

We are pleased to know that our service suits you and you had a happy rental with our cars! In our fleet you will always find excellent rental vehicles at the best prices.

We are expecting you at one of our offices again the next time you need a car rental service in Bulgaria.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Car rental from Varna airport ”

Written on: 21/03/2019

10 out of 10 for professional service from the guys at Varna airport thankyou! See you soon … Read Full Review

Toprentacar's Comment

Written on: 22/03/2019

Dear Customer,

Thank you very much for such an amazing review!

We are glad you are happy with our service and the way we take care of our customers.Our main interest is providing a great service and the best prices, we are glad to know you could get a good offer for your trip.

We hope to see you soon again!


Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Very good”

Written on: 21/03/2019 by iliana.nowak (1 review written)

Very good cars and customer survice!… Read Full Review

Toprentacar's Response to iliana.nowak's Review

Written on: 22/03/2019

Dear Customer,

Thank you for your kind feedback!

We are always trying to provide the best car rental services, combining fast and flexible service, competitive prices and brand new vehicles.

We hope you will continue taking the services with us!


Kind Regards
--
Top Rent A Car
Customer Service

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★☆☆☆☆

“Stay away from Top rent-a-car if you can”

Written on: 20/03/2019 by Teigen (1 review written)

Top rent-a-car did not have my booked car available when arriving at the airport. Since they were not able to provide any car, I had to return to the airport the next day. After waiting another hour at the airport, and filling out endless contracts by hand, they gave me a much smaller car than originally booked. Since the car they offered me did not have room for my skis and luggage, I had to wait another 2 hours to get a car of similar size to what I had booked, and of course having to fill… Read Full Review

Toprentacar's Response to Teigen's Review

Written on: 22/03/2019

Dear Customer,

Thank you for your review!

We are really sorry for the situation you had when you arrive. We would like to inform you that your booking was with wrong date on our system, which is not our practice at all and we want to apologize for that.
Our colleagues at the airport did all their best to solve the issue and to provide you the right vehicle.

Please, accept our apologize and we hope that you were satisfied with the brand new car, which you receive.

Hope to see you again in order to improve your opinion and to ensure you with a seam-less rental.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Excellent sevrice”

Written on: 19/03/2019 by Atanasov (1 review written)

I rented a car at Sofia airport. On arrival the company representative was waiting for me and took us 5-10min to complete all documents. The car was nearly new and in excellent condition.I have not had any issues with it at all. On return again the company representative was waiting for me and it took no more than 5-10min to check the car and complete the documents. Excellent service, I will use them again next time… Read Full Review

Toprentacar's Response to Atanasov's Review

Written on: 20/03/2019

Dear Customer,

Thank you for choosing our rent-a-car company and for taking the time to write this review!

We are pleased to know that our service suits you and you had a happy rental with our cars. TOP Rent A Car Bulgaria is always trying to satisfy the needs of its customers by renewing its car fleet constantly, offering new and attractive services and providing competitive prices.

We will be very pleased to see you again in the future when you need car rental services!


Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Everything was good. The quality of the car was good,...”

Written on: 17/03/2019 by McLaughlinvq252 (1 review written)

Everything was good. The quality of the car was good, the price was reasonable. The only thing was that I rented the car from Terminal 1 and i literally waited 50 minutes for someone to come and pick me up to go to Terminal 2 and take the car. They wanted to take everyone from all the flights. Next time I will tell them an hour earlier that I'm arriving so I don't wait that long… Read Full Review

Toprentacar's Comment

Written on: 19/03/2019

Dear Customer,

Thank you for sharing your experience with us!

We do work hard to deliver a great level of customer care as well as the newest and latest models of cars and a speedy hassle-free car hire experience.

We are sorry to hear that you have waited too long. Please, bear in mind that you can always contact us on the stated phones, which are 24/7 at your disposal and we will be happy to help you.

Looking forward your next visit at one of our offices!


Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Stress free and hassle free ”

Written on: 17/03/2019 by shivas (1 review written)

First time in Bulgaria and I was very sceptical about what company I should use. I'm glad I chose this one. The desk staff very helpful and most importantly didn't try to scare me with buying insurance with them. The staff did ask me and I kindly told them that I already have one on my own and that was it. Other companies must follow this as well. This is a huge positive factor for me. All of them spoke very good English and the communication was very good. The car I was given it was literally… Read Full Review

Toprentacar's Response to shivas's Review

Written on: 19/03/2019

Dear Customer,

Thank you for your amazing feedback!

