Top Rent A Car Bulgaria Reviews - www.toprentacar.bg

★★★★★
4.6 / 5
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Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg

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Latest Reviews

★★★★☆

“Yes I will rent again!”

Written on: 18/07/2018 by EmmettMcLaughlin (1 review written)

This is the fist time that I used Top Rent A Car, but for sure not the last time. We ( two families ) rented our cars from Top Rent A Car. Initially the other family rented their car from a competitive company, but due to issues with their acceptance of credit/debit card they ended up renting their car from Top Reant A Car. Although they did not have a booking, the person helping us managed to sort out a car for them ( second family ). The pick up and drop of was smooth without any issues… Read Full Review

Toprentacar's Comment

Written on: 19/07/2018

Dear Customer,

Thank you very much for taking your time on leaving such a positive review! We are very happy to read that you are satisfied in all the steps of the Top Rent A Car journey!
We hope to see you soon again!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★☆☆

“Last minute rental ”

Written on: 16/07/2018 by xxShaw424 (1 review written)

Everything was fine just the price of the car was a bit higher than I expected. I paid 33€/day for the Ford Fiesta… Read Full Review

Toprentacar's Comment

Written on: 16/07/2018

Dear Customer,

Thank you for sharing your opinion with us!

Our efforts are always to provide fast, flexible and high quality services along with new vehicles, guaranteed models and the best prices.

During the summer, we are almost fully booked and when you make a last minute reservation, there is a possibility to get a deal with higher price than the price you can receive if you make your booking a month ago. The same is with the flight tickets.

We are looking forward to meet you again. Don't forget to use our My Top program for loyal customers and take part in our Facebook promo games in order to receive additional discounts.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Renting the car in July 2018.”

Written on: 15/07/2018 by Ilia1983 (1 review written)

The beginning of the renting process was not a pleasant one: when I said my hello and started to explain which car I've ordered, firma's employee begun to interrupt me asking after my pass and driving card repeating his request for three times in an annoyed style without any hint of kindness. I gave him my documents. After it was a problem to give me the cash change. The employee didn't even try to make my renting experience a pleasant one, but instead sent me to search after the change… Read Full Review

Toprentacar's Response to Ilia1983's Review

Written on: 16/07/2018

Dear Customer,

Thank you for your feedback!

Our company highly respect all our customers and we do our best to make them satisfied with the services we offer. We do not tolerate nonprofessional behavior from our employees. We already took the needed measures in order to deal with it.
Please, accept our apology.
We are happy to read, that your overall experience with the car was good and hope you had a great vacation.
We will be glad see you again next time!

Kind Regards
--
Top Rent A Car
Customer Service


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Ilia1983's reply to Toprentacar's Comment

Written on: 18/07/2018

Dear Top Rent a Car's Custom Service.

Thank You for your response. It is very kind of You. Good that You already took the needed measures in order to deal with the certain employee's non-professional behaviour.

See You again next time!

Best regards,
Ilia.

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★★★★☆

“Great service! Great Car!”

Written on: 15/07/2018 by rajeshgopinath (1 review written)

I booked a Nissan Qashqai from Top rent a car through rentalcars.com. The booking process was very simple. I was told that someone from Top will be there at the airport to receive us. Since we landed early in the morning, I was a little worried but there were no issues. A representative from Top picked us up and took us to there office near Sofia airport. The rental process was fairly simple. The car that I got was almost brand new. It had clocked only 9K kms. The car itself was amazing to… Read Full Review

Toprentacar's Response to rajeshgopinath's Review

Written on: 16/07/2018

Dear Customer,

Thank you for your review! Happy to read that you enjoyed your experience with Top Rent A Car.
Regarding the vehicle, the average age of most our vehicle fleet is lower than 4 months old.
We apologize if there was any mistake with the return process.
We hope you enjoyed your holidays and we are looking forward to see you soon when you need car rental anywhere in Bulgaria!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Аренда машины Болгария”

Written on: 13/07/2018 by KirillSilvior (1 review written)

Rent a car in the company Top Rent A Car has become a complete pleasure for me and my Wife. We rented a car in Golden Sands, Varna. The car was provided at its best: clean, refueled, in good technical condition. As a result, I will say that if I am back in Bulgaria, I will certainly return again! Service is awesome! Аренда машины в компании Top Rent A Car стала сплошным удовольствием для меня и моей Супруги. Арендовали… Read Full Review

Toprentacar's Response to KirillSilvior's Review

Written on: 13/07/2018

Здравствуйте,

Спасибо, что поделились с нами своими впечатлениями!
Мы стараемся всегда сделать все возможное, чтобы наши клиенты остались довольными от наших услуг! С удоволствием продолжим работать с Вами - всегда можете рассчитывать на нас!

С наилучшими пожеланиями,
--
Top Rent A Car
Customer Service

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★★★★★

“On time, professional, very good car condition.”

Written on: 13/07/2018

On time, professional, very good car condition. All was fine… Read Full Review

Toprentacar's Comment

Written on: 16/07/2018

Dear Customer,

Thank you for your positive review and valuing the car! The average age of our vehicle fleet is lower than 4 months old so we are happy you appreciate that!

