Booking directly online was really easy. On arrival at the Burgas office (opposite the airport) we were greeted by the most amazing young gentleman who was extremely friendly, he spoke fantastic English and was amazingly helpful. This member of staff helped with understanding all the paperwork and terms of rental (be warned that Bulgaria still does everything in paper format, so leave plenty of time for all the signing of documents and receipts.) Once all the paperwork was completed, we were handed all the documents for the vehicle and given the key. The parking lot is just by the office and we had to find the vehicle ourselves. The car was the exact model we had reserved, super clean inside and out. The vehicle was a fairly new model and had a lot of mod cons. Lots of sensors, cameras and a sat nav. There are many new road layouts in Bulgaria since we last visited four years ago and different speed restrictions. The car picked up on many of the speed limits but did get a little confused on the new roads. Returning the car was easy enough (we returned to the airport office as it was out of hours.) I did get confused on where to park the car at the airport, so just ended up parking in a normal parking space. The office is a little kiosk in the arrivals hall. You take the parking ticket from the entrance of the airport and hand it in to the staff at the airport Kiosk. The lovely young lady was very friendly. She took the documents, went and found the car to do the inspection (took around 15-20 mins) and returned happy with the vehicle check. She filled out the deposit return forms (a few more signatures required,) and all was completed. Just make sure you leave plenty of time to be able to check in and clear security. It was quiet when we returned but could get busy in peak season. Overall I would highly recommend!

Car rented for about 10 days. Everything went smoothly from reception to return of the car due to the clear explanations of the staff. Regarding the car itself it was an automatic Clio V with low mileage in perfect state and very clean. I was a bit concerned because I am not very used to automatic cars but after few kilometers I got acustomed to it. The car was equipped with a navigation system that works very well even for remote locations. I had no problems at all with the car altough you needed to be carefull with potholes or road irregularities because the car has low ground clearance and low profile tyres. I think a SUV style car would have been more suitable for Bulgarian roads particularly in the countryside. In total I was very satisfied and I thank the staff for their amability and professionalism.

We rented a new Opel Mokka for 44 days. We took it to Romania. We drove 4217km in Romania and Bulgaria. We had to renew the PA for Romania after 24 days. There's a lot of paper pushing with that. Every interaction with staff whether online ,phone or in person was great. I only speak English. Staff English was outstanding. They handled all the cross border details smoothly and efficiently. Everything about the company is great.I choose them hoping for this. They delivered excellence at all levels. We're coming back to BG in January. I'll be renting from TOP again, you should too.

Everything from booking on line to picking up the car went without problem. Only suggest one thing, mark the office where you go to return the car. Waited in the office where we picked up the car while those before us were served only to find out it was the wrong office so had to wait in second line.

It has been now some years I’m renting car at Top Rent a Car Bulgaria and I’m very happy with their service, and with the good quality. Prices are also good. I would recommend them without reserve!

good service ,adventage : new car easy procedure at the collection , and at the return

We felt quite let down in truth as well as being mis-sold to. We booked this company based on it having a presence at the airport to pick the car up from. When we went to the booth we had to queue for over 15 minutes even though there was only a single customer in front of us. There was another man who had dropped a car off. He was getting annoyed because he had been told to wait, and had been waiting for quite a while without being told what he was waiting for. When we reached the front of the queue we were told that the car was actually at ‘head office’ and not at the airport, and we had to get a shuttle to collect the car. The staff member was unhelpful and not at all engaging. When we got to the new location there was another queue to finish the paperwork before we could finally get the car, and we were also told we would have to drop the car off there and not at the airport. The staff at the head office were excellent, and explained the reasons why the car was not where to was promised. However, we received no communication at all prior to this nor a chance to change the booking.

it was a very good experience, vehicle taken to the airport agency of sofia, shuttle to arrive at the depot not to fare, and pick up in very good English and good explanations. The vehicle was very recent and had 1800 kms, no problem during the rental, the return quickly and without surprise, refund of the deposit easily also! I will surely return with TOP RENT A CAR.

Hyundai i20 waiting for us on arrival. It was easy to drive with good visibility. It proved very economical.The staff were very efficient,helpful and spoke English which made things easier when collecting and returning the car. There were no problems at all with the reliability of the car, but it took a little while getting used to the road centre line auto steering correction and road centre line crossing verbal warning! Good deal for me whatever and well presented.

Received the car in poor condition while two brand new cars were available. Doors were difficult to open and close. The cabin was worn out. Bad smell in cabin.

So easy to get the car and very quick service and drop off at the airport was quick and easy

I has a very good experience of renting a car with this company. The process was very well organized, the car was very comfortable, the guys in the office spoke very good English so we had no problems in communication. The only flaw I would mention is that no cars were available on the very day we contacted the office but it was due to high demand, so, it’s better to call them in advance. We were able to book a car for the next weekend anyway

I rent a vehicle from Top Rent A Car for the first time. I am very delighted to share the excellent quality of service I received. Starting from the online registration - very well ordered and intuitive site. Very clearly described procedure. At the main office the staff was really friendly and cooperative. Meeting young, smiling people is always a very good start for a journey. The car was new and very well prepared. I had a very useful and pleasant experience with TopRentACar and plan to use the service again.

I rented a car from Top Rent A Car for an extended period during August and found the whole experience to be worry free! The serve from pick up and drop off was seamless and the car was in a good condition and level of cleanliness.

 For the first time, we ordered a car from TOR RENT A CAR thanks to the low-cost website WIZZ AIR. In the future, we liked the simplicity of ordering a car through the site, a large selection of new cars for every taste and pocket. Representatives of the company are polite, hospitable and honest. We have ordered a car several times already and always got what we ordered. The work is very well organized. We recommend to everyone. PS: Today we were informed about a thing forgotten in the car. Thanks to the employees of the company. Pick up next time

New car and good service. Enough space for 3 big suitcases, 2 small ones and some additional small bags. Apple Car Play was available.

Hired a car with Evie my puppy in a cage change 100euro to clean front Seat for a few hairs. Would not let me hoover it just 100 euro off my deposit. Fuming. Also their contract says ‘Transporting animals, outside of travel cages, designed for this purpose’ Apparently they do it all the time.