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“I wrote a 1* review for Goldcar 3 months ago when they...”
Written on: 10/12/2020 by AnotherGoldcarVictim (1 review written)
I wrote a 1* review for Goldcar 3 months ago when they charged me for their insurance so thought I would update this site with my progress. Despite completing the complaint form on their website, twice, and having emailed 4 times and telephoned 3 times I am yet to receive a reply. When you call their shameless telephone staff say they are unable to deal with your complaint over the phone but assure you the matter is being dealt with and you will just have to wait for them to email their reply… Read Full Review
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“Goldcar Las Palmas”
Written on: 22/11/2020 by ssGriffin-Alt133 (1 review written)
Goldcar Las Palmas, Gran Canaria (Goldcar LP) has charged us €200 for what we believe is pre-existing damage to a white Fiat 500 hire car, registration 3030KPW. The car is fairly new and in good condition with a few scratches. Please leave a review if you hired the same car and were also charged for barely noticeable dents that you think were there when you hired it. We are contacting the CEO of Europcar Mobility Group to complain. Details below:- 1. On pick up, the Goldcar Las Palmas… Read Full Review
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“My wife and i rented a car at Malaga Airport for four...”
Written on: 06/11/2020 by MennoD87 (1 review written)
My wife and i rented a car at Malaga Airport for four days. We used it to travel to our apartment and one day we drove to Torrox (+/- 50 km). I was very surprised that the transferd 180 euros from my creditcard. They claim that i drove 700 km with the car. I can prove that this isn't the case with our pin transaction history (all in Malaga and Torrox). But the refuse to give the money back. I'm surprised that they can do this for years and years!! Don't ever rent a car at this teribble company!… Read Full Review
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“Save yourself the hassle. The small saving on the car...”
Written on: 03/11/2020 by Ehull123 (1 review written)
Save yourself the hassle. The small saving on the car rental is not worth the weeks of hassle trying to chase a company that is entirely geared up to make you just give up. They keep fuel deposits despite sending confirmation that deposits will be refunded, probably in the hope that people don’t notice the €50 within a busy credit card statement. Just don’t do it!… Read Full Review
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“Double charge.”
Written on: 14/10/2020 by Johnglenrose (1 review written)
I booked Goldcar hire in November 2019, only to find they took the payment twice from my account, on the same day. Despite numerous attempts, they have point blank refused to refund my extra payment. They claim they refunded it, but have not and refused to provide "evidence" that they had. My bank have confirmed that no re-payment has been made. So frustrating and infuriating. AVOID GOLDCAR LIKE THE PLAGUE… Read Full Review
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“I will never use GOLDCAR again”
Written on: 25/09/2020 by Olsoned254 (1 review written)
I recommend you read all of this. I booked and paid for a hire car, excluding cover for the insurance excess, from GOLDCAR. I arrived to collect my car from Malaga Airport on 29th August and saw one of their desk agents. He took my Credit Card to make a charge for the insurance excess and said it had been authorised. The amount was about Euro 1,450. He then went to debit my account with the fuel deposit using the same card but, apparently, despite two attempts said that it had been… Read Full Review
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“Paid online but no car given and no refund”
Written on: 19/09/2020 by DavianUpton158 (1 review written)
As the company offered low prices for car rental, we booked a car online from France and paied online 150 Euro. When we arrived at the airport of Cagliari, at the office the employee refused to give us a car saying we didn't have a credit card. That wasn't stated in our French version of the contract we got on our email address that we had to have it and the website let us pay. No solution has been offered neither by the employee who continued telling us that we couldn't proceed and began… Read Full Review
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“Car rental with Discovery cars and others”
Written on: 15/08/2020 by BTreacy (2 reviews written)
Gold car are allowing agents like Discover Cars and YOU Do Spain to make so called bookings on their car fleet. Customers complete and pay on these "agent" websites and get directed to collect the cars from Gold Car destinations at (eg) airports. However when customers turn up for their car they get asked to pay massive extra amounts in bogus insurance additions and airport or other surcharges. Gold Car are fully aware of what is going on and are making heaps of money from it as customers often… Read Full Review
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“Terrible Experience”
Written on: 30/07/2020 by Tobindk74 (1 review written)
I do not normally write reviews, however, if it prevents anyone else from using this company it will be worth it. We pre-booked Goldcar at Malaga airport on the 18th July for a week as we could collect the car at the airport. We were issued a ticket & had to wait until our number came up before we could approach the collection desk. There were 25 people ahead of us but priority was given to people who had not pre-booked & were walk ups. We had to wait just over 2 hours before we got to see… Read Full Review
Johnc_Ireland's Comment
Written on: 27/09/2020
I will never, ever use this company again. I was charged an extra €30 ("for special cleaning)" because we left a Gold Car leaflet in the. We were almost abused picking it up also when they were trying to force us to take out extra insurance. This company will fold because its not ethical in its approach to customers.
