Rental Car Group - www.rentalcargroup.com Review

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AMI289's review of Rental Car Group - www.rentalcargroup.com

★☆☆☆☆

“DO NOT DO ANY BUSINESS WITH THEM! The car we've...”

Written on: 24/10/2020 by AMI289 (1 review written)

DO NOT DO ANY BUSINESS WITH THEM!

The car we've booked was not available at the rental company,
And the only car they did have were 2 classes bigger than the one we've ordered,
And was not suitable for where we were driving, because it was too big.

Although it was during day time, Most of RentalCarGroups phone numbers were unanswered, or been hung-up by them after 20 minutes of waiting.

After trying over an hour to contact them, while waiting in the rain at the airport, with my pregnant partner,
I've finally managed to get an answer.
I've been told that they are sorry, that there is nothing they can do, and that they would refund me instantly and I should receive a call within 30 minutes notifying me of the refund.

After not receiving a call from them, I've called them again.
I've been told that I should receive a refund after 60 more minutes,
The day after, I've called again, and I've been told that 'tomorrow' I should receive the refund for the service the didn't provide.

It had been over a month now, and each call I'm been told that I should receive the refund 'tomorrow'.

By now, they've already charged me for the car rental plus full coverage insurance for the car they didn't provide me,
and still tell me that I should get the refund 'tomorrow'.

I could only think what is their support and help for someone who actually do need to apply their insurance.

DO NOT DO ANY BUSINESS WITH THEM!

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