GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“AVOID LINE THE PLAGUE. ”

Written on: 20/09/2018 by prGallagher1992 (1 review written)

Please avoid like the plague. Although a price was agreed at the time of booking when it came to picking up the car in Spain they charged additional fees, without insurance to the tune of £74.68. Please don’t get caught out like me. Go to a reputable company. Terrible service… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 10/09/2018 by Alisson67 (1 review written)

We booked a 9 seater through DoyouSpain with no issues, having purchased their Platinum Cover. We always use DoyouSpain but have never used Goldcar befoe. At the collection desk we were told that we had to pay either €2000 ‘deposit’ or €247 to cover any excess to which we were shocked. We were told anything can happen to the vehicles and we could be charged a fortune. We were then told that there would be an additional deposit of €168 for fuel which would be refunded on drop off if… Read Full Review

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★☆☆☆☆

“I felt I had to report this company for an experience...”

Written on: 10/09/2018 by jerrymac32 (1 review written)

I felt I had to report this company for an experience which I had. I never take out the excess waiver and live with the fact that I am liable for any damage should it occur, I was threatened that "if you don't pay the €220 to reduce the excess to nil and you bring the car back, even if its in perfect condition there is a good chance you will never get your 1400 euro deposit back" The explanantion was "this is Spain, you will be lucky to see that money again and it will probably take a month… Read Full Review

Evo85's Response to jerrymac32's Review

Written on: 11/09/2018

We came back last month to find they took £460 off my card in extras that I never asked for. The form I signed for the car had them on it in Spanish, so the company were trying to say I wanted them. But never got a card receipt given. Still fighting for it. The company you have your original agreement may be another company that broker to them. Do not use them. Goldcar are the dodgiest company in Spain FACT

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★☆☆☆☆

“Appalling heartless company”

Written on: 06/09/2018 by LaytonDillon (1 review written)

My Daughter and her husband with their 9 month old baby had put a deposit of £100 on a hire car from Pisa, when they arrived, they were told their insurance policy which THEY had recommended was not acceptable, and they driver was not the person on the credit card, they completely refused a refund, leaving them to make a 2 hour bus journey and then a 30 minute walk to the station to then travel another 40 mins on the train, carrying everything including a car seat!! They are a disgusting… Read Full Review

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★☆☆☆☆

“Too expensive Comprehensive Insurance”

Written on: 04/09/2018 by BrennenMcCall (1 review written)

Unlike other international car rental company, Goldcar did not accept any credit cards to cover CDW insurance but demand the customer to pay a comprehensive insurance at a ridiculous rate through them, much higher than the car rental fee. They did not mention this policy when we made a reservation until we were told at Barcelona airport to pick the car. They also charged a fuel service in advance. Their business practice is not honest. The service is very bad. It turns out the rate much higher… Read Full Review

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★☆☆☆☆

“I have read other reviews about Goldcar and they're...”

Written on: 02/09/2018 by aburobinson (1 review written)

I have read other reviews about Goldcar and they're true. DO NOT RENT UNDER ANY CONDITION. GO FOR A REPUTABLE COMPANY LIKE AVIS/ ENTERPRISE. I hired a car at Tenerife South Airport 'out of hours'. Was overcharged £12 on pick up but had no option, was told to inspect the car myself and take pics of any damage. Upon return the car was signed off, then a charge of 192 euros made with no communication or explanation. Avoid this company like the plague, it will only end in tears!… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!”

Written on: 27/08/2018

I’ve never left a review about anything before but this is one time I feel I must warn people about GOLDCAR! If you book car hire through a company like DOYOUSPAIN please check who you are actually hirng the car from. I’ve had exactly the same terrible service from GOLDCAR as every other person who’s left a review. They are alleging damage to cars then taking unauthorised money from peoples accounts and giving no explanation then refusing to refund it. I really wish I’d checked the… Read Full Review

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★☆☆☆☆

“Their staff admits it: all their cars are damaged! Off...”

Written on: 25/08/2018 by uoBeasley468 (1 review written)

Their staff admits it: all their cars are damaged! Off course they don't accept American Express because they either want you buy an expensive insurance or that you pay for a damage. You pick-up the car in a dark place, the car is washed in a way that you have problem seeing scratches because of the dirty water drops but when you bring the car back the come with a torch and inspect the car very carefully until they find something and charge you eventhough they say it's ok. Never again… Read Full Review

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★★☆☆☆

“Mistake of a couple hundred euros”

Written on: 24/08/2018 by Lyonstt335 (1 review written)

I booked with Goldcar because they had actually unbeatable fares in the Lisbon airport. I booked online an Economy classe car for 25 EUR for a week, what a bargain! When I arrived in the Lisbon airport I paid the deposit and off I went. When I came a week later the problems started. When I delivered the car they found a scratch in the window and I had to go to the service desk to sort it out. I had to wait 1h to be attended mostly because the service was chaotic and they actually forgot that… Read Full Review

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★★☆☆☆

“Unauthorised charges”

Written on: 22/08/2018 by TrevorTredwell (1 review written)

I hired a car from Castellon airport, explained clearly "I do not require insurance waiver as I have my own" within two weeks of our return to the UK £177 was withdraw from my credit card. I have taken out a dispute with the bank but still waiting to hear. The same for their agent Carflexi who withdraw an extra £54 for the same hire. The car was clean before and after had no damage with a full tank of fuel. I took many pictures of the car including registration plate and mileage so… Read Full Review

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★★☆☆☆

“When I booked the hire car I declined their insurance...”

