GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
1.2 / 5
4.8% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
GoldCar Rental - www.goldcar.es - Ask a question now

Media Gallery for GoldCar Rental - www.goldcar.es

GoldCar Rental - www.goldcar.es

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Insurance”

Written on: 21/03/2019 by david.45 (1 review written)

I have used Goldcar for many years, until this February. I was mis sold an insurance policy I never asked for as I have my own hire car insurance. The guy who served me never asked if I wanted the insurance, it was just put on. I never realised till later at home but by then it was too late. Goldcar refused to pay back although they have history of me never using their insurance.Be careful… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“YOU CANNOT TRUST THIS COMPANY”

Written on: 21/03/2019 by Garydrew (6 reviews written)

Never use this company, they will take large sums from your credit card, and when you return to the UK, they will not refund it all, stating there was some damage to the car, EVEN WHEN you have full CDW, so they can’t take the money, and they will take it anyway… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I had prepaid rental from Rentalcars.com (including...”

Written on: 20/03/2019 by AyanaBrennan (1 review written)

I had prepaid rental from Rentalcars.com (including insurance). At the rental desk I was informed by the lady that there is a deposit EUR 105 for fuel and that this deposit will be returned to my account when I return the car with a full tank. I paid the requested deposit by credit card and then signed the document in Spanish where 105 EUR was mentioned. As a foreigner I do not understand Spanish so that I simply trusted the lady at the desk. Few days after car return, back in my home country… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“On a recent visit to Tenerife we booked a rental car...”

Written on: 18/03/2019 by MadelynnDiaz341 (1 review written)

On a recent visit to Tenerife we booked a rental car through Ryanair at the time we booked the flight. Unbeknown to us, the company we'd booked with INTERRENT, is part of GOLDCAR who are both ultimately part of EUROPCAR. GORDCAR'S reputation goes before them and it transpired that INTERRENT is just as unscrupulous in its working practices. We had already paid for the car through Ryanair so there was no chance of getting our money back. But when we realised they were just Goldcar under a… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Just avoid it ”

Written on: 10/03/2019 by 68McCleary (1 review written)

Rome Fiumicino Airport, three hours in queues try to rent the car I reserved online. My credit card not accepted, even with their super expensive all included insurance. Of what I paid, no way to have it back, they did not even answered my requests… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I returned my car correctly and a couple of days later...”

Written on: 07/03/2019 by Fredrik1 (1 review written)

I returned my car correctly and a couple of days later I see that they charged me for a day extra. I send boarding pass and a reciept that I was back in Sweden the day that I returned my car but "Costumer service" dont even answer me, They think I can in 2 Countries at the same time.. Stay away from Goldcar they take your money! … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID”

Written on: 24/02/2019 by AllissonHicks (1 review written)

AVOID! AVOID! AVOID! They will coerce you to take out their full insurance cover, if you don't then they will clutch at straws in order to keep a good part the 1200 euros insurance premium. As they told us, if a small stone hits the car and leaves a mark they will keep 600 euros! Also when you book a car they never say what engine size it is going to be. I specifically booked the open corsa "type" thinking it will be at least 1.2 and when I got to the airport they said I booked a 1cc car! … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Stanstead airport ”

Written on: 22/02/2019 by Davidcplll (1 review written)

Ok i use car hire 2 to 4 times a month and always have the correct paperwork . Gold car at stanstead are awful they tried to palm me off with a tiny car when I booked intermediate size . Then got an excuse he got the wrong booking . To make things awkward he wanted a utility bill who in this day gets bills in the post so lost my pre paid rental .end of the day went to easirent got a car in 10 mins and same price . So avoid this company esp at Stanstead care hire village… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“This is the worst experience I ever had. Because I am...”

Written on: 18/02/2019 by Bradshawlp429 (1 review written)

This is the worst experience I ever had. Because I am still waiting to the end how much money they want to take from my card,today I can not write more, but I am prepared to fight if they do is wrong. Take care goldcar corverra airport… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Goldcar made me pay an extra fee of €245,-”

Written on: 12/02/2019 by 1979Jenkins (1 review written)

Goldcar made me pay an extra fee of €245,- after I booked a car with them online. I already paid for the car and the Insurance. This is the worst carrental company I ever used. I would rather rate zero stars because you are thiefs. Tip: never book a car with goldcar !… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Every time I use gold car they have a variety of cash...”

