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“AVOID AVOID AVOID!!!!!!!”
Written on: 04/12/2019 by 363Bond (1 review written)
The staff on the front desk blatantly told me I would not get the 22% tax back on the €1600 deposit as I was paying by debit card. I questioned this but the representative was insistent. Basically it was a sales tactic to get me to buy further insurance with them as it meant I wouldn't then have to pay a deposit. I already had insurance in place so only needed to put down a deposit. Had I not been deceived at the front desk I would have saved the additional £250 they charged me. Don't… Read Full Review
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“They didn't have a car for us”
Written on: 03/12/2019 by Nickxxx (1 review written)
We arrived at the correct time to collect our car, the large tattooed man behind the desk couldn't find our booking and tried to rent us a car for over 10 times the sum we had already paid one for. They were most unhelpful then we were then asked to leave. We had to get a taxi (over €100) after we reached our destination we were told they had found the car and if we didn't return they would "fine" us €50 for a no show. Very poor, leaving us without a vehicle due to their administrative… Read Full Review
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“The worst car rental company I've ever experienced”
Written on: 17/11/2019 by dhachey (1 review written)
This company specializes in hitting you with huge additional fees when you show up to get your car, and if you don't pay they won't give you the car. On our last trip to Spain (Barcelona Airport) we rented from a company called 'Interent' and were horrified to find that it was a front for Goldcar. Well, true to form they hit was with an additional 167 euro fee for the car or they wouldn't give us the car, and that was on top of the original fee we paid of about 80 euros when we booked the car… Read Full Review
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“Faro October 2019”
Written on: 07/11/2019 by Kenclarke33 (1 review written)
Appalling service, left waiting for 30 minutes in car park for someone to check my car before hire, this was after spending 15 minutes booking in to hire the car. I checked it over myself to find both front tyres completely bald, dangerous and illegal. Reluctantly they changed my car. Unfortunately I got a Peugeot whereas I had booked a Nissan. Upon returning my car, another 15 minute for someone to look over the car despite me being the only customer there, plenty of staff members in groups… Read Full Review
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“Lanzarote car hire”
Written on: 06/11/2019 by Alexandjune (1 review written)
Car was booked and pre-paid with maximum insurance cover, on line. At the airport charges were made which they claimed was a deposit held for fuel, and if the car was returned with a full tank it would be refunded The company charged my credit card and I have now discovered that the “deposit” included a duplicate charge for the hire plus extra insurance which I am trying to recover. The credit card -Tesco MasterCard - say there is nothing I can do because it was a chip and pin transaction… Read Full Review
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“tips to dealing with them”
Written on: 06/11/2019 by AddysonHall211 (1 review written)
During my holiday in Majorca Spain October 2019 I hired a car from GoldCar for a week. There are lot of scared review online. In my opinion their quoted price is almost cheapest, but their staff in the front desk can makeup or push anything they want without following fair commercial practice. So be expect this and you need to be STRONG to insist them to follow your hire agreement. I would like to share my experience about dealing with them. I hope this help anyone who is planning hire a car… Read Full Review
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“RUN AWAY”
Written on: 31/10/2019 by phil.paquet (1 review written)
Lowest price available. Will charge you damage that dont exist and will tell you to solve the issue using their website... This is the end of their issues and you will be billed in my case 700 euros on the bill. And 820 on my credit card...their answer to this is to claim you credit card insurance. Customer service email is automated stay away from this tourist trap… Read Full Review
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“They advertise cheap prices but as most other...”
Written on: 25/10/2019 by Adkinshr32 (1 review written)
They advertise cheap prices but as most other reviewers stated, they charge you for all kinds of extras you can't refuse, including refueling, when we filled up the car before getting to the airport. Also, they charged us for a GPS that didn't even work and even though we went back to the airport counter to tell them, they acted like they were giving us another GPS system, which also didn't work. Plus they charge a lot for extra mileage. Do NOT rent from them. They are NOT cheap in the end… Read Full Review
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“This company should have been extinct by now!”
Written on: 17/10/2019 by laszlomatiscsak (1 review written)
Please do not bother with these guys. This company is the perfect example of the cons of the religion of crazy, greedy capitalism. No, I am not bitter, just learnt a big lesson. Try another company. Not saying it will definitely be better but being worse would be a challenge for anyone. Please avoid... Goldcar management: You better get your act together or you'll be punished by the people you rely on: the customers. Get a book on management that is later than the 1990s and includes a chapter… Read Full Review
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“Cheap and worth every penny- car was filthy on...”
Written on: 15/10/2019 by brendan2954 (1 review written)
Cheap and worth every penny- car was filthy on collection, huge queue at the desk outside Murcia Airport to pick up the car, pretty rude and abrupt staff. On the day of departure Murcia airport was flooded and both the airport and hire desk were closed. Our flight was diverted to Alicante and I called Goldcar to explain the situation. The agent advised that I should travel to Alicante and leave the car at the office there- I was surprised when he confirmed there wouldn't be any charge, so I… Read Full Review
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“PLEASE DO NOT GO NEAR THESE PEOPLE OR INTERENT ”
Written on: 13/10/2019 by ademalc (1 review written)
We booked through Do you Spain another Spanish fly be night Company for an Interent car at Valencia Airport. On arrival we found out that Interent had been taken over by Goldcar whom we had trouble with on a previous holiday and swore never to use them again. As we had paid for the car and the insurance we had no other option than to go ahead with the booking. The first thing they said was that the insurance we had booked (Zurich) was not valid an: we had to take out their insurance which would… Read Full Review
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“Excellent value.”
