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Top Rent A Car Bulgaria - www.toprentacar.bg

User reviews
4.3

Comfort of journey

5

Content

4.6

Customer Service

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Top Rent A Car Bulgaria - www.toprentacar.bg

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4.54 3,769 user reviews
571%
420%
35%
22%
13%
4.3

Comfort of journey

5

Content

4.6

Customer Service

4.0

Ease of Navigation

3.9

Easy to find

4.4

Overall cleanliness

3.9

Punctuality

4.2

Quality of website

3.9

Rate your Companion

4.2

Travel Experience

4.5

Value For Money

About

Find authentic Top Rent A Car Bulgaria reviews on Review Centre and find answers to any questions you might have for Top Rent A Car Bulgaria.

Top Rent A Car Bulgaria is a car rental company operating in Bulgaria. The company offers a wide range of vehicles, including economy, compact, and luxury cars, as well as vans and SUVs. Their services are available at major locations across Bulgaria, including airports and city centres, making it convenient for both tourists and business travellers to rent a vehicle.

Established in 2003, Top Rent A Car Bulgaria has been providing car rental services for over a decade. The company focuses on offering a variety of new vehicles, which are available for rent at daily rates. Customers can book cars through their website or by contacting their customer service team.

The company maintains a presence in key Bulgarian cities and tourist destinations, ensuring accessibility for customers. They also provide additional services such as GPS rental, child seats, and insurance options to enhance the rental experience.

Is Top Rent A Car Bulgaria a legitimate company?

Yes, Top Rent A Car Bulgaria is a legitimate car rental company that has been operating since 2003.

How can I book a car with Top Rent A Car Bulgaria?

You can book a car with Top Rent A Car Bulgaria by visiting their website at www.toprentacar.bg or by contacting their customer service via email or phone.

What types of vehicles does Top Rent A Car Bulgaria offer?

Top Rent A Car Bulgaria offers a variety of vehicles, including economy, compact, and luxury cars, as well as vans and SUVs.

Contact Information

Phone (Bulgaria): +359 700 89 050

Phone (Great Britain): +44 203 608 6265

WhatsApp: +359 89 447 2184

Email: office@toprentacar.bg

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Contact Top Rent A Car via online form

User Reviews

Denis Voloshin
1

Customer Service

1

Value For Money

1

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

Avoid Top Rent A Car at Varna Airport – Rude, Unfair, and Overcharging!

Top Rent A Car at Varna Airport charged me €36 for “unwashed return” even though the car was only slightly dusty after rainy weather. They also charged €28 just because I returned the car early in the morning — no key box, no service, nothing. I even sent photos proving the mats were already dirty before pickup, but they still refused a refund. Rude, greedy, and dishonest company — never again!
1
toprentacar

Hi,

Thank you for taking the time to share your feedback!

We’re sorry to hear that your experience did not meet your expectations. After reviewing your case, we would like to clarify that the cleaning fee was applied due to visible traces inside the vehicle’s interior, not on the exterior. We always inform our customers that the car should be returned in the same clean condition as received, which unfortunately was not the case.

Regarding the early return, please note that our representative was present at the location, but the vehicle was left before the inspection could be completed. This is why the out-of-hours return fee was applied.

We truly appreciate your feedback as it helps us improve our service.

Best Regards,

Top Rent A Car

STRICKX Jan
4

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

4

Comfort of journey

4

Easy to find

5

Punctuality

4

Ease of Navigation

4

Rate your Companion

5

Travel Experience

A satisfied customer!

The new location and using the shuttle bus took some getting used to. But the service was smooth and efficient.
1
toprentacar

Dear Customer, Your positive feedback is much appreciated. Thank you for the 5 stars! Best regards, Top Rent A Car

n1207
1

Customer Service

1

Value For Money

2

Overall cleanliness

1

Quality of website

2

Comfort of journey

1

Easy to find

2

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

Being ripped off

I had booked a car with Top Rent A Car via a local agency in my country. The local contract included full insurance and stated explicitly that no additional insurance with Top Rent A Car will be required. When I arrived in Sofia, the agent Bogdan Monovski checked my voucher and offered an additional insurance which I declined. After this he said that it will not be possible to charge my credit card with the required deposit as it was a debit card. This was strange as I had used the same card already for car rentals in France, Georgia, Azerbaijan and other countries without any problems. He then said, it will only be possible to charge the deposit, if I am willing to sign an additional contract for additional full insurance for the price of 117 EUR. I objected and asked: Why can you charge the deposit then while you cannot without the additional insurance contract? - He said that his system does not allow him to. I objected, but the only options he left me were not to take the vehicle (with all consequences) or to pay the additional 117 EUR for an additional insurance I did not need. Saying that you cannot charge the deposit when you have basic insurance only - but being able to charge it without any problems immediately once you have signed an additional insurance is rip off. It cost me an additional 117 EUR and thus made this rental car very expensive.
1
toprentacar

Dear Customer,

Thank you for sharing your feedback!

