GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
1.2 / 5
4.9% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
GoldCar Rental - www.goldcar.es - Ask a question now

Media Gallery for GoldCar Rental - www.goldcar.es

GoldCar Rental - www.goldcar.es

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 12/11/2018 by higgslane (2 reviews written)

Arrived at Las Palma Mallorca on Oct 11th 2018 and was met by a very pushy agent who insisted that I took their additional insurance. I exxplained that i had already taken additional cover with Rentalcars.co.uk. He spent around 15min warning me of consequences if i didn't take the cover. He offered free petrol and a car upgarde but i still refused and signed the 'DO NOT ACCEPT' section of the agreement. On return to UK I was shocked to find that the 1400 Euro deposit had been taken from my… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Cheating people out of money ”

Written on: 08/11/2018 by 1953Dickson (1 review written)

Do not use Goldcar, we tried to collect our precooked and prepaid car from them last night and they had closed the office EARLY! We got there 10-15 mins before their office was due to close. The other car companies were closing so we ended up stranded at Malaga airport for over 3 hours whilst we sorted an alternative car and didn’t get home until 3am - bearing in mind we had to be in work today at 8am. Disgusting! Really unhelpful on the phone when we called customer services they said there… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Never again, duped.”

Written on: 05/11/2018 by DavidB1960 (1 review written)

Duped out of £165 for additional insurance that I already had cover for. … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible Company give them a miss”

Written on: 05/11/2018 by Dwtltd (1 review written)

I have booked with this company a few times never again as everytime they either claim for damage non existent or already done prior. Last time they charged for excess milage when it was not stated at time of booking or in the contract that there was any milage restriction. Also everytime there are people complaing at the desk of excess charges and it can take 2 hours to collect the vehicle, they are always slow as always trying to tuck every customer up. Aviod at all cost give them a big… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Used Goldcar in Split having previously used them in...”

Written on: 29/10/2018 by Blackburnhd232 (1 review written)

Used Goldcar in Split having previously used them in Spain. As usual prices were very competitive and to be fair the process and car collection was ok. As always we got the usual hard sale for extra insurance (harder sale than weve ever had before), which we refused as we already arranged better and cheaper insurance through carhireexcess.com (you should never buy insurance from the rental company as it's expensive and can get better cover on internet). Our real problem was when we returned… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Forced to buy Extra Insurance”

Written on: 25/10/2018

Booked a car with Jet2 to collect at Faro Airport. We had already purchased extra insurance through Axa. On arrival at 11pm at night we were told our Insurance was not adequate and had to purchase theirs. They were extremely aggressive and refused the car without our paying money to them. On arrival we had to pay £374.4 euro of which we got a refund of £122.00 after we returned home. Therefore we are still £226.00 out of pocket by booking a car with Goldcar. On our return I took this… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Forced to buy unwanted insurance”

Written on: 24/10/2018 by Carlos1956 (1 review written)

I booked a holiday with Do You Spain to San Javier in Murcia this October. Gold car were the hire car company. I pre-paid for an excess waiver policy in the UK. On arrival in Spain the Spanish Gold Car employee would not accept my policy and insisted that if I wanted the car I had to buy a Cobertura Super policy for 98 Euros. Despite my protestations he would not let me have the car without buying this useless policy. I had a young child with me and was bullied into paying for it. These people… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“AVOID”

Written on: 18/10/2018 by JohnJamesWilson (1 review written)

I booked the a car with them via Arguscarhire, paid in advance and turned up expecting to pay EUR1.99 tax. They tried to charge me EUR116, were not interested in discussing or helping. I walked away in disgust without a car. AVOID - AVOID - AVOID - AVOID… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Official Robbery: avoid!!”

Written on: 17/10/2018 by Couli (1 review written)

I rented a car in biarritz airport and not only they debited my debit card with 1299 Euros as a deposit but on top of this, in spite of telling me I would be re credited maximum 5 days after returning the car, over 1 month later am still claiming my money vainly. They also told me I would get an email confirming the return of the car that I never received. After calling them 4 times now, they promise to come back to me and never do so. Total waste of time and money!! AVOID GOLDCAR C… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Fuel charges”

Written on: 16/10/2018 by MBabs (1 review written)

Firstly given a Citreon C4 when booked a Qashqai, told they are in the same group. What a load of rubbish. Due to having kids (this is what this excuse of a company rely on) I din't have the time or inclination to argue. Wish I had as the car had a full to full policy when we picked it up only just over half a tank. Went to complain but there was well over an hours queue at the desk. Had no option to go and sort out later. When I returned the car I filled it up as I know the shites would have… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“‘Relax’ daylight robbery”

Written on: 15/10/2018 by ChristopherUK46 (1 review written)