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Anothergoldcarvictim's Comment
Written on: 10/12/2020
It isn’t poor practices, it’s organised crime. We have to try and do something about this shameless company.
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“Hired a car at Malaga airport. I have 3rd party...”
Written on: 28/07/2020 by 114Burgess (1 review written)
Hired a car at Malaga airport. I have 3rd party insurance so didnt want Goldcar's insurance. I wasnt given an option, the woman behind the desk just charged my card. Only when I realised what she was doing did I ask for a refund. Which she did. She then didnt give me any paperwork, I thought I would get an email. Nothing of course, so nothing to hand back when I returned the car. So got charged. Car return was also awful huge queue and they couldnt cope. Will never ever use Goldcar again. Car… Read Full Review
Anothergoldcarvictim's Comment
Written on: 10/12/2020
Debiting your card for unwanted insurance is a favourite way that Goldcar take money from their customers.
Then they just refuse to acknowledge you or your complaint or engage with you in any way.
We have to do something this stop this shameless company.
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“Avoid them”
Written on: 01/07/2020 by armstger (2 reviews written)
Usual story you will find repeated about this awful, immoral company. I booked a car at Faro airport, paid in advance with Holiday Autos so the only transaction I expected on my card was the pre-authorization deposit. It was during the covid 19 lockdown so only 1 person at a time allowed in office, the desk clerk was behind a perspex screen with a little cut out for the card machine and passing keys and rental forms. I presented my voucher, she asked the usual questions and then asked for my… Read Full Review
Johnc_Ireland's Response to armstger's Review
Written on: 27/09/2020
Dodgy, Dodgy,Dodgy! Avoid like the plague!
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Anothergoldcarvictim's Response to armstger's Review
Written on: 10/12/2020
There appear to be thousands of other victims of this company, including me, all with a similar story of extortion. This is no less than organised crime on a massive scale - we have to try to do something about it!
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“Not reliable company”
Written on: 13/03/2020 by 396Cole (1 review written)
This was not the first time i rented a car with Goldcar in Lisbon. I had had a bad experience with them before and should not have used their services again. I rented a car with them again in February. They charged me 75 euros for the fuel on the policy of reimbursement when returning the car with full tank. After a month and having not been reimbursed I contacted them and was told i had to introduce a claim online. Which i did, although i don’t agree with the principle. Nothing, nada, No… Read Full Review
Johnc_Ireland's Comment
Written on: 27/09/2020
They are disgusting! I will never use this company again. I'd rather pay the extra to a reputable company instead of playing Russian Roulette with my Credit Card.
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“fictitious damage claim”
Written on: 08/03/2020 by PK-M (1 review written)
Goldcar and Interrent seem to be the same company as my contract was with Interrent but it was signed in Goldcar’s office in Malaga airport and it was Goldcar that deducted €270 for fictitious damage (Feb 18, 2020). After making several phone calls which never got answered or only in Spanish I finally came across Goldcar’s facebook page and contacted them via Messenger. Incredibly within 10 minutes they answered as follows: Type a message... Hi! According to our records, the €270 charge… Read Full Review
Johnc_Ireland's Response to PK-M's Review
Written on: 27/09/2020
They are disgusting! I will never use this company again. I'd rather pay the extra to a reputable company instead of playing Russian Roulette with my Credit Card.
