Top Rent A Car Bulgaria Reviews - www.toprentacar.bg

★★★★★
4.6 / 5
94.4% of users recommend this
  • Customer Service

  • Value For Money

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Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg

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Latest Reviews

★★★★★

“Excellant Customer Service”

Written on: 24/09/2018 by McGraw363 (1 review written)

Arrived early morning(0315) NOT as problme friendly staff and quick collection , just what you want at that time! Car perfect and easy drop off . Just seamless and not like some of the other car hire companies . They lpoopk after you and so I always book with them. Giot the car booked and no nasty extras, even a discount card to reduce the cost of filling up ln the way to the airport.Thats what I call customer service… Read Full Review

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★★★★★

“Very good service and great cars”

Written on: 24/09/2018 by Sssaaassdddd (1 review written)

The car was clean, high standard and very reliable and equieped with the best safety systems. It served us very well. The car was very effiecient in terms of fuel consumption. The navigation system did not recognize placed, just street names (but maybe I was not aware how to operate it), regardless it should be more friendly to users… Read Full Review

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★★★★☆

“Good car but customer service can be improved.”

Written on: 23/09/2018 by JohnPlumber34 (1 review written)

The car was in excellent condition and I did not have any issues with it during the rental period. The pick up on Friday 14/09 around 3pm was fast and the assistant was very friendly and professional. I returned the car early and clean on the 23/09 around 17:45. Hiwever, I did not like how I was treated during the return process. Some of your employees need some training in customer service. 'Please' and 'thank you' are two expressions they should use more. I asked to cross-check the car… Read Full Review

Toprentacar's Response to JohnPlumber34's Review

Written on: 24/09/2018

Dear Customer,

Thank you for your feedback!

The opinion of our customers is highly appreciated!

We are glad that you are satisfied with our brand new car!

We want to apologize about the unpleasant experience you had during the drop off. Our company highly respect all our customers and we do not tolerate nonprofessional behavior from our employees.
We will investigate the case and will take measures in order to deal with it.

Once again, we apologize and hope to see you again as our customer.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“No hassle. Good service”

Written on: 22/09/2018 by Asm284 (1 review written)

The Citroen C3 suited our needs as expected. A little underpowered but we were warned about that. Very clear instructions about how to bring the car back to the airport. Very helpful staff came in at 7am (office opens at 9 officially). Very happy with the value overall… Read Full Review

Toprentacar's Response to Asm284's Review

Written on: 24/09/2018

Dear Customer,

We really appreciate the comments and the rate you give us. We are committed to provide an excellent experience for our customers, then we are happy to know that we are achieving our goal.

Thank you for choosing Top Rent A Carl!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Everthing was great”

Written on: 20/09/2018 by burk (1 review written)

Everything went very smoothly, the guys who brought the car to us didnt speek english very well, but it didn’t really matter even though this was the first time we ever rented a car! The car was good and the customer service that we unfortunately had to call when a warning light came on in the car was friendly and helpful. 10/10 would rent again!… Read Full Review

Toprentacar's Response to burk's Review

Written on: 24/09/2018

Dear Customer,

We really appreciate your comments regarding the service provided by us. We hope you have a great trip and in the near future you can choose our services again.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Very successful car rental!”

Written on: 19/09/2018

Our Top Rent-a-car hire from Plovdiv Airport all worked very well. The very pleasant, English-speaking rep was there to greet us off the plane, which was late. He went through the paperwork quickly & efficiently, and our hired Ford Fiesta was just what we needed. Return of the car to the airport was smooth, and the price for the whole service very competitive. Thank you for helping to make our visit to Plovdiv so enjoyable!!… Read Full Review

Toprentacar's Comment

Written on: 20/09/2018

Dear Customer,

Thank you so much for your feedback!

We appreciate your kind words and we are glad that you were satisfied with our service!
Hope to see you soon again!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“very good value !!!!”

