claim - 9 months later

3.4 / 5
63% of users recommend this
  • Customer Service

  • Value For Money

tom79's review of Sixt Car Hire


“claim - 9 months later”

Written on: 04/10/2019 by tom79 (1 review written)

I returned a hire car to Sixt St. Pancras and the staff refused to inspect it. Having checked over the car I wasn't concerned, and have never had any issues with hire companies. Two weeks later Sixt tell me they have have a damage claim with photos of quite substantial damage that clearly is from another car hitting the side. I disputed and heard nothing for 9 months, then they sent me a bill with an engineers report that had new photos on it with even more damage, taken in a different location. Their own photos showed that they were trying to charge me for damage that clearly happened months after I returned the car. I am still disputing the charges from Sixt and getting nowhere, and get conflicting and random responses from them only after escalating it. Do not hire from Sixt!

  • September 2018

    Date of hire (month/year)

  • UK, London

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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