Our team will be very happy to meet you again in the future.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★☆☆

“why loosing time by filling in papers which have been...”

Written on: 12/07/2018 by hhochrinner (1 review written)

first of all: - communication and quality of top-rent-a-car are fine. - car is/was top, staff gives no reasons to complain. - price is like every other in the season period (and not cheap). - there is only one issue i do not understand: 1. it is the third time i take a TOP car, all my data are existing in the system 2. for booking the car the car you have to fill out all data up to your shoe size and when you want to get the car you have to fill out the whole data again by hand. why isn't it… Read Full Review

Toprentacar's Response to hhochrinner's Review

Written on: 13/07/2018

Dear Customer,

Thank you very much for your feedback and your recommendations!
The opinion of each customer is very valuable for us as our progress is based on it. We are constantly trying to improve our service and automatize the whole process.
In your case, when there is a delivery to the exact address, the contract could not be printed in advance, because we could not be sure if the customer hasn't changed his documents and first we need to check them. Some extras as an additional driver, 3 G Wi Fi, additional insurance, etc. could be added by the customer at the location of delivery.
Additionally, according to GDPR we can not save copies of some of the documents and use the data from them.
We apologize if this caused inconvenience to you.
We are very glad that our cooperation with you covers your expectations and remain available for you anytime when you need a car.

Kind Regards
--
Top Rent A Car
Customer Service



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★★★★★

“Good, professional rental company”

Written on: 10/07/2018 by Eirik321 (1 review written)

Im very pleased with my expirience of renting a Golf from TopRentalCompany in Balchik, Bulgaria. The car was delivered just as ordered, and no problems. Friendly and professional customer service… Read Full Review

Toprentacar's Response to Eirik321's Review

Written on: 11/07/2018

Dear Customer,

Thank you for your feedback!

We are always trying to provide the best car rental services, combining fast and flexible service, competitive prices and brand new vehicles.

We hope we will see you again as our customer in the near future.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“great car hire”

Written on: 10/07/2018 by shadders62 (1 review written)

a very efficient service from the guys at the Balchik hire centre all hassel free, brand new car delivered on time to our hotel with a little paper work to fill in, collection of car again hassel free. 11… Read Full Review

Toprentacar's Response to shadders62's Review

Written on: 11/07/2018

Dear Customer,

Thank you for sharing your opinion with us!

The satisfaction of our customers is and always will be our main purpose.
We are very glad that our cooperation with you covers your expectations and remain available for you anytime when you need a car.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Nice car but”

Written on: 10/07/2018 by Kevinmessam (1 review written)

We had a Ford Focus looked brand new But had no Bluetooth in this day and age why not ? The man when we picked the car up at 3am was I mean very helpful and very friendly Would definitely use again no problems at all… Read Full Review

Toprentacar's Response to Kevinmessam's Review

Written on: 11/07/2018

Dear Customer,

Thank you for sharing your experience!

We are glad that you are satisfied with our service!
Most of our vehicles are 2018 year of production.
Our booking department is always at your disposal and can help you and give you an advice in order to book the most proper car for your next rental.
You can choose from more than 20 different classes of vehicles.
We are looking forward to meet you again!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Very efficient”

Written on: 08/07/2018 by AzzamSaker (1 review written)

Great customer service, they spoke English fluently, very competitive pricing and good quality of vehicles, everything was explained upfront and there was no hidden costs very upfront company, I had a flat tire and they took care of the problem right away taking in consideration the importance of saving me time as much as possible, the pick up and the drop off process was very quick and efficient, I highly recommend this company… Read Full Review

Toprentacar's Response to AzzamSaker's Review

Written on: 10/07/2018

Dear Customer,

Thank your kind words!

We highly appreciate all our customers and such feedbacks keep us motivated to continue with our progress. We are glad that you were satisfied with your rent and hope to see you soon again in one of our offices.

Kind Regards
--
Top Rent A Car
Customer Service


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★☆☆☆☆

“The worst rental company we have ever come across”

Written on: 04/07/2018 by OliverFox (1 review written)

The car was prepaid via Internet and the manager was to deliver it to our hotel at 10:00 am. He arrived only at 12 o'clock. During these two hours we  were taking numerous attempts to contact  Top Rent a Car over the telephone numbers we had in the e-mail with booking confirmation. Their office never answered until we found another telephone in the Web.   As a result  of all this situation: 1) we were late for a prepaid excursion in Plovdiv. By the way, the excursion itself was the only… Read Full Review

Toprentacar's Comment

Written on: 06/07/2018

Dear Customer,

Thank you for your comment!

We apologize about the situation.
We investigated the case and it was ascertained that for this reservation we weren`t provided with the correct delivery address by our Partner and we could not make a delivery to your hotel.
We've made numerous unsuccessful attempts to reach you by phone.
As soon as you managed call us and informed us about the name of your hotel, the vehicle was provided.
We are very sorry that you've missed your trip. We are sorry that we didn't provide you high level of service, which is our main goal with every single booking.
Even it was not our fault, we've started a procedure of returning the whole amount you've paid for your rental.

