Capital Car & Van Rental Reviews - www.capitalcarandvanrental.com

★★★☆☆
3.1 / 5
123
55% of users recommend this
  • Customer Service

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Capital Car and Van Rental www.capitalcarandvanrental.com - www.capitalcarandvanrental.com

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Latest Reviews

★☆☆☆☆

“WORST EXPERIENCE OF MY LIFE”

Written on: 22/04/2016 by cgMonahan113 (1 review written)

FFS.terrible customer service, made booking over the phone. No email confirmation of booking after several calls FFS. Showed up on the day with a vehicle far too big for holiday destination FFS. Contacted office to be told that had no other vehicles therefore we could not make our holiday. No Apology and they deducted over £500 from my account and I still have not received it back. Issued a formal complaint a week ago and NO RESPONSE. DISGRACEFUL COMPANY .BEAWARE !!!!!!!… Read Full Review

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★★★☆☆

“minibus hire”

Written on: 18/08/2015 by samtheman9 (1 review written)

Hired a minibus for a week. Vehicle was great and had no problems with the company or getting my deposit back. However, was shocked to hear that the insurance had a £2500 excess when I went to pick it up. Make sure to arrange excess insurance separately beforehand… Read Full Review

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★★☆☆☆

“The company did not show all charges online”

Written on: 13/08/2015 by focusonskills (1 review written)

I booked a people carrier online with European cover, intended to take my family to Europe. After arriving at the branch, they told me that the European cover only cover France and I have to pay GPB200 for each additional country I go. The price listed online also does not include VAT so I had to pay that for the whole booking. Also, they need to charge GBP5000 for security deposit as opposed to what is mentioned online during booking process (GBP350). Luckily I brought cards with that amount… Read Full Review

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★★★★★

“minibus came clean and serviced”

Written on: 21/06/2015 by kspence52 (3 reviews written)

Required a minibus for a weekend away. The minibus was clean and tidy when we picked it up. Great price and value… Read Full Review

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★★★★★

“Fantastic”

Written on: 17/06/2015 by Hamilton81 (3 reviews written)

I was in need of a vehicle at short notice for business and used Capital Car and Van Rental. It was easy to set up and hassle free. I have used them a couple of times since and will continue to do so. The extra services they offer have been really useful to me and my business partner… Read Full Review

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★★★★★

“Great service!”

Written on: 16/06/2015 by OlyaC (3 reviews written)

Me and my friends hired a camper van to drive around UK! The van was super clean when we got it and of a really good quality! We never had a problem with the van. The service itself was fantastic. Great people who know what they are doing! Will be definitely renting vans or cars from them in the future!… Read Full Review

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★★★★★

“No hassle!”

Written on: 06/05/2015 by Clark267 (1 review written)

Capital car and van rental have been absolutely great! The service has been very quick and efficient. It came with a decent amount of fuel, and there were no issues at all when returning the car. A quick check to make sure that there was no extra damage and to check mileage and ensure fuel tank had been refilled. No trouble at all and very happy with the service. Would recommend to anyone! … Read Full Review

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★★★★★

“Amazing!”

Written on: 02/05/2015 by Darient476 (1 review written)

Amazing and efficient service. My van was for a flat move I'm doing across the city last minute so I was very happy they were able to switch things around and sort out something for me last minute. The van worked perfectly fine and they were very clear with instructions. They even told me about a short cut I didn't know about to make my move faster!… Read Full Review

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★★★★★

“Amazing service! ”

Written on: 02/05/2015 by Ipad2012 (3 reviews written)

I recently rented a 4x4 from Capital and the service I received was great! The various locations around London made it easy for me to collect and the 4x4 was excellent. I had no problem getting my deposit back, which can usually be a bit tricky with other companies.I will definitely be using Capital again!… Read Full Review

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★★★★★

“Service with a Smile”

Written on: 22/03/2015 by debbiebligh (4 reviews written)

