written by BazzR62 on 01/10/2023
Since the company pulled out of the airport terminal 2 the service to pick up and drop off a car has got extremely slow, one hour each is my recent experience. The shuttle bus service has an extremely slow turnaround and there should be separated on book and off book desks.
written by GTLZ on 28/09/2023
A good car, fast check-out and a quick transfer to the airport.
written by 445Lyons on 28/09/2023
Booking directly online was really easy. On arrival at the Burgas office (opposite the airport) we were greeted by the most amazing young gentleman who was extremely friendly, he spoke fantastic English and was amazingly helpful. This member of staff helped with understanding all the paperwork and terms of rental (be warned that Bulgaria still does everything in paper format, so leave plenty of time for all the signing of documents and receipts.) Once all the paperwork was completed, we were handed all the documents for the vehicle and given the key. The parking lot is just by the office and we had to find the vehicle ourselves. The car was the exact model we had reserved, super clean inside and out. The vehicle was a fairly new model and had a lot of mod cons. Lots of sensors, cameras and a sat nav. There are many new road layouts in Bulgaria since we last visited four years ago and different speed restrictions. The car picked up on many of the speed limits but did get a little confused on the new roads. Returning the car was easy enough (we returned to the airport office as it was out of hours.) I did get confused on where to park the car at the airport, so just ended up parking in a normal parking space. The office is a little kiosk in the arrivals hall. You take the parking ticket from the entrance of the airport and hand it in to the staff at the airport Kiosk. The lovely young lady was very friendly. She took the documents, went and found the car to do the inspection (took around 15-20 mins) and returned happy with the vehicle check. She filled out the deposit return forms (a few more signatures required,) and all was completed. Just make sure you leave plenty of time to be able to check in and clear security. It was quiet when we returned but could get busy in peak season. Overall I would highly recommend!
written by on 28/09/2023
Car rented for about 10 days. Everything went smoothly from reception to return of the car due to the clear explanations of the staff. Regarding the car itself it was an automatic Clio V with low mileage in perfect state and very clean. I was a bit concerned because I am not very used to automatic cars but after few kilometers I got acustomed to it. The car was equipped with a navigation system that works very well even for remote locations. I had no problems at all with the car altough you needed to be carefull with potholes or road irregularities because the car has low ground clearance and low profile tyres. I think a SUV style car would have been more suitable for Bulgarian roads particularly in the countryside. In total I was very satisfied and I thank the staff for their amability and professionalism.
written by 372Weeks on 26/09/2023
We rented a new Opel Mokka for 44 days. We took it to Romania. We drove 4217km in Romania and Bulgaria. We had to renew the PA for Romania after 24 days. There's a lot of paper pushing with that. Every interaction with staff whether online ,phone or in person was great. I only speak English. Staff English was outstanding. They handled all the cross border details smoothly and efficiently. Everything about the company is great.I choose them hoping for this. They delivered excellence at all levels. We're coming back to BG in January. I'll be renting from TOP again, you should too.
written by Reneez175 on 26/09/2023
Everything from booking on line to picking up the car went without problem. Only suggest one thing, mark the office where you go to return the car. Waited in the office where we picked up the car while those before us were served only to find out it was the wrong office so had to wait in second line.
written by trikoh on 26/09/2023
It has been now some years I’m renting car at Top Rent a Car Bulgaria and I’m very happy with their service, and with the good quality. Prices are also good. I would recommend them without reserve!
written by vdMoore1950 on 25/09/2023
good service ,adventage : new car easy procedure at the collection , and at the return
written by PaulMoreau on 24/09/2023
We felt quite let down in truth as well as being mis-sold to. We booked this company based on it having a presence at the airport to pick the car up from. When we went to the booth we had to queue for over 15 minutes even though there was only a single customer in front of us. There was another man who had dropped a car off. He was getting annoyed because he had been told to wait, and had been waiting for quite a while without being told what he was waiting for. When we reached the front of the queue we were told that the car was actually at ‘head office’ and not at the airport, and we had to get a shuttle to collect the car. The staff member was unhelpful and not at all engaging. When we got to the new location there was another queue to finish the paperwork before we could finally get the car, and we were also told we would have to drop the car off there and not at the airport. The staff at the head office were excellent, and explained the reasons why the car was not where to was promised. However, we received no communication at all prior to this nor a chance to change the booking.
written by jeanmichmuch on 22/09/2023
it was a very good experience, vehicle taken to the airport agency of sofia, shuttle to arrive at the depot not to fare, and pick up in very good English and good explanations. The vehicle was very recent and had 1800 kms, no problem during the rental, the return quickly and without surprise, refund of the deposit easily also! I will surely return with TOP RENT A CAR.
written by 61Taylor-Alt on 19/09/2023
Hyundai i20 waiting for us on arrival. It was easy to drive with good visibility. It proved very economical.The staff were very efficient,helpful and spoke English which made things easier when collecting and returning the car. There were no problems at all with the reliability of the car, but it took a little while getting used to the road centre line auto steering correction and road centre line crossing verbal warning! Good deal for me whatever and well presented.
written by IlyaSoldatkin on 10/09/2023
Received the car in poor condition while two brand new cars were available. Doors were difficult to open and close. The cabin was worn out. Bad smell in cabin.
