Top Rent A Car Bulgaria - www.toprentacar.bg

Top Rent A Car Bulgaria - www.toprentacar.bg

User reviews
4.4

Comfort of journey

5

Content

4.6

Customer Service

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Top Rent A Car Bulgaria - www.toprentacar.bg

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Top Rent A Car Bulgaria - www.toprentacar.bg
4.55 3,757 user reviews
571%
420%
35%
22%
12%
4.4

Comfort of journey

5

Content

4.6

Customer Service

3.9

Ease of Navigation

3.9

Easy to find

4.5

Overall cleanliness

3.8

Punctuality

4.3

Quality of website

3.9

Rate your Companion

4.3

Travel Experience

4.5

Value For Money

User Reviews

Plus
5

Customer Service

4

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Great

The capabilities of the car and the service provided exceeded all expectations. I was very pleased. Many thanks to all the guys.
Alex G
2

Customer Service

1

Value For Money

4

Overall cleanliness

3

Quality of website

3

Comfort of journey

3

Easy to find

1

Punctuality

3

Ease of Navigation

1

Rate your Companion

3

Travel Experience

Do not trust them

The dark grey car was handed over at poor lighting on the underground parking. A walked arround and haven'notice any deffect from the top side. Unfoetunately, I should lie under the car to inspect it below. Because, at the return, the employee headed to the car front bumper and bended down, putting his head under and claiming that I caused the scratch. I have no incidents during my period. And this scratch is caused from before. They claim there is no history, that means it caused by there employee. So despite the highest level of insurance I paid, my deposit was retained. This company try to earn money by activities other from rent a car.
Alex G
1

Customer Service

1

Value For Money

4

Overall cleanliness

4

Quality of website

3

Comfort of journey

3

Easy to find

2

Punctuality

2

Ease of Navigation

1

Rate your Companion

3

Travel Experience

Do not trust them

When I return the car, the employee went to the front bumper and bended beneath, saying that there is a scatch down below and my deposit will be retained. In order to avoid such issues I paid the highest level of insurance, but... I had no incidents during the period. Dark grey car was handed over to me onunderground paking at poor lighting, moreover I haven't inspected the car below, I tought this is not necessary. But...the charged me for hardly visible scratch existing from before, caused probably by their employee
Hristo Genov
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Great experience with Top Rent A Car

Great experience—very nice car and excellent customer service! Fantastic team, a real pleasure to work with. Highly recommended!
Hristo Genov
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Great experience with Top Rent A Car

Great experience—very nice car and excellent customer service! Fantastic team, a real pleasure to work with. Highly recommended!
Mitan1
1

Customer Service

1

Value For Money

5

Overall cleanliness

1

Quality of website

5

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

The biggest rent-a-car company acts as a sham

The company brags about its international presence and its offices outside of Bulgaria (the car I rented advertised its office in Bucharest). In my case, I was under stress and in a hurry, as my own car had broken down and I was late for a conference in Szeged. Consequently, I forgot to ask if I could travel abroad, and the company's representative failed to inquire about my destination. When I returned the car, the company charged me an unauthorised by me 600 euros despite the fact that its representatives assured me that they will check the conversation with their representative and if they confirmed that I was not informed about the restriction, I would not be fined. They have confirmed, but nonetheless, they withdrew 600 euros from my account without my authorisation.

timblagoev
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Great company

Lovely company with great professionals. Everyone is very helpful and knowledgable. Thank you all.
Благой Иванов
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Opel mokka electric &top rent a car

I’m extremely satisfied with the service from Top Rent-a-Car! I rented an electric Opel Mokka, and everything from start to finish was top-level. The service at the office was fast, well-organized, and professional – the paperwork was quick and easy, and the staff were friendly and welcoming. The car itself was in perfect condition – driving the electric Opel Mokka was a unique experience: smooth, quiet, and responsive. I definitely recommend Top Rent-a-Car, and I’d gladly use their services again!
1
toprentacar

Hi,

Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.

Best regards,

Top Rent A Car

stanbb
4

Customer Service

5

Value For Money

4

Overall cleanliness

5

Quality of website

5

Comfort of journey

2

Easy to find

1

Punctuality

4

Ease of Navigation

5

Travel Experience

Still the best place to rent in Sofia and Bulgaria...but not without glitches

Having rented cars for 10+ times with the company over the past years, TRaC is still the most rational choice to rent from in Sofia and Bulgaria. Vehicle met expectations ss quality comfort and as stated. Another positive TRaC switched to e-documents that made the check-out process much smoother. Still a few glitches do exist: the corporate lot is Sofia (near airport) has odd access, and barely paved. Needs more personnel - 90% bookings are pre-booked, there should be no surprises how many shows every 1-2hr period every day from the airport. Alas continues to be a problem - onsite personnel is getting over-worked and people are delayed regularly ~1hr from their original bookings just due to processing of swarm of customers. When you had a long flight - this is exponentially worse for clients than stolen time off the contract time. Therefore, I find trying to fix anything through their contact center (car extensions and related) much more pleasant experience. Car glitches - latest thing that surprised me is quality of the window washer fluid! With all bugs and pollen, putting low-quality diluted one (or may be even water) affecting my long-trips with needed to car-wash the vehichle frequently. Only near the end when I rant out of it, and loaded summer washed fluid, it turned out the source of the original problem. Such a small thing but really pisses me off. Shame on toy TRaC maintenance team - to cheap out on something so simple!!!
1
toprentacar

Dear Customer, Thank you for being a loyal customer and for sharing your detailed feedback — we truly value it. We’re glad to hear that the vehicle met your expectations and that the introduction of e-documents has improved your check-out experience. We're always working on ways to make the rental process faster and more efficient, and it's encouraging to see that acknowledged. That said, we take your comments seriously. When something doesn't meet your expectations — no matter how small — we encourage you to contact us directly. We're always ready to resolve issues on the spot and ensure your rental experience is as smooth as possible. As for the delays at our office in Sofia, near the airport, the summer season and the heavy flight schedule often create a surge of arrivals within short time windows. This is exactly why we’ve been introducing tools like digital contracts and streamlining our internal processes. We're also continuing to work on improving the base infrastructure and staffing to better handle peak traffic. Thank you once again for your continued trust. We’ll be happy to welcome you again soon. Best regards, Top Rent A Car

TodorP
4

Customer Service

3

Value For Money

4

Overall cleanliness

4

Quality of website

4

Comfort of journey

3

Easy to find

3

Punctuality

2

Ease of Navigation

4

Travel Experience

Car had electrical issues

The accessories power was out, both lighter and USB-C, likely fuse had blown.
1
toprentacar

Dear Customer,

We’re currently unable to locate any active or past rental under your name, so we are not sure which case you are referring to.

Please contact us with your full name and reservation number, so we can investigate and assist you accordingly.

Best regards,

Top Rent A Car

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