GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“2 hour wait to collect the car”

Written on: 19/07/2019 by Patrick1950 (1 review written)

We have arrived in olbia airport to collect our car and the wait has been two hours so far. There is only person at the counter and there are more than 40 people in line. It is taking at least 15 minutes per person - horrible way to start our vacation. Never again… Read Full Review

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★☆☆☆☆

“Poor service, customer complaints EVER listened to”

Written on: 10/07/2019 by RossMcPherson (1 review written)

Dirty cars, not full of fuel as promised, engine lights on and poor maintenance. Your fuel deposit will be returned minus 20 euros even if the car is returned full as they have extortionate exchange rates. Many people charged for damage days later even though the car was returned in perfect condition. Don't think this happens to other people and you will be fine because odds are they will RIP YOU OFF. Go with a reputable company… Read Full Review

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★☆☆☆☆

“Stay Away! Forced Services Charged”

Written on: 06/07/2019 by DeceivedTraveler (1 review written)

Upon arriving to pick up the vehicle that was “paid in full” with additional insurance purchased online at I was told that the insurance I contracted w/ the the booking company was no good. To pick up the vehicle I was required to pay “Full Coverage” Insurance at 69.95€ a day ($2098 a month!) or I would required to deposit 1100€ which would be returned immediately after drop off but takes up to a month to release hold. I was also auto charged the 23€ Refill service charged… Read Full Review

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★☆☆☆☆

“Goldcar additional charges”

Written on: 05/07/2019

I suppose it was to be expected with such a good value headline rental but that in itself is devious and misleading. When we finally got through the check in queue after 20 minutes the hard sell for extra charges began. First the mileage was limited to 1,000 km which hadn't been made clear when booking, so that was another Euro 50, and then the saga about damages and inspection began. There was a distinct hidden threat that if we didn't take the damage waiver then they would find the damage and… Read Full Review

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★☆☆☆☆

“Swindlers - be careful ”

Written on: 01/07/2019 by Reid172 (1 review written)

Was lured by the price at first and without doing any prior research went ahead and booked them. These guys employed are absolute swindlers (and I am using the most positive term I can think of). They will find every small detail to over charge you and sell every price of policy and insurance there is to offer. One last next to me had to get rejected (unless she paid £46) because her card name does not match her ID and bank statements like-for-like (some banks use initials of your first… Read Full Review

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★☆☆☆☆

“Terrible Service. Hold onto your deposit! ”

Written on: 29/06/2019 by TLarder (1 review written)

TERRIBLE SERVICE. Paid 1,500 Euro deposit with my rental at Ibiza Airport on the 24th of May. Still waiting for it to be reimbursed as we go into July despite repeated calls and emails to chase. The standard response is 'we have already processed the payment', which clearly isn't the case. I was told on a call with the GoldCar complaints line that they are busy as it's high season. I was told to raise another complaint online but I questioned the point when I have already done that and they are… Read Full Review

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★☆☆☆☆

“Just got a random charge on my card without any...”

Written on: 26/06/2019 by lazejanev (1 review written)

Just got a random charge on my card without any explanation!… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 24/06/2019 by CeciliaLuck (1 review written)

I was a Goldcar client for a couple of times. The price will lure customers to rent again, as it happened to me. They couldn't lure me to spend MORE in insurance whole coverage or fuel tank full policy, so they told me about a little damage on the car painting. Santander Airport. Staff never accompanied to review the car at the beginning of the rental. Once I've returned the car after a week, they charged me 250 extra euros. I refused the cost and complained, I was sure I had not cause any… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 17/06/2019 by dazreviewsite (1 review written)

Horrible experience. I am not one of those people who argue at the desk; this time I had no choice. -Booked in UK, paid 60euros on UK bank account. Arriving in Alicante airport to collect the car, using my Spanish card: 1. 60euros charged a second time for the hire car 2. 80euros charged, instead of agreed 20euros, for a car upgrade 3. 80euros for fuel! If car returned full, I'd get this back 4. 12euros 'fuel insurance' which is meant to be offered as optional, but this was applied… Read Full Review

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★☆☆☆☆

“Terrible service behind "Lowcost Car rental"”

Written on: 14/06/2019 by juanborra (1 review written)

We had a terrible experience with this guys in Mallorca during May. We reserve a car through Norwegian website, paid the full price including full insurance. When arrived to Mallorca Airport, GoldCar rental personnel asked for additional fees, and also threaten us that we should pay more than 100 euros for full insurance or leave 900 euros deposit on a credit card. They also showed pictures of cars painted on the streets, trying to convince me to pay the cash amount. I left the reservation and… Read Full Review

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★☆☆☆☆

“Dirty tactics - avoid or cancel your booking!”

