Bad Service

4.1 / 5
87% of users recommend this
  • Customer Service

  • Value For Money

ioettore's review of VIP Cars -


“Bad Service”

Written on: 09/10/2019 by ioettore (1 review written)

I booked an SUV in Guatemala City from an Alamo agency on
I paid Vipcars about € 40 in commissions but when I arrived at the agency they told me that the reservation was not confirmed because there were no SUVs available !!!
It is true that I got a small discount on a sedan, but I ruined my holiday because we had to go to certain areas where an SUV was needed but we had to give up. I asked for a refund that they refused and even wrote that they were aware of the fact that time was not available, too bad they are not bothering to tell me. At this point I wonder why I gave him € 40 and I also wonder what their work was for. Vipcars has offered me a discount on the next rental, but it will never happen again that I will rent with this broker, have no idea how to manage this activity, this way of acting is incompetent and even a little arrogant.

  • August 2019

    Date of hire (month/year)

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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