Epic failure

Top Rent A Car Bulgaria - www.toprentacar.bg
★★★★★
4.6
94.0% of users recommend this
  • Customer Service

  • Value For Money

Riinav's review of Top Rent A Car Bulgaria - www.toprentacar.bg

“Epic failure”

★☆☆☆☆

written by Riinav on 04/04/2023

I took my time choosing a rental company. But turned out Top Rent a Car was an epic failure.

I had a confirmed booking. But when I arrivedĀ airport late at night with kids the guy at the counter said SORRY WE DO NOT HAVE YOUR CAR AND CAN'T HELP YOU IN ANY WAY! Apparently they had a mix-up. But the biggest rental company in Bulgaria didn't offer me any solution to the situation. Apparently they don't have one spare car and they don't cooperate with other companies to keep a guest happy in a disaster like this.

The worst customer service experience in my life for sure!

  • 03/2023

    Date of hire (month/year)

  • bulgaria sofia

    Country & City of hire

  • Customer Service

  • Value For Money

Toprentacar's Response to Riinav's Review

Written on: 01/05/2023

Dear Mrs. Vikat,
Thank You for Your feedback!
We are very sorry that you encountered an unpleasant situation.
Once again, we apologize for the trouble caused, and we are glad that we were able to contact you and compensate for our mistake!
We respect all our customers and your comments help us to improve the quality of our services.
We are glad that the situation was resolved for the better and we will be happy to see you again.
Have a nice day!
Top rent a car

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