Scotties Reviews - www.scotties.co.nz

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★★★★☆
3.5 / 5
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Latest Reviews

★★★★★

“very efficient car rental company”

Written on: 23/11/2017

We were very pleased with our vehicle and the friendly , efficient staff at Scotties. Our pick up the Auckland airport was on time and the rental process quick and pleasant. We were on our way in no time !! Returning the car was just as easy and we were driven to our departures area straight away. Must commend the staff at Scotties for their professional and friendly service !! thanks so much… Read Full Review

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★★★★★

“great help niet solving isues”

Written on: 23/11/2017 by FrancisKearney480 (1 review written)

Due to problems of booking site no car Thank you team scottie for solving This… Read Full Review

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★★★★☆

“Good relaiable service”

Written on: 20/11/2017 by Pig14 (1 review written)

Good value though the car was a little worn but was comfy with plenty of boot room. Had a few scratches on the body work but told not to bother about them… Read Full Review

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★★★★★

“Lovely, friendly rental company”

Written on: 14/11/2017 by JordynPollard (1 review written)

They were really nice and gave us a great deal for an 8 day one-way rental Auckland to Wellington. They drove us from Auckland city to the car near the airport and dropping off the car in Wellington was really easy. The car worked well and they were relaxed about the whole process, which meant avoiding unnecessary stress. The only problem with the car was that as it was an older model the sound system was a bit dated and the radio only went to 90 FM and there was no way to connect phones or… Read Full Review

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★★★★☆

“Auckland Car Rental”

Written on: 10/11/2017 by pwChurchill166 (1 review written)

The staff at Scotties were pleasant and very efficient. The car was comfortable and an automatic. The only downside was they don't open until 7am and our flight from Vancouver arrived around 6am so we had to chill our boots at the airport until they opened. They came and got us at the airport and drove us to their office. Dropping off the car was very quick and they drove us to the Novatel where we were staying. I would definitely recommend Scotties. Good service and price… Read Full Review

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★★★★★

“Great rental from Scotties”

Written on: 10/11/2017 by Brookes386 (1 review written)

Excellent price, good basic car, friendly service. Will use again… Read Full Review

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★★★★★

“Great deal with Scotties”

Written on: 08/11/2017 by Apec (1 review written)

Excellent price, good basic car, friendly service, easy booking… Read Full Review

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★★★★★

“Good car, good service”

Written on: 29/10/2017 by BrodyBain (1 review written)

Good car at a good price. Friendly people and pickup and dropoff… Read Full Review

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★★★★☆

“Basic car and service at a great price”

Written on: 28/10/2017 by Ian38Wood (1 review written)

Picked the car up from Auckland Airport. Collection from the terminal by great friendly staff with a very easy and straight forward check in process. The car, a SUV, was fairly old with a few dings but that is why they are a little cheaper than most. No problems with the car over the two week (2800 km) road trip and returning the car was even easier… Read Full Review

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★★★★☆

“The car was reliable but I was expecting a newer model...”

Written on: 27/10/2017 by AlysonSantiago329 (1 review written)

The car was reliable but I was expecting a newer model with less exterior dints. The car had no aux adaptation so we couldn’t connect our phones at all. But overall, the car was cheap and rode well… Read Full Review

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★★★★☆

“good value for money ”

Written on: 26/10/2017 by Darcy1818 (1 review written)

We have hired from scotties more times than we can count. scotties are incredibly cheap but the cars are reliable. this time we unfortunately didnt realise that scotties had moved locations so called them unnecessarily. we did get an email with the address but it didnt highlight NEW LOCATION so just walked to the usual place. scotties are a little un organised with communication and taking the payments. overall extremely happy though and we will keep coming back to Scotties for our yearly… Read Full Review

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★★★★★

“Effective reasonably priced friendly ”

Written on: 25/10/2017 by McIntyre375 (1 review written)

No hassle picked us up in about 10mins from arriving at the airport and had our nice clean car in about another ten Friendly staff no problems would highly recommend to anyone… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 12/10/2017 by AlonzoManning1968 (1 review written)

After returning from our holiday and reading the reviews about Scotties Car Rentals, we concur with the majority. Here is our experience for the reader to judge. We booked through a reputable on line company and thank goodness as they were able to assist to get a successful outcome. We live in New Zealand, and booked in New Zealand for a NZ holiday. We picked up and returned to Wellington. The vehicle itself was perfectly acceptable for the trip. Our quote for hire was in $NZ This did… Read Full Review

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★☆☆☆☆

“1 Start rating is 1 too many!”

Written on: 03/08/2017 by jon212 (1 review written)

NEVER EVER AGAIN, would I consider, refer or use this mob. Self described as a budget rental car company which is appropriate when booking but very different when it comes to being charged. An initial charge of $85.99AUD (booked via expedia.com.au) in the end costing me the tidy sum of $219.22AUD. Upon returning to Australia from my holiday in New Zealand I reviewed my credit car statement to be baffled by the charge, I then looked through the agreement/tax invoice emailed to me to see what… Read Full Review

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By Scottiescare

Written on: 06/09/2017

yes we totally got this wrong and we are sorry.

