written by 346Meadows on 16/11/2021
Worst car hire company I've ever used. On returning the car I went through all preexisting damages with the rep. I was assured all was in order and there was no further damage, which I knew for a fact. 2 months later they send a letter asking to pay for damages you have not caused. Reading the reviews here and elsewhere seems like it's their standard procedure. Avoid at all costs.
As rated by our community of reviewers
Davidnorman1's Comment
Written on: 03/02/2022
I had exactly the same experience recently in Malaga. If this practice is widespread then the appropriate authorities should be involved. I am considering making an official complaint via the national police force who have a presence at the airport.
Shiftyx's Comment
Written on: 21/02/2022
Unfortunately, in Spain, and Malaga particularly, they are famous for it. The worst company is GoldCar who have more than 90% one star reviews. When I returned the car, they said they were too busy to check it, so I took over 100 pictures of the car. Then a month later, they made up damage saying I had damaged the front right wing, so I sent a picture of the undamaged front right wing, so they said they meant the back right wing, so I sent a picture of that and they said they meant the front left wing, so I sent a picture of that and told them I wasn't playing their game anymore. I then took it up with the company I'd actually booked through, (who'd palmed me on on GoldCar), and they gave me the money back. Spanish car hire is a sham. All the companies seem to do the same thing, and I don't know what you can do about it.