Written on: 05/10/2019 by Asking325 (1 review written)
Have been renting from this company since 2014. Always excellent service.Do not like rentals being subject to a maximum 28 days… Read Full Review
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“Horrible end to a holiday”
Written on: 10/09/2019 by JamesB86 (1 review written)
Goldcar have take over £500 from my credit card after they supplied evidence of damage that I caused to a hire car. The photographic evidence they've supplied is of a totally different hire car than the one that I hired! I've sent emails, spent hours on the phone and now being told by Goldcar that the best cause of action to resolve this issue to take legal action against them! All I want to do is speak to somebody at Goldcar to resolve this issue but they refuse to answer my questions via… Read Full Review
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“AVOID AT ALL COSTS !!!”
Written on: 10/09/2019 by qtMonroe387 (1 review written)
AVOID AT ALL COSTS !! I DON'T KNOW WHERE TO BEGIN ............ CHARGED EXTRA MONEY FOR THEIR UNPROFESSIONAL BEHAVIOUR, INCOMPETENCE AND UNHESITATING WILLINGNESS TO DECEIVE THE BRITISH TOURISTS. GOLDCAR RENTAL AT FARO AIRPORT SHOULD BE ASHAMED OF THEMSELVES… Read Full Review
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“Hard sell tactics ”
Written on: 31/08/2019 by Esteponapablo (1 review written)
We’ve been going to Spain ( Malaga) for some twenty + years now and this awful service by the car hire companies sucks. Majority of them now use hard sell tactics to buy the extra insurance at the desk. On our last trip in August I booked my car via cartrawler( Ryanair on line) and knowing previous experiences I took out the extra insurance at roughly £40 ( as it’s usually £200 in Malaga airport) and had all the policy documents and vouchers with me. I was determined not to get bullied… Read Full Review
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“Awful Do not use!! ”
Written on: 29/08/2019 by Ali217 (1 review written)
If you choose to use this company, make sure you purchase their fully comp added on insurance at the time of pre-booking. They will not allow you to use your own and if you do they treat you like you’ve stood in dogs poo! The man at the desk was most unfriendly, he asked us to take the insurance at an extra £168 this was for 7 days at Malaga airport. When we said ‘no it was ok’ He then said you have to or you can not have the car...He was continuously hostile with us. In the end he made… Read Full Review
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“Bad Experience ”
Written on: 28/08/2019 by tracielittlejohn (1 review written)
Bad experience. Wish I had read the reviews first. We have annual car hire insurance so didn’t want any additional insurance. However our card kept being “declined” so after queuing several times over a couple of hours and conversations with the bank to try and get the problem sorted we eventually agreed to take the extra insurance. On return from holiday we asked the bank to investigate the failed transactions and they put in writing that the problem was with the way the card was… Read Full Review
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“OK like hundreds of others, as it transpires, we have...”
Written on: 28/08/2019 by Hudson101 (1 review written)
OK like hundreds of others, as it transpires, we have fallen victims of Goldcar insurance... As seasoned travellers we have started to purchase an annual car insurance policy in the UK to cover us for additional charges that we would incur should we be unfortunate enough to cause damage to a rental car overseas. This obviously is designed for two principal reasons 1. Because it is a lot cheaper and 2. to address the heavy selling that can result when collecting a‘rental’ from staff who… Read Full Review
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“However well prepared you think you are do not be...”
Written on: 28/08/2019 by Debswrd (1 review written)
However well prepared you think you are do not be fooled. We hired full to full - we purchased all additional insurance from uk. The reps said we didn’t need further insurance. Deposits were taken for fuel only. But oh no!!! It was extra unnecessary insurance. Refund refused. Total extra costs of over £200. PLEASE ALSO NOTE WE BOOKED RHODIUM. NOT GOLDCAR. … Read Full Review
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“NEVER RENT A CAR HERE”
Written on: 16/08/2019 by IrelandRichardson85 (1 review written)
If you ever find yourself in a situation where you need to rent a car - then NEVER at Goldcar Rental. The company takes your money by claiming that you are not sufficiently insured that your credit card is a debit card, even if it is a Visa, requires extra fuel charges that are not refundable, despite the promise of pickup. My family and I were just tricked into paying over € 300 for our holiday car we had paid EVERYTHING from home, except € 21. We had to pay € 515 under the pretext that… Read Full Review
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Nickxxx's Response to Asking325's Review
Written on: 03/12/2019
Most reviews for Goldcar are terrible, I for one shall not use them again having been left at the airport without a car, had to get a taxi, then Goldcar found our booking after we had gone and said they would charge us a €50 fine for a no show. We were there at the right time but they couldn't find our booking till later. Terrible.