Top Rent A Car Bulgaria Reviews - www.toprentacar.bg

★★★★★
4.6 / 5
94.5% of users recommend this
  • Customer Service

  • Value For Money

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Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg

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Latest Reviews

★★★★☆

“Good car, Cheap Price, No need of credit card”

Written on: 21/02/2018 by cvLamb315 (1 review written)

The car was great. New with 17.000 Km and of course petrol. We only paid 60 leva for petrol, which is 30 euros. The whole procedure of taking and leaving the car was fast and relaxing. Also a bus driver was waiting for us, when we arrived at Terminal 2. I will definitely recommend it to a friend… Read Full Review

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★★★★★

“Very good experience”

Written on: 20/02/2018 by Fabio3009 (1 review written)

Everything perfect! Good car, very efficient service… Read Full Review

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★★★★★

“Amazing service, best in the world!”

Written on: 20/02/2018 by miglene (1 review written)

I'm not even kidding. Usually our country is not famous for the customer service, but this company and especially the personnel there are kind, efficient and fast and I've been traveling a lot but never seen such a good service anywhere in the world. Cars are really good and the prices are really cheap. Highly recommended!… Read Full Review

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★★★★☆

“Recommandable car hire”

Written on: 18/02/2018 by McLeodxl302 (1 review written)

Accept one Point, everything was perfect! The registration took a pretty Long time, almost 45 minutes! But the staff was extremly friendly and helpful, the Meeting at the terminal and shuttle to the car parking was perfectly organised. The car was accept some unimportant scretches in a very good condition and very clean! The returning of the vehicle was quick and uncomplicated! Though the Registration was too Long, I will rent again from TOP RENT-A-CAR!!… Read Full Review

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Toprentacar's Comment

Written on: 20/02/2018

Dear Customer,

We are pleased to know that our service suits you and you had a happy rental with our cars!
Our employees always strive to give the best service to our customers, because that is what they deserve!
We apologize that you had to wait during the registration - usually the process of picking the car up takes not more than 10 minutes.
Indeed, our office in Sofia is the most busiest of all our offices and sometimes our some of customers, who arrive at the same time have to wait for a while.
We are striving to improve our service and we have future projects to make the process faster.
We will be happy to see you soon!

Kind Regards
--
Top Rent A Car
Customer Service


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★★★★★

“everything is wonderful, except when giving car back,...”

Written on: 17/02/2018 by AlvinFranklin (1 review written)

everything is wonderful, except when giving car back, it takes too long time to manage... especially if one is in hurry for a flight… Read Full Review

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Toprentacar's Comment

Written on: 20/02/2018

Dear Customer,

Thank you for your feedback!

We are happy that you had wonderful time with our cars!
We always try to provide fast and efficient services to our customers. Because of the huge dynamic over the winter ski season there are some delays for which we apologize.
We will be very glad to meet you again as our customer.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“New and clean auto. Fast service. Not even a sign of...”

Written on: 16/02/2018 by 4epBeu (1 review written)

New and clean auto. Fast service. Not even a sign of problems in our journey. Will use this company again!… Read Full Review

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Toprentacar's Response to 4epBeu's Review

Written on: 19/02/2018

Dear Customer,

Thank you for sharing your experience with us!

We are very proud to know that our customers are happy with the services which we provide. We will always try to be maxim efficient and professional in order to cover your expectations.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Excellent service”

Written on: 16/02/2018 by Jewel118 (1 review written)

Very good service, friendly staff, nice, well-maintained cars… Read Full Review

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Toprentacar's Comment

Written on: 20/02/2018

Dear Customer,

Thank you for sharing your opinion with us!

We highly appreciate all our customers and such feedbacks keep us motivated to continue with our progress.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Excellent service!”

Written on: 16/02/2018 by lbist (1 review written)

I've used Top Rent a Car Bulgaria in the past and I had a very good experience with the Top Rent a Car team then. That's why I decided to use them for my last trip to Bulgaria again. Fast, reliable and caring! I would highly recommend this service to anyone!… Read Full Review

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Toprentacar's Response to lbist's Review

Written on: 19/02/2018

Dear Customer,

Thank you for your kind words and for returning to our services!