Written on: 18/09/2023
Hi,
Thank You for Your feedback! Our customers' reviews help us to improve the quality of our services!
We couldn’t find your reservation with us. I would be happy to look into this for you. Please email us with your contact information, your reservation or rental agreement number and more details of your rental. Thank You in advance!
Top Rent A Car
written by PaisleyCoffey on 05/09/2023
So easy to get the car and very quick service and drop off at the airport was quick and easy
written by George_vid on 04/09/2023
I has a very good experience of renting a car with this company. The process was very well organized, the car was very comfortable, the guys in the office spoke very good English so we had no problems in communication. The only flaw I would mention is that no cars were available on the very day we contacted the office but it was due to high demand, so, it’s better to call them in advance. We were able to book a car for the next weekend anyway
written by Roblesja102 on 03/09/2023
I rent a vehicle from Top Rent A Car for the first time. I am very delighted to share the excellent quality of service I received. Starting from the online registration - very well ordered and intuitive site. Very clearly described procedure. At the main office the staff was really friendly and cooperative. Meeting young, smiling people is always a very good start for a journey. The car was new and very well prepared. I had a very useful and pleasant experience with TopRentACar and plan to use the service again.
written by berniesexton on 03/09/2023
I rented a car from Top Rent A Car for an extended period during August and found the whole experience to be worry free! The serve from pick up and drop off was seamless and the car was in a good condition and level of cleanliness.
Written on: 07/09/2023
Dear Customer,
Thank You for Your nice review!
It is our TOP priority to provide a Worry-Free service, as Your comfort and satisfaction play a key role to us. We hope that this visit won't be Your last and we will get an opportunity to see You again in future!
Have an amazing week!
Kind regards,
Top rent a car
written by DaveAshleyWhite on 02/09/2023
Collected from Terminal 1 Sofia by the friendly staff. Taken by bus to the storage yard. Checked out a nice little new Peugeot that we used for a week visiting various in Bulgaria! Car was quite new and clean. Very fuel efficient too! Checked back in before our flight, again with ease, and then dropped back to T1 Sofia Airport! Staff were very friendly and helpful. My Son loved the yellow & blue sunglasses! :0)
Written on: 07/09/2023
Dear Mr. and Mrs. White,
Thank You for Your awesome feedback!
We are very happy to have provided you with such a positive experience in all the aspects of your rent. We will be very glad to see you again soon. Top Rent A Car
written by 194McCormick on 01/09/2023
For the first time, we ordered a car from TOR RENT A CAR thanks to the low-cost website WIZZ AIR. In the future, we liked the simplicity of ordering a car through the site, a large selection of new cars for every taste and pocket. Representatives of the company are polite, hospitable and honest. We have ordered a car several times already and always got what we ordered. The work is very well organized. We recommend to everyone. PS: Today we were informed about a thing forgotten in the car. Thanks to the employees of the company. Pick up next time
written by Wileytl32 on 27/08/2023
New car and good service. Enough space for 3 big suitcases, 2 small ones and some additional small bags. Apple Car Play was available.
written by Carolebarton1 on 26/08/2023
Hired a car with Evie my puppy in a cage change 100euro to clean front Seat for a few hairs. Would not let me hoover it just 100 euro off my deposit. Fuming. Also their contract says ‘Transporting animals, outside of travel cages, designed for this purpose’ Apparently they do it all the time.
Written on: 31/08/2023
Thank you for taking the time leave Your feedback about our services.
From our part, we would like to clarify few important aspects that you did not mention in your narrative.
To begin with, the rules of our company allow the transportation of pets in our vehicles, but only in specially designated cages. You were informed about that at the beginning of the rental and it is clarified in details in terms of the contract that you signed. Upon your return of the car in your presence, it was found that this condition was not met, the interior of the car was very dirty, full of wool and with wet spots on the back seat, which makes it absolutely unsuitable for subsequent use by other customers.
Please note that we are very meticulous about providing cars to our customers in perfect clean condition, and after your rental, this vehicle has to pass deep cleaning and disinfection which will take several days as we need to bring the car to the same high standard as we provided it to you. The collected fee does not cover either the costs for cleaning and disinfection or the days of the car's stay.
We understand that you are frustrated by the sanctions imposed and this is most likely the reason for your negative review, but we encourage you to put yourself in the shoes of other customers, especially with children, health conditions and allergies who will have to rent a car after your use. We hope for your understanding, as our goal is not to charge our clients without regulation, but to offer a high quality of service so that everyone is satisfied and comes back to us again.
We remain available for further communication by email.
Best regards,
Top rent a car"
Written on: 06/09/2023
The dog was in a cage as per their contract, I will put pictures on this site to show clients 100 euro to clean front seat. Your check staff out said 50 euro to clean but you take another 50 euro without permission so deduct 100 euro from my deposit!
Your staff were busy on check in and stayed in cabin not showing me the inside of the car. NO ONE WAS ON THE BACK SEAT !!
I have photos of all of this and so people they LIE about Charges / contract / DO NOT TRUST THEM WITH YOUR MONEY
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Toprentacar's Comment
Written on: 22/09/2023
Hi,
Thank You for Your feedback!
We are very happy to have provided you with such a positive experience in all the aspects of your rent. We will be very glad to see you again soon. Top Rent A Car