Absolutely irresponsible .... never use!

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KWJ1960's review of Payless Car Rental


“Absolutely irresponsible .... never use!”

Written on: 17/07/2019 by KWJ1960 (1 review written)

This is a ZERO STAR review. Had a confirmed reservation in hand. Showed up at the Payless Car Rental counter at the Memphis Airport on July 16, 2019. There were no agents. The agents from another rental agency informed me all Payless agents went home (left work) at around 4:00 pm. My reservation was for 6:00 pm. Their reason for leaving? NO CARS!! So what! Stay and tell incoming customers you have no cars but have worked out getting a car with “this” agency. Nope! They abandon their customers and don’t even try to help. Called the toll-free number to see what they would do, and they DID NOTHING to help. The agent said, “Maybe we can offer you a discount on a future rental!” Why would I rent a car with them again when there are no cars to rent! They offer NO customer service. In more than 30 years of travel I’ve never had anything like this happen. Unbelievable. DON’T go near this company. You’ve Been warned.

  • 7/2019

    Date of hire (month/year)

  • USA Memphis, Tennessee

    Country & City of hire

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