Hidden Local Charges

4.2 / 5
85% of users recommend this
  • Value For Money

  • Customer Service

AlessandroSerrano's review of Vehicle Rent - www.vehicle-rent.com


“Hidden Local Charges”

Written on: 12/02/2020 by AlessandroSerrano (1 review written)

We took a weeks car rental and agreed the contract sent through by this company. This contract included a full to full policy and no extra local charges when collecting the vehicle.
When we collected the vehicle (from Firefly) we were forced to pay an extra £28 or decline the car rental. We were told by Firefly to take this up with Car Target Group/Vehicle Rent.com as the error was on their part.
After multiple emails to Car Target Group/Vehicle Rent.com, across many months (Sept - Feb), they are still not even understanding what our complaint is, let alone resolving it for us.
We will never use this company again, and would suggest to anyone on a tight budget that they avoid them.

  • September 2019

    Date of hire (month/year)

  • girona, spain

    Country & City of hire

  • Average

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

Report this review
Was this review helpful? 0 0