Don't believe all the reviews you read. I recently used Capital and I couldn't be happier with the service they provided for me. From start to finish I have no complaints and would happily recommend to others. THANK YOU!!… Read Full Review

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★★★★★

“Really happy with service”

Written on: 22/03/2015

I would definitely recommend this company. They gave a great service and were really helpful with any questions I had. The car I rented was in great condition, I'm really happy I chose to go with Capital Car and Van Rental. Thanks!… Read Full Review

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★★★★★

“Excellent”

Written on: 19/03/2015 by Jangles5 (2 reviews written)

I hired a mini bus for an event. It was brought to me with no hassle. All T&C's were clear before I hired the mini bus. The vehicle was new and in good working condition. Did exactly what I required and the event worked well as a result. I will be using again for future vehicle hire… Read Full Review

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★★★★★

“Lovely people!”

Written on: 18/03/2015 by JadeSo (2 reviews written)

Communication was great and the job was done to the standard expected. No faults. Would 100% recommend to a friend… Read Full Review

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★☆☆☆☆

“the manager of capital hire mo accused me of damaging...”

Written on: 12/02/2015 by demelza813 (1 review written)

the manager of capital hire mo accused me of damaging the vehicle when i did no such damage. he then charged my card £ 2000 for the damages. i am suing this company… Read Full Review

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★★★★★

“Great service once again ”

Written on: 18/12/2014 by Tariq84uddin (3 reviews written)

I returned my car yesterday and the service was good it was a brand-new highly recommend this company as the rates are very competitive and I am always giving an upgrade. The best thing about capital hire is they delivered the vehicle to my doorstep which was really convenient For the purpose… Read Full Review

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★☆☆☆☆

“Capital Hire picked up the vehicle up from me and even...”

Written on: 15/12/2014 by CJFE (1 review written)

Capital Hire picked up the vehicle up from me and even though their Ts&Cs clearly state that the vehicle was no longer in my possession as I had signed over the keys, they charged me a fine and a "admin fee" for going out of the congestion charge zone. £102 taken directly out of my account wrongfully as I was no longer the vehicles keeper or in anyway responsive for the vehicle at this point... ...Capital Hire's response. "Well not my problem. What you going to do, phone the police?". See you… Read Full Review

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Tariq84Uddin's Response to CJFE's Review

Written on: 18/12/2014

you're over exaggerating as I've hired from them too and the T&C are very clear Plus all their vehicles are brand-new.

I can show you proof as of hired from them many times.

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Cjfe's reply to Tariq84Uddin's Comment

Written on: 18/12/2014

What an odd comment to make for someone not associated with the business... If indeed that is the case.

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Cjfe's reply to Tariq84Uddin's Comment

Written on: 18/12/2014

What an odd comment to make for someone not associated with the business... If indeed that is the case.

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★☆☆☆☆

“Doggy Company Rip of Merchants”

Written on: 13/09/2014 by Lopez267 (1 review written)

Dont ever rent from these idiots as they are good at ripping people off Charging double the amounts Charging for damages and when it cash goes in there back pockets. … Read Full Review

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★★★★★

“Decent company ”

Written on: 06/08/2014 by Dasilva1 (1 review written)

Hired a top of the range Mercede, siiiiick car. Loved it… Read Full Review

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★★★★★

“A Great Company”

Written on: 15/07/2014 by Campbell194 (1 review written)

I used this company and I must say I was really impressed. The service was great. The mini bus I hired was in great condition and the whole experience was just really good. I will definately be using them again and would happily reccommend them to anyone looking for a reliable company with great rates… Read Full Review

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★☆☆☆☆

“They do everything that they can to keep your deposit!...”

Written on: 08/07/2014 by Asheley (1 review written)

They do everything that they can to keep your deposit! STAY AWAY!… Read Full Review

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Regina76's Response to Asheley's Review

Written on: 12/09/2014

Yes and they lue and take more than they should for the deposit my deposit was 350 pounds they took 500 amd wont pay it back

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