GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“PLEASE DO NOT GO NEAR THESE PEOPLE OR INTERENT ”

Written on: 13/10/2019 by ademalc (1 review written)

We booked through Do you Spain another Spanish fly be night Company for an Interent car at Valencia Airport. On arrival we found out that Interent had been taken over by Goldcar whom we had trouble with on a previous holiday and swore never to use them again. As we had paid for the car and the insurance we had no other option than to go ahead with the booking. The first thing they said was that the insurance we had booked (Zurich) was not valid an: we had to take out their insurance which would… Read Full Review

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★★★★☆

“Excellent value.”

Written on: 05/10/2019 by Asking325 (1 review written)

Have been renting from this company since 2014. Always excellent service.Do not like rentals being subject to a maximum 28 days… Read Full Review

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★☆☆☆☆

“Horrible end to a holiday”

Written on: 10/09/2019 by JamesB86 (1 review written)

Goldcar have take over £500 from my credit card after they supplied evidence of damage that I caused to a hire car. The photographic evidence they've supplied is of a totally different hire car than the one that I hired! I've sent emails, spent hours on the phone and now being told by Goldcar that the best cause of action to resolve this issue to take legal action against them! All I want to do is speak to somebody at Goldcar to resolve this issue but they refuse to answer my questions via… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS !!!”

Written on: 10/09/2019 by qtMonroe387 (1 review written)

AVOID AT ALL COSTS !! I DON'T KNOW WHERE TO BEGIN ............ CHARGED EXTRA MONEY FOR THEIR UNPROFESSIONAL BEHAVIOUR, INCOMPETENCE AND UNHESITATING WILLINGNESS TO DECEIVE THE BRITISH TOURISTS. GOLDCAR RENTAL AT FARO AIRPORT SHOULD BE ASHAMED OF THEMSELVES… Read Full Review

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★★☆☆☆

“Hard sell tactics ”

Written on: 31/08/2019 by Esteponapablo (1 review written)

We’ve been going to Spain ( Malaga) for some twenty + years now and this awful service by the car hire companies sucks. Majority of them now use hard sell tactics to buy the extra insurance at the desk. On our last trip in August I booked my car via cartrawler( Ryanair on line) and knowing previous experiences I took out the extra insurance at roughly £40 ( as it’s usually £200 in Malaga airport) and had all the policy documents and vouchers with me. I was determined not to get bullied… Read Full Review

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★☆☆☆☆

“Awful Do not use!! ”

Written on: 29/08/2019 by Ali217 (1 review written)

If you choose to use this company, make sure you purchase their fully comp added on insurance at the time of pre-booking. They will not allow you to use your own and if you do they treat you like you’ve stood in dogs poo! The man at the desk was most unfriendly, he asked us to take the insurance at an extra £168 this was for 7 days at Malaga airport. When we said ‘no it was ok’ He then said you have to or you can not have the car...He was continuously hostile with us. In the end he made… Read Full Review

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★☆☆☆☆

“Bad Experience ”

Written on: 28/08/2019 by tracielittlejohn (1 review written)

Bad experience. Wish I had read the reviews first. We have annual car hire insurance so didn’t want any additional insurance. However our card kept being “declined” so after queuing several times over a couple of hours and conversations with the bank to try and get the problem sorted we eventually agreed to take the extra insurance. On return from holiday we asked the bank to investigate the failed transactions and they put in writing that the problem was with the way the card was… Read Full Review

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★☆☆☆☆

“OK like hundreds of others, as it transpires, we have...”

Written on: 28/08/2019 by Hudson101 (1 review written)

OK like hundreds of others, as it transpires, we have fallen victims of Goldcar insurance...  As seasoned travellers we have started to purchase an annual car insurance policy in the UK to cover us for additional charges that we would incur should we be unfortunate enough to cause damage to a rental car overseas. This obviously is designed for two principal reasons 1. Because it is a lot cheaper and 2. to address the heavy selling that can result when collecting a‘rental’ from staff who… Read Full Review

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★☆☆☆☆

“However well prepared you think you are do not be...”

Written on: 28/08/2019 by Debswrd (1 review written)

However well prepared you think you are do not be fooled. We hired full to full - we purchased all additional insurance from uk. The reps said we didn’t need further insurance. Deposits were taken for fuel only. But oh no!!! It was extra unnecessary insurance. Refund refused. Total extra costs of over £200. PLEASE ALSO NOTE WE BOOKED RHODIUM. NOT GOLDCAR. … Read Full Review

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★☆☆☆☆

“NEVER RENT A CAR HERE”

Written on: 16/08/2019 by IrelandRichardson85 (1 review written)

If you ever find yourself in a situation where you need to rent a car - then NEVER at Goldcar Rental. The company takes your money by claiming that you are not sufficiently insured that your credit card is a debit card, even if it is a Visa, requires extra fuel charges that are not refundable, despite the promise of pickup. My family and I were just tricked into paying over € 300 for our holiday car we had paid EVERYTHING from home, except € 21. We had to pay € 515 under the pretext that… Read Full Review