Written on: 17/09/2018 by GaigeFlynn (1 review written)

We got a new clean car. The staff was very courteous and welcoming at the airport when we arrived to pick up the vehicle. All the tools needed were in the vehicle… Read Full Review

Toprentacar's Comment

Written on: 20/09/2018

Dear Customer,

Thank you so much for your kind review!
Our employees always strive to give the best service to our customers because that is what they deserve! We hope to see you again.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Truly Top Rent A Car”

Written on: 16/09/2018 by Graeme1868 (1 review written)

I have used global rental companies all over the world. Our rental experience was truly TOP. Fast processing, great customer service, car exactly as booked (including make and model) WiFi worked perfectly even in remote areas in Bulgaria.. Return was so simple and easy. No stress, no hassle! Will absolutely use again next time in Bulgaria!! Thank team Top Rental Burgas!!… Read Full Review

Toprentacar's Response to Graeme1868's Review

Written on: 20/09/2018

Dear Customer,

Thank you for your feedback!

Customer's satisfaction is something that we always strive to achieve and our company is constantly trying to exceeded market expectations and be professional and friendly.
The opinion of every customer is priceless for us and it motive our development.

We are pleased to know that you are happy with our services and will be very glad to meet you again in the future.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Top Class Experience ”

Written on: 16/09/2018 by Wavesgroup (1 review written)

Great service from start to finish. Very pleasant chap dropped the car outside my house in Veliko Tărnovo and explained everything to me in English . Car was good , no faults. I dropped the car off at Sofia airport and unfortunately for me I had to rush as there were bad roadworks with no diversion signs so I was late. I left documents in the post box of office, then forgot to hand in car keys and take my driving license out of the wallet ! So I then had to give keys to coffee shop and ask… Read Full Review

Toprentacar's Response to Wavesgroup's Review

Written on: 20/09/2018

Dear Customer,

Thank you for your review!

We are glad that in spite of the interesting performance you had, you enjoyed your journey and succeeded to see many beautiful places, cultural and historical landmarks in our country!

We will be happy to see you again!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Good but a little annoyed regarding the fuel gauge.”

Written on: 15/09/2018 by PWSCARBG (1 review written)

For the second time in September (rented on two separate occasions) I was upset that after asking the fuel attendant at the nearest fuel station to Burgas Airport to fill the hire car up (and I heard the back pressure click to stop the attendant from fuelling because of a full tank) your staff wanted to charge me because the fuel gauge did not show the needle right on the full position. This needs to be addressed. Regards … Read Full Review

Toprentacar's Response to PWSCARBG's Review

Written on: 20/09/2018

Dear Customer,

Thank you very much for taking time on writing a review!
We apologize about the inconvenience you had.
We hope that after explanation and clarification the case was solved successfully.

Don't hesitate to use our customer service department to report any issues regarding your rental.

We hope to see you soon again!

Kind Regards
--
Top Rent A Car
Customer Service


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★★★★★

“Car hire. Varna. Bulgaria”

Written on: 15/09/2018 by AliG5 (1 review written)

Good clean new, good value car. No hidden charges or rip offs. Staff polite and efficient. No previous experience of car hire in Bulgaria but well impressive. Well done guys!… Read Full Review

Toprentacar's Response to AliG5's Review

Written on: 20/09/2018

Dear Customer,

Thank you very much for taking time on writing this amazing review!
You described perfectly the goal we wanted to achieve by creating Top Rent a Car. We are very happy that you got such a good impression.

We hope to see you next year!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★☆☆

“Recent car rental experience”

Written on: 14/09/2018 by giveup1 (3 reviews written)

As I have been regular customer with you, the Fiesta rental car was showing 78000 miles on the clock. I was hoping to get a better car with low mileage. I was always concerned about traveling long distances, in case the car breakdown problems while I could be in some remote area. Next time I will checked car more carefully before accepting the contract. … Read Full Review

Toprentacar's Response to giveup1's Review

Written on: 16/09/2018

Dear Customer,

Thank you very much for your feedback.

We appreciate you as our customer and we are very sorry that this time you are not satisfied with your rental.
We want to assure you that our cars are inspected thoroughly before and after each rental and they are in perfect technical condition.
Most of our vehicles are 2017-2018 year of production.
We hope to see you soon again and we will make sure next time you get a new car!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“TOP”

Written on: 14/09/2018 by volkerbronheim (1 review written)

can only recommend, very friendly staff, everything very fast and professional run. Get a new car, tip top condition, and the rental price was great too. Thanks again to really recommend… Read Full Review

Toprentacar's Response to volkerbronheim's Review

Written on: 16/09/2018

Dear Customer,

Thank you very much for taking your time on writing such a positive review! We really appreciate it! Hope to see you soon.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Citroen C3”

Written on: 10/09/2018 by Gehob (1 review written)

Friendly personel when we arrived and also when we departed. The Citroen C3 is a good car to drive. When we are in the future again in Bulgaria we will come back to your compagny. Alse because of the car we had a great stay… Read Full Review

Toprentacar's Response to Gehob's Review

Written on: 11/09/2018

Dear Customer,

Thank you for your feedback!