We assure you that will take all measures in order to prevent such situations for future.

We hope that we will see you as our returning customer.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Good Service clean car”

Written on: 03/07/2018 by mcneill71 (1 review written)

The car was in a very good condition and fairly new, The representatives were helpful professional… Read Full Review

Toprentacar's Response to mcneill71's Review

Written on: 04/07/2018

Dear Customer,

Thank you for your review!

We are very pleased that we managed to exceed your expectations and we hope to meet you again in Bulgaria. We will continue to develop and improve the quality of service to continue to meet the needs of our customers.

Please, do not hesitate to contact us for further assistance.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Everything worked out fine”

Written on: 02/07/2018 by FrankBS (1 review written)

We ordered our car on the same day we have received it. We've received instant confirmation. At the Airport we didn't have to wait and got the car without any trouble. Also at the return date, we didn't experience any problems… Read Full Review

Toprentacar's Response to FrankBS's Review

Written on: 04/07/2018

Dear Customer,

Thank you for your kind words!

Our employees always try to provide the best, fastest, and kindest service in order for our clients to be satisfied. Until next time!

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“New cars and best service”

Written on: 02/07/2018 by IlyaBelarus (1 review written)

Excellent company professionally engaged in car hire. New cars! We took Citroen in 2018. Everything is clear, no dirty tricks. Friendly staff. The procedure for obtaining and passing the car is fast… Read Full Review

Toprentacar's Response to IlyaBelarus's Review

Written on: 04/07/2018

Dear Customer,

Thank you for your time sharing your experience with Top Rent A Car!

Such reviews motivate us to keep doing our best! We hope to have more customers like you and we are looking forward to see you soon when you need car rental anywhere in Bulgaria!

Kind Regards
--
Top Rent A Car
Customer Service

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★★☆☆☆

“Disappointing experience”

Written on: 01/07/2018 by micpet (1 review written)

Unfortunately my 2nd rental was disappointing as the quality and the maintenance of the rental car wasn’t on the level it should have been! Night & day difference compared to my first rental with the company. First off I was told that somebody would get me from the airport and bring me to the office to get my car. Upon arrival nobody was there, so I had to call to find out that now there is a little office inside of the airport. While an improvement the messaging around it wasn’t. Once… Read Full Review

Toprentacar's Response to micpet's Review

Written on: 04/07/2018

Dear Customer,

Thank you for your e-mail!

We are sorry that you are disappointed with your last rental.
Our vehicles are checked before every rental.
Your remarks are transferred to our manager of the technical office and will be taken into account.

We will strive to provide you the best experience possible during your next rental and will be very happy to see you as our returning customer.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Perfectly convenient”

Written on: 01/07/2018 by LorelaiBenson (1 review written)

We wanted an automatic with a big trunk, not too expensive. This corolla had enough power and was recent (about 36000km). No problem at all with it after a bulgaria tour (1800km)… Read Full Review

Toprentacar's Comment

Written on: 04/07/2018

Dear Customer,

Thank you for your kind words!

Top Rent A Car main goal is to have happy clients so that is why we always try to provide the best service with brand new automobiles.

We hope to see you soon again in one of our offices.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“great service”

Written on: 30/06/2018 by wickhac (1 review written)

Great service. helpfull staff, nice clean car, and the cheapest by far. would definitely use again… Read Full Review

Toprentacar's Response to wickhac's Review

Written on: 04/07/2018

Dear Customer,

Thank you for your review!

We are happy to hear your experience was positive. Your feedback is highly valued.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Quality quick service”

Written on: 29/06/2018 by Macaordiver (1 review written)

Friendly staff, price, service. New cars… Read Full Review

Toprentacar's Response to Macaordiver's Review

Written on: 29/06/2018

Dear Customer,

Thank you for your feedback!
We are always striving to provide the best experience possible.
We remain at your disposal for future inquiries.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Nice manager, good car”

Written on: 27/06/2018 by rokassabalsks (1 review written)

The guy who brought the car was very polite and nice. The car itself was good, new, without any issues. One thing that I didn't liked was my cards CVV2 code writing down on agreement (this happened because I didn't remember my PIN code ). It's not good practice because I am not sure where the other copy of agreement will be stored. If it appears in bad hands all my card information will be available to malicious person. Other companies like goldcar or firefly doesn't do that. It is enough… Read Full Review

Toprentacar's Response to rokassabalsks's Review

Written on: 28/06/2018

Dear Customer,

Thank you for your feedback.
We are glad, that you had a good overall experience with our company.
The information, we collect, is only required by us from national institutions, banks and it is related only to provision of the service.
We adhere to high security standards.
For customer's convenience we offer different payment methods as leaving the deposit in cash or by bank transfer.

We will be very happy to meet you again in the future.

Kind Regards
--
Top Rent A Car
Customer Service


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