Problems with Visa card - don't rent a car here!

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Erik1980's review of RentalCars.com - www.rentalcars.com

★☆☆☆☆

“Problems with Visa card - don't rent a car here!”

Written on: 27/10/2021 by Erik1980 (1 review written)

First of all: This is not a rental company but a broker. Just book directly with a rental company and save yourself a major headache.

I had rented a car and paid with my Visa card. When I arrived at the rental desk, my card could not be read and so I was not given a rental car! I was assured by the employee that I would get my money back - he even signed another form for this. I just walked to another rental desk (luckily there are several at the airport) and the credit card magically worked just fine. Strange. So it wasn't my fault I guess.

Back home I tried to contact Rentalcars.com. This is a lengthy and frustrating process: difficult or unreachable by telephone and you will only receive a response via the site after a month of waiting.

Long story short: I didn't stick to their cancellation policy and so they withhold 3 days of rent. I find it unacceptable that charges have been made when the credit card reader of a rental company they have appointed is not functioning properly.

In the normal world you don't have to pay for something that is broken but Rentalcars hides behind their fine print and does not do what is right.

I see a lot of similar experiences on various review sites... if only I had read them first!

Do you want to book here? DO NOT DO IT!

  • 9/2021

    Date of hire (month/year)

  • Customer Service

  • Value For Money

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