We are pleased that you find everything to your satisfaction and that we are continuing to deliver the levels of service that we strive to achieve every day.

We believe that happy staff means happy customers and it is great to hear that this works!The team are great and really work hard to ensure that our clients have a wonderful experience.

We look forward to seeing you again soon.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“All was excellent. High recommended. Definitely will...”

Written on: 17/03/2019 by nadia0286 (1 review written)

All was excellent. High recommended. Definitely will use again… Read Full Review

Toprentacar's Response to nadia0286's Review

Written on: 19/03/2019

Dear Customer,

Thank you for your kind feedback and recommendations!

Providing professional high quality car rental service to our customers is the main goal of Top Rent A Car and your satisfaction will boost our efforts to continue in the same way.

We hope to have you again as our customer the next time when you need to rent a car.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Excellent”

Written on: 16/03/2019 by Wilka1969 (1 review written)

Excellent fast efficient service as always, the only issue is completing the GDPR form every time, as a regular customer it would save time if I could complete only once, maybe by logging on and ticking a box some home. This forms seemed to create a backlog of customers at the counter, otherwise everything was perfect… Read Full Review

Toprentacar's Response to Wilka1969's Review

Written on: 19/03/2019

Dear Customer,

Thank you for taking your time on writing your kind review!

Providing profitable prices and brand new vehicles is something on which our company is based.
Regarding the Declaration, which you need to fill before your rental, due to EU General Data Protection Regulation (GDPR) we do not store your personal data and for now we are required to ask our client to fill this Declaration.
We are currently working on the issue our customers not to have to complete the Declaration every time and hope we will be able to find a solution soon.

We will be happy to see you soon!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Sofia car rentals”

Written on: 15/03/2019 by Kosat (1 review written)

So it was easy to get the car from the airport, although Too car had the wrong month for pickup. Car was a new, good condition. Built-in sat nav was rubbish. All in all a good experience I would prefer Top car offering the best price for its cars instead of going through a third party.. … Read Full Review

Toprentacar's Response to Kosat's Review

Written on: 19/03/2019

Dear Customer,

Thank you for your feedback!

Our customers’ satisfaction is our number one priority. Because of that, we always strive to provide professional service, brand new vehicles and profitable prices.

We are sorry for the misunderstanding, happened during the pick up and hope to see you again in order to improve your first impression.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Perfect car rental service ”

Written on: 15/03/2019 by kmarkov (1 review written)

The car was on time and clean. Top rent-a-car service is correct and great value for money… Read Full Review

Toprentacar's Response to kmarkov's Review

Written on: 19/03/2019

Dear Customer,

Thank you for your great review!

Our company's aim is to provide excellent rental experience and we are happy to know that our clients appreciate it. At Top Rent A Car
you will always find perfectly maintained vehicles at the best prices on the market.

Looking forward to meet you again!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Proffessional and easy to follow”

Written on: 14/03/2019 by Chaz109 (1 review written)

I am fully sattisfied and kindly reccomenmf this rental car company to any future clients. Prices are bairable… Read Full Review

Toprentacar's Comment

Written on: 14/03/2019

Dear Customer,

Thank you for your gentle words and recommendations!

We are delighted to hear we have been providing you a service that is off exceptional standards. We train hard our team and we try to improve day-by-day in order to achieve the highest levels of professionalism in this industry.

We will be glad to see you again!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Happy with everything”

Written on: 13/03/2019 by cdCoyle492 (1 review written)

My flight landed at terminal one, and the car had to be collected from terminal two. Due to our flight landing early we had a short wait before we were collected and taken to terminal two. The people at Top-Rent were very friendly and very helpful. We were very pleased with the car. It was clean and in good condition and drove very well. We had a lot of snow on the drive back to the airport. the car handled it very well. … Read Full Review

Toprentacar's Comment

Written on: 14/03/2019

Dear Customer,

Thank you for your kind words!