Our company deeply respect each customer. Besides the fact that we always try to maintain high level of professional service, our team is friendly and put personal touch during the communication process.


Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Great value for money with professional staff approach.”

Written on: 15/02/2018 by Kefalin (1 review written)

Due to a problem with the originally booked car we got upgraded to a bigger ( they called us few days before the pick up day and checked first if we are happy with it). Pick up procedure was very convenient and took no longer than 20-25 minutes from the time we got picked up from the terminal2 in Sofia till the time I got the keys. Due to a previous bad car rental experience in the past ( other providers) I really check everything on the car before I sign the oaperwork. The staff who was with… Read Full Review

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Toprentacar's Response to Kefalin's Review

Written on: 19/02/2018

Dear Customer,

Thank you for your feedback!

Our customers satisfaction is our number one priority. Because of that we always strive to provide fast and professional service, brand new vehicles and profitable prices.

We'll be happy to see you soon!

Kind Regards
--
Top Rent A Car
Customer Service


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★★★★★

“ Very good experience in car hiring”

Written on: 14/02/2018 by pvClay280 (1 review written)

This hiring went very well. Car was as promised, servise was friendly. When picking the cars they were ready in front of the service desk. Also the returning was quick… Read Full Review

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Toprentacar's Comment

Written on: 19/02/2018

Dear Customer,

Thank you for sharing your opinion!

The complete satisfaction of our customers is what we are trying to reach by providing new and proven car models, competitve prices and professional and flexible services.
We will be very happy to see you for future!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Great service ,great car ”

Written on: 14/02/2018 by CharlieMcCartney (1 review written)

Pick up from the Terminal.Speedy processing of documents.New car.Polite staff.Resonable price… Read Full Review

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Toprentacar's Comment

Written on: 19/02/2018

Dear Customer,

Thank you for your kind words!

We are constantly improving our services trying to satisfy the expectations of our customers and help them to have enjoyable experience with us.

Your feedback will motivate us to continue working in the same direction.

Kind Regards
--
Top Rent A Car
Customer Service

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★☆☆☆☆

“Strange company policies milking the customers”

Written on: 13/02/2018 by NoNoname (1 review written)

You have to be extremely careful,and read everything you sign with TopRentACar.They are constantly trying to make a buck of you for stupid things like winter tires fee,or any kind insurances out of thin air. They give a car that is not full (mine was 6/8),but when you return it full you get no deduction,they just laugh at you the stupid foreigner. Do no get fooled by their low prices,because at the end you end up with higher rates then even the best brands in the industry.Awful,do not go there… Read Full Review

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Toprentacar's Response to NoNoname's Review

Written on: 19/02/2018

Dear Customer,

Thank you for sharing your opinion with us!

Reading your review, we understand that you have made your booking with one of our partners.
Some of our partners offer our vehicles on their websites with winter tires which are not included in the price.
In this case, you have to pay for this service by your arrival.
It should be written on your voucher.
Having an insurance with us is not and never was mandatory, it is optional only by customer request. When the reservation is made through our partner, there is some kind of excess in case of damage or theft. If something happens with the vehicle we provide all needed documents to the customer in order to purchase refund from the insurance.
Our fuel policy is "full to full", if you have picked the car up with 6/8 of the tank, you should drop the car off with the same tank.
We highly respect all of our customers and try to provide them with professional service. Some attitude different than that is not tolerate from our management and we can take the needed measures in order to deal with it.
Please, provide us by mail with more details about your rent /reservation number, dates and etc./ in order to check this case further.

Kind Regards
--
Top Rent A Car
Customer Service


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★★★★★

“Everything you expect from rent a car company”

Written on: 13/02/2018

Got an upgrade and in the middle of the night the service was excellent. Would continue to rent cars from this company any time… Read Full Review

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Toprentacar's Comment

Written on: 19/02/2018

Dear Customer,

Thank you for sharing your good experience!