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“Avoid like the Coronovirus.”
Written on: 01/03/2020 by BRIC (2 reviews written)
My story is so similar to others on this forum that I now believe this routine is part of Goldcar/Europcar/Interrent's business model. This was in Gran Canaria. I returned their car and pointed out certain significant damage that was present when I took the vehicle. I had video and photographic evidence which proved this and the happy, smiling member of staff accepted this and told me that I would get a full refund. You've already guessed haven't you? Despite what laughing boy told me, they… Read Full Review
Jameswoodard's Response to BRIC's Review
Written on: 03/03/2020
They are obliged to give you a consumer form to fill in for cases of malpractice, overcharging, rudeness or bad service. If they refuse to give you a 'Hoja de Reclamaciones' (pronounced Oka day reklamtheeones) call the local police, who will arrive and insist on pain of prosecution. Your 'Hoja' will be dealt with sympathetically and you will likely get an apology and refund.
I was treated very badly by them, laughed at, told that the faulty handbrake did not matter, would not sign to that effect until they realised that I was speaking Spanish and mentioned the 'Hojas' You may be able to do this from outside Spain and in English... not sure Nil Iligiti Carborundum . JamesOneATMercuryinDOTes
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Johnc_Ireland's Response to BRIC's Review
Written on: 29/09/2020
Use only if you like playing Russian Roulette with your credit card.
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Pk-M's Response to BRIC's Review
Written on: 08/03/2020
interesting - the same has happened to me, €270 fraudulently deducted for fictitious damage. I wish I could speak Spanish!
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“NEVER USE”
Written on: 05/02/2020 by 107Fallon (1 review written)
The Athens office staff was rejecting my insurance and insisted on buying theirs, for an additional fee. Had no option actually since If I had my credit card used for the guarantee, they could easily hold any amount they like for alleged damages. On top, some of their office staff was rude and aggressive against me and my wife. Never give your hard earned money to these people!… Read Full Review
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“Not a good company”
Written on: 04/02/2020
Rented a car through one of their agents, and bought insurance too. Athens airport staff on my arrival at their office rejected my insurance and threatened me with high damage cost if I did not buy their insurance. Had to buy because I did not to have them damaging my car on purpose and asking for a new car! On top of it, one of their staff members was very aggressive, rude, insulting and thhreatening. Please keep clear… Read Full Review
Johnc_Ireland's Comment
Written on: 27/09/2020
They are worst company I have ever used.
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“Bad company”
Written on: 30/01/2020 by Bennettvd16 (1 review written)
The company appears cheap, we hired a car through Ryan air for £90 for 8 days - which included full insurance. But when we got to the airport they charged us €230 euros extra, and when asked they directly said that that was a deposit charge which we would get back. However, on returning the car we found out that the charges were extra insurance that they purposely didn't tell us about and that we didn't need as we already picked a full cover option and paid for it prior to arrival in Spain… Read Full Review
Gerardkierans's Comment
Written on: 09/03/2020
I had a similar, almost photocopy, experience with Goldcar Rental in September, 2019. This Company should be delisted by Ryanair as a car rental service provider. I’ve written to the Tourism Regulatory in Malaga with my complaint without any response.
What a dreadful experience not a single redeeming feature of Goldcar Rentals, never, ever again wil I deal with them and I’d advise all fellow renters likewise!