We are always trying to provide excellent car rental service and the professionalism of our staff is very important part of achieving our purpose. At Top Rent A Car you will always find perfectly maintained vehicles at the best prices on the market.

We remain available for the next time when you need to rent a car in Bulgaria!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Thanks for the you grate service! ”

Written on: 12/03/2019 by ElianaChristian499 (1 review written)

‏Thank you very much for your service. It was a great experience. Perfect car. Pleasure to work with you. It's wonderful to take and return. Wery good place to return car. ‏… Read Full Review

Toprentacar's Comment

Written on: 14/03/2019

Dear Customer,

Thank you for leaving us this great review!

We are very proud to know that our customers are happy with the services, which we provide.We always try to combine best prices and perfect brand new vehicles to all our customers for their satisfaction during the rental experience with us.

We hope we will see you again as our customer in the near future.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Value cars ”

Written on: 11/03/2019 by Yonoff (1 review written)

Service is a quite slow especially at night, often no body is at the desk as they are dealing with costumers at the car park. You have to call costumer service so they can ask a member to come and meet you, even though flight numbers is shown, no body actually expects you unless you call. The shuttle to terminal 2 is not very regular and if you are in a rush taxi is a better option. No office at terminal 1 after 18:00, which makes the process even longer (around an hour or more). Very… Read Full Review

Toprentacar's Response to Yonoff's Review

Written on: 14/03/2019

Dear Customer,

Thank you for your feedback!

We are very sorry to hear that you were not completely satisfied with the service that you received. Our company values put customer satisfaction as top priority and our aim is to provide our customers with the highest quality rent-a-car service in Bulgaria.
It's not our practice to show up late, especially when we have stated flight number and we are sorry for the delay from our side.
Regarding the paperwork, we are currently trying to find a way to make the whole procedure more time-saving for our customers.

Your review as our VIP customer will help us to improve even more and you are welcome to contact us the next time when you will need to rent a car in Bulgaria.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Real top rent a car”

Written on: 10/03/2019 by 345Gallegos (1 review written)

I have been usng top rent a car twice already . The cars are brand new and clean. I have been using total cover insurance with 150 euro excess/recommended/ with visa card. And don´t forget the price-nice ! ;-)… Read Full Review

Toprentacar's Comment

Written on: 12/03/2019

Dear Customer,

Thank you for sharing your good experience!

Our customers’ satisfaction is our number one priority.Because of that, we always strive to provide different kind of extras such as Full Protection, GPS, 3G WiFi and etc.
We know how important is our clients to feel comfortable and to enjoy their trip, and there is no better way to guarantee that than to provide them with brand new cars which are spotless.

We hope we will see you again in the near future.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“February March Rental”

Written on: 10/03/2019 by Selhurstpaw (2 reviews written)

Top Rent A Car have now improved at Terminal 2 in Sofia airport by having a desk at the terminal instead of offsite. Huge improvement. However, the thing that my wife and I are unhappy about is that Top Rent A Car are now no longer using our stored details when checking out a car and asking us to complete a Declaration of Consent for Personal Information Processing. We were told that we need to complete this document each time we use TRAC. I am quite conversant with the new General Data… Read Full Review

Toprentacar's Response to Selhurstpaw's Review

Written on: 12/03/2019

Dear Customer,

Thank you for your feedback!

We value our customers opinion and we understand your dissatisfaction regarding completing Declaration of Consent for Personal Information Processing every time before your rental. Due to EU General Data Protection Regulation (GDPR) we do not store your personal data and for now we are required to ask our client to fill this Declaration.
We want to inform you that we are currently working on the issue our customers not to have to complete the Declaration every time and hope we will be able to find a solution soon.
We really appreciate taking your time to write us your suggestion and will be happy to see you again in future!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Beautiful and new car”

Written on: 09/03/2019 by 248Puckett (1 review written)

The car was very new, elegant, comfortable and price was reasonable. I will use only this company for rent a car in the future… Read Full Review

Toprentacar's Comment

Written on: 12/03/2019

Dear Customer,

Thank you for sharing your experience!

Our efforts are always to provide fast, flexible and high quality services along with new vehicles, guaranteed models and the best prices.

We are pleased to know that you are happy with our services and will be very glad to meet you again in the future!

Kind Regards
--
Top Rent A Car
Customer Service

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