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JoannaGibson211's review of Rental Car Group -



Written on: 04/10/2018 by JoannaGibson211 (1 review written)

I rented a car from them from Enterprise in Turkey. At the booking time it asked for a deposit of 132EUR, which I paid. When I went to Turkey on the same day and time to pick up the car from the airport, Enterprise said that they did not recognize and honor the reservation and deposit and I had to pay the full price directly to them. I called them and they said, well the deposit is ours and still I had to pay the full price. So, I had to rent the car on the stop and paid the full rental fee to Enterprise Car Rental. When I got back, I called them and they said they do not deal with customer service issues over the phone and I had to send email. I sent emails with all documents and invoices, at the end they said I canceled the reservation and this is why I paid the full price, and the deposit is their fee under as a VAT tax but Turkey doesn't have VAT, plus I paid extra for the tax to Enterprise anyway. 

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