Disappointed

Sofia Airport (Arrivals Hall); Varna Airport (Arrivals Hall), Burgas Airport (Arrivals Hall); Plovdiv, Sozopol, Nessabar
★★★★★
4.6 / 5
94.2% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Top Rent A Car Bulgaria - www.toprentacar.bg

★★★☆☆

“Disappointed”

Written on: 05/01/2020

Child car seat was too small for a 2-year old (seatbelt was too short). The seat could not be installed properly and was moving, overall this was an unsafe children car seat. The right hand back seat of the car could not be properly locked at the back and was also unstable. The sensors of the seatbelts in the car were too sensitive- as soon as one of us moved to open the window or do anything in the car, the sensors started beeping as if we were not wearing any seatbelts. When receiving the car, the staff member was unfriendly - when we pointed out to car scratches, all he was saying was: 'I know! I know.' This is not polite.

  • December 2019

    Date of hire (month/year)

  • SofiaAirport, Bulgaria

    Country & City of hire

  • Customer Service

  • Value For Money

Toprentacar's Comment

Written on: 07/01/2020

Dear Customer,

Thank you for your review.

Please be kindly advised that we appreciated every customer's review and value the different opinions.
Please be informed that in order to investigate your case, we would need you to send us your reservation number and we will contact the responsible team from the respective office.
We want to apologize if this caused you inconveniences.

We are looking forward for hearing from you and expecting to work again together soon!


Kind Regards
--
Top Rent A Car
Customer Service

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