I paid for the ‘mega’ relax cover which adds about 900% to the booking charge but I understand rates of £2/day are not real world and having gone through the terms and conditions think this should be ok. There is huge emphasis placed on the expensive protections, from cancellation to worse on this package. Ironically you are better paying the £2/day rate or even better avoiding them. Flight from Newcastle to Barcelona running 2 hours late due to storms but expecting to land at 11pm with… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Extra payments taken off credit card ”

Written on: 11/10/2018 by guBarton396 (1 review written)

Please never use Gold car again l tried them again forgetting past experience it was only when we arrived home we found an extra amount of £215 was taken off our credit card after trying to find a customer service desk was told to report it via their site ........to get a incident number ...after over 10 emails later and over two week received an email to say it was a computer error ...!!!!! Still waiting refund and unless you are checking statements wonder how many times this happens to… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Misled and overcharged”

Written on: 08/10/2018 by Pitters123 (1 review written)

I made a booking via Rentalcars.com for a 7-day rental with Goldcar as the supplier with the car to be collected and returned at Palma Airport, Majorca. Upon collecting the car I was asked to pay for what was described as a deposit on the car and airport tax. Following return of the car, I was refunded only 25% of what was described as a deposit - the remainder of which I am now pursuing via Rentalcars.com. I realise now why I have used Enterprise for my previous 2 hire-car rentals. I'd… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“DO not use Goldcar, they do not sign your contract...”

Written on: 08/10/2018 by michaelpentland (1 review written)

DO not use Goldcar, they do not sign your contract when you return a car and the next thing you know is that they have taken €400.00 euro from your credit card for damage. Do yourself a favour and use another company you will not regret it… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Never again”

Written on: 05/10/2018

Hired a car with fuel policy full to full. We returned the car completely full to the throat but Goldcar did not refund all our money as they said there was a premium fee/surcharge for Tenerife in other words they only refunded us some of the money we had paid upfront in case we didn't return the car full of fuel so please note that it is not a full refund after all. Would never deal with them again as this was the 2nd time we hired a car from them and the first time we had another problem but… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Terrible company”

Written on: 05/10/2018 by Markmoaning (1 review written)

Hired a car in August at castellon airport, on return waited for them to check car which they did, signed and stamped to say no damage, when I got home the credit card showed a charge of €150, for damage to car, still waiting for fuel refund as well, damage was not on car when I left it.will never use this conning company again… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“One of a kind”

Written on: 04/10/2018 by GabiStancu (0 reviews written)

My very first experience with Goldcar was a few years ago, when on a week holiday in Majorca I’ve been approached by a very friendly fellow who presented me the best deal for the length of my stay, and it had been the best I could get at the time. I thank to that person once again, as he introduced me to a company that is worth everyone’s attention for peace of mind and hassle free car rental experience. Why people have rated it poorly is out of my understanding, though rest… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID LINE THE PLAGUE. ”

Written on: 20/09/2018 by prGallagher1992 (1 review written)

Please avoid like the plague. Although a price was agreed at the time of booking when it came to picking up the car in Spain they charged additional fees, without insurance to the tune of £74.68. Please don’t get caught out like me. Go to a reputable company. Terrible service… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Avoid at all costs!”

Written on: 10/09/2018 by Alisson67 (1 review written)

We booked a 9 seater through DoyouSpain with no issues, having purchased their Platinum Cover. We always use DoyouSpain but have never used Goldcar befoe. At the collection desk we were told that we had to pay either €2000 ‘deposit’ or €247 to cover any excess to which we were shocked. We were told anything can happen to the vehicles and we could be charged a fortune. We were then told that there would be an additional deposit of €168 for fuel which would be refunded on drop off if… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“I felt I had to report this company for an experience...”

Written on: 10/09/2018 by jerrymac32 (1 review written)

I felt I had to report this company for an experience which I had. I never take out the excess waiver and live with the fact that I am liable for any damage should it occur, I was threatened that "if you don't pay the €220 to reduce the excess to nil and you bring the car back, even if its in perfect condition there is a good chance you will never get your 1400 euro deposit back" The explanantion was "this is Spain, you will be lucky to see that money again and it will probably take a month… Read Full Review

Evo85's Response to jerrymac32's Review

Written on: 11/09/2018

We came back last month to find they took £460 off my card in extras that I never asked for. The form I signed for the car had them on it in Spanish, so the company were trying to say I wanted them. But never got a card receipt given. Still fighting for it. The company you have your original agreement may be another company that broker to them. Do not use them. Goldcar are the dodgiest company in Spain FACT

Reply to this comment
Report this review
Was this review helpful? 2 0
Read 1 Comment
overview