Untrustworthy - not recommended

★★★★☆
4.0 / 5
82% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of VIP Cars - www.vipcars.com

★☆☆☆☆

“Untrustworthy - not recommended ”

Written on: 30/06/2022

We had a really poor experience with VIP Cars. We booked a small car at Barcelona Airport and also bought the full-cover insurance as recommended. However, when we arrived the rental agency told us, they wouldn't accept the conditions we booked the car under and that we could only get the car if we bought another insurance product that would have added another €250 to our costs, in addition to the $177 we had already paid online. The car rental agency refused any of VIP Cars terms and said other customers had also faced this situation before. We were so angry, we decided to not take out the car at all. However, VIP Cars then refused to refund us for the insurance we had already paid for online. We lost the 177$ completely. Selling you something online that is actually not what you get. I would never go with them again!

  • 06/2022

    Date of hire (month/year)

  • Spain

    Country & City of hire

  • Customer Service

  • Value For Money

Veramaria's Comment

Written on: 01/07/2022

Update on this case: VIP Cars has gotten back to us and offered to refund the insurance costs, which we think is a welcome outcome. In all fairness, while the rental experiwas horrible and I would unlikely book through their site again, the customer service person was very courteous and replied immediately, which shows us that this company does care about its customers. We are very glad about the outcome. Vera

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Donteverbookit's Comment

Written on: 24/07/2022

so the 'disagreement' or misunderstanding of the terms was resolved with VIP reaching out TO YOU to resolve the issue?? Sounds like a positive outcome to me

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Donteverbookit's Comment

Written on: 24/07/2022

so the 'disagreement' or misunderstanding of the terms was resolved with VIP reaching out TO YOU to resolve the issue?? Sounds like a positive outcome to me

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