Safe me time!

Sofia Airport (Arrivals Hall); Varna Airport (Arrivals Hall), Burgas Airport (Arrivals Hall); Plovdiv, Sozopol, Nessabar
★★★★★
4.6 / 5
94% of users recommend this
  • Customer Service

  • Value For Money

Grossbong's review of Top Rent A Car Bulgaria - www.toprentacar.bg

★★★★☆

“Safe me time!”

Written on: 06/10/2020 by Grossbong (2 reviews written)

Everything was okay, as always. Good car, good price, friendly team. But: The process at the airport is very time consuming year 2000 stile. All my data is in the profile, so why do I have to fill forms by hand with all the stuff you already know. In 2020 there are smarter ways to do that. Changing that, so it is faster and more customer friendly, would make you a Five Star Rental Company

  • 09/2020

    Date of hire (month/year)

  • Sofia, Bulgaria

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Toprentacar's Response to Grossbong's Review

Written on: 07/10/2020

Thank you for your feedback!
In order to improve our service, your opinion is extremely important to us.

We will take into account your personal comment on the privacy statement. Unfortunately, at this stage, according to the Bulgarian legislation for verification, storage and verification of personal data, there is no way to avoid this part of our transfer processes. Keep in mind that at the earliest opportunity we would optimize our procedure in favor of our clients' time, which we value. We adhere to the quality, correct and trouble-free service of our customers.

We sincerely hope that you will not be left with the wrong impression of us and that we will be able to enchant you to the maximum with your next rental! Thank you for your trust and loyalty.

We will be glad to see you again!

Kind Regards,
Top Rent A Car
Customer Service

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