Thrifty Car Rental Reviews

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Thrifty Car Rental

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Latest Reviews

★☆☆☆☆

“Strictly for Thrifty Hungary Budapest, not the...”

Written on: 30/05/2020 by DaEuro (1 review written)

This company is NOT part of the real American Thrifty COmpany, but a Hungarian knock-off who uses their name without permission and trademark. The car was rented through Cartrawler, which is a rental car platform used by airline companies, in this case, Austrian Airlines. The process was seamless, the agreement clear. First of all, we were greeted by a shuttle at the airport, which was nice and taken to their location near the airport. Make sure you mark in your GPS their location as it is not… Read Full Review

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★☆☆☆☆

“Additional Charges”

Written on: 12/04/2020 by skianfar (1 review written)

On February 14, 2020, I rented a car from Thrifty Rent a car. I returned the car early and salesman at return counter refused to issue the final bill. After I reviwed my crdit card statement I noticed Thrifty has charged my credit card an additional $120.0 car rental insurance which I did not requested nor was listed on my contract. I emailed Thrifty in regard to this issue, did not get any response! I disputed additional charge with my credit card company and charges was reversed. I never had… Read Full Review

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★★★★★

“Nifty Thrifty .......”

Written on: 19/03/2020 by taurustime (28 reviews written)

I've been a customer of Thrifty for a few years now after several disastrous dalliances with the Enterprise Car Rental Group. AVOID! After being bumped off two BA flights from Heathrow to Glasgow tomorrow and being rescheduled to a 'possible' flight from London City Airport, I decided to cancel my trip and my bookings with BA, my hotel in Glasgow and Thrifty. Whilst my cancellation was considerably under the minimum 48-hour advance notice to trigger a refund, they came back within a couple… Read Full Review

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★☆☆☆☆

“Go elsewhere”

Written on: 12/10/2019 by Jaeden384 (1 review written)

Don't except to get your deposit back if you hire a car from this Company. All will seem well until you return the car and that is when they will come up with a list of reasons why they have deducted your deposit. Don't waste your time complaining to the company because they do not have complaint department and only customer service email. You will not get any reply from them. … Read Full Review

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★☆☆☆☆

“Absolutely Disgusting Service”

Written on: 06/11/2018 by MarkusRichards (1 review written)

See below email to their head office. Dear Sir/Madam, I wish to make a formal complaint with regards to my treatment as a customer from the Manager and staff at your Northampton branch. My booking reference is I had made the booking as I needed a transit van to go to Birmingham to collect a vintage fireplace that I had brought the week before. I arrived at 0930 as I had pre book for that time. I entered the customer entrance which has a electronic bell to notify staff when customers… Read Full Review

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Sashatamber's Comment

Written on: 21/03/2019

Hi there, would you mind clarifying which branch this was? I was going to consider Thrifty for rental car hire for my company?

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★☆☆☆☆

“Avoid if at all possible!!”

Written on: 23/10/2018 by daveballentine (1 review written)

At first all appeared great, arrived in Malaga airport, car was ready, the desk asked if I would like an upgrade to a Volvo XC90 which we declined, when we finally arrived at the car after a 10min walk we realised it wasn’t a Mercedes B Class as we booked bbut a BMW X1, not wanting to walk back to the Thrifty desk again at 10.30pm we just took the car as we had a long drive to do that night. On arriving home realised we’d been charged €51 upgrade (which we didn’t ask for) and also $68… Read Full Review

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★☆☆☆☆

“Terrible attitude of Front Desk Staff”

Written on: 05/08/2018 by katie21-4 (1 review written)

We have just rented a car from Montpellier Airport, the car itself was as ordered, a few dents, but acceptable. What was not acceptable was the attitude of the woman on the desk when we hired the car. It was a joint desk Hertz and Thrifty, so I am not sure which company the woman worked for. I had booked the car on my credit card with my partner driving we have done this for a number of years without an issue, I had double checked before we left this would be acceptable. What was so shocking… Read Full Review

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★☆☆☆☆

“wish i had checked the reviews before renting with...”

Written on: 28/07/2018 by markaylott (27 reviews written)

I wish I had looked at this review site before booking a car with thrifty at Edinburgh airport .... paid for the super all cover insurance which costs a fortune but still leaves you with £250 excess ?? Luckily we didn't have any damage so it didn't matter but this goes to show what a company they are. When we arrived to pick the car up , we were attending a funeral in an hour so did not have time to mess about but when we got to the car it was absolutely filthy both inside and out , and I… Read Full Review

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★☆☆☆☆

“Beware hidden charges”

Written on: 26/07/2018 by Nrl321 (1 review written)

I booked a car from Thrifty for Dublin for 17 days. I am a regular car hirer for holidays and EU short breaks and the cost of CDW and Theft Insurance has always formed part of the basic price. On arrival at the desk to collect the car, I was advised that I had to pay extra for these insurances and a full tank of petrol - this more than doubled the rental cost. I had family waiting outside of the main airport hire area and all I could do was to complain but this was to no avail - indeed I was… Read Full Review

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★★★★★

“Great customer servive”

Written on: 16/04/2018 by Jockeysam (1 review written)

I rented a car for the weekend Friday to Sunday 13/4/18 to 15/4/18 and can not fault the service I received from your team at Gatwick airport . They we’re nothing but professional in helping and guiding me through the whole process from start to finish . Both ladies are a full credit to your company and I hope this praise is passed on. The car was all ready on my arrival for 10:am as I indicated and the paperwork was all explained to me in a very simple manor and the whole process to me… Read Full Review