Written on: 20/08/2018 by KileyCobb (1 review written)

When I booked the hire car I declined their insurance because we have an annual excess insurance. We picked the car up in Bilboa and the attendants were very jovial and helpful. At no point did they mention the additional insurance. We returned the car and was told all was fine. When I received my credit card bill I noticed an extra £290 had been taken out. Since investigating they inform me that it is the additional insurance. Apparently we signed the contract without checking it! They just… Read Full Review

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★☆☆☆☆

“Rental car was a wreck”

Written on: 19/08/2018 by opKane22 (1 review written)

Car rented in Malta. When collection the car it had damage on almost every panel on the vehicle. The nearside headlamp and mirror were broken and the front passenger seat had cigarette burn To get into the car I had to use the passenger door as key in the drivers for lock was difficult turn. Plus side the brakes worked… Read Full Review

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★☆☆☆☆

“Renter Beware! Do not use!”

Written on: 16/08/2018 by augsys (1 review written)

Initially we had good experiences from Goldcar starting about 10 years ago, but they changed their policy and now are not worth your time, since they try and sham you as a customer. As we discovered, if you decline their extra insurance they will go out of their way to find flaws in the car when you return it and charge you for those repairs. In the end, you will be charged more than if you had rented from one of the big name agents. Our most recent rental involved a car that already had lots… Read Full Review

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★☆☆☆☆

“Beware of Bullying behaviour”

Written on: 15/08/2018 by Fi.Marlow (1 review written)

We collected our car from Bari, Italy, all was going well until we said we didn't want the extra insurance as we had purchased insurance before we left home. The guys attitude changed immediately to very hostile. He said he had seen it all before, our insurance wasn't worth the paper it was written on and we would be charged €3500 if the car came back with a scratch or dent on it bigger than 3.5cm. He ranted for a good 3 minutes on how riduculous we were not to take the €200 insurance as we… Read Full Review

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★☆☆☆☆

“Unhelpful ignorant ripoff mercants”

Written on: 12/08/2018 by Keenedh485 (1 review written)

Arrived Malaga airport 22:15 on a Friday night, had pre-booked a car, were aware of the prepay/refund fuel policy and the requirement to have €1100 blocked on our credit card if we didn't want the additional insurance. All went well until we declined the insurance, "but it's Spain and the summer and there will be accidents" and then strangely our credit card was declined by the most rude, unhelpful customer service person we have ever come across. We then got a taxi to our destination… Read Full Review

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★☆☆☆☆

“I had the misfortune to rent a car from Goldcar booked...”

Written on: 11/08/2018 by Andrewappleton (1 review written)

I had the misfortune to rent a car from Goldcar booked through Do You Spain on the 1st August 2018 from Malaga Airport having endured a 2 hour wait to get the car I thought that was the end of my inconvenience how wrong I was. I had taken out extra insurance when booking through Do YouSpain so didn’t require any extra cover from Goldcar and following previous experiences was slightly surprised they didn’t try to push it on me turns out they don’t bother now they just charge it to your… Read Full Review

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★☆☆☆☆

“GoldCar are a complete sham and will charge your...”

Written on: 10/08/2018 by tomhickling (1 review written)

Avoid Goldcar car hire at all costs. They operate a complete SHAM hiding behind a car hire company. Do not book with them, particularly through the Ryanair car hire webiste. They will charge your credit card for unnecessary and optional insurances that you don't need. They wont tell you about this and will just charge this to your card, without your authorisation. Avoid being shammed and avoid GoldCar … Read Full Review

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★☆☆☆☆

“Gold car August 2018”

Written on: 10/08/2018 by 98Cunningham (1 review written)

August 2018. Gold Car Malaga I booked a car via Holiday Autos for a long weekend. Good price around £45 I have my own damage refund insurance that I take out annually. It costs less than £50. Holiday autos offer reasonable damage refund insurance as part of the booking fees if you wanted it. On arrival at Gold Car Malaga Airport I presented all my documents; passport, credit card, driving licence and copy of the contract with Holiday Autos,which clearly stated that a retention of… Read Full Review

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★☆☆☆☆

“This company is not worth a penny ”

Written on: 07/08/2018 by bernie22825 (1 review written)

Very bad experience with the GOLDCAR in Amsterdam, they charged me 350 euros on my credit card after they had secured me that everything waa ok when I returned the car furthermore I asked for a reciept but never got anything.HONESTLY very disappionted… Read Full Review

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★☆☆☆☆

“Watch out for this company!”

Written on: 06/08/2018 by jbRoberts174 (1 review written)

Watch out for this company! Goldcar! You really need to revise your procedures in terms of clients who book through brokers. It's clearly a common occurrence that you manipulate clients into taking out extra insurance, on top of what they bought through the broker, when the client picks up the car. This happened to us with Goldcar (booked through Holiday Autos) in Barcelona. You forced us to take out 172 EUR more of insurance (for just 3 days), insisting the cover we bought through the… Read Full Review

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