No support

★★★★☆
4.0 / 5
85% of users recommend this
  • Customer Service

  • Value For Money

eeLeslie215's review of RentalCars.com - www.rentalcars.com

★☆☆☆☆

“No support”

Written on: 04/06/2019 by eeLeslie215 (1 review written)

Booked a car with my computer and VPN via a server in Tokyo. The system assumed I want to pay in Yen, so I change to my currency and book the car. Next time I login I got Japaneese currency again, contact support, they tell me that my car booking and insurance was not valid even if they already charged 3200 €.
Tried to cancel the booking and contact support, no answer and no option to cancel. They answer email contact before three days and do not call back as I reqested.
Tried several times to call but only answering machine. When I cancelled the booking via a change, I get notice that I get my money back after 3 to 7 days.
They should hire some responsible fo helpdesk.


  • Customer Service

Report this review
Was this review helpful? 0 0