We have changed our systems and hope to prevent this in the future

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★☆☆☆☆

“Worst Customer Service and Hidden Costs”

Written on: 09/06/2017 by jodee888 (1 review written)

Its not often I go to all the trouble of writing a negative review, however I feel obligated to warn other consumers of the perils of dealing with this rouge rental car company known as Scotties. I recently hired a car for 4 nights/3 days and asked for an Auckland International Airport pickup as my flight was landing at 10:30pm. I paid an extra $25 surcharge for the airport pickup. Upon arrival I looked around the airport terminal for their desk but none could be found, so I approached the… Read Full Review

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★☆☆☆☆

“Customer service is disgraceful!!!”

Written on: 12/03/2017

The customer service from a certain lady at Scotties is appalling. She told us that she was too busy to deal with our query (getting a copy of our confirmation) even though the money was already out from our account. She was rude, blunt and condescending and hung the phone up on us. Never use scotties!!!… Read Full Review

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★★☆☆☆

“NZD 3,500 deposit fully deducted no refund after 12 days”

Written on: 24/01/2017 by hermannjosef (1 review written)

Scotties needs badly some investment into office infrastructure and staff; as is, only backpackers standard. In particular frustrated to note after lease that the said blocking of the NZD 3,500 deposit has been in fact a full deduction. 12 days after return of vehicle (no complaints or damages)no refund, no communication. So, this was been a clear lie from Scotties at AKL airport office. This happens the very first time to me, using car hire 6-10 times p.a. sorry, guys, but clearly a NO in terms… Read Full Review

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★☆☆☆☆

“Bad very bad”

Written on: 03/01/2017 by Jaylah103 (1 review written)

I had a very bad experience with Scotties at queenstown. We rented a car via economy rental car and we booked an economy size car. By economy car we meant small car (golf, polo, etc) as it is easier to park and they gave us a 2002 nissan @ 75 USD with 200k kms and all scratched from outside and bad from inside. The guy at the reception desk was super rude and super disgusting in talks. According to him " As we didnt want to spend money, hence we only get this metal scrap". Since all cars around… Read Full Review

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By Scottiescare

Written on: 20/01/2017

We are very sorry this did not work out for you. This was through our very busy time. We were answering phones but the share volume of calls was crazy. We are looking at our phone systems to cope with this. Most companies charge for flat tyres to be changed as it is not us but the company that we call to assist them charging. We do sell windscreen and tyre insurance which he did not take. The cost of the car was $45.00 per day not $75 or $112.

Thanks for your valuable feedback and we will discuss what we can do in the future to address these issues. We would never say " Renting car with us does not mean that we are at your service" and"its not their problem if the car breaks down". We always help our customers and do not want them to have to pay unnecessary money for someone to change their tyre. If they were nearby we would have assisted them but can not drive hours to change a tyre over a busy Christmas period.

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Yadup's Comment

Written on: 21/01/2017

Thank you for your reply. The problem is not the car or the service provided. The problem was the attitude and the super rude behaviour of your agent in queenstown. The sentence that I quoted about service was litterly told by your french agent. Had your agent been polite we would have let everything go. We were travelling all the way from Canada and got this type of behaviour. Nothing is more expensive than self respect. The car was 45 USD but with taxes it was 75 USD but we were charged 112 USD. Please ask your agent in queenstown. I appreciate that you took time to read and reply this. Best Regards.

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Yadup's Comment

Written on: 21/01/2017

Thank you for your reply. The problem is not the car or the service provided. The problem was the attitude and the super rude behaviour of your agent in queenstown. The sentence that I quoted about service was litterly told by your french agent. Had your agent been polite we would have let everything go. We were travelling all the way from Canada and got this type of behaviour. Nothing is more expensive than self respect. The car was 45 USD but with taxes it was 75 USD but we were charged 112 USD. Please ask your agent in queenstown. I appreciate that you took time to read and reply this. Best Regards.

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★☆☆☆☆

“avoid at all costs”

Written on: 10/01/2016 by bigsec1 (1 review written)

paid for mid size sedan and was met with a small hatchback, had to wait an hour for our replacement. after a 35 hour journey ..not good.we had a 4 yr old Nissan sylphy which was poorly maintained. the real horror began when returning the vehicle. after 3 hrs of driving we arrived at the office at 6 am. nobody was there so we had to ring a mobile number, the young lady explained they did not open til 9 I told her I had paperwork from them saying meet and greet 6am to 5 pm, she then called me a… Read Full Review

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By Scottiescare

Written on: 19/02/2016

These were the rudest people we have had the pleasure of meeting all year.

Yes one of our staff made a mistake entering the booking but as soon as the customers mentioned they booked a bigger car they were immediately changed into one. No wait time as it was fixed while they did the paper work.

The car was checked for faults after the hire and none were found. The next customers raved about it.

They had 3 options presented to them for after hours drop off ,none of which they did. They rang one of our staff at 0500 hrs , woke them from a deep sleep and abused the hell out of them. They would not listen to any solutions that were put to them.

If they thought this was horrific I hate to think how they would react to a real crisis. Avoid at all cost

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★★★★★

“Good Deal”

Written on: 08/01/2016 by loyann (1 review written)

Really happy with my experience with Scotties. Rented a couple of time from them, in Auckland and Christchurch. Both cars where in good condition, clean, and delivered on time. I have been picked up at the airport each time, and both employees where really nice. Took time to give me direction, drew and print me maps. … Read Full Review

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By Scottiescare

Written on: 19/01/2016

Thanks heaps, good it all went to plan.

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