Warning - Don’t use Rentalcargroup.com

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Guest's review of Rental Car Group - www.rentalcargroup.com


“ Warning - Don’t use Rentalcargroup.com”

Written on: 10/10/2018

On 19.09.18 while I was vacationing in the Seychelles, when I arrived to the airport, to my astonishment, I discovered after a long exhausting search that there was no representative from “Rentalcargroup” company and there was no car waiting for me.
After checking with the local supplier, it turned out that there was indeed, no car waiting for me at the airport, despite to the agreement and emails correspondence that a car would actually wait for me at the airport (from May 18)
I had to waste precious and long time until I found a rental car from another rental company (nothing simple during a high seasons).
Beyond my great distress, wasting unnecessary time and energy, the lack of service I received, a lack of desire to help and worst of all - the disregard of my private time as a customer who was convinced that after payment of deposit fees, a car would wait for me at the airport.
Nothing that I would expect from a company with high standards!

When I turned to “Rentalcargroup” costumer service, I got this answer:
“We contacted the local supplier Seychelles Pirates Car hire and they advised us that they have been at the airport to meet you. However, as they could not provide the car themselves they found you another supplier, which provided you the rented car.”

I must emphasize that nobody from the local supplier helped me, they just said that they don't have car to provide despite my order.
I found car for rent by myself!
This is an outrage!

I highly recommend NOT rent a car from this provider - “Rentalcargroup”.
I traveled a lot in the world (business / private vacations) and rents many cars – NEVER HAVE BAD EXPERIENCE LIKE THIS!!!

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