Maki Car Rental Mauritius Review

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★★★★☆
4.4 / 5
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  • Customer Service

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BryleeGuzman275's review of Maki Car Rental Mauritius

★☆☆☆☆

“We rented two cars that we checked when we colected...”

Written on: 29/12/2021 by BryleeGuzman275 (1 review written)

We rented two cars that we checked when we colected them. Both cars were used and had some scratches and dents in them. We know the drill and showed every little scratch and dent we could find. All in all we were happy with both cars and had no problems. Proir to returning we cleand the interiors of both cars and were happy that it all went great. However when we returned both cars they found »new scratch and dent« that we did not create. Before we got both cars we showed them both the scratch and the dent and there were so many that they simply put X mark on one area of the car.
Fot the damadge that they were saying was not marked right near the X sign we would have to pay 5.000 MUR for each car. We did not want to give any money since we took great care of the car. The guy would not listen to us and made many phone calls. He trethreatened us with police and we said to call the police.
At first the guy made around 3 calls and said that police won't come to the hotel since they don't have time and we have to go to the police station. We said we won't go anywhere. Another 2 calls and police arrived in 1 minute.
The police was very polite and said we do not have to pay anything since we did not commit any accident. And also that our case is not police matter. So police left and the guy still insisted that we give him 10.000 MUR for the damadge that was on the car. We then negotiated by the phone with »the boss« and gave them 3.000 MUR for both cars without signing any papers or anything. 
We highly advise you to check AND MARK ALL THE SCARTCHES AND DENTS BY YOURSELF. And also to take many photos of the car before you take it. We rented many cars before and this was the first time we rented a car by Maki Rentals and this happened. We do not recommend this car rental company – but if you do decide to choose them, please be carefull and do your own check of the car!

  • Mauritius

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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