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★☆☆☆☆

“Avoid UK Thrifty . Not trustworthy”

Written on: 04/03/2018 by npPrince294 (1 review written)

I rent a lot of cars for work , have used thrifty twice , on both occasions I have been accused of causing damage to the car that was patently already there and on the most recent accused of smoking in the car which I absolutely did not do. In all the other companies I've used , all over the world , I have never come across a racket like this. Pay the extra and go with a one of the other big names , it will be far cheaper in the end… Read Full Review

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★☆☆☆☆

“do not use this car company”

Written on: 30/08/2017 by Fehilly (2 reviews written)

I am reviewing on Thrifty USA, my husband and I travel often to the states and this year used Thrifty. We travelled from Orlando to Miami and incurred toll charges as apparently the road into Miami is a sunshine pass road (no signs - no tolls and the way our sat nav directed us) our charges were the 1.5 dollar toll rate as this is obviously not a fine just a charge (hence no signs) Thrify charged us a 15 dollar charge for each of the 6 feels (3 into miami on the same road and 3 out) This is… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 14/08/2017 by Lisa1961 (1 review written)

We ordered a compact size car online from finn.no (Norway), and already paid online (€197). When we got there, we were offerred an upgrade for a bigger car, with extra full insurance for additional €172, which we then accepted. We used the car for 6 days, and return the car 2 hours before deadline, with full tank (of fuel). I was really surprised when I received the bill from my credit card company, they charged me €279! I tried to contact the company, filling out their form, but nothing… Read Full Review

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★☆☆☆☆

“Extra fees, lacks information!”

Written on: 27/07/2017 by Nickolas246 (1 review written)

I'll never rent from Thrifty again! Got what seemed like a great deal from a 3rd party, albeit foreign company. I thought THAT was going to be the shady part. Nope...turns out that when you pick the car up & go through all their talks about extra coverage, be sure to listen & ASK QUESTIONS in regards to "Toll Fees"! Yup...apparently some states have "imaginary tolls" or electronic booths, which means the entire highway can only be accessed with a Toll Pass. So you just can't travel the… Read Full Review

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★☆☆☆☆

“They will mug you at the airport.........beware.”

Written on: 01/05/2017 by Keithstaffs (1 review written)

Dollar and Thrifty have joined up - They do offer cheaper cars, but beware. April 2017 we picked up at Orlando International for a Disney Holiday. £33 dollars for gas for a compact car that took $22 maximum on a fill............I asked about the Sunpass system (If you go with Alamo (who I have used previously) you can bypass the tolls into the city and the $3.50 of tolls will go onto your card. NOT DOLLAR/THRIFTY - they charged me $10 a day for the service......... I will never use these… Read Full Review

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★☆☆☆☆

“Rip of artists”

Written on: 09/04/2017 by Kevinfenner (1 review written)

We rented in Malaga, nice car, we declined insurance as we have it on our credit card On returning car, inspection was done no damage so we got our deposit back After being home 3 weeks we get a notification that we have done $600 damage that will be charged to our credit card; they send 7 photos that 1 of them shows a scratch of about 12mm on door Now I know that's not getting repaired, as the car already had damage, and it's definitely not worth $600; as I said rip of artists my cred it card has… Read Full Review

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★☆☆☆☆

“Dishonest rental office - worst ever rental car...”

Written on: 04/04/2017 by olCarroll407 (1 review written)

I made the mistake of trusting Thrifty's branch and pre-paid for a rental car for a week at Madeira airport in March 2017. On arrival I was given a terrible car called a Lancia Ypsilon having paid for a Peugeot 108. The agent tried to describe it as an upgrade which I declined to pay for. They showed me the Ypsilon saying it was all they had. There was damage to one tyre which they said was all recorded indicating the condition report. The car was terrible - with a shuddering on braking from… Read Full Review

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★☆☆☆☆

“Cheats & Liars”

Written on: 29/03/2017 by Spencerok189 (1 review written)

I returned my car at Barcelona airport with a full-tank of fuel. The inspector & desk clerk clearly stated 'no damage, tank full, nothing to pay sir'. Only when I got home did I spot they'd amended the form to show tank as 7/8 full & had stolen 39.57 euros (equating to 316 a tank!) off my credit card. Never use them, they are cheating liars… Read Full Review

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Stephen1955's Comment

Written on: 29/03/2017

We ave been sold a collision damage waiver, even though we had clearly stated that we had bought our own. Using thrifty is an extremely costly mistake. I was charged an extra 350 Euro at the desk when we arrived tired and wanting to get going. Avoid.

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★☆☆☆☆

“Terrible customer service”

Written on: 21/03/2017 by Kyson126 (1 review written)

Treated dreadfully by two members of staff there who almost refused service for not paying by credit card or having a flight off Hawaii, neither of which I was warned about. I've since had terrible interactions with Thrifty regarding refunds. Terrible customer service in the Kona branch and centrally. Would never use again… Read Full Review

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★★★☆☆

“Proof of insurance”

Written on: 06/03/2017 by 412Wilkinson (1 review written)

How nerve racking is hiring a car? I was liable if someone else hit me? Crazy! However, the rental went ok. They tried saying there were stone chips in the paintwork; however, I wasn't paying for that and they gave up the chase. My employer has now asked for proof of the level of insurance the company provided. This will ensure I get my mileage back for the journeys I covered whilst in the hire car. Thrifty so far have sent me three emails; each with a different document scanned in. None of… Read Full Review

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