Useless! Triple Charged

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Zara274's review of Zest Car Rental - www.zestcarrental.com

★☆☆☆☆

“Useless! Triple Charged”

Written on: 23/03/2020 by Zara274 (1 review written)

Useless!!! Booking made, paid up front and included the insurance. Picked up car, no problem. 4 days later a bill for over £300 whereby Budget had charged us again for the hire car. At the airport they asked us to sign something, without explaining what it was, we then paid for the car again, plus the hideous insurance amounts, paid 90 euros for Fuel???
We didn't know any of this until we got a pdf of the bill on email, they didn't give us a paper copy so couldn't contest.

Zest will not step in to query why the amount we prepaid to them did not cover the cost of the car. So they just took our money and washed their hands with us.

Basically, joker outfit, take your money on their website which doesn't go to the actual car hire company. Save your money and go direct. Worst experience of car hire ever! And that says a lot as we do this a lot, cannot believe we have been treated like this.
Shame on you.

  • March 2020

    Date of hire (month/year)

  • Dublin

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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