Written on: 08/06/2019 by Markcarter1 (1 review written)

Like many of the reviews they up sell their pricing insurance policies if you do not take you are guaranteed to be penalised with cost for pre existing damage . They make this possible by having the customer collection in a darkened multi-storey where any minor damage will is not visible. The car was in very bad condition to start with multiple dents diverting any attention away for superficial scratches. The car was returned in the condition it was received however I have been landed with a… Read Full Review

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★☆☆☆☆

“Vile company”

Written on: 05/06/2019 by josephbt (1 review written)

I booked through do you spain and paid for all inclusive - I printed all the documents including full insurance - gold car took a further £348 out of my account - (they said for insurance which I didn’t need )and will not return it - absolutely disgusting both gold car and do you spain - please don’t use these disgusting people… Read Full Review

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★☆☆☆☆

“Bullish customer service if you don’t take the...”

Written on: 01/06/2019 by LitzyHernandez207 (1 review written)

After our arrival we went to collect the car from the office at Corverra airport Gold Car Office. We were asked if we would like to take out the additional insurance for €268. I explained I already had additional insurance, (as advised on Martin Lewis Website I took out insurance for the full stay for £23 before leaving England). The young man that served me was very polite to begin with, once I said no to the additional insurance his attitude became very abrupt, bullish and dismissive of… Read Full Review

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★☆☆☆☆

“Charged £800 excess on credit card from Goldcar”

Written on: 31/05/2019 by jamesboulding (1 review written)

I recently was going through my credit card and noticed that Goldcar had charged me £795.59 after a rental car I hired from Lisbon airport. I don’t know how this could have been the case as the car was returned in immaculate condition with no damage whatsoever. I never received an email or any form of notification telling me the reason for the extortionate charge which Goldcar claim to do so on their website. Dropping off I was told the car was fine and now I find this scheme of an excess… Read Full Review

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★☆☆☆☆

“Avoid this company "Goldcar"”

Written on: 28/05/2019 by Cannon128 (1 review written)

Unclear explanation of monetary charges from customer service at pickup. £1200 levy on insurance, and charged for a full tank of fuel on return when I took it back full. I Filled the vehicle up to the brim at the closest fuel station I could 7km from the airport, yet they still charged me £49.00 fuel penalty. Will never use them again. I don't know where to start to make a complaint that will probably go unheard anyway… Read Full Review

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★☆☆☆☆

“Don't get suckered in to their cheap prices!”

Written on: 23/05/2019 by AlfredoLarkin (1 review written)

My husband and I recently tried to rent a car from Tenerife airport. Our experience with Goldcar was awful. Arrived at 9pm to collect the car (booked through Argus Car Hire along with relevant insurance). The staff were so so rude and threatening when we told them we wouldn't be taking out their insurance policy for an additional EUR 136. They told us our insurance was incorrect and we wouldn't be covered, so we left the queue to read over our paperwork to make sure we had our facts right, we… Read Full Review

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★☆☆☆☆

“The price they quote may be very low, but you end up...”

Written on: 21/05/2019 by Microman999 (1 review written)

The price they quote may be very low, but you end up paying a lot more because of their underhand way of adding charges on. I reserved, paid for the car through DOYOUSPAIN and collected it from Malaga Airport. I had read about insurance and had decided not to take it. At the airport when the documentation was completed there was a large charge. When I asked why I had to pay so much I was told that it was a charge for fuel and I would get it ALL back if I returned the car full. I later found out… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 08/05/2019 by SheldonParsons (1 review written)

Everyone who had made a booking with goldcar at Malaga airport was totally discount allied by this. Our car rent supposed cost £81 for fiat punto for one week ,but they charge our credit card £268 they got a lot hidden charges avoid this company… Read Full Review

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★☆☆☆☆

“Got suckered by their low promo. I figured out 2 weeks...”

Written on: 08/05/2019 by Morriszp372 (1 review written)

Got suckered by their low promo. I figured out 2 weeks was the optimum time for major saving. Rented 7 cars consecutively - no issues on the first 5, but they charged me 250 euros on the 6th and 200 euros on the 7th rental for some alleged damage to two wheels (they did not specify which wheel) and for dents to the door and bumper. Worst of all, the just charged my card without notification for the charges. I'm fighting back. I'm challenging the credit card charge, filed a claim with both… Read Full Review

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★☆☆☆☆

“On April 4th 2019 I hired a car with INTERRENT who are...”

Written on: 30/04/2019 by rpChurchill75 (1 review written)

On April 4th 2019 I hired a car with INTERRENT who are part of GOLDCAR car hire at Malaga airport. I have hired cars at Malaga on numerous occasions and am well aware of the hard sell from the various car hire companies who all try to get you to pay for their expensive excess insurance. For this reason I buy my own annual excess insurance in the UK. When I collected the car I had the usual spiel from the customer service representative who tried to sell me their insurance but I made it clear I… Read Full Review

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