Highly disappointed in the final service

★★★★☆
4.2 / 5
87% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Rental Car Group - www.rentalcargroup.com

★★☆☆☆

“Highly disappointed in the final service”

Written on: 23/12/2015

The booking here was quick and efficient, so was the payment and consequent confirmation of the booking. I seemingly expected similar service from the contracted third party supplier for the vehicle. The booking i made was for a car hire from Thrifty car hire services in Mahè airport Seychelles. Unfortunately, the service provided by the third party was nothing close to what was agreed upon during booking and pre-payment on this site. The car was poorly maintained, had torn seat covers in the front seats, had significant body scratches and 2 accident bumps on the rear side. It also was not clean on the inside, and the air conditioning smelt damp and dirty. To top this all up, despite repeated reminders on this site that the car came prefuelled with full tanks and the condition that I return the car in similar fashion, the car we were given was tank empty, with the refill light on. The best the attendant could do was give us directions to the nearest fuel station. Despite my complaints about the condition of the car, and the availability of similar better condition vehicles under the same company, the attendant indicated that the vehicle was the only one given through prebookings and the conditions provided here were non-enforceable. I would recommend walk in services as opposed to booking on this site, the prices were similar either way, and the walk in provides the choice of walking away if you felt the service is not pleasing. With the pre-booking, we would have lost our booking fee if we declined to take the offered service.

  • December 2015

    Date of hire (month/year)

  • Seychelles, Mahe Airport

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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