GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
GoldCar Rental - www.goldcar.es - Ask a question now

Media Gallery for GoldCar Rental - www.goldcar.es

GoldCar Rental - www.goldcar.es

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)

Showing only reviews written:

Within the last year
(cancel refinement)
★☆☆☆☆

“NEVER USE”

Written on: 05/02/2020 by 107Fallon (1 review written)

The Athens office staff was rejecting my insurance and insisted on buying theirs, for an additional fee. Had no option actually since If I had my credit card used for the guarantee, they could easily hold any amount they like for alleged damages. On top, some of their office staff was rude and aggressive against me and my wife. Never give your hard earned money to these people!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not a good company”

Written on: 04/02/2020

Rented a car through one of their agents, and bought insurance too. Athens airport staff on my arrival at their office rejected my insurance and threatened me with high damage cost if I did not buy their insurance. Had to buy because I did not to have them damaging my car on purpose and asking for a new car! On top of it, one of their staff members was very aggressive, rude, insulting and thhreatening. Please keep clear… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad company”

Written on: 30/01/2020 by Bennettvd16 (1 review written)

The company appears cheap, we hired a car through Ryan air for £90 for 8 days - which included full insurance. But when we got to the airport they charged us €230 euros extra, and when asked they directly said that that was a deposit charge which we would get back. However, on returning the car we found out that the charges were extra insurance that they purposely didn't tell us about and that we didn't need as we already picked a full cover option and paid for it prior to arrival in Spain… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at all cost - ”

Written on: 24/01/2020 by Greg_UK81 (1 review written)

They take deposit and not return in full like other rental companies. You will not even know until you read bank statement ! Save yourself a problem and avoid at all costs ! … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgraceful Customer Service”

Written on: 11/01/2020 by Owenskt310 (1 review written)

Avoid this company at all costs- their level of customer service is a disgrace. Having hired a car in Spain during November, I was involved in an accident which was totally my fault and I notified Goldcar of the damage sustained upon return of the car at the end of the rental. That stage of the process was fine and the staff in the rental office were polite and helpful- but that is where it goes down hill. I have an annual CDW policy in the UK and therefore did not require GoldCar insurance… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Just Stay Clear”

Written on: 04/01/2020 by Jimena308 (1 review written)

My experience on arrival at the Gran Canaria Airport Office was a bad start and it was no surprise that thing went from bad to worse. Miserable staff who couldn't look you in the eye. The car was parked 10 minutes walk away. The car had in excess 12 marked damage. There was nobody available to check the car out. YOU MUST TAKE PHOTOS of the car whoever you hire with.On returning with the car there was nobody to check the car in. Another 20 minutes walk with luggage to and from the airport office… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID AVOID AVOID!!!!!!!”

Written on: 04/12/2019 by 363Bond (1 review written)

The staff on the front desk blatantly told me I would not get the 22% tax back on the €1600 deposit as I was paying by debit card. I questioned this but the representative was insistent. Basically it was a sales tactic to get me to buy further insurance with them as it meant I wouldn't then have to pay a deposit. I already had insurance in place so only needed to put down a deposit. Had I not been deceived at the front desk I would have saved the additional £250 they charged me.  Don't… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“They didn't have a car for us”

Written on: 03/12/2019 by Nickxxx (1 review written)

We arrived at the correct time to collect our car, the large tattooed man behind the desk couldn't find our booking and tried to rent us a car for over 10 times the sum we had already paid one for. They were most unhelpful then we were then asked to leave. We had to get a taxi (over €100) after we reached our destination we were told they had found the car and if we didn't return they would "fine" us €50 for a no show. Very poor, leaving us without a vehicle due to their administrative… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“The worst car rental company I've ever experienced”

Written on: 17/11/2019 by dhachey (1 review written)

This company specializes in hitting you with huge additional fees when you show up to get your car, and if you don't pay they won't give you the car. On our last trip to Spain (Barcelona Airport) we rented from a company called 'Interent' and were horrified to find that it was a front for Goldcar. Well, true to form they hit was with an additional 167 euro fee for the car or they wouldn't give us the car, and that was on top of the original fee we paid of about 80 euros when we booked the car… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Faro October 2019”

Written on: 07/11/2019 by Kenclarke33 (1 review written)

Appalling service, left waiting for 30 minutes in car park for someone to check my car before hire, this was after spending 15 minutes booking in to hire the car. I checked it over myself to find both front tyres completely bald, dangerous and illegal. Reluctantly they changed my car. Unfortunately I got a Peugeot whereas I had booked a Nissan. Upon returning my car, another 15 minute for someone to look over the car despite me being the only customer there, plenty of staff members in groups… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Lanzarote car hire”

Written on: 06/11/2019 by Alexandjune (1 review written)