Written on: 11/02/2019 by 305Delaney (1 review written)

Every time I use gold car they have a variety of cash extorting practices. The most recent one is charging £300 for a scratch that was placed by their own worker. Having already paid an additional sum for extra insurance and being told by the manager at Gatwick that I could drive like I stole it. on. Unreliable occasions. They then added an excess charge of £300 for this. This follows a number of occasions where they have added obscene extra insurance charges after receiving competitive… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Rude and unhelpful ”

Written on: 09/02/2019 by vbsffs (1 review written)

I got a ticket and waited in line, at first very pleasant, when I didn't accept the Insurance, things changed. I have worldwide car rental insurance. I was told to check the car before I leave, if there was damage to the car that wasn't on the Condition of the car form I had to take photos and bring them back to show them, Of course there was damage, I took photos went back, I was told to get another ticket, waited my turn, when I got to the agent he said, I can't do that, you have to go to… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I took them to court - I won the case”

Written on: 28/01/2019 by reviewha (1 review written)

Goldcar took from me 1,100euros. I took them to Court in Malta, I won the case!… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Do Not Use Gold Car”

Written on: 24/01/2019 by Araceli294 (1 review written)

We booked through Do You Spain, mistake no 1 The car hire was from Gold Car mistake no 2 We were to collect from Tenerife South, however, their office is now in the car park and at the far end, with few directions and lugging our suit cases we arrived quite exhausted at their hut. Straight away we were told that they do not recognise the insurance I had already paid. My husband forgot his pin to his credit card but I had one in the same name and account but that was no good and so we were… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“We booked a car. I was informed on the spot that a...”

Written on: 22/01/2019 by bastelwastel (1 review written)

We booked a car. I was informed on the spot that a higher amount on my credit card than stated in our contract had to be blocked. This was not possible, then we were pushed to a different tariff, which cost us much more. When my credit card - for whatever reason - still didn't work, it was suddenly possible to use another card. When asked why this was not possible under any circumstances with the more favourable conditions, the employee reacted extremely unfriendly with "NO DISCUSSION". I've… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Never use this company”

Written on: 14/01/2019 by Jarvisqe393 (1 review written)

We purchased insurance as we were prompted to do so during the booking process only to be charged again at the airport. The car was a wreck it stunk of cigarettes and had burns in the ceiling and foot wells. The clip that secured our baby's seat in snapped in half in our hands, the passenger door would not open from the outside, every time we sprayed the wind screen we had to pull over to wipe the filthy smears away that had been left due to the fact there wasn't any screen wash. I found a pair… Read Full Review

Report this review
Was this review helpful? 1 0
★★☆☆☆

“Another ploy to charge customers for excess insurance! ”

Written on: 12/01/2019 by Coffey430 (1 review written)

I had used Goldcar previously and actually had no problems so on a return trip less then a week later I was disappointed that the whole experience was just awful! Firstly I can’t say the customer service was welcoming to start with and the main issue arised after they did an Experian ID check (apparently a new thing) which I passed although on my record it came up with a caution and they therefore said I couldn’t take the car without then paying £165 extra for their excess insurance… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Athens Airport: Bad service, old cars, fraudulent...”

Written on: 03/01/2019 by Karlaf489 (1 review written)

Impossible to reach by telephone, waited for their shuttle for over an hour. The car was heavily scratched, had over 60k kilometers. squealing brakes and a vibration. Expect a heavy sales pitch about buying extra insurance at double or triple what other companies charge. Upon returning the car it was given the OK and then they send out a bill for fake excessive cleaning which cost more than the rental. I have photos to prove it. The follow up post holiday will waste your time as you dispute… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Wish I had read the reviews!!”

Written on: 03/01/2019 by GrahamThornton (1 review written)

Wish I had read the reviews as the experience we have had of service at Gatwick Airport and Customer Services has been abysmal. We had a car that wasn't full with petrol and when we advised them in the office they said it was full and the car had a faulty gauge. They wrote this on the contract and said "No problem". Surprise - the gauge wasn't faulty and as we returned the car back properly full, no one wants to know about it. Still trying to get a response from Customer Services. All they say… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Avoid, Avoid, Avoid”

Written on: 01/01/2019 by Curtis288 (1 review written)

Used at Murcia Airport. Very friendly when picking the car up, “no don’t worry about damage 5cm or under”. When we dropped the car off after 5 days and under 50km the lady in the car park said we had damaged the bumper with a scratch - we certainly had not. When we tried to talk to her she refused to talk to us, and refused to let us photograph her or give us her name otherwise she was going to get the police involved. … Read Full Review

Report this review
Was this review helpful? 0 0
overview