Worst service ever

Sixt Car Hire www.sixt.co.uk
★★★☆☆
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Curtis432's review of Sixt Car Hire www.sixt.co.uk

“Worst service ever”

★☆☆☆☆

written by Curtis432 on 05/12/2022

Worst ever service from car rental staff at Sixt St Pancras in April. Booked and paid in advance for 27-day rental, but when I and my disabled wife arrived was told they could not accept temporary licence even when accompanied by full licence due to expire in 8 days, notwithstanding their international website stating temp license would be acceptable if accompanied by expired full license. Staff were extremely contemptuous. Took 42 days to refund rental. Most serious problem was aggressive language of ladies behind counter. A family friend received exactly the same treatment at Sixt St Pancras a few weeks later. I hire cars for a total of about 20 weeks in UK every year. Will never go near this firm again.

I received excellent service from Sixt in Orebro in Sweden in July last year, so maybe the problem is confined to the UK…

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