written by Wouter28 on 22/09/2022
What a bad experience my family and I had with the 'service' of carrentals. In summary: - Booked and paid for a car for my family +/- 2 months prior to our holiday - No car was available upon arrival - No alternative was offered - It took 38! days for any one of customer service to respond - Now more than 2 months after not having received a car, I still haven't received a refund, let alone for all additional expenses we had to make and effort we took to try to get in touch and deliver all kinds of documents In short, we truly have been tricked by carrentals without anyone taking ownership or feeling customer service is something valuable for the company. I recommend no one to make a reservation with carrentals since the outcome can be disastrous.
written by uhGorman239 on 15/10/2018
They will tell you that the card block amount required is one number and the car rental will tell you another higher number when you get there. This way they can catch you out and you pay both companies. Never waste your time with them, just book direct with the companies, I have complained to them many times and they send the same crappy excuses back. SAVE YOURSELF THE MONEY AND HEADACHE!
written by Daniel474 on 14/03/2018
GOOD EXPERIENCE BUT NOT CLEAR ALWAYS WHAT CAR TO GET
written by Crystal244 on 26/02/2018
Great service, very satisfied customer. I would thoroughly recommend this service to all my family and friends. So easy to use and some great deals to be had. Please have no reservations about using this service.
written by Leslieuw105 on 29/01/2018
An easy to use website with great prices. What's not to like.
written by on 19/01/2018
I've used carrentals.co.uk many times as it's always a quick and easy way to find the best deals online.
written by KadeStout483 on 02/12/2017
site very easy to use-would recommend to family and friends
written by Piercer76 on 10/11/2017
I've been using Carrentals for many years and they consistantly offer the best prices and selections of vehicles. The website is simple to use but covers every aspect of renting a car. I just don't use anyone else!
written by AlexMacMillan122 on 02/11/2017
Everything was fine as expected. Easy to book. Easy to modify booking.
written by zlCowan139 on 18/10/2017
Always rent here and have recomend to all ny friends! Get the best prices here and best companies.
written by Thursday11th on 11/10/2017
It was very simple to choose the vehicle we wanted and at a very good price.
written by SladeLevesque153 on 15/09/2017
reasonable cost of car hire. Fast, helpful and efficient staff on standby with any queries.
written by Copeland357 on 06/09/2017
The booking was very easy and I found the people at Hertz very helpful when I arrived to collect the car. The car was relatively new and if very good condition with was nice and clean throughout. The information provided from the website was excellent and all that was required for the collection of the car. They also sent a reminder of all the documents needed for when I collected the car.
written by AlannahConway on 19/07/2017
All worked well except I booked a small car and got a great big bus. (Opal Macca?) service good car awful.
written by 252Flanagan on 22/06/2017
Easy to use site woith lots of choice.
written by on 04/06/2017
Was very happy with our rental through carrentals.co.uk. Easy pick up at Heathrow and drop off at a different location. Did not have any surprise charges or requirements when we got the rental (which was huge because it had happened to us in the past). It was easy to add on the car seat for our infant. Will definitely use this site again!
written by 1948Connolly on 09/05/2017
Car: great. Booking: easy. Add insurance: troublesome. Pick-up: service could have been better. We got a great car with little mileage and very reliable. Confortable to drive, very economic on normal mode, fast and responsive on sports mode :) Renting on-line was smooth at first. However when trying to add insurance we got a payment rejection which was not easy to solve. Called to fix it, and the lady was very glad to help with adding it by phone. Too bad at the end she asked for a price much higher than first presented on the website when we 1st tried. I did not like that, and therefore did not acquire insurance from them. At Bodø airport (Budget counter), it was very easy to get the car key. However, it was not easy to note down on the contract all damage marks I found on the car. I came back to the desk with many annotations (and pics), and the waiter played ver unhelpful to note them down, almost rolling his eyes over, because my extremely-careful-and-contingent personality was very inconvenient for his lazyness to do the job he is paid for... So, the experience with budget was not the best in customer care, but good regarding the car.
written by on 01/05/2017
Easy to bookvia internet. Desk in airport had all my info electronically and didn't need all the paperwork. Got a brand new nissan rogue not a rav 4 but it was as good if not better.car was faultless az you would expect from a new car. I wasnt aware of all the extras offered e.g. roadside assist/ break down cover, road toll. We went for the inclusive fuel but would have been eazier to have brought the car back full rather than empty and fuel is about 2.50 dollars a gallon! Would be happy to use again!
written by LucianaDavis281 on 17/03/2017
No details about exactly where to pick the car up and the times the pick up station is available. Otherwise all o.k.
written by Cannonpj400 on 04/03/2017
I have booked through yourselves before, a very simple process and great to be offered excess insurance protection, if I had a criticism it would be the fact that I could not identify which car hire firm I was actually booking until after I was sent the voucher with the individual details on, this would help me to further be able to choose my rental firm in relation to location on the airport or if it means to travel to a local hire area which means possible 20-30 mins on a shuttle bus. If I could clearly identify the location I would probably pay slightly more for the convince of being on the airport grounds. Otherwise complaint over & I will be booking again, cheers.
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