GoldCar Rental Reviews - www.goldcar.es

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Latest Reviews

★☆☆☆☆

“Took the flex fuel option which had a hidden cost in...”

Written on: 21/05/2018 by Jaidynd65 (1 review written)

Took the flex fuel option which had a hidden cost in my case of €26. And as of now they haven't released the the block on my card for fuel In the end I would have saved €50 over 2 days going with a major rental company… Read Full Review

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★☆☆☆☆

“Deliberate deception”

Written on: 20/05/2018 by JARE (1 review written)

I rented at Palma Airport. There was a long queue probably because prices seem very competitive. However, on return to U.K. it turned out that I had been charged 56€ for a diesel car and so called smart rental (where there is no penalty charge if you don't return the car full, just the cost of the replacement fuel). I was not told of either charge at the desk and the charge to my credit card was presented as being the fuel which would be refunded if I returned the vehicle full. The… Read Full Review

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★☆☆☆☆

“Nightmare car rental!!!!”

Written on: 19/05/2018 by pmasdias (1 review written)

The worst experience ever! They gave us a car in very poor conditions to use and ended up charging us for a damage we didn’t cause! Tried to contact their customer service but still waiting for an answer and a refund!… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID ”

Written on: 17/05/2018 by frankrispin (1 review written)

WHY did i not find this site before i booked... I booked goldcar at Malaga airport VIA Rentalcars of Manchester. This..... my lastest email to Rental Cars explains all. Could you please explain to me in writing why Goldcar took 217£ off my credit card on the day i collected the car despite the fact that a. I told them i did not want or need their insurance as i had full cover with you. b. I showed them my Insurance Certificate Policy   c. When they took my credit card details they… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 08/05/2018 by Dennis526 (1 review written)

Booked a car through Ryan Air. Was sold insurance when it was not needed. Returned the car full of fuel and was still charged 100 euro. Complained with no response at all. Would not trust them if they were the last rental company on earth… Read Full Review

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★☆☆☆☆

“Hired from Goldcar at Malaga Airport . Tried to sell...”

Written on: 02/05/2018 by lbMacGregor1953 (1 review written)

Hired from Goldcar at Malaga Airport . Tried to sell me Excess insurance which i REFUSED as i had my own Insurance for Car Hire excesd POLICY . Annual one i buy yearly. He charged me €229 saying it was fuel and security deposit when i questioned the large amount. He got aggressive saying the full amount would be refunded on return with a full Tank of fuel. They took €71 for insurance stating i accepted same even though i sent them my policy to prove i didn't need or accept theirs… Read Full Review

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★☆☆☆☆

“Appalling customer service ”

Written on: 02/05/2018 by JusticeBuchanan (1 review written)

We booked online through their website for a car from the airport, returning to their office by the port. When we arrived at the airport they told us actually their port office would be closed that day. I had to spend €4.20 on a phone call to sort out a refund and make a new booking at a higher price. The woman on the phone said it was a non-refundable booking although it was their fault. Finally we got the refund but I had to be very firm… Read Full Review

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★★☆☆☆

“Posteaster”

Written on: 01/05/2018 by Marcom37 (1 review written)

My car hire started well, lady at the counter very helpful so I thought everything is going to be ok. She offered me an upgrade because they did not have the car I ordered, also gave me the choice of manuel/automatic and emphazised that it will be at the same cost to me. I took the upgrade gladly, then she took a deposit and I went away quite happy with her service (still think she is an asset to that company) I returned the car in exactly the same stated as I took it and compliied with was… Read Full Review

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★☆☆☆☆

“Girona airport”

Written on: 28/04/2018 by smStrong451 (1 review written)

We hired a car via ryan air website, paid the deposit online arrived at the airport to collect the car was told that they had given the car to someone else who had a similar name, the only similarity is that we had the same 1st name, they called the person they gave the car I hired to and asked him to return the car and he refused saying they made the mistake therefore he would not return the vehicle, so gold star said we will issue with another car once we went through the insurance hard sell… Read Full Review

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★☆☆☆☆

“Fictitious Car Damage Claim & taking Money”

Written on: 23/04/2018 by AlisaMcConnell465 (1 review written)

When I collected the car, the desk tried to pressure me into taking out extra insurance (which i had already sorted before i went, with another insurer). Goldcar told me i would be making a big mistake if i didn't take it out, as any minor scratch would be very costly for me. Without offering me an option of pounds or Euros, they deducted 1400 euros in pounds (which is a much worse exchange rate). The car had numerous significant scuffs / scratches, which i didn't mind, but they told me there… Read Full Review

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★☆☆☆☆

“Bari Airport - Rude staff and highly illegal pressure”

Written on: 22/04/2018 by daandeconinck (1 review written)