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★☆☆☆☆

“Never never use it!!!! charged me for 300 euros after ”

Written on: 16/08/2019 by Yuyuli (1 review written)

After using their service they have charged me for 300euros because of accident i didnt make. The person that scratched my car fully repared the car (his assurance). But they refuse to refund me even the car is already fixed by that person!! CS works just AWFUL1!!!!!!!! do not use their service!!!! never never!!! … Read Full Review

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★☆☆☆☆

“Ridiculous pressure to buy full coverage”

Written on: 15/08/2019

Started by not being located at the airport as stated! Then 1 hour in line waiting for to get received Then the lady almost called me stupid for not wanting the full coverage, charged me temporarly 1800 or 1900 euros for 1 MONTH, in case anything would happen Then told me that by not wanting full coverage i would have to wait another hour to deliver the car (first time i ever heard this) So never never again i will go to this or interrental company… Read Full Review

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★☆☆☆☆

“Terrible - don’t make the same mistake I did and book ”

Written on: 14/08/2019 by Cmccluskey (1 review written)

The staff were unhelpful from start to finish. A huge waiting time when we arrived. Aggressive when offering to purchase full protection, we refused. When we handed car back, said there was a scrape which we caused. And charged a standard €250. Whilst in queue I noticed other customers mentioning that certain marks hadn’t been recorded on their inventories. I have understood since booking that this is their standard practice to charge when no full protection has been taken out, despite no… Read Full Review

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★☆☆☆☆

“On two occasions we have been charged for petrol when...”

Written on: 12/08/2019

On two occasions we have been charged for petrol when the car has been brought back full we have filled out complaints form but have had no refund. On another occasion the passenger side interior door handle would not operate we did not notice until after we had left the airport they wanted to charge me €90 to change car… Read Full Review

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★☆☆☆☆

“Returned an undamaged vehicle in Larnaca only to be...”

Written on: 08/08/2019 by Annoyed23456 (1 review written)

Returned an undamaged vehicle in Larnaca only to be told there was over £400 worth of damage. They offered for us to take out insurance retrospectively to cover the damage!! Aggressive in their nature....will never use again and would advise a wide berth. They are cheap for a reason!!… Read Full Review

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★★★★★

“Great value, new car, helpful staff”

Written on: 03/08/2019 by TJJ1 (1 review written)

I’ve used Goldcar a few times. New cars, great value, on airport so convenient. This time we somehow managed to lock the key in the car when returning it. The Goldcar staff were really helpful and didn’t charge. They promptly refunded the unused fuel. There was a charge for refuelling but this was clear when I booked and it saved the hassle of filling up before returning it. They have previously tried to charge me for damage that was clearly from another car which was annoying, but my… Read Full Review

Chandler1872's Response to TJJ1's Review

Written on: 08/08/2019

We have just encountered a similar problem. We booked a car in July and signed the check out for detailing minor scratches to the paint work ect. They have just charged my credit card 230euros and whilst attaching a blank sheet stated with a printed copy of an unsigned check out form detailing no damage. They clearly make claims. Very hard to contact them directly as we booked our car through a third party company who the booked with gold car.

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★☆☆☆☆

“DONT BOOK WITH THEM”

Written on: 01/08/2019 by SandraRuiz (1 review written)

DO NOT USE GOLDCAR!!! We returned a car in Malaga last week, completely fine just as we started with. The inspector checked it all off and said there was no damage, full tank, no problems, will get our money back in a few days. We took photos of the entire car at drop off after reading all the negative reviews just in case. 2 hours later we received an email saying on another review there was damage of €150 with a different photo of then what we took. We returned to the drop off to confront… Read Full Review

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★★★★★

“Saved my butt!”

Written on: 29/07/2019 by tommybanana99 (1 review written)

Hi the car was cool. I got held up by a crash on the M40 when returning the car. When I got back to the gold car depot near Gatwick the person I dealt with and the manager offered to drive me to the terminal because I had just missed the shuttle bus. I made my flight and I am very grateful… Read Full Review

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★☆☆☆☆

“Clerk in Malaga took a "deposit" and our credit card...”

Written on: 29/07/2019 by 186Jones (1 review written)

Clerk in Malaga took a "deposit" and our credit card details and used our e-signature to sign us up for insurance we never agreed to and are claiming they will not pay the deposit back - even though that is what we were told we were paying… Read Full Review

Kelliematthews's Comment

Written on: 31/07/2019

This has just happened to us in Murcia! They put £307 on our credit card when we had our own insurance. They are claiming that they won’t refund it but I won’t give up.
Seems that they do it a lot! Good luck

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★☆☆☆☆

“Aweful Company ”

Written on: 22/07/2019 by jphilt (1 review written)

I can not recommend anyone to use this horrible rent-a-car company. Not only are they unfriendly and arrogant, but they will tell you that the insurance that you have purchased from their partner (DoYouSpain), is not valid and it does not cover anything. Then they get angry when you say that you will take the chance and they will search for any reason, to not having to rent the car to you. We had 6 different credit cards, but only one of these were accepted. We could then not have the second… Read Full Review

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