Car was booked and pre-paid with maximum insurance cover, on line. At the airport charges were made which they claimed was a deposit held for fuel, and if the car was returned with a full tank it would be refunded The company charged my credit card and I have now discovered that the “deposit” included a duplicate charge for the hire plus extra insurance which I am trying to recover. The credit card -Tesco MasterCard - say there is nothing I can do because it was a chip and pin transaction… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“tips to dealing with them”

Written on: 06/11/2019 by AddysonHall211 (1 review written)

During my holiday in Majorca Spain October 2019 I hired a car from GoldCar for a week. There are lot of scared review online. In my opinion their quoted price is almost cheapest, but their staff in the front desk can makeup or push anything they want without following fair commercial practice. So be expect this and you need to be STRONG to insist them to follow your hire agreement. I would like to share my experience about dealing with them. I hope this help anyone who is planning hire a car… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“RUN AWAY”

Written on: 31/10/2019 by phil.paquet (1 review written)

Lowest price available. Will charge you damage that dont exist and will tell you to solve the issue using their website... This is the end of their issues and you will be billed in my case 700 euros on the bill. And 820 on my credit card...their answer to this is to claim you credit card insurance. Customer service email is automated stay away from this tourist trap… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“They advertise cheap prices but as most other...”

Written on: 25/10/2019 by Adkinshr32 (1 review written)

They advertise cheap prices but as most other reviewers stated, they charge you for all kinds of extras you can't refuse, including refueling, when we filled up the car before getting to the airport. Also, they charged us for a GPS that didn't even work and even though we went back to the airport counter to tell them, they acted like they were giving us another GPS system, which also didn't work. Plus they charge a lot for extra mileage. Do NOT rent from them. They are NOT cheap in the end… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“This company should have been extinct by now!”

Written on: 17/10/2019 by laszlomatiscsak (1 review written)

Please do not bother with these guys. This company is the perfect example of the cons of the religion of crazy, greedy capitalism. No, I am not bitter, just learnt a big lesson. Try another company. Not saying it will definitely be better but being worse would be a challenge for anyone. Please avoid... Goldcar management: You better get your act together or you'll be punished by the people you rely on: the customers. Get a book on management that is later than the 1990s and includes a chapter… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Cheap and worth every penny- car was filthy on...”

Written on: 15/10/2019 by brendan2954 (1 review written)

Cheap and worth every penny- car was filthy on collection, huge queue at the desk outside Murcia Airport to pick up the car, pretty rude and abrupt staff. On the day of departure Murcia airport was flooded and both the airport and hire desk were closed. Our flight was diverted to Alicante and I called Goldcar to explain the situation. The agent advised that I should travel to Alicante and leave the car at the office there- I was surprised when he confirmed there wouldn't be any charge, so I… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“PLEASE DO NOT GO NEAR THESE PEOPLE OR INTERENT ”

Written on: 13/10/2019 by ademalc (1 review written)

We booked through Do you Spain another Spanish fly be night Company for an Interent car at Valencia Airport. On arrival we found out that Interent had been taken over by Goldcar whom we had trouble with on a previous holiday and swore never to use them again. As we had paid for the car and the insurance we had no other option than to go ahead with the booking. The first thing they said was that the insurance we had booked (Zurich) was not valid an: we had to take out their insurance which would… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Horrible end to a holiday”

Written on: 10/09/2019 by JamesB86 (1 review written)

Goldcar have take over £500 from my credit card after they supplied evidence of damage that I caused to a hire car. The photographic evidence they've supplied is of a totally different hire car than the one that I hired! I've sent emails, spent hours on the phone and now being told by Goldcar that the best cause of action to resolve this issue to take legal action against them! All I want to do is speak to somebody at Goldcar to resolve this issue but they refuse to answer my questions via… Read Full Review

Report this review
Was this review helpful? 4 0
★☆☆☆☆

“AVOID AT ALL COSTS !!!”

Written on: 10/09/2019 by qtMonroe387 (1 review written)

AVOID AT ALL COSTS !! I DON'T KNOW WHERE TO BEGIN ............ CHARGED EXTRA MONEY FOR THEIR UNPROFESSIONAL BEHAVIOUR, INCOMPETENCE AND UNHESITATING WILLINGNESS TO DECEIVE THE BRITISH TOURISTS. GOLDCAR RENTAL AT FARO AIRPORT SHOULD BE ASHAMED OF THEMSELVES… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Awful Do not use!! ”

Written on: 29/08/2019 by Ali217 (1 review written)

If you choose to use this company, make sure you purchase their fully comp added on insurance at the time of pre-booking. They will not allow you to use your own and if you do they treat you like you’ve stood in dogs poo! The man at the desk was most unfriendly, he asked us to take the insurance at an extra £168 this was for 7 days at Malaga airport. When we said ‘no it was ok’ He then said you have to or you can not have the car...He was continuously hostile with us. In the end he made… Read Full Review

Report this review
Was this review helpful? 1 0
overview