Shocking service

★★★☆☆
3.4 / 5
63% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Sixt Car Hire www.sixt.co.uk

★☆☆☆☆

“Shocking service”

Written on: 20/09/2021

Having received a confirmation email and arrived with the relevant documentation- DVLA check the kiosk operator insisted on a UK passport- which I didn’t not have despite several UK government photos IDs. Customer services confirmed that this was not needed. I then returned, having gone home, with the relevant additional documents and the attendant cancelled my booking. I filed a review can complained regarding breach of contract. Customer services called within 24 hours but said they were extremely tight (presumably dealing with numerous complaints). I asked for a call on Thursday. They wrote back that they would call on Friday (which I couldn’t do); and no further call was ever followed up. Terrible service continues through the complaints process. Cannot recommend.

  • 10 Sep 21

    Date of hire (month/year)

  • UK, London, Victoria

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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