Please note that when using a debit card, an additional protection package is required in order to leave a deposit. As clearly stated in your reservation voucher, a valid credit card is mandatory for the standard deposit procedure. In this case, our payment system (POS terminal) did not recognize your card as a credit one, which made it impossible to proceed with the rental under the regular deposit conditions.

If you would like more detailed information about our rental and payment policies, please contact us.

— our team will be happy to provide further clarification.

Best Regards,

Top Rent A Car

Благой Иванов
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Top Rent-a-Car

I am extremely satisfied with Top Rent-a-Car once again! Excellent service, new and well-maintained cars that are perfect both for city driving and long-distance trips. Communication with the team is always quick, easy, and very responsive. I highly recommend them!

1
toprentacar

Hi,

Thanks for the glowing review! We're happy you enjoyed our service.

Best regards,

Top Rent A Car

JO KREMANN
1

Customer Service

1

Value For Money

4

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

4

Ease of Navigation

1

Rate your Companion

3

Travel Experience

TOP RENT A CAR SOFIA REALY BAD

About TOP RENT A CAR -SOFIA Just be aware that after returning home i realized i am not the only one had bad experience from TOP RENT A CAR-SOFIA BULGARIA. Just from the begining our family wait near the airport 40min' untill the shuttle arrived. From the very beginning, there were several attempts to ask us for more money - for insurance and for cleaning at exorbitant prices. In retrospect, I know that when taking the car, I went through the motions without documenting its condition. The entire travel experience was under excessive pressure to keep the cleanliness and condition of the car like new. When returning the car, they deliberately searched for something wrong, and after the employee's inspections, he found a scratch on the wheel cover - something that surely existed from the start. This is a method of extracting money from the customer through deception, as the deposit is with them anyway. Be aware that the company cancle in google map the option to writre reviews
1
toprentacar

Hi,

Thank you for sharing your feedback. We have carefully checked our system but were unable to locate a reservation under your name. In order to investigate your case in detail, we kindly ask you to contact us and provide more information about your booking (reservation number, name, rental dates).

Please allow us to clarify our procedure: at the start of every rental, our team explains to each customer that the only requirement is to return the vehicle in the same condition in which it was received. All existing damages are carefully documented with photos, which are then sent to the customer by email as part of the handover protocol. In addition, stickers are placed on every pre-existing damage on the car. This way, the customer can personally verify the condition of the vehicle at pick-up and be certain that no issues are overlooked.

Regarding the option to leave reviews on Google – this option is valid for all our locations. We kindly ask you to let us know at which location you encountered difficulties, as we can see active reviews being posted across all our offices on Google.

We would appreciate it if you could provide us with the requested details so we can address your concerns properly.

Best Regards,

Top Rent A Car

Atichka Meklyova
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Rent a car to Yakoruda

I am very happy with the rental. I rented a car from Sofia Airport to Yakoruda, which was very convenient as I live 2 hours away from the airport. Everything went quickly, especially on the way back. The staff were extremely efficient, and I managed to catch my flight on time.

1
toprentacar

Hi,

We're grateful for your positive feedback. Thanks for the 5 stars!

Best regards,

Top Rent A Car

stefkostova86@gmail.com
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Great experience

This was our first time renting a car from Toprentacar. The pick up was a bit longer just because I was not aware that is possible to do the paperwork online and to save time-will know for the next time. The car was excellent, new, clean and very good on gas- super economical. No issues for the whole time we used it in our vacation, drove to Greece too. The drop off was super quick and the customer service was amazing. Young girls and boys, always smiling, very helpful. The shuttle service to the terminal is also great, fast and drivers are very friendly and polite. Definitely will recommend and will use their services next time. Thank you.
1
toprentacar

Dear Customer, Thanks for the excellent review! We're pleased you enjoyed our service. Best regards, Top Rent A Car

Momchil Tahchiev
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Customer oriented and easy process

I used the company's services for third time and find the process very easy and customer oriented. It is possible to order the car and submit all the necessary informations completely remote by using a phone or computer. Reminders and proactive messages from Top Rent A Car are very helpful whiteout being to aggressive and annoying. The employees are always very friendly, polite and professional. The return process is also very fast and user friendly. Living in Germany I was very positive surprised the Top Rent A Car is a in mine opinion a top level company at European level. I can only recommend using the services of the company.
Steve
5

Customer Service

5

Value For Money

4

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

PROFESSIONAL

Very professional and efficient. Will use again.

Thanks

1
toprentacar

Hi,

We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!

Best regards,

Top Rent A Car

Zornitsa
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Car rental

Rent a car for second time, was easy to pick and drop off.
1
toprentacar

Hi,

Your 5-star review made our day. Thank you for choosing Top Rent A Car!

Best regards,

Top Rent A Car

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