Europ Car

★★★★☆
4.2 / 5
87% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Rental Car Group - www.rentalcargroup.com

★★★★☆

“Europ Car”

Written on: 22/11/2012

The Europ Car office was right inside the airport and the staff was great. They filled out the docs and gave me the keys and the direction, it was NOT easy to find about 400 to 500 metres away with several left and right turns on foot and few signs to follow. The weather was also cold and the walk to the car was out in the open as was the car park at Hahn Airport.
When returning the car, the Europ Car collector lady refused to give me a receipt or the usual docket to say the car was returned in good condition and with a full tank of fuel. I asked her 3 times and she said she would email it to me which is unusual and I never received an email from them. I was uncomfortable as they could have said that i damaged the car etc after I have left. I won’t be leaving the car with them again until I receive a release docket.

  • 12 Novemeber 2012

    Date of hire (month/year)

  • Frankfurt- Hahn Airport Germany

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Customer Service

  • Value For Money

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