Worst experience ever

★★★★☆
4.1 / 5
87% of users recommend this
  • Customer Service

  • Value For Money

Simnat69's review of VIP Cars - www.vipcars.com

★☆☆☆☆

“Worst experience ever”

Written on: 22/09/2020 by Simnat69 (1 review written)

We arrived in Rome for our holiday as a family of 5, we were looking forward to our holiday. We had a 5 hour drive up to Lake Garda so we were keen to get going. When we arrived the company VIPcars provided @MAGGIORE (rental company) did not have the car we booked. We waited over 2 hours for the car to arrive before we could get going!

They promised us a free tank of petrol as compensation, but when we returned the car they charged us for the petrol and the penalty charge for bringing it back empty. We were told to speak to customer services at VIP cars when we returned from italy. But they have done nothing to help us! We are almost €200 out of pocket. I am beyond angry with the level of service. They are a terrible company, don’t use them! It may seem cheap but they will get you some other way!

  • August 2020

    Date of hire (month/year)

  • Rome, Italy

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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