Check the actual rental Car company first.

4.1 / 5
84% of users recommend this
  • Customer Service

  • Value For Money

CMcD80's review of VIP Cars -


“Check the actual rental Car company first.”

Written on: 11/09/2021 by CMcD80 (1 review written)

VIPCars forwarded me to SurPrice in Naples. We were supposed to pick up a rental at 11pm. The plane was late, touched down around 1120. I called at 1140pm, no answer, walked over there, closed. Showed up when they opened, said they don't have a car we were late. Um yeah, what can I do about the plane being late, I can't really call in the air. How did they give away the car when they were closed. After standing in line for an hour in the sun the next day, the lady showed me a picture of their front door....closed lol. How does that mean you were open at 11pm? They did not wait and do not care. VIPcars did nothing to help, no exchange, refund, or suggestions. I'm kind of glad this didn't work out because they have horrible reviews all over the place.

  • August/2021

    Date of hire (month/year)

  • Naples, Italy

    Country & City of hire

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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