Our team always strive to provide professional services to all our customers in order to contribute for their good vacation or business trip and to be nice memory to remember.
You are very welcome anytime when you need to rent a car.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“TOP RENT A CAR .. TOP CLASS”

Written on: 10/09/2018 by KorayYANIK (1 review written)

Excellent service started at front desk at arrival hall Sofia Airport Terminal 2, nice warm welcome by staff and ended up with quick return procedures at airport back again. Always smiling people and great service.. Car was exactly whatever they promised in their website.. All I can say TOP Rent A Car company gained loyal customer and I am gonna book my car reservations with them only from now on. … Read Full Review

Toprentacar's Response to KorayYANIK's Review

Written on: 11/09/2018

Dear Yanik,

Thank you for your positive review!
We truly appreciate that you valued not only the basics of the car rental but the small details. We are extremely happy that we'll have you as our loyal customer from now on!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Very nice also for young people”

Written on: 09/09/2018

I got a very very nice Car, which was very good to drive. Everything went well and the car was perfect for all kinds of street in Bulgaria. The Stuff was really friendly and the borrow and return was very quick and without problems… Read Full Review

Toprentacar's Comment

Written on: 10/09/2018

Dear Customer,

We are so glad to read your experience with Top!

We would like to thank you for your positive comments regarding our staff’s friendliness and the car provided.

Your feedback will motivate us to continue working in the same direction.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Picking up the car from the airport was a very easy...”

Written on: 08/09/2018 by Dellboy1970 (1 review written)

Picking up the car from the airport was a very easy experience and was done very professionally by the staff and due to this it wasn't the first time I have used Top Rent-A-Car and won't be the last. Due to the car having its own car park at the airport, pick up and drop off of the car was made very easy… Read Full Review

Toprentacar's Response to Dellboy1970's Review

Written on: 10/09/2018

Dear Customer,

We really appreciate that you took time on writing a review for Top. We are happy to hear that you were so satisfied!

We will be very pleased to see you again in the future when you need car rental services!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Great Company”

Written on: 07/09/2018 by Vickyemilova (1 review written)

we needed a car last minute, and the VW golf +gps was sold out online...but I called the office and they managed to get it for me. The car was in really good condition and we had zero issues with it! Getting the car didn’t take long and also returning it was quick and easy. I was honestly afraid about renting a car, but this company proved that I had nothing to worry about. Also, the staff was great! :)… Read Full Review

Toprentacar's Response to Vickyemilova's Review

Written on: 10/09/2018

Dear Cusomer,

Thank you for your review!

We really appreciate you took time on sharing your experience with Top. We hope to see you again in Sofia or other of our offices in Bulgaria.
You can always rely on us.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Responsive, helpful and pleasant to work with”

Written on: 04/09/2018 by LawrenceScott (1 review written)

very good experience with the company. It was recommended to us by a taxi driver and lived up to our expectation. Booking over the internet was simple in quick. Work with the agents at receiving the car and at return was very nice also. As a recommendation, I would hope for a greater selection of cars, esp with automatic transmission… Read Full Review

Toprentacar's Comment

Written on: 04/09/2018

Dear Customer,

Thank you for your feedback!

Providing profitable prices and brand new vehicles is something on which our company is based.
All our customers are so valuable for us and we always try to treat them respectfully and friendly.

We will be very glad to meet you again as our customer.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Good price for an automatic car”

Written on: 04/09/2018 by 325Weeks (1 review written)

the car renting process was a bit long at the airport, but the car was the one I chose when I booked on internet, and the return of the car was very easy and quick. The price of the insurance was a bit high, and not very well explained when booking on internet site… Read Full Review

Toprentacar's Comment

Written on: 10/09/2018

Dear Customer,

Thank for your review and we are sorry if the delay caused you any inconvenience. In Top Rent A Car we offer Full Protection service. The conditions are written on our website. Our call center is always at customers' disposal for all questions.
We hope you enjoyed the car and your holidays!

Kind Regards
--
Top Rent A Car
Customer Service

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