Overpriced late fee

4.6 / 5
94% of users recommend this
  • Customer Service

  • Value For Money

Naamaco's review of Top Rent A Car Bulgaria - www.toprentacar.bg


“Overpriced late fee”

Written on: 04/08/2022 by Naamaco (1 review written)

We had a flight in 00:45, we chose to return the car in 19:00, we arrived at the airport at 19:10. There was not a single scratch on the car, it was clean and gas completely full. When we returned the car we were charged with a 24 euro late fee, after the guy "did us a favor" it was 24 instead of 65. We were only 10 minutes late. 10! And they charged us 24 Euro, claiming the office was closed and we should have came sooner. When we went inside the airport, their office was open. It was an absolute shame. In no where in the contract it says this is how much you will be charged for 10 minutes later than the scheduled time, and there is no time limit written. Terrible experience will never recommend. 0/10.

  • 08/2022

    Date of hire (month/year)

  • varna

    Country & City of hire

  • Customer Service

  • Value For Money

Toprentacar's Response to Naamaco's Review

Written on: 11/08/2022

Dear Customer!We will need a additional information, so we can check your case.
Please contact us via email where you can point out your reservation number and describe the situation.Thank you.

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