Hidden charges & extremely slow

★★☆☆☆
1.9 / 5
20% of users recommend this
  • Customer Service

  • Value For Money

patrickgrahambravo's review of Practical Car and Van Hire - www.practical.co.uk

★☆☆☆☆

“Hidden charges and extremely slow”

Written on: 18/09/2020 by patrickgrahambravo (1 review written)

They attract with low prices, but hide the mileage limitations in small print in a second pdf with t&c. When you've pressed book, they charge even when no service has been performed, so no going back. Returning, I was one hour late because of massive congestion and they were of course closed with no option of key drop. So had to return in the morning and got charged a full day hire!
Both collecting and returning took at least half an hour!
So, never use! Just stick with the companies with clear information and actual customer service!

  • 09/2020

    Date of hire (month/year)

  • London Ealing

    Country & City of hire

  • Average

    Condition of vehicle

  • Customer Service

  • Value For Money

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