Your review is great motivation for our team! Our company is at your disposal when you need car rental! As returning customer you can take advantage on our loyalty program MyTop.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Fiesta hire”

Written on: 12/02/2018 by gbTaylor88 (1 review written)

Excellent service at both beginning and end of hire. Automatic Fiesta was just the job. Really pleased. Thank you… Read Full Review

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Toprentacar's Comment

Written on: 12/02/2018

Dear Customer,

Thank you so much for your feedback! We appreciate your kind words and we are glad that you were satisfied with our service! Making our customers happy is our main goal which we always strive to achieve.
We remain at your disposal anytime when you need car rental services!

Kind Regards
--
Top Rent A Car
Customer Service






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★★★★★

“3rd time rental”

Written on: 11/02/2018 by MarioKlein (1 review written)

3rd time renting with Top Rent A Car. Always a very efficient and helpful team. Don’t be put off by off site pick up as they are always there to meet you at the airport and it ends up being a quicker experience anyway. Wouldn’t hesitate to recommend and will definitely use every time I visit Bulgaria… Read Full Review

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Toprentacar's Comment

Written on: 12/02/2018

Dear Customer,

Thank you for your kind words!

Providing professional high quality car rental service to our customers is the main goal of Top Rent A Car and your satisfaction will boost our efforts to continue in the same way.

We hope that we will see you soon!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Great services”

Written on: 08/02/2018 by Marthak406 (1 review written)

Car was almost new and it was as it is shown on the pictures. Great customer service, fast and friendly. I use Top Rent A Car every time I travel to Bulgaria and will keep using their services… Read Full Review

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Toprentacar's Comment

Written on: 08/02/2018

Dear Customer,
Thank you so much for your feedback!
We appreciate your kind words and we are glad that you were satisfied with our service!

Hope to see you soon again!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Coche nuevo”

Written on: 08/02/2018 by Dominguezxa1971 (1 review written)

Alquile Renault Clio del 2017. Coche nuevo, tan sólo 2.800km. Perfecto. La única pega es que no nos esperaba nadie en Terminal 2 y tras media hora de espera tuve que llamar para que vengan a buscarnos. Lo demás fenomenal. Es la segunda vez que alquilo coche de Top-rent-a-car. Totalmente recomendable. 5 estrellas… Read Full Review

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Toprentacar's Comment

Written on: 08/02/2018

Dear Customer,

Thank you for taking the time to give us a feedback! We read every single one because improving our service is our one goal.

We are happy, that your car rental covered your expectations and that you are satisfied with the vehicle you used.

We'll remain at your disposal for future inquiries.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“This is the 3rd time we rent a car, everything went smooth”

Written on: 08/02/2018 by Hastingsvl327 (1 review written)

This is the 3rd time we rent a car, everything went smooth… Read Full Review

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Toprentacar's Comment

Written on: 08/02/2018

Dear Customer,

Thank you for sharing your experience!
We are glad, that you are satisfied with the service we offer.
Our team strives to provide the best car hire experience possible.

We will be very happy to meet you again.
--
Top Rent A Car
Customer Service

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★★★★★

“very good service ”

Written on: 07/02/2018 by DominikPoole (1 review written)

very good price good services very friendly… Read Full Review

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Toprentacar's Comment

Written on: 07/02/2018

Dear Customer,

Thank you for your feedback!

We are always trying to provide the best car rental service.
The satisfaction of our customers is and always will be our main purpose.
We will be very glad to meet you again as our returning customer.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Great service, new car, fast and efficient”

Written on: 06/02/2018 by 239Newman (1 review written)

Last minute booking request was answered quickly; the guys at the office were efficient and friendly, answered all questions; return was similarly effortless. One of my best experiences renting a car, would gladly recommend them… Read Full Review

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Toprentacar's Comment

Written on: 07/02/2018

Dear Customer,

Thank you for the kind words!

We are always trying to provide the best car rental service and the professionalism of our staff is very important part of achieving our purpose.

We remain at your disposal for future.

Kind Regards
--
Top Rent A Car
Customer Service

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