Do NOT conduct business with these people unless you are prepared to pay for the full insurance. Rude staff and phenomenal and highly illegal pressure selling of excess waiver insurance. Made it very clear that I had an annual policy with another company and that I was happy to accept euro1400 excess with them - but no, I had to endure 30 minutes of scaremongering and rudeness.. If I come back with a scratch =1400 euro. If I break down with mechanical problem I will not be able to call… Read Full Review

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★☆☆☆☆

“Do not use goldcar”

Written on: 19/04/2018 by KarleyBurke (1 review written)

I hired a car from Tenerife South airport and was told I'd need to give a £1400 deposit which was taken out of my account,on returning to the uk and checking my bank statements they had only returned £1275 and didn't reply to any emails. my brother inlaw also had £100 taken off his credit without his consent and with no explanation of why.all in all a truly awful experience… Read Full Review

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★☆☆☆☆

“We hired a car from Goldcar at Malaga airport,...”

Written on: 18/04/2018 by Boyd424 (1 review written)

We hired a car from Goldcar at Malaga airport, attracted by the competitive pricing. We didn't necessarily anticipate the lengthy queues or the aggressive insurance sales pitch we had to endure, but these are not the reasons we would advise others against using this service. Upon returning the vehicle - in the exact condition we hired it in - we were surprised a day later to receive a bill for 700 euros for 'damage' to to panels. We informed the credit card company that we would be fighting… Read Full Review

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★☆☆☆☆

“Bedrock cars are Us ! ...”

Written on: 17/04/2018 by RKELLYhonestReviews (1 review written)

Fred Flintstone would be happy with the scrap cars they hire out. Scratched, Dented and dirty. Then you get charged 500 euro for damage you didn't do. NEVER HIRE FROM THE WORST HIRE COMPANY EVER! Pay the extra and go elsewhere it will cost you less in the long run. You have been advised!… Read Full Review

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★☆☆☆☆

“Steer clear ”

Written on: 15/04/2018 by JimChamb (1 review written)

Rented a Corsa in Malaga Airport from Goldcar the last week of March 2018. Clocked up less than 200km over the week - no issues with car which was in good condition. Had it checked by employee on return who signed my sheet to say all was ok with the car. 6 days after coming home I checked my credit card to see if fuel charges had been reimbursed to find they have applied an additional charge of nearly €400! No correspondence or communication beforehand. Rang their number (international rates)… Read Full Review

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★☆☆☆☆

“Hired a car through Holiday Autos with Goldcar and...”

Written on: 09/04/2018 by adrianpoint (1 review written)

Hired a car through Holiday Autos with Goldcar and they told us everything was included except additional driver. Charged nearly £40 in additional 'extras' that we did not agree to and charge you in GBP instead of EUR. DO NOT USE THEM. No Customer service either… Read Full Review

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★☆☆☆☆

“Do not use this company. Recently hired a car from...”

Written on: 08/04/2018 by joanne68dobson (2 reviews written)

Do not use this company. Recently hired a car from them and they have charged us €400 for damages that were not caused by us during our rental. They do not provide any evidence just take money from my account. I have video footage of the car before and after. I will never use this company again. They charge for airport taxes but this is not upfront at the time of booking. They have a track record of unscrupulous practices but seem to get away with this. It will be interesting to see the… Read Full Review

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★☆☆☆☆

“rip off car hire from Alicante airport - do not use”

Written on: 05/04/2018 by kyHammond67 (1 review written)

I have tried to email my complaint to Goldcar rental directly, but cannot find a email address anywhere. If Goldcar rentals do read their reviews pls check your records and get in touch with me directly. I will keep copies of my complaints for my next visit to Alicante. pls read below Dear Sirs I fail to see how we can be charged for additional fuel, plus a penalty, as we filled the car up just before we dropped it off, to the point where it would not take any more fuel. I have… Read Full Review

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★☆☆☆☆

“Stay well clear ”

Written on: 05/04/2018 by Samirp176 (1 review written)

Hired first time from gold car 25/03/2018! Never again ! Rude pressure selling staff and now trying to rip me off of 250 euros for a broken door lock. How can a faulty door lock in a new car be charged back to me ? I used the electronic switch at all times to lock and unlock the car ! Never again you shower of ripoff merchants. Reporting to uk trading standards as they are covered by EU laws. STAY WELL CLEAR !!… Read Full Review

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★☆☆☆☆

“Terrible service! No go!!”

Written on: 26/03/2018 by MDokter (1 review written)

I arrived a bit late to pick up the car because of a delay of the plane. It was not a problem said the employee of goldcar but I had to buy the insurance of 130€ otherwise the car was not available anymore. I could not believe this and asked to make a new booking as that would be cheaper.. this was also not possible.. in the end I needed a car so had to buy the insurance ;-( never ever again with these people! I said I was going to write a terrible review and then I got 30€ discount!!… Read Full Review

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