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Johnc_Ireland's Comment
Written on: 27/09/2020
############DO NOT USE - YOU HAVE BEEN WARNED #
############DO NOT USE - YOU HAVE BEEN WARNED #############################DO NOT USE - YOU HAVE BEEN WARNED #############################DO NOT USE - YOU HAVE BEEN WARNED #############################DO NOT USE - YOU HAVE BEEN WARNED #############################DO NOT USE - YOU HAVE BEEN WARNED #############################DO NOT USE - YOU HAVE BEEN WARNED #################
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“Avoid at all cost - ”
Written on: 24/01/2020 by Greg_UK81 (1 review written)
They take deposit and not return in full like other rental companies. You will not even know until you read bank statement ! Save yourself a problem and avoid at all costs ! … Read Full Review
Johnc_Ireland's Response to Greg_UK81's Review
Written on: 27/09/2020
#######DO NOT USE - YOU HAVE BEEN WARNED ###########
#######DO NOT USE - YOU HAVE BEEN WARNED ###########
#######DO NOT USE - YOU HAVE BEEN WARNED ###########
#######DO NOT USE - YOU HAVE BEEN WARNED ###########
#######DO NOT USE - YOU HAVE BEEN WARNED ###########
#######DO NOT USE - YOU HAVE BEEN WARNED ###########
#######DO NOT USE - YOU HAVE BEEN WARNED ###########
#######DO NOT USE - YOU HAVE BEEN WARNED ###########
#######DO NOT USE - YOU HAVE BEEN WARNED ###########
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“Disgraceful Customer Service”
Written on: 11/01/2020 by Owenskt310 (1 review written)
Avoid this company at all costs- their level of customer service is a disgrace. Having hired a car in Spain during November, I was involved in an accident which was totally my fault and I notified Goldcar of the damage sustained upon return of the car at the end of the rental. That stage of the process was fine and the staff in the rental office were polite and helpful- but that is where it goes down hill. I have an annual CDW policy in the UK and therefore did not require GoldCar insurance… Read Full Review
Armstger's Comment
Written on: 12/04/2020
You can order an itemised invoice on their website, you just need your contract number.
Good Luck
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Armstger's Comment
Written on: 12/04/2020
You can order an itemised invoice on their website, you just need your contract number.
Good Luck
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“Just Stay Clear”
Written on: 04/01/2020 by Jimena308 (1 review written)
My experience on arrival at the Gran Canaria Airport Office was a bad start and it was no surprise that thing went from bad to worse. Miserable staff who couldn't look you in the eye. The car was parked 10 minutes walk away. The car had in excess 12 marked damage. There was nobody available to check the car out. YOU MUST TAKE PHOTOS of the car whoever you hire with.On returning with the car there was nobody to check the car in. Another 20 minutes walk with luggage to and from the airport office… Read Full Review
Johnc_Ireland's Comment
Written on: 27/09/2020
#######DO NOT USE - AVOID LIKE COVID19 ###########
#######DO NOT USE - AVOID LIKE COVID19 ###########
#######DO NOT USE - AVOID LIKE COVID19 ###########
#######DO NOT USE - AVOID LIKE COVID19 ###########
#######DO NOT USE - AVOID LIKE COVID19 ###########
#######DO NOT USE - AVOID LIKE COVID19 ###########
#######DO NOT USE - AVOID LIKE COVID19 ###########
#######DO NOT USE - AVOID LIKE COVID19 ###########
#######DO NOT USE - AVOID LIKE COVID19 ###########
#######DO NOT USE - AVOID LIKE COVID19 ###########
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Johnc_Ireland's Comment
Written on: 29/09/2020
AVOID THEM LIKE THE PLAQUE UNLESS YOU LIKE PLAYING RUSSIAN ROULETTE WITH YOUR CREDIT CARD.
Gordon Westcott's Comment
Written on: 09/12/2020
In addition to two complaints to them via their website I have now emailed 4 times and phoned 3 times and have still not even received a response.
This is pre-planned theft followed by astonishingly arrogant behaviour.
I will not let them get away with this and thousands of other customers (Google 'Goldcar Complaints' or similar) and am trying to get the Local Police or Guardia Civil involved as well as Junta de Andalucia and maybe even a solicitor to pursue a class action.
Goldcar drag everything Spanish into disrepute.