Top Rent A Car Bulgaria Reviews - www.toprentacar.bg

Sofia Airport (Arrivals Hall); Varna Airport (Arrivals Hall), Burgas Airport (Arrivals Hall); Plovdiv, Sozopol, Nessabar
★★★★★
4.6 / 5
94% of users recommend this
  • Customer Service

  • Value For Money

Description (provided by business)

Top Rent-A-Car is one of the leading car rental companies in Bulgaria and one of the fastest growing car rental companies in the Balkans. Our company operates with the largest car fleet in Bulgaria with more then 2000 automobiles. Our cars are brand new or up to 2 years old. We have offices in Sofia Airport, Varna Airport, Burgas Airport. We guarantee to our clients: 24/7 customer support, airport offices and hotel deliveries, new cars, polite and friendly employees
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Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg

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Latest Reviews

★★★☆☆

“Be aware if you prefer to pay in cash. ”

Written on: 13/09/2020 by MGenov (1 review written)

This is the third year in a row I hire a car from Toprentacar. Haven't experienced problems with the cars themselves, but the service can be improved, especially this year. Since I paid the rental cost in cash, the officer at the desk in Terminal 2 (Sofia Airport) didn't have change, so I agreed that the small amount (around 7.80 leva) be returned to me when I return the car, along with the cash (600 lv) which I left as deposit. It is another question why should this "deposit" be required… Read Full Review

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★★★★★

“Brand new car and great service”

Written on: 08/09/2020 by vmanchev (1 review written)

This time I've got almost a brand new car - just 8.5k km on the clock. Smells like new, drives like new. Fast and reliable service. Highly recommended… Read Full Review

Toprentacar's Response to vmanchev's Review

Written on: 12/09/2020

Thank you very much for the kind words!

We are very happy that our service has fulfilled your expectations and that you enjoyed our vehicle!

We hope to see you again soon!

Kind Regards
Top Rent A Car
Customer Service

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★★★★★

“We were very happy with the service!”

Written on: 07/04/2020 by georginenkov (1 review written)

We have used the services of Top Rent A Car many times and every time we(me and my wife) agree that we will definitely use them again! Very helpful staff and vehicles that are clean, new and not much branded(very important!). We are hoping to be able to travel to Bulgaria soon again and we will definitely use Top Rent again!… Read Full Review

Toprentacar's Response to georginenkov's Review

Written on: 28/04/2020

Dear Customer,

Thank you for your feedback!

The highest appraisal which we always strive to achieve is customer's satisfaction. Your feedback will boost our efforts to be the best in the market.

We hope you will see you soon!

Kind Regards,
Top Rent A Car

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★★★★★

“Быстро, просто, без проблем”

Written on: 02/04/2020 by NikolaySM (1 review written)

Good service. I booked a minivan in advance through the site, when whey we arrived in Varna, we received a new Toyota. In general, I liked everything. The service was quick and without surprises. The staff is Russian speaking. There was a small queue in their office, but not critical. It just caught my eye, because at the airport there were still a lot of companies, and the queue was to them. We lived in a hotel in Kavarna, traveled around the sights and drove to Sofia. Consumption no more than… Read Full Review

Toprentacar's Response to NikolaySM's Review

Written on: 14/04/2020

Dear Customer,

We are pleased that you find everything to your satisfaction and that we are continuing to deliver the levels of service that we strive to achieve every day.

We look forward to seeing you again soon.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Citroen C3”

Written on: 02/03/2020 by Nick3216 (1 review written)

We hired the Citroen C3 from Sofia Airport terminal 2. The process was easy and the staff polite and helpful. We were going to near Karnobat and used the A1 highway. The car is not ideal for high tide as it is vastly underpowered. The small engine at speeds of 100 kph was struggling and heavy on fuel. On any roads over taking slow vehicles it was difficult to get any momentum going. The car is great for city and large town work and short journeys. It would be good to have this car’s… Read Full Review

Toprentacar's Response to Nick3216's Review

Written on: 04/03/2020

Thank you for your feedback!

We are glad that you received good customer service and we believe that happy staff means happy customers and it is great to hear that this works! The team are polite and really work hard to ensure that our clients have a wonderful experience.
We want to inform you that our auto park operates with a large number of different class cars with different engine power and if you need something more comfortable for your next rent, our booking department will be glad to assist you and provide you with different options.
We could advise you to check our VW Passat, VW Touareg and Toyota Verso, which will make your next trip more comfortable and will give you the opportunity to drive at a higher speed.

