Top Rent A Car Bulgaria Reviews - www.toprentacar.bg

★★★★★
4.6 / 5
94% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★★

“Great service and great team”

Written on: 30/07/2021 by Roneysoweid (1 review written)

Fantastic rental company with amazing staff. Car was brand new and friendly staff to talk to them. They made everything very clear and answered all my questions. The tram speaks fluently english which helps a lot… Read Full Review

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★★★★★

“No troubles afterwards ”

Written on: 27/07/2021 by RobertLu (1 review written)

Very good and brand new car. Afterward I got my deposit back immediately… Read Full Review

Toprentacar's Response to RobertLu's Review

Written on: 28/07/2021

Dear RobertLu,

Thank you for your feedback.

We're glad that you enjoyed our brand new automobile you rented from us. Thank you for noting that you got your deposit immediately.

Looking forward to visit us again soon!

Sincerely,
Top Rent A Car
Customer Service

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★★★★☆

“Only issue I had was with a potential extension of my...”

Written on: 22/07/2021 by Whiteheadgz275 (1 review written)

Only issue I had was with a potential extension of my rental. I had already paid for a four day rental, however when I reached out to the team to request to return the car with a couple of hours delay (still falling within the four day price I had paid) was advised I would be charged extra… Read Full Review

Toprentacar's Comment

Written on: 22/07/2021

Dear Whiteheadgz275,

Thank you for being our customer and your feedback.

Please note that according to our Terms and Conditions:

In case of delay in returning the car after the expiration of the rental agreement without notice, the client is charged as follows: up to 1 hour - half a day; from 1 to 4 hours - one rental day; from 4 to 24 hours - two days, over 24 hours - every next day in double amount.

Except this we are glad that everything else went well with your rental.

Hope you will use our services again in the future.

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“Top car top Service ”

Written on: 21/07/2021 by 436Hayden (1 review written)

Top Service, top car, everything went well. Thanks a lot… Read Full Review

Toprentacar's Comment

Written on: 22/07/2021

Dear 436Hayden,

Thank you for your feedback.

It is great that you were very happy with your rental with us. Your kind comments regarding our top service and cars are appreciated.

Looking forward to visit our car park any time again soon!

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“Correct and new cars”

Written on: 21/07/2021 by Piekie (1 review written)

Correct in time and new cars… Read Full Review

Toprentacar's Response to Piekie's Review

Written on: 22/07/2021

Dear Piekie,

Thank you for being our customer and for your feedback.

We are glad that you were satisfied with our new cars and had a pleasant rental.

Looking forward to visit our car park any time again soon!

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“Excellent experience”

Written on: 17/07/2021 by Peedo (1 review written)

Both the car and service were excellent. We enjoyed it very much… Read Full Review

Toprentacar's Response to Peedo's Review

Written on: 19/07/2021

Dear Peedo,

Thank you for your high rating.

It is great that you found both our car and service excellent and that you had a pleasant rental.

We are looking forward to visit us again soon.

Sincerely,
Top Rent A Car
Customer Service

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★☆☆☆☆

“Car broke down, forced to pay for an upgrade.”

Written on: 12/07/2021 by PetarCh (1 review written)

For the first time ever my car broke down on the way to the mountain hut while i was driving. When I called, the dispatcher said this car (Citroen C3) does that occasionally due to high altitude... in any case - it had happened many times before and this was a known problem for this car. This was not disclosed to me when I picked the car up from the airport. I was instructed to detach the battery and reattach it (no tools were provided for this in the car, so had to go ask random ppl around… Read Full Review

Toprentacar's Response to PetarCh's Review

Written on: 13/07/2021

Thank you for your feedback.

We are sorry that you had a bad experience.

Please be informed that the automobile Citroen C3, from the lowest class, has the smallest engine and finds it difficult to climb at high altitudes. Once you planned to go to the mountains, you had to rent a powerful car suitable for there.

Our colleagues immediately tried to resolve your issue by giving you different options that you can try such as detach the battery and reattach it. We also offered you a replacement of the vehicle or an upgrade at your request. You chose to pay for the upgrade we provided you with another automobile.

Hope you will use our company again in the future so we can create a better impression in you.

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“Excellent service and modern car”

Written on: 08/07/2021 by ChrisKSofia (1 review written)

Excellent helpful service. Modern car. I made a small error when booking the car and the call centre were very friendly and able to resolve without issue. Thanks… Read Full Review

Toprentacar's Response to ChrisKSofia's Review

Written on: 13/07/2021

Dear ChrisKSofia,

Thank you for your review.

We are pleased to know that you enjoyed our excellent service and modern car. It is great that our employees reacted quickly to resolve the issue you experienced.

Looking forward to use our updated auto park again soon!

Sincerely,
Top Rent A Car
Customer Service

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★★★★☆

“Decent family car and a great service”

Written on: 06/07/2021 by Smithjm184 (1 review written)

The service for pick-up and return was great and quick. No pressure for extra insurance, just a standard deposit.The Clio IV station wagon is a great choice for families of four, it took three larger suitcases in the boot! Not new (95 000 km) but it is still fuel-efficient on the fast roads… Read Full Review

Toprentacar's Comment

Written on: 07/07/2021

Dear Smithjm184,

Thank you for your review.

It is such a great pleasure to know that you encountered a good service for pick-up and great and quick return. We are happy that our customers find our automobiles Clio 4 to be a great choice for families.

Looking forward to visit us again soon!

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“Absolutely fine with a great price”

Written on: 05/07/2021 by Niklas91 (1 review written)

Paid 209€ with insurance and unlimited km. Got exactly the car we ordered. It was almost Brand new with only 4000km on the clock, Clean and intact. Staff was helpful and friendly and deposit got refunded immediately upon return. For sure our choice again If the need arises!… Read Full Review

Toprentacar's Response to Niklas91's Review

Written on: 06/07/2021

Dear Niklas91,

Thank you for your detailed review and the 5 star rating.

It is wonderful to know that we provided you with exactly what you expected. Your nice comments about the brand new automobile, clean and intact are very much appreciated. It is also great that you found our staff helpful and friendly.

We will be looking forward to visit us again soon!

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“Everything perfect.”

Written on: 04/07/2021 by RobertNowak (1 review written)

Another car rent with Top Rent A Car in Bulgaria. Everything booked and paid online. Good choice of cars to rent, although for us a Renault Clio was enough (fit all the suitcases and three persons). Competetive prices in comparison to other rent-a-car's. Very good service both at check-out as well as check-in. Had a little problem with check-in as a dent in the front wind-shield was noticed. But the Burgas airport station's manager handled everything on the spot and the deposit was swiftly… Read Full Review

Toprentacar's Response to RobertNowak's Review

Written on: 05/07/2021

Dear RobertNowak,

Thank you for reviewing our company.

It is such a pleasure to know that everything went great during your rental with us and you enjoyed your choice of Renault Clio. Thank you for your comments about our competitive prices and very good service.

We are sorry that you had a little problem with check-in but we are glad that everything was handled properly and quickly resolved. Thank you for recommending our company.

Looking forward to use our rental services next time you need!

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“Super!”

Written on: 01/07/2021 by PetrMarkus (1 review written)

Everything's all right… Read Full Review

Toprentacar's Response to PetrMarkus's Review

Written on: 02/07/2021

Dear PetrMarkus,

Thank you for your high rating.

We are pleased to know that we managed to cover your expectations during your rental.

We will be looking forward to use our company again soon!

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“Travelling Bulgarian coastline”

Written on: 01/07/2021 by DariaMaria (1 review written)

Everything was perfect from getting the key till time to return the car. We had renault capture with automatic transmission. The car was new, silent and economic. The trip across the Bulgaria was pleasure. All formalities were carried out quickly and efficiently. In plus was equipment, the radio, GPS, and large trunk. We could also count on discounts at partner petrol stations… Read Full Review

Toprentacar's Response to DariaMaria's Review

Written on: 02/07/2021

Dear DariaMaria,

Thank you for your positive review.

We are pleased to hear that everything was perfect during the rental. Thank you for noting that you enjoyed the new, silent and economic Renault Captur. Your comments about our quick and efficient service are much appreciated. We are glad that our customers find it helpful that we give them discounts for petrol stations.

Hope that you will use our services again soon!

Sincerely,
Top Rent A Car
Customer Service


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★★★★★

“Perfect service and great quality car”

Written on: 28/06/2021 by istanev93 (1 review written)

I've been using Top Rent A Car for a few times and every time I am really pleased with the staff and with the cars that they provide - always new models, great quality, super clean, hassle free documentation. Would recommend to anyone to use them!… Read Full Review

Toprentacar's Response to istanev93's Review

Written on: 28/06/2021

Dear istanev93,

Thank you for taking the time to share your experience.

