VIP Cars - www.vipcars.com

I booked a car for a holiday in Turkey for one week through VIP Cars. I paid an additional £70 for an upgraded CDW insurance. I paid extra to collect the car direct from Antalya airport but when I arrived, we waited 40 hours for our driver from "ALLMEET" to meet us and drive us to a depot 10 minutes away. There we were told to pay a deposit of £500. Despite booking two drivers, we were told only the named driver could pay the deposit and by credit card.

We attempted 5 times, unsucessfully, for the company to take the payment by card and we even called our UK high street bank who confirmed no attempts had been made. We were at a stalemate and we offered debit card, a credit card of the additional driver and cash, all of which were refused despite our bank confirming no attempts had been made to collect a deposit.

We were then told by the supplier that our only option was to take out a brand new policy @ €35 per day for the other driver. We were not allowed to change names and we were told that the VIP cars office was shut so we couldn't query it with them.

We had no choices but to leave and get a taxi to our destination 80 minutes away. We then contacted VIP cars (clearly an indian call centre) several times over the next few days who assured us every time that they were investigating. In the end, they came back and said their supplier had done nothing wrong and therefore we were not entitled to a refund or another car.

There is no way that the supplier wanted to rent a car to us for £15 per day (Excluding the CDW insurance) when they wanted to give us one for a min of €35 per day. We lost out on a lot of money which is why I am warning others to avoid them like the plague.

I consider Adding a review will waste my time. But I believe that my review this time will prevent everyone from losing their money. This company has never solve a problem if happened and accept any car rental company whether it will provide a decent service or not. When a problem arise they never trust the client. Just the car suppliers. Refunding will never happen and you will be marked as not showing and you will never receive a good service. The supplier last time informed them that i didn’t accept the car.but in real life they offered a cheaper Chinese brand that I never trust. So they didn’t refund my money back and the supplier control the whole process of the rental. I lost my money and the supplier gain the double because in the same day they offered the car to another customer. Believe me when I said this fraud business from VIP CARS. I will never forget they emailed me after I honestly explained the situation that they cannot handle my problem furthermore. If you want waste your money and put your self in bad situations abroad deal with VIP CARS.believe me not only me face this situation with them. I added just few others reviews. I wish others face the same problem with them to write a review that may saves others from being tricked over and over again. They don’t have a policy to return your money from the car supplier and they make you feel stupid when you get the bad service in the rental location. The real rating on google is 3.5 but they rate themselves as 4.9 also added the real rate and some other clients face the same problem. I wish my review give you an idea about dealing with VIP CARS. and wish to save others from being frustrated like me.

VIP Cars seems to violate consumer protection legislation and is acting unlawfully by failing to refund charges that were paid without valid justification. The company enforces contractual terms that are not disclosed to the customer and subsequently asserts that such payments are non-refundable.

They charged me for a rental car that was never provided. Despite clear written evidence that I complied with all stated terms, the company refuses to issue a refund. This approach seems deceptive.

After unfortunately scratching a rental car, I've submitted a claim on the 31st July 2025. This was accepted in September and all documents processed.

This was followed by months waiting for the payment to be made to the supplied bank account. When I made a complaint, I was surprised with the information that despite telling me that the claim was settled and asking for my bank details, they decided that they didn't agree with the value charged by the rental company and therefore wouldn't pay. I've been asking for updates regularly and I'm just promised that senior management will look into it but nothing happens. It's over 4 months and I'm still waiting.

I recently booked with VIP Cars (Reservation: G83709644) and had a very positive experience. The booking process was straightforward and transparent, the driver arrived on time, and the vehicle was clean and comfortable throughout the trip. The chauffeur was professional, courteous, and familiar with the route — I felt safe and well looked-after the entire time. Pricing felt fair for the level of service provided, and communication from the company was clear and prompt when I needed to confirm details. I’ll happily book VIP Cars again and recommend them to anyone needing reliable airport transfers or private hires.

I was asked to pay extra at the counter( on my booking was free 1st addictional driver , but it wasn't in the rental system I phone VIP customer service sait to me pay) VIPCars assured me I’d be reimbursed — it never happened. No proper follow-up or refund.