Please go to our website, where you could see all of the available vehicles at the moment.

We are looking forward for our next meeting!

Kind Regards
--
Top Rent A Car
Customer Service

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Nick3216's reply to Toprentacar's Comment

Written on: 05/03/2020

Thank you for your reply. I am renting from you another 3 times this year. I have rented the Renault car which I have used before and is a good car that is ideal for all types of driving.

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★★☆☆☆

“Be careful to avoid being made to pay for airport...”

Written on: 22/02/2020 by Mancunian2 (1 review written)

I’ve been renting cars with this company for four consecutive years and had very good experience... till this last time... Upon returning the car I took a ticket when entering the underground car park at Sofia airport, as I’ve been doing in previous years. I gave it to the person whom I returned the car to,so they have a record for the time I entered the car park. However, they said I should go upstairs in the terminal and pay for parking (2 leva) as I should have used a card contained in… Read Full Review

Toprentacar's Response to Mancunian2's Review

Written on: 26/02/2020

Dear Customer,

Thank you for your detailed review!

We understand that the procedure for the parking is a little bit annoying, however at the moment we should pay for every ticket to the Sofia Airport and this is the reason we provide cards for free entrance to every customer.
We will take in consideration your comment and inform our customers more detailed how to use their cards.

Please apologize for any inconveniences caused!

We will be glad to work together again in future.

Kind Regards,

Top Rent A Car
---
Customer Service

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Hurryup23's Response to Mancunian2's Review

Written on: 06/03/2020

This may happen in any company, be sure. I had a similar issue with another service.

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★★★★★

“How I managed to be on time”

Written on: 04/02/2020 by dimitarbalev (1 review written)

First time renting a car in Bulgaria - not going to lie I was really skeptical at first. However Top Rent a Car proved to be a very reliable company - from what I read they have the largest rent-a-car fleet in Bulgaria. My experience started very good - I managed to be on the road 15 minutes after I went to the Top Rent a Car desk in Sofia Airport. I rented a VW Polo 2019 with Navigation - incredibly happy with the car - good for the traffic in town and very comfortable for long rides out of… Read Full Review

Toprentacar's Response to dimitarbalev's Review

Written on: 05/02/2020

Thank you for trusting us to supply your recent car hire and also for taking the time to write a detailed review of our service.
We are delighted that you had a good experience with us and that everything was up to your expectations. We believe that happy staff means happy customers and it is great to hear that this works! The team are great and really work hard to ensure that our clients have a wonderful experience.

We hope that this first visit won´t be the last and that we can look forward to seeing you again soon


Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Excellent service, fast and accurate”

Written on: 01/02/2020

I had doubts as I made the choice to receive the car early sunday morning on an adress, but it was delivered right on time. Polite and helpful staff, answered all my questions. No annoying calls and check ups from the company for the time of the rent. My only disappointment was that the car didn't have cruise control as I was renting it for a long drive on the highway, but it was not something I couldn't live without :D On the day of return I called them 2 hours earlier to pick up the car as I… Read Full Review

Toprentacar's Comment

Written on: 03/02/2020

Dear Customer,

Thank you very much for taking time to write such a nice review and sharing your experience with Top! You explained it perfectly and we are truly grateful, that you explained the whole process and you valued our service. The fact that you think of Top as the best car rental company, means a lot to us.
Please note that in future if you need something missing or you need assistance our call center works 24/7 and would be glad to assist you anytime you need any help!
We will be glad to see you again soon!

Thanks again and we hope to see you very soon again!
Kind Regards
--
Top Rent A Car
Customer Service

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★★★☆☆

“Disappointed”

Written on: 05/01/2020

Child car seat was too small for a 2-year old (seatbelt was too short). The seat could not be installed properly and was moving, overall this was an unsafe children car seat. The right hand back seat of the car could not be properly locked at the back and was also unstable. The sensors of the seatbelts in the car were too sensitive- as soon as one of us moved to open the window or do anything in the car, the sensors started beeping as if we were not wearing any seatbelts. When receiving the… Read Full Review

Toprentacar's Comment

Written on: 07/01/2020

Dear Customer,

Thank you for your review.

Please be kindly advised that we appreciated every customer's review and value the different opinions.
Please be informed that in order to investigate your case, we would need you to send us your reservation number and we will contact the responsible team from the respective office.
We want to apologize if this caused you inconveniences.

We are looking forward for hearing from you and expecting to work again together soon!


Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“They waited”

Written on: 31/10/2019 by RiIck (1 review written)

Plovdiv airport was shut but the staff still waited for our family which is appreciated. This shows loyalty towards their customers as Top Rent waited outside the airport for us to bring the car back… Read Full Review

Toprentacar's Response to RiIck's Review

Written on: 04/12/2019

Dear Customer,

Thank you for being such a loyal client and for taking the time to write this awesome review!

Our company's aim is to provide high-standard quality services and maintain an excellent lever of customer satisfaction.

Looking forward your next visit at one of our offices!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Absolutely great service. World class. ”

Written on: 27/10/2019 by rumenbr (1 review written)

Perfect service. Absolutely satisfied and I will recommend to everyone. Attitude, approach and entire service was world class. I received exactly what I was promised. Thank you so much & I definitely would use your service again. Car was perfect. No complain at all. Keep up the excellent standard guys. Kind Regards… Read Full Review

Toprentacar's Response to rumenbr's Review

Written on: 04/12/2019

Dear Customer,

Thank you very much for taking time to write such a nice review and sharing your experience with Top! You explained it perfectly and we are truly grateful, that you explained the whole process and you valued our service.

Thanks again and we hope to see you very soon again!
Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Boys Golf Trip”

Written on: 08/10/2019 by AdrianHoward (2 reviews written)

Four guys from UK on a golf trip to Balchik area. Decided to hire Renault Traffic for clubs, luggage and passengers. This was in very good condition and functioned without any problems as Toprentacar man at Varna Airport showed key features of vehicle. Pick up was efficient and return worked well as able to leave one set of luggage at vehicle pick up area before the start of hire of second vehicle. Only problem is return of my hire deposit. The man at office stated that they have some problems… Read Full Review

Toprentacar's Response to AdrianHoward's Review

Written on: 04/12/2019

Dear Customer,

Thank you for your feedback! It is very important to us!

Our company's aim is to provide excellent rental experience and we are happy to know that our clients appreciate it. At Top Rent A Car
you will always find perfectly maintained vehicles at the best prices on the market.
We always carry for our clients and help them deal with the banks and receive their deposits on time.

Looking forward to meet you again!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Amazing service!”

Written on: 07/10/2019 by GerganaSokolova (1 review written)

For years we have been hiring vehicles from Top Rent A Car for our vacation in Turkey and we have never been let down! We live in the countryside so as usual the bus has been delivered to us with all the necessary documentation for crossing the borders. The agent was very nice and friendly! Once again, he explained everything necessary to us! We recommend Top Rent A Car’s services to all our friends!… Read Full Review

Toprentacar's Response to GerganaSokolova's Review

Written on: 04/12/2019

Thank you for giving us this wonderful review.

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Customers like you that make our job wonderful.

We look forward to serving you again.
Kind Regards
--
Top Rent A Car
Customer Service

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★★☆☆☆

“Very poor service during pick-up”

Written on: 16/09/2019 by AddictCZ (1 review written)

What do you expect from a car rental? Decent car is a must so what makes the difference? Service. This time it was quite poor. It took me 90 minutes to get to the front desk of Top company by plane from Prague and then another 45 just to drive off their garage. I found a regular queue of some 3-4 customers when arrived to the front desk yet it took me another 20 minutes just to get served. Everybody had to fill in a complete form of the exact information you had already typed online when… Read Full Review

Toprentacar's Response to AddictCZ's Review

Written on: 23/09/2019

Hi,

Thank You for Your feedback.

We are very concerned about the experience you describe.
So we would like to receive more information about the case as we can not find a customer with your names in our system. Please, provide us with more information about your reservation: reference number, rental period etc by email so we will be able to check the case.
This does not correspond to our standards and high quality service we are constantly trying to provide.

Please, do not hesitate to contact us for further assistance.

Kind regards,

Top Rent A Car
Customer Service

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★★★★☆

“We rented a 9 seater van Renault Transit and we loved...”

Written on: 03/09/2019 by atamatics (1 review written)

We rented a 9 seater van Renault Transit and we loved it. The car was almost brand new and we didn't have any issues. Everyone I interacted with from Top Rent-a-car was very friendly and helpful, which I found very refreshing for Bulgaria. Now, why the four stars: 1) A week before the time to pick the car we received an email that if we'll drive with non-european driving license we'd need an international driving permit which in the US one can obtain for $20 from AAA. The problem was that we… Read Full Review

Toprentacar's Response to atamatics's Review

Written on: 05/09/2019

Dear Customer,

Thank you for sharing your experience with us!

The main purpose of our company is to make customers pleased with the services which we provide and be maximum supportive in each aspect.