We are delighted to know that you have been using our company several times and you were satisfied by our staff and our cars each time. Thank you for your kind comments about our new models automobiles, great quality, high level of cleanliness and hassle free documentation. We appreciate your recommendation.

Looking forward to visit our updated auto park soon!

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“Had a good time”

Written on: 25/06/2021

We had a good time using your service! Everything went smooth, took a brand new car Renault Clio V 2021 automatic! The staff is very professional and kind, explained all that we need to know in clear language!… Read Full Review

Toprentacar's Comment

Written on: 25/06/2021

Dear Customer,

Thank you for the nice feedback and the high rating given.

It is wonderful to hear that you had a good time with our company. Thank you for expressing your enjoyment from our brand new Renault Clio V. Your comments about our professional and kind staff are appreciated.

Looking forward to use our services again in the near future!

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“The best car rental company! ”

Written on: 24/06/2021 by Anita12345678 (1 review written)

Every time I need to rent a vehicle, Top Rent A Car is my first choice! Amazing staff and always new and of high quality cars! Definitely recommend!… Read Full Review

Toprentacar's Response to Anita12345678's Review

Written on: 24/06/2021

Thank you for taking the time to share your experience.

It is wonderful to know that you were satisfied with all your rentals from our company. Thank you for your great comments about our amazing staff and high quality cars! Your recommendation is priceless to us.

Looking forward to visit us again soon!

Sincerely,
Top Rent A Car
Customer Service

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★★★★☆

“Good to go”

Written on: 20/06/2021

Very satisfied with the service once I picked up the car, which was ideal for my trip and being diesel very economical. Everyone was very helpful. Only frustration was substantial wait to get the car at the airport kiosk in Sofia which was more to do with the people in front of me in the queue who wanted to discuss every line of the contracts in surroundings which were less than totally covid compliant. People should check it out online/by email or on the phone before they arrive. Also my… Read Full Review

Toprentacar's Comment

Written on: 21/06/2021

Dear Customer,

Thank you using our company and rating us.

We are sorry that you needed to wait in a queue. Please note that this is not a common practice and we strive to provide fast and efficient service to our clients.

Except this, we're happy to know that you were satisfied with our services and that you enjoyed the automobile you rented.

Hope you will use our company again soon!

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“Best Rent a Car”

Written on: 16/06/2021 by FBF_GRAPHICS (1 review written)

since years only with Top Rent a Car company, best services, new cars, hope in short time to reopen the bureau on terminal 1 too. keep doing the right job!… Read Full Review

Toprentacar's Response to FBF_GRAPHICS's Review

Written on: 16/06/2021

Dear FBF_GRAPHICS,

Thank you for the high rating given.

We are pleased to read that we have manage to reach all your expectations and that you have had a good rental experience for many years. Your comments about best service and new cars are greatly appreciated.

Looking forward to use our services again in the near future!

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“Great rental company ”

Written on: 15/06/2021 by Dondany (1 review written)

The car was as described.Very clean in and out.The staff was very kind. Recommend it!… Read Full Review

Toprentacar's Response to Dondany's Review

Written on: 16/06/2021

Dear Dondany,

Thank you for for the feedback.

We are glad that everything went well during your rental with us. Your kind comments about the cleanliness of the car and our kind staff are highly appreciated.

Looking forward to visit us soon!

Sincerely,
Top Rent A Car
Customer Service

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★★★★★

“One week rental”

Written on: 12/06/2021 by HeshamTaman (1 review written)

I rented a VW passat as soon as I landed and I was surprised that the car is brand new with 26km on the clock, the staff was professional and helpful. The car came with a baby seat and portable Internet which both were good. I would definitely recommend the company to my family and friends. Thanks guys keep up the good work. … Read Full Review

Toprentacar's Response to HeshamTaman's Review

Written on: 15/06/2021

Dear HeshamTaman,

Thank you for using our services and sharing your feedback.

We are extremely happy to know that you enjoyed the brand new VW Passat and you encountered professional service by our staff. Thank you for noting that the baby seat and the portable internet were good. Your recommendation is priceless to our team.

Looking forward to visit us again soon.

Sincerely,
Top Rent A Car
Customer Service

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