The conditions described by you, in fact, are part of the policy of our company. In order not to let customers down when taking a car and not to create unnecessary problems and the impression that the company has "hidden taxes", we described in details all the conditions on our website. Based on your comment, we conclude that there is still something to work on with our partners so that the information we send them about the conditions of our company reaches the customers on time and does not create problems.
We are glad that you appreciated our services and rated them honestly. It is always pleasant and it helps us to take the right steps in the development of the service we offer.

We will be happy to work with you again! Have a nice week.


Kind Regards,
Top Rent A Car
Customer Service

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★★★★★

“Perfect service. Quick, friendly, professional.”

Written on: 17/08/2019 by Bentonsm1967 (1 review written)

Perfect service. Quick, friendly, professional… Read Full Review

Toprentacar's Comment

Written on: 19/08/2019

Dear Customer,
Thank you for your kind words!

Our Client's satisfaction is something that we always strive to achieve and our company constantly trying to exceeded market expectations and be professional and friendly.

We will be happy to see you again!

Kind Regards,
Top Rent A Car
Customer Service

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★★★☆☆

“Ok,but could be better...”

Written on: 11/08/2019 by sermax85 (1 review written)

This is my second time renting from agency. Service and stuff at the Birgas airport are friendly and helpfull. Service was quick and detailed. No issue with that. I had to pay for a parking (system error) when picking up,but was refunded at the end. HOWEVER, my BIG complain is that I was charged extra 6 eur per day because on my (recently obtained new) driving license the date of issue was less then 3 years ago,so they automaticly put me in a group of young drivers. I have experiance 15 years… Read Full Review

Toprentacar's Response to sermax85's Review

Written on: 14/08/2019

Dear customer,

We are sorry about the situation which occured and to hear you are not satisfied with our services! Please contact us at our email. We are going to need more information so we can help you and solve the case.

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★★★★★

“Best experience with car rental at Varna airport yet”

Written on: 10/07/2019 by ep20 (1 review written)

Best experience with car rental at Varna airport yet (I have rented more than 20 times, previously only with the big international brands). Hassle-free check-in and return (I may have been lucky that there was no queue on both occasions). Staff was very polite and competent. Car was virtually brand new. Price was the best on a popular comparison website. Only minor areas for improvement such as to eliminate the need to fill in and sign a few paper forms (there should be no need for paper in… Read Full Review

Toprentacar's Response to ep20's Review

Written on: 16/07/2019

Dear Customer,

Thank you so much for sharing your experience with Top Rent A Car!

We are glad to hear you had such a good customer service experience. We work everyday to improve and receive qualifications like yours.
Our team always strive to provide professional services to all our customers in order to contribute for their good vacation or business trip and to be nice memory to remember.

We will be happy to see you soon!

Kind Regards
--
Top Rent A Car
Customer Service

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★☆☆☆☆

“no longer TopRentACar”

Written on: 25/06/2019 by Jedi0707 (1 review written)

I have been using TopRentACar vehicles for several years. At the beginning, TopRentACar was a small, smart company with reasonably priced vehicles and good service. Unfortunately, this positive image has worsened from the beginning. The system of vehicle pickup and return is now the most ineffective and cumbersome system I've ever experienced in a vehicle rental company. I accepted the long waiting times and the double filling out of forms. Although all data was already entered online at the… Read Full Review

Toprentacar's Response to Jedi0707's Review

Written on: 28/06/2019

Dear Customer,

Thank you for your feedback!

We are very sorry that you have encountered unpleasant experiences during your hiring. Due to the GDPR the documentation should be filled by our customers and we are currently working on this issue in order to make the whole procedure more time-saving.
Our terms and conditions are clearly and accurately written to not leave any confusion or misunderstandings. Also the information about what is the procedure in case of damage, accident etc. is written on the back of your Rental agreement, but in your voucher and in the e-mail, which you receive after pick up as well.

We are sorry about the additional fee you had to pay and the impression we left.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Easy to use website”

Written on: 23/06/2019 by Iskrena (1 review written)

Easy to use website. All information required easy to navigate. My experience is positive. Recommended!!!… Read Full Review

Toprentacar's Response to Iskrena's Review

Written on: 16/07/2019

Dear Customer,

Thank you for such a positive review!

It is great to know that you liked our service and on our website you found easily all the needed information for renting a vehicle from us. We strive to provide an excellent experience to all our customers and their opinion is very important to us.

Looking forward your next visit at one of our offices!

Kind Regards
--
